Signature at Reigate Grange

50-54 West Street, Reigate RH2 9DB
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9.8 115 Reviews
  • Signature at Reigate Grange, Reigate
Reigate Grange is purpose-built and therefore fit for the purpose of promoting independence whilst keeping people safe. It offers Signature's exceptional residential and nursing care combined with outstanding facilities and services, all within a comfortable, friendly and home-like environment. The home features private apartments that vary from studios to one-bedroom suites. In addition, and in Reigate's dementia community, there are bespoke specialist dementia suites, designed especially to offer unique support for individuals requiring specialist dementia care.

Residents are able to enjoy the three acres of land that Reigate Grange is situated within, as well as nature and wildlife zones. There are regular organised trips out and residents are encouraged and supported to continue enjoying hobbies, both old and new. The atmosphere and ambience of Reigate Grange is evident the minute you enter the stunning reception area. There is a sense of calm, contentment and companionship in the combined café area and for those that prefer their own company, there are comfortable sofas just on the periphery.

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Care Provided by Signature at Reigate Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fahame Aboubacar (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (11)
    • Single Rooms with ensuite Wet Room (73)
    • Couples/Companion Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Signature at Reigate Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Signature at Reigate Grange Reviews (115)

Total of 115, showing 21-40
9.8

Signature at Reigate Grange has a Review Score of 9.8 (9.752) out of 10, based on 34 reviews in the last 2 years. Over all time Signature at Reigate Grange has 115 reviews.

Overall Experience

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Date Published

115
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Review from Anna C (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Reigate Grange having been diagnosed with heart failure so her move was a very stressful time. The staff were extremely supportive of all of us while we were processing her sudden downturn in health. Everyone was incredibly caring and looked after Mum so well. Having been in hospital
for several weeks, she wasn't very interested in food but staff offered alternatives and often found something she would like even if it wasn't on the menu. Porridge at 6pm was no hassle if that was what she wanted! Despite her dislike of asking for help, she soon realised that they were very happy to help and she became willing to ask as she never felt that her needing something was a trouble. On the one occasion that there was a misunderstanding between myself and the nursing staff, I raised my concern with the manager and it was immediately addressed and the misunderstanding cleared up. I can't recommend it highly enough. If I ever need nursing care, it is where I would go.

Reply from Jan Marples, Client Liaison Manager at Signature at Reigate Grange

Thank you so much for sharing your experience with us, and for the recommendation. Personal accounts like this can be so helpful and reassuring to others. Thank you for taking the time to talk about you and your Mum's journey. Wishing you all the best.


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Review from Warren G (Son of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our parents to Reigate Grange from another local residential care home. The difference in the level of service was a significant improvement on what we had previously experienced. The staff are professional, attentive and caring, the facilities are modern, well appointed and very clean. We
have seen a noticeable improvement in our parent's well-being and their participation in the numerous and varied activities that Reigate Grange makes available to the residents.

Reply from Jan Marples, Client Liaison Manager at Signature at Reigate Grange

Many thanks for taking the time to submit this review. It's very kind. You're quite right to highlight the importance of the activities on offer at Reigate Grange. Some gentle encouragement to take part in an exercise class or art class for example, can make all the difference to someone's wellbeing. Thanks again.


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Review from Gisela J (Wife of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very reluctant to go into a care home, but it was necessary that he did so. He enjoyed his stay and would happily go back if need be. The facilities are excellent and so is the food. The staff are very attentive and friendly. I would highly recommend Signature Grange and if I myself ever
need to go into a care home in the future that is the place where I would like to be. It is beautiful and more like a 5 star hotel rather than a care home.

Reply from Jan Marples, Client Liaison Manager at Signature at Reigate Grange

Thank you for these kind words. It was our absolute pleasure to look after your husband during his respite stay. We're pleased that we were able to help. Should the need for a respite stay arise again, you will both be welcomed back with open arms. Feel free to drop in to Reigate Grange for a coffee and cake at any time. Sending you our best wishes.


