Quarry House

Adelaide Place, Channons Hill, Bristol BS16 2ED
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9.6 31 Reviews
  • Quarry House, Bristol
Opened in 2016, Quarry House is a modern home located within the community of Fishponds, Bristol . The home is tucked away in a quiet residential area, within easy reach of Fishponds Road and all its amenities.

There are 65 individual rooms here – each with access to satellite lounges, dining area and state-of-the-art en-suites. All living spaces are light, bright and beautifully decorated, with a warm, cosy ambience for a homely feel.

The activities programme is varied and stimulating. There is an in house activities team, with extended training in meaningful engagement with older people. Activities include day trips, gardening club, music and dance.

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Care Provided by Quarry House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 65 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tina Curtis (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Quarry House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,470
    • Self-Funded Residential Dementia Care from £1,470
    • Self-Funded Nursing Care from £1,470
    • Self-Funded Nursing Dementia Care from £1,470
    • RESPITE Self-Funded Residential Care from £1,470
    • RESPITE Self-Funded Residential Dementia Care from £1,470
    • RESPITE Self-Funded Nursing Care from £1,470
    • RESPITE Self-Funded Nursing Dementia Care from £1,470

  • All self-funding residents admitted to a nursing room will be charged an amount equivalent to FNC (NHS-Funded Nursing Care) on top of the bed rate. This will be fully refunded following a successful FNC application.


    We know how important it is to find the right care home for yourself or a loved one, and the fees and type of funding are a key part of this process. Therefore, for any questions you might have, please do not hesitate to contact our care home.
  • (these prices are only a guideline, please contact Quarry House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Quarry House Reviews (31)

Total of 31, showing 21-31
9.6

Quarry House has a Review Score of 9.6 (9.619) out of 10, based on 12 reviews in the last 2 years. Over all time Quarry House has 31 reviews.

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Review from Elaine E (Daughter of Resident) published on 23 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived in Quarry House for 9 months before she passed in February. In later years my mum had dementia, not terrible I must say, but enough to change her personality, which could be trying for all concerned. She was demanding and would often ask for a cup of tea every five minutes, then just drink
an inch from the top. She certainly did not want to leave her house and go into a care home, but following a fall and her being immobile, everything changed. Mum's sense of humour was often brought out by the staff who she loved, they treated mum with dignity and respect, wrapped up with a lot of fun and laughter. I often spoke to the staff who had good words about their employers, they enjoyed their work and it seems their employers were good to them. A good combination I feel. I don’t have enough words to thank each and every one of them for their help and support. Together they ran an amazing care home which I have recommended on many occasions. I will miss seeing them.

Reply from Richard Crocker, CEO at Quarry House

Thank you for this review, it is wonderful to hear that you have had such a good experience with us. Thank you for the lovely words about our fantastic staff team too, they will really appreciate this feedback and I will make sure they hear this directly.


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Review from Pamela T (Daughter of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how grateful I am to Quarry House Care Home, after my mum had a series of strokes. Every element of staff, from nurses to carers, cleaners and admin were so caring and respectful to both Mum and myself. Mum was on the meadow floor for five months, where they offered activities relevant
to her and obliged her every need. Each and every staff member always had a smile and a gentle word for her whenever they ‘popped in’. As a stressed-out daughter of a very unwell resident, I was given support from the beginning. The home was always clean, fresh (no institutional smells at all) and looked tidy. I’m grateful for that. Thank you.

Reply from Richard Crocker, CEO at Quarry House

Thank you so much for taking the time to review Quarry House. We always really appreciate feedback, as it helps us to know we are doing well and continue to improve all the time. Thank you for the lovely words about the staff team and also the note on the environment, we work really hard to make sure it is maintained at an excellent standard.


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Review from J D (Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I consider myself very fortunate to be at Quarry House. I have a nice room overlooking the garden. The staff are very helpful and pleasant. The food is good and fairly varied. The activities are excellent and hopefully, when we have learnt to live with this pandemic, life will be better.

