Signature at Reigate Grange has a Review Score of 9.8 (9.752) out of 10, based on 34 reviews in the last 2 years. Over all time Signature at Reigate Grange has 115 reviews.
Review from Adele C (Wife of Resident) published on 27 February 2025
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Overall Experience
5.0 out of 5
Reply from Kelly Longhurst, Home Manager at Signature at Reigate Grange
Thank you for finding the time to write this comprehensive 5 star review. Your kind words are really appreciated and will certain assist others who are seeking a similar experience for their loved one(s).
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Review from R A (Respite Resident) published on 20 February 2025
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5.0 out of 5
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Review from Beverlee E (Niece of Resident) published on 3 February 2025
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4.0 out of 5
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Review from B T (Niece of Resident) published on 21 January 2025
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5.0 out of 5
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Review from S H (Son of Resident) published on 15 November 2024
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5.0 out of 5
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Review from Gail Q (Wife of Resident) published on 7 November 2024
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5.0 out of 5
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Review from Sarah C (Daughter of Resident) published on 7 November 2024
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5.0 out of 5
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Review from Gillian S (Daughter of Resident) published on 24 September 2024
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Overall Experience
5.0 out of 5
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange
Thank you so much for your lovely comments, we really do appreciate feedback. We are enjoying having Mum with us and she seems to have settled in well in her short time with us.
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Review from J E (Daughter of Resident) published on 29 August 2024
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Overall Experience
4.0 out of 5
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange
Thank you so much for your review. We appreciate all feedback and have noted your comments. We love having Mum with us and she seems to be settling in well.
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Review from S M (Wife of Resident) published on 16 August 2024
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5.0 out of 5
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange
Thank you for your lovely review, it is truly appreciated. We are so pleased to have made a difference in your husband's care and quality of life.
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Review from Louise D (Daughter of Resident) published on 16 August 2024
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Overall Experience
5.0 out of 5
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange
Thank you so much for taking the time to write such lovely feedback. We are so delighted to have your mum with us, she is a ray of sunshine! We are heartened that you find our home so welcoming, we always try to make each resident feel very special, which they are to us.
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Review from Donatella E (Daughter of Resident) published on 5 July 2024
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Overall Experience
5.0 out of 5
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange
We love having Mum with us and after so many years, she is an integral part of the Reigate Grange family. We so appreciate your feedback, it means a lot to all of us.
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Review from Elisa N (Daughter of Resident) published on 5 July 2024
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5.0 out of 5
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange
Thank you so much for your kind words and for recognising the passion our specialist dementia carers put into looking after our residents, it really is a vocation for them.
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Review from M C (Son of Resident) published on 13 June 2024
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Overall Experience
5.0 out of 5
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange
Thank you so much for taking the time to complete a review and also for your kind words regarding our team. It is greatly appreciated! We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives. We do appreciate you choosing Reigate Grange as Mum's home.
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Review from B L (Resident) published on 24 May 2024
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5.0 out of 5
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Review from Harry G (Resident) published on 24 May 2024
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5.0 out of 5
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Review from B A (Husband of Resident) published on 23 May 2024
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Overall Experience
5.0 out of 5
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange
Thank you for your kind words, we really do appreciate feedback. We are delighted to know that the new management team is working out so well and the atmosphere in our home is positive and friendly. Our aim has been to create the nicest environment for our residents to live and thrive in.
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Review from Jane W (Daughter of Resident) published on 14 May 2024
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Overall Experience
5.0 out of 5
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange
Thank you for taking the time to review your experience of Reigate Grange. I am delighted to hear you are finding the overall experience positive, especially the ambience and atmosphere of our home. I will ensure your kind words about the staff will be passed on to them.
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Review from J D (Daughter of Resident) published on 10 May 2024
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Overall Experience
5.0 out of 5
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange
Thank you so much for your lovely feedback. All the team here strive to provide the best care possible for every one of our residents whether they are with us for a couple of weeks or longer. We are delighted to see Mum settling in and thriving in the short time she has been with us, she is throwing herself into all the activities and really enjoying being part of our family.
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Review from D C (Resident) assisted by family/friend published on 10 May 2024
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Overall Experience
5.0 out of 5
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange
Thank you so much for your detailed review and kind words. We are delighted you have settled in so well and are enjoying our delicious food and varied activity program which we put so much thought into in liaison with our residents.