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Review from Lynn B (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Reigate Grange assisted living over five years ago. For the last six months she moved to the dementia floor. The team under the supervision of the new manager have been amazing. Respectful, supportive, inclusive and kind are just some of the words I would use to describe her care.
The staff-to-residents ratio is very good. There is always someone around to talk to. My mother sadly passed away in January but I can’t thank the staff enough for their amazing care and support both to my mother and our family. I would thoroughly recommend the Reigate Grange Signature care home.

Reply from Jan Marples, Client Liaison Manager at Signature at Reigate Grange

Your mother was such a valued and respected member of the Reigate Grange and community. We were privileged to be able to care for her. Please extend our condolences to the family, and thank you so much for taking the time to share your experience.


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Review from Kate C (Daughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I moved our parents to Signature at Reigate Grange last November. They had been at another residential home since July 2018 that had deteriorated in many ways.
Mum and Dad have different levels of Alzheimer's and vascular dementia, among other ailments but since moving, they are a lot
more content and comfortable. All the staff at Reigate Grange have been kind and helpful.
We have been very impressed with how our parents are being looked after and how much better they are in themselves. The team of carers have been fabulous, encouraging them to join in with the activities – which is not an easy task!
The staff also keep me updated – whether it is to do with changes in their medication, that they have had a haircut or a visit from the chiropodist, or that they have managed to encourage Mum to join in with the carol concert or other afternoon activities.
My stress and worry levels have reduced greatly since Mum and Dad have been at Reigate Grange. I cannot thank the team enough.

Reply from Jan Marples, Client Liaison Manager at Signature at Reigate Grange

Thank you for this amazing testimonial. It's so helpful for other families to read first-hand accounts of life at Reigate Grange. The team have thoroughly enjoyed seeing the progress that your parents have made. Once again, thanks for taking the time to submit this review.


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Review from K K (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been an extremely challenging year, having a loved one with a dementia diagnosis. The team at Reigate Grange have supported us as a family and most importantly has treated my father with respect and as an individual from the assessment process to admission. The nurturing environment has been
so welcoming for Dad, staff have shown a genuine interest in him and he seems very happy. It is so good to see a smile on his face and for us as a family to know he is safe and comfortable. Thank you.

Reply from Jan Marples, Client Liaison Manager at Signature at Reigate Grange

Firstly, thank you for taking the time to summarise your experience. We were so pleased to be able to help and support you, your mother and the family during such a difficult time. It's a total pleasure to be able to care for your father in Hilltops. Thank you.


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Review from Tim N (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have known Reigate Grange since it opened in 2018. My father-in-law had dementia and had a happy and well-cared-for time in the dementia unit Hilltops; he passed away during Covid.
My father had a very well-appointed residential care apartment for over four years. He liked to be independent, which
the home facilitated, while also keeping an eye on him to ensure his safety and well-being. The home is welcoming, homely and receptive to suggestions. The activities team is great. The food, particularly more recently, was excellent; the family enjoyed Christmas and birthday meals provided by the catering team. As a widower, Dad really appreciated the comfort, company and care in the home.
Sadly, my father passed away at the end of 2023. During his final weeks of end-of-life care, the staff were fantastic. As well as providing super care, nursing and medical attention, they were also immensely supportive of the family, for which we will always be very grateful.
Thank you, Reigate Grange!

Reply from Jan Marples, Client Liaison Manager at Signature at Reigate Grange

Many thanks for your kind words, Tim. Your family have been part of the Reigate Grange community since we opened five years ago. It has been a pleasure to come to know you all, and it was our privilege to care for your father during his final weeks. Thank you for taking the time to submit this review.


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Review from Anne-Marie P (Partner of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptionally well-run care home, properly staffed with lovely carers day and night, with good food and availability of food outside mealtimes, very pleasant grounds and general atmosphere, and helpful staff.

Reply from Thomas McGlashan, Client Liaison Manager at Signature at Reigate Grange

Thank you for taking the time to review your recent experience of Reigate Grange. I am pleased to hear you found the overall experience was positive and will ensure this is shared with all of our teams within the home.


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Review from Jay L (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so happy to have found Reigate Grange! We needed a temporary assisted living solution for our mother and Reigate Manor ticked all the boxes. I met a few of the staff - the manager, carers and catering staff - and they were all upbeat and cheerful making for a very positive environment. The rooms
are very well appointed and I was impressed with the facilities - a cinema room, a lovely restaurant, coffee shop, piano bar area and even a salon. The food is exceptional too. Overall the place had a lovely vibe to it and my mother is extremely happy there. Thanks so much to all of the Reigate Grange team.