Reply from Alexandra Grozea, Marketing Manager at Quarry House

Thank you for your kind words. Reviews like yours are motivating us to continue providing loving care.


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Review from W S (Daughter of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was originally placed at Quarry House for a dementia pathway 3 assessment. This was his second assessment, the first being at another care home in Bristol. The assessment period lasted a number of weeks, during which time, we visited as much as we were able during the Covid restrictions. From day
one, we were impressed with everything about Quarry House. Every member of staff we came into contact with were so friendly and helpful and you could tell that it was a well-run home. Dad has now been there for 10 months. We were lucky that he was able to remain there, following the assessment period. We are very pleased with the way he is looked after and are always contacted, should he have a fall, or if he is unwell. The home has very good facilities and is always clean. They have a wide range of activities and our initial view of the staff, has been confirmed, as everyone treats Dad as part of a large family. We know he is being well looked after and couldn't wish for a better place for him.

Reply from Richard Crocker, CEO at Quarry House

Thank you very much for taking the time to review Quarry House. I am very pleased that you are happy with the home and the care received. We always do our best to make residents feel at home and maintain high standards and it is great when feedback like this confirms this. I will make sure the team see these words as it will give them a great lift.


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Review from Kate T (Niece of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie needed to move into Quarry House due to her Dementia needs increasing. The transition from her own house to care has been bumpy but the staff at Quarry House have been exceptional, managing the challenges this has brought for her and her Dementia behaviours. At every point, we have been informed
and any questions or concerns have been answered promptly. The trained and untrained staff, including the receptionists, have been professional, accommodating and caring making the transition for the family an easier ride too. I would highly recommend Quarry House.

Reply from Richard Crocker, CEO at Quarry House

Thank you so much for taking the time to review Quarry House. I am extremely pleased to hear your experience has been such a good one, as that is exactly what we aim for. The staff will be lifted and encouraged to hear such great feedback. Thank you so much.


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Review from Maria G (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has vascular dementia. I just want to hug her and kiss her. She is unaware of my presence. I can't go to see my mum very much and that hurts, as I don't drive. I miss mum very much - so much it hurts. She's my world. Plus I have health problems. This home is absolutely amazing. The care they
provide for my mother is excellent. They're very caring and kind. I would recommend this home to anyone. It's 1st class.

Reply from Richard Crocker, CEO at Quarry House

Thank you for taking the time to post this review. I am very sorry to hear how much having separation from your Mum is causing you distress, it must so difficult, especially when you clearly have such a special relationship. However, I am glad that you are able to feel secure in the fact she is getting excellent care from us and we will do everything we can to keep it that way.


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Review from Sandy (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Quarry House (Adelaide wing) since it opened. She has vascular dementia and unfortunately, she cannot make conversation or acknowledge that we are with her when we visit which is heartbreaking during the covid pandemic, as all we could do really is sit and hold her hand and watch TV
together, which now obviously we are unable to do, so visits are terribly difficult not being able to hug mum but we are so so very grateful to all the wonderful staff who do such a fantastic job there. I cannot praise them highly enough. They give relatives peace of mind to know that they are being well cared for. They make visiting as comfortable as possible during this difficult time, I would like to name people individually but there are so many behind the scenes that I have not met - the entertainment and food are fantastic and all homemade, it is always clean and tidy and most importantly, homely - they are angels. Thank you all so very much - keep safe.

Reply from Richard Crocker, CEO at Quarry House

Thank you so much for taking the time to put this review on for Quarry House. It is such a challenging time for our relatives and residents with so many restrictions, and our staff do their best to substitute for families wherever possible, although there is no real substitute. We really appreciate this great feedback, it will no doubt lift the team to know that you feel so happy with the care and life she has with us.