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The Review Score of 9.8 (9.752) out of 10 for Signature at Reigate Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.752 for Signature at Reigate Grange is calculated as follows: ( (329 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 403 Ratings = 4.752
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Signature at Reigate Grange is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
I was privileged to join Reigate Grange in March 2023 to support the team as Care Services Manager. I was delighted to move into the role of Interim General Manager in June, and then to be confirmed as the General Manager later that year. I’m a qualified Registered Nurse, a dynamic individual with excellent nursing and leadership skills. I have a track record of delivering clinical excellence in a professional manner through direct nursing care. I have deputised for more than 10 years and also worked as Acting Manager. I’m a qualified TTT (Train The Trainer) and also have experience in commissioning new homes. At Reigate Grange, there is a genuine team spirit of cooperation and a passion to deliver the highest quality care. As General Manager, I strive to support this ethos and make our home truly exceptional.
Job Title: Dementia Care Manager
Joined: 2020
I first joined Signature in October 2020 as a Care Supervisor in the dementia care community. I was then promoted to the role of Dementia Care Manager. If there is one thing that I've learned in my years of working with people living with dementia it is: the happiest and most fulfilled people are those who devote themselves to something bigger and more unique. There's nothing more rewarding than helping the most vulnerable people to continue to live their lives with dignity and respect.
Job Title: Residential Care Manager
Joined: 2018
I joined Signature at Reigate Grange in September 2018 as an Activities Coordinator after graduating from university where I studied Psychology. During the Covid pandemic, I transitioned into the care team and found a job I am truly passionate about. I soon progressed to become a Care Supervisor, and then in December 2023, I was invited to take the role of Acting Residential Care Manager. My official appointment to the position of Residential Care Manager came in February 2024. It's a huge privilege to be able to develop my career from within Reigate Grange and to provide continuity for our deserving residents. I’m committed to the values that Signature holds and proud of the care we deliver on a daily basis.
Job Title: Nursing Care Manager
Joined: 2023
I have over 25 years of clinical experience in acute and nursing home settings, holding qualifications in General, Medical, Surgical, Paediatric, Psychiatric, Obstetric and Community Nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and end-of-life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland and the UK, specialising in Acute Stroke units. My goal is to provide dignified care to elderly residents, ensuring peace of mind for residents' loved ones. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature where the values of the organisation align with my own.
Job Title: Wellbeing and Lifestyle Supervisor
Joined: 2023
I was welcomed to Signature at Reigate Grange in August 2023. I have worked in care for roughly 10 years in another Signature care home. I have worked in both the Care and Activities Departments. Activities are my passion as I enjoy being able to spend time with residents and listening to their life stories. If I am able to make our residents happy and smile, I feel I have successfully fulfilled my job.
Job Title: Head Chef
Joined: 2023
Born and raised in Romania in a family that loves food, I became passionate about food and I love cooking with excellent quality, fresh ingredients. I attended a private college in Culinary Arts in 2013 and I was classically trained by one of the best French chefs. For over 10 years, I have had the pleasure the working and cooking in luxury establishments. I love cooking traditional British food, and I also enjoy exploring other cuisines - with the Mediterranean being one of my favourites. To me, there is no great chef without a great team, you must have people around you who understand the same “music“. They need you, but you need them desperately if you want to achieve excellence. In the past few years, I have focused my personal life more towards healthy food choices and I enjoy a very healthy diet.
Job Title: Wellbeing and Lifestyle Manager
Joined: 2018
I joined as Wellbeing and Lifestyle Manager in June 2018 as part of the commissioning management team at Reigate Grange and completely new to the care industry. I come from a background within the entertainment industry, an industry I was fortunate to work in for over a decade, working both in hotels and aboard cruise ships as a singer and dancer within the Production Team and Manager of the team. My background has given me a wonderful insight into fantastic customer service and organising and delivering the activities and events within the home has been extremely rewarding on a daily basis. Since being with Signature I have also been fortunate enough to have completed my Hospitality Manager certificate, specialising in Conference and Events Management. I honestly thought leaving the entertainment industry that I would never find a job I enjoyed as much, yet my time here at Reigate Grange has been amazing and extremely fulfilling.
Job Title: Maintenance Manager
Joined: 2023
I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming into the care industry, I enjoyed renovating houses and did a lot of travelling for work. I thoroughly enjoy working here at Reigate and strive to keep the home and grounds to an excellent standard for our residents.