Reply from Jen Walker, Reviews Team at Signature at Reigate Grange

Hello, many thanks for your kind words about Reigate Grange; it was lovely to read about how happy your mum was at the home. Here at Signature at Reigate Grange, we endeavour to provide the best experience for our residents and their families. Thank you for sharing your kind words with us; these will be shared with the team.


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Review from Eileen B (Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy - satisfied with Reigate Grange.

Reply from Thomas McGlashan, Reviews Team at Signature at Reigate Grange

Thank you for taking the time to leave a review for Reigate Grange, Eileen. We are so pleased to hear you are very happy and satisfied with the care and service you receive. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from C L (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my mother receives at Reigate Grange.
All of the staff, from the maintenance team, the cleaning and laundry staff, the managers and the restaurant team to the carers themselves, are so friendly and kind. The activities team are fabulous; I can't fault them. Nothing is
too much trouble for the staff throughout the home, and everyone is very sincere in their aim to provide good care for Mum.
There are some very slight niggles that I have, but I believe that these are going to be dealt with in the near future, and I will be 100% happy with Mum's care. I'm so pleased Mum is where she is.

Reply from Florence Kirkland, Client Liaison Manager at Signature at Reigate Grange

Thank you so much for your lovely review. We appreciate you recognising our ongoing efforts to always better our residents experience.


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Review from Julie G (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the Grange since February, and it always has a very inviting appearance, and the staff are always very pleasant and helpful. The accommodation is very nice, the food is good, and there is always so much going on for the residents in such a lovely setting.

Reply from Florence Kirkland, Client Liaison Manager at Signature at Reigate Grange

Thank you so very much for taking the time and trouble to post this review. We have a great activities team here that keeps all our lovely residents busy, and it is always nice to hear great feedback, so I will pass this on to the wider team.


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Review from E F (Granddaughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a lovely, warm atmosphere with lots to do. When I visit, we love to sit in the garden and enjoy some of the delicious cake from the cafe. Gran takes part in everything at the home. It's been lovely to see her make friends.

Reply from Florence Kirkland, Client Liaison Manager at Signature at Reigate Grange

Thank you for taking the time to leave a review. We are pleased you enjoy our lovely grounds when you come and visit your Gran, and it’s great to hear she is making new friends.


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Review from India G (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Dad was at Signature for a short time. We had informed the home of his history of aggression and alcoholism which they assured us they could cope with.
It became clear quickly they could not. We would receive multiple calls from Dad saying he feared for his life and safety. He made frequent escape
attempts from the home and succeeded in escaping over a back fence. In the months he was there the home never even hung up his pictures which stayed on the floor.
Having seen the revelations of abuse in the home we are glad that he was asked to leave. This home is not up to standard and not worth the massive price tag when the care is not good enough.

Reply from Signature at Reigate Grange, Care Team at Signature at Reigate Grange

It is always a very difficult decision when a placement in a care home can no longer be maintained.
We are sorry that despite working closely and collaboratively with other external healthcare professionals, we could not meet your father’s complex needs at Reigate Grange in 2022.


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Review from M L (Friend of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This Care Home from the outside looks lovely, but this is where it ends if you have someone here on the dementia floor Hilltops. The visits and video calls and pictures I was able to have showed things are far from caring and safe. When things went wrong here the management didn't correct the problems
of the staff for their wrongdoings. My friend's mum suffered from dehydration, along with being given appalling food that you would not give a dog. Safety is a joke here with trip hazards I have a picture of in her own bathroom. My friend's mum suffered from poor care that resulted in stays in hospital which could have been avoided along with other injuries she suffered. She suffered medication problems that were highlighted in the CQC Report published 31st May-22. My mum's friend who was like a mum to me growing up, staff treated her with no respect, poor care in this place as published by a national newspaper and on social media. I would not recommend this place to anyone.

