Plenty of free parking on site - up to 50 vehicles.
Rakewood House Care Home has a Review Score of 9.6 (9.631) out of 10, based on 21 reviews in the last 2 years. Over all time Rakewood House Care Home has 22 reviews.
Review from Fiona H (Daughter of Resident) published on 4 April 2025
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Review from A L (Daughter of Resident) published on 2 April 2025
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Reply from Tessy Okondunjokanma, Home Manager at Rakewood House Care Home
Thank you for your review. Ensuring the comfort and well-being of our residents is always at the heart of everything we do. Our team works tirelessly to provide the highest standard of care, creating a safe, comfortable, and nurturing environment for all.
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Review from S H (Friend of Resident) published on 11 March 2025
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Reply from Tessy Okondunjokanma, Home Manager at Rakewood House Care Home
Thank you for your reviewwe truly appreciate it. Your feedback is invaluable to us, and we will be sure to share it with all our staff.
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Review from L M (Daughter of Resident) published on 29 January 2025
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Review from Scott C (Son of Resident) published on 23 January 2025
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Reply from Tessy Okondunjokanma, Home Manager at Rakewood House Care Home
Thank you for your kind review. We are so grateful for your feedback and pleased to hear that your mother is comfortable in our care.
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Review from Leanne C (Daughter-in-law of Resident) published on 23 January 2025
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Reply from Tessy Okondunjokanma, Home Manager at Rakewood House Care Home
Thank you for your kind review. Our residents are always at the heart of everything we do, and their well-being is our greatest priority. Thank you.
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Review from Lee C (Son of Resident) published on 23 January 2025
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Review from Samantha L (Daughter of Resident) published on 23 January 2025
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Review from Lynda C (Daughter of Resident) published on 23 January 2025
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Review from J M (Friend of Resident) published on 23 January 2025
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Review from J M (Daughter of Resident) published on 22 January 2025
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Reply from Tessy Okondunjokanma, Rakewood Home Manager at Rakewood House Care Home
Thank you for your kind review. I will make sure to share your positive feedback with the team, as it means a great deal to us. Thank you once again!
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Review from T C (Husband of Resident) published on 10 January 2025
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Reply from Maria Pereira, Regional Operations Manager at Rakewood House Care Home
We greatly appreciate your kind remarks. The feedback you have provided will be shared with the entire team. With Best Regards.
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Review from W A (Son of Resident) published on 10 January 2025
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Reply from Maria Pereira, Regional Operations Manager at Rakewood House Care Home
We greatly appreciate your kind remarks. The feedback you have provided will be shared with the entire team. With Best Regards.
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Review from Rahul K (Friend of Resident) published on 3 December 2024
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Reply from Maria Pereira, Regional Operations Manager at Rakewood House Care Home
Thank you for taking the time to give us a review. We are so pleased your friend is settling well at Carders Court - Rakewood House. Best Regards.
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Review from J S (Daughter of Resident) published on 20 November 2024
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Review from J T (Granddaughter of Resident) published on 18 November 2024
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Reply from Maria Pereira, Regional Operations Manager at Rakewood House Care Home
Thank you for your kind words. It is a pleasure for the team to take care of your Grandma. Best regards.
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Review from J H (Daughter-in-law of Resident) published on 18 November 2024
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Reply from Maria Pereira, Regional Operations Manager at Rakewood House Care Home
We greatly appreciate your kind remarks. The feedback you have provided will be shared with the entire team. With Best Regards.
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Review from D T (Son of Resident) published on 4 November 2024
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Review from M W (Son of Resident) published on 4 November 2024
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Review from P D (Sister of Resident) published on 29 October 2024
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The Review Score of 9.6 (9.631) out of 10 for Rakewood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.631 for Rakewood House Care Home is calculated as follows: ( (166 Excellents x 5) + (61 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 241 Ratings = 4.631
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rakewood House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Jan 2023
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Job Title: Operations Manager
Joined: 2024
Job Title: General Manager
Joined: 2024