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Review from Colin C (Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We live in an extra care apartment attached to Quarry House care home. We have food from the same kitchen, join in the activities and entertainment, which are provided for Quarry House residents and are able to use extra services, like cleaning, laundry and personal care, all of which are of a high
standard. So we have been able to see for ourselves the high level of care and the dedication of the staff to the welfare of all the residents. There is an enthusiastic and committed entertainment team, who provide stimulating and enjoyable activities and a varied programme of singers and performers. As Quarry Court residents, we were also thought of throughout lockdown, with a weekly sing-song on our balconies, which lifted our spirits. We have been impressed that measures to keep residents safe from Covid have so far meant there has not been a single case of the virus.

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Review from Gerry M (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with Quarry House. When my mother moved here initially 4 weeks after being at death's door in hospital for 6 weeks, we did not expect her to survive. However, the care she received from the carers and nurses has made her brighter, healthier and happier than she has been for
years.

Reply from Richard Crocker, CEO at Quarry House

Thank you for this great review. I am really pleased that we have been able to provide such a good standard of care for your mother. I will make sure that the team get this feedback.


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Review from F G (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem to know residents very well in terms of their preferences and routines.
Activity is good although there could be more but again it seems person-centred.
Extremely clean environment, staff always inform me if there are any incidents such as falls or illness.
This is the second care home
my father has been in and looking back, I believe I should have moved him to Quarry House earlier.

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Review from Jenny O (Friend of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Almost without exception, the staff are polite and very caring to my friend. She was keen to find a proper "home" for herself and this we have done. She particularly wanted a good activity programme and to be local for friends to visit. Quarry House has fulfilled both requirements. They are flexible
to her need for early showers and late homecoming as she is active with outside interests. After the settling in period she does feel at home with a very pleasant room full of her own "stuff".

Reply from Richard Crocker, CEO at Quarry House

Thank you for this positive review, I am very pleased to hear that we have been able to meet the needs of your friend so well, as this is always our aim. The staff will also appreciate the positive feedback and I will make sure that your comments are fed back to them.


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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Quarry House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Quarry House is calculated as follows: ( (99 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 138 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.923 Points relating to the number of positive Reviews for Quarry House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 12 Positive Reviews ÷ 13 = 0.923

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (2)

Tina

Tina

Job Title: Nurse Manager

Joined: 2019

I started my career in nursing in 1979 working as a nursing assistant in a long-stay hospital in Bromham in Bedfordshire. I then moved to Bristol in 1985 to complete my nurse training, working and living in the nurses’ home at Hortham Hospital for people with learning disabilities.


I had found my vocation.


I managed my first nursing home as a registered manager of Clifton Park in 1997 – this was a 21-bed nursing home where I stayed for ten years.


I continued to work for the Brandon Trust in various managerial roles until I retired in 2017. At this point in my career, I had worked in the nursing field for a total of 38 years.


I lasted 6 weeks of retirement – it just did not suit me! In my search for a new challenge, I found Quarry House, my forever job. I love the values and the philosophy of the organisation. Geoff Crocker, our Chairman, who interviewed me for the post inspired me beyond belief. He was so passionate about the Bristol Care Homes group, that I just wanted to work at Quarry House. The intimacy of Bristol Care Homes radiates across the teams who work for the homes across the group.


Bristol Care Homes invests in people they are interested in their staff and the residents they support.


My hobbies are holidays, renovating my cottage, and my grandchildren. One day I will try retirement again; until then I remain in my forever role at Quarry House.


Shelley

Shelley

Job Title: Deputy Nurse Manager

Joined: 2022

I am an experienced Registered Nurse who joined Bristol Care Homes as a Deputy Home Manager in December 2022.


My experience stems from working in a clinical setting as a Registered Nurse and ward manager in a specialised service for adults with an acquired brain injury requiring care and treatment with complex physical and cognitive impairments and challenging behaviours.


Having this experience has enabled me to gain a wealth of clinical knowledge and transferable skills that will enable me to enhance my role at Quarry House and ensure that the residents receive person-centred care and support the staff to deliver this.


I am very personable and enjoy having the opportunity to work within a multi-professional setting.


I enjoy watching quizzes, historical dramas especially Poldark, and watching any film with Keanu Reeve in.