Reply from Reigate Grange, Management Team at Signature at Reigate Grange

Thank you for taking the time to write a review, and we are disappointed that this was your experience. What you describe falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones at Reigate Grange.
We work constructively with any resident, relative, or loved one who raises a concern about the care they receive, doing so immediately to address the nature of the issue as soon as it is brought to our attention. Referring to the experience of your Mother’s friend, our team at Reigate Grange and senior colleagues at Signature worked closely with her family throughout her stay at Reigate Grange.


We operate a zero-tolerance policy on the behaviour identified in the media report you refer to, and as a care provider we took all possible steps to ensure we acted very quickly to deal with this. I wish to make clear that these rogue individuals, who had passed pre-employment checks, left the care home as soon as we were informed of their conduct. They exhibited extremely isolated behaviour by not demonstrating the high quality of care our team delivers to all of its communities each and every day.


Supported by our comprehensive safeguarding policy, residents, their relatives and our team members, are protected by:
-   CCTV being deployed in our homes’ communal areas, which is monitored and used as part of disciplinary procedures when poor practice is identified.
-   Signature deploys its own covert cameras to secretly monitor staff behaviour when there are concerns about practice, or when residents have unexpected or unexplained injuries. This footage is then reviewed, and appropriate action is taken. Deployment of the covert camera is carried out once permission has been obtained by the family in question
-   All of our homes are subject to independent, CQC-style inspections by a contracted quality assurance company.
Led by our head chef, our catering team prides itself on delivering seasonal menus, developed using the highest quality food, locally sourced produce, designed to support residents’ specific nutritional needs. We are committed to working in partnership with our residents and their relatives, and do take onboard your comments surrounding your experience.


I also wish to set out that we work constructively with our regulator, the Care Quality Commission. We welcome any guidance they provide and always seek to address areas identified for improvement.


Finally, we strongly encourage residents, relatives and loved ones to present any feedback on the care provided by the Reigate Grange team in writing, by phone or in person. We also offer the option to contact senior team members, outside of the home, who can provide additional support if it is required, as well as having a comprehensive complaints process that includes independent auditing.


At all times we strive to provide the very best service and we apologise that this was not your experience on this occasion. Thank you once again for taking the time to leave a review.


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Review from Jenny B (Friend of Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In short, when a friend's health and mental outlook declined after the death of their husband - suggested the Grange (having visited and appraised it) as respite, two weeks holiday in a five-star hotel. She caved to it but said, not ready for a permanent move. After two weeks, she went home, but a couple
of days later suggested to move. She absolutely loved it and said it felt like home, made friends and loved the staff. Unfortunately she died, but in peace.

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Review from Roy W (Friend of Resident) published on 26 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My good and close friend was living at home, but with deteriorating health involving increasing care over a period of three years, we managed to persuade her to take a period of respite and chose Signature and Reigate Grange. At the end of two weeks, she wanted to return home, but within three days
wanted to return to the Grange on a permanent basis. During the following weeks, the change in her everyday happiness and outlook was significant for the better She was a meticulous lady and told me many times about how her carers were kind, considerate and courteous, plus how happy and comfortable she was, plus always in praise of the good food. Whilst there, she also persuaded two others, despite residents to move in permanently - they did and reaming happy.
Unfortunately, my friend did not survive her deteriorating health condition, but we were so pleased that she was very comfortable and well looked after during her final months of life.
Well done to all.

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Review from William R (Son of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb care facility. My father, who has Parkinson's and also suffered two strokes, has received first-rate, excellent care since he arrived in March 2022.
The staff are all very well trained and bring continued warmth and friendship. Dad's care has been tailored perfectly.
You will not find a
better care home.

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Review from P H (Friend of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Disheartened by the lack of care given to my partners mother who was staying on the dementia unit. Totally disgusted with the level of food that was being served we decided to take food in ourselves. On occasions I saw carers being short and lacking encouragement. It would appear there is a lack of
dementia training amongst staff. Medication was not always distributed correctly, if at all. She had falls and injuries which were not logged correctly. Some of these falls would have been due to the loss of her glasses and the meds she was on. When management was informed of our concerns we did not always receive a reply or any reassurance that things were being dealt with. We had no choice but to take further measures in order to get answers and were horrified and heartbroken by what we saw. The disturbing video footage has been published by a national newspaper.

Reply from Reigate Grange, Management Team at Signature at Reigate Grange

Thank you for taking the time to write a review, and we are disappointed that this was your experience. What you describe falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones at Reigate Grange.
We work constructively with any resident, relative, or loved one who raises a concern about the care they receive, doing so immediately to address the nature of the issue as soon as it is brought to our attention. Referring to the experience of your partner’s mother, our team at Reigate Grange and senior colleagues at Signature worked closely with her family throughout her time at Reigate Grange.
Under our comprehensive dementia strategy, all members of our care homes undergo compulsory dementia training that provides them the skills and knowledge they need to fully support our dementia residents. The training programme is specifically tailored to each colleagues’ individual roles within our home.
Before working in a Signature Senior Lifestyle home, care teams also undergo thorough pre-employment checks along with Signature’s mandatory training programme. This covers a broad range of modules, and includes:
-   Moving and handling residents (theory and practical)
-   Safeguarding
-   Privacy and dignity
-   Dementia awareness
-   Food safety
-   Health and safety awareness
-   Respect in the workplace
-   COSHH (Control of Substances Hazardous to Health)
-   Fluids and Nutrition
-   Medication Awareness
-   Mental Health Awareness


We operate a zero-tolerance policy on the behaviour identified in the media report you refer to, and as a care provider we took all possible steps to ensure we acted very quickly to deal with this. I wish to make clear that these rogue individuals, who had passed pre-employment checks, left the care home as soon as we were informed of their conduct. They exhibited extremely isolated behaviour by not demonstrating the high quality of care our team delivers to all of its communities each and every day.
Supported by our comprehensive safeguarding policy, residents, their relatives and our team members, are protected by:
-   CCTV being deployed in our homes’ communal areas, which is monitored and used as part of disciplinary procedures when poor practice is identified.
-   Signature deploys its own covert cameras to secretly monitor staff behaviour when there are concerns about practice, or when residents have unexpected or unexplained injuries. This footage is then reviewed, and appropriate action is taken. Deployment of the covert camera is carried out once permission has been obtained by the family in question
-   All of our homes are subject to independent, CQC-style inspections by a contracted quality assurance company.
Led by our head chef, our catering team prides itself on delivering seasonal menus, developed using the highest quality food and locally sourced produce, designed to support residents’ specific nutritional needs. As part of our commitment to working in partnership with our residents and their relatives, we encourage feedback and do take onboard your comments surrounding your experience.


Finally, we strongly encourage residents, relatives and loved ones to present any feedback on the care provided by the Reigate Grange team in writing, by phone or in person. We also offer the option to contact senior team members, outside of the home, who can provide additional support if it is required, as well as having a comprehensive complaints process that includes independent auditing.


At all times we strive to provide the very best service and we apologise that this was not your experience on this occasion. Thank you once again for taking the time to leave a review.


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Review from Sophie W (Friend of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor management, poor care, and abuse. After spending time with the family friend involved, I can see how the abuse changed this 88-year old which was published in the newspaper. The management team and some of these staff members should not be allowed to work in care ever again.

Reply from Reigate Grange, Management Team at Signature at Reigate Grange

Thank you for your review.


We operate a zero-tolerance policy on the behaviour identified in the media report you refer to. As a care provider, we took all possible steps to ensure we acted very quickly to deal with this. I wish to make clear that these rogue individuals, who had passed pre-employment checks, left the care home as soon as we were informed of their conduct. They exhibited extremely isolated behaviour by not demonstrating the high quality of care our team delivers to all of its communities each and every day.


Thank you once again for taking the time to leave a review.


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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Signature at Reigate Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Signature at Reigate Grange is calculated as follows: ( (329 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 403 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature at Reigate Grange is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

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Meet the Team (8)

Fahame

Fahame Aboubacar

Job Title: General Manager

Joined: 2023

I was privileged to join Reigate Grange in March 2023 to support the team as Care Services Manager. I was delighted to move into the role of Interim General Manager in June, and then to be confirmed as the General Manager later that year. I’m a qualified Registered Nurse, a dynamic individual with excellent nursing and leadership skills. I have a track record of delivering clinical excellence in a professional manner through direct nursing care. I have deputised for more than 10 years and also worked as Acting Manager. I’m a qualified TTT (Train The Trainer) and also have experience in commissioning new homes. At Reigate Grange, there is a genuine team spirit of cooperation and a passion to deliver the highest quality care. As General Manager, I strive to support this ethos and make our home truly exceptional.


Mariyana

Mariyana Storey

Job Title: Dementia Care Manager

Joined: 2020

I first joined Signature in October 2020 as a Care Supervisor in the dementia care community. I was then promoted to the role of Dementia Care Manager. If there is one thing that I've learned in my years of working with people living with dementia it is: the happiest and most fulfilled people are those who devote themselves to something bigger and more unique. There's nothing more rewarding than helping the most vulnerable people to continue to live their lives with dignity and respect.


Megan

Megan Leigh

Job Title: Residential Care Manager

Joined: 2018

I joined Signature at Reigate Grange in September 2018 as an Activities Coordinator after graduating from university where I studied Psychology. During the Covid pandemic, I transitioned into the care team and found a job I am truly passionate about. I soon progressed to become a Care Supervisor, and then in December 2023, I was invited to take the role of Acting Residential Care Manager. My official appointment to the position of Residential Care Manager came in February 2024. It's a huge privilege to be able to develop my career from within Reigate Grange and to provide continuity for our deserving residents. I’m committed to the values that Signature holds and proud of the care we deliver on a daily basis.


Sumitha

Sumitha Vijayagangadharan

Job Title: Nursing Care Manager

Joined: 2023

I have over 25 years of clinical experience in acute and nursing home settings, holding qualifications in General, Medical, Surgical, Paediatric, Psychiatric, Obstetric and Community Nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and end-of-life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland and the UK, specialising in Acute Stroke units. My goal is to provide dignified care to elderly residents, ensuring peace of mind for residents' loved ones. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature where the values of the organisation align with my own.


Karen

Karen Matthews

Job Title: Wellbeing and Lifestyle Supervisor

Joined: 2023

I was welcomed to Signature at Reigate Grange in August 2023. I have worked in care for roughly 10 years in another Signature care home. I have worked in both the Care and Activities Departments. Activities are my passion as I enjoy being able to spend time with residents and listening to their life stories. If I am able to make our residents happy and smile, I feel I have successfully fulfilled my job.


Ancuta

Ancuta Tiriteu

Job Title: Head Chef

Joined: 2023

Born and raised in Romania in a family that loves food, I became passionate about food and I love cooking with excellent quality, fresh ingredients. I attended a private college in Culinary Arts in 2013 and I was classically trained by one of the best French chefs. For over 10 years, I have had the pleasure the working and cooking in luxury establishments. I love cooking traditional British food, and I also enjoy exploring other cuisines - with the Mediterranean being one of my favourites. To me, there is no great chef without a great team, you must have people around you who understand the same “music“. They need you, but you need them desperately if you want to achieve excellence. In the past few years, I have focused my personal life more towards healthy food choices and I enjoy a very healthy diet.


Chloe

Chloe Krokidis

Job Title: Wellbeing and Lifestyle Manager

Joined: 2018

I joined as Wellbeing and Lifestyle Manager in June 2018 as part of the commissioning management team at Reigate Grange and completely new to the care industry. I come from a background within the entertainment industry, an industry I was fortunate to work in for over a decade, working both in hotels and aboard cruise ships as a singer and dancer within the Production Team and Manager of the team. My background has given me a wonderful insight into fantastic customer service and organising and delivering the activities and events within the home has been extremely rewarding on a daily basis. Since being with Signature I have also been fortunate enough to have completed my Hospitality Manager certificate, specialising in Conference and Events Management. I honestly thought leaving the entertainment industry that I would never find a job I enjoyed as much, yet my time here at Reigate Grange has been amazing and extremely fulfilling.


Dean

Dean Ferrari

Job Title: Maintenance Manager

Joined: 2023

I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming into the care industry, I enjoyed renovating houses and did a lot of travelling for work. I thoroughly enjoy working here at Reigate and strive to keep the home and grounds to an excellent standard for our residents.