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Review from S W (Friend of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience

It has been so difficult to be able to keep in touch with my friend during lockdown but Signature at Reigate Grange have not let this stop them! Zoom meetings have made me feel that anything is possible. My friend is happy and safe. The staff are just so kind and helpful. The management have been so

brilliant with keeping me informed of how they are.

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Review from J B (Friend of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience

Very good friends of mine now live there. They are a couple and have different needs. They live in one apartment together. They are elderly and frail. They are very happy there. They tell me that they love the staff and the activities and the other people who live there are now friends.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for your review. It is so important for us to be able to have couples continue to live together when they join us. We always want to replicate as near as possible, what life was like in one's own home.
I am so pleased that your friends are happy
Many thanks.

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Review from J W (Friend of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience

An old neighbour of mine moved to Reigate Grange where he was able to enjoy life again with the support and care that he needs.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to review us here at Reigate Grange. Taking the pressures away and helping people get back to enjoying life without the worries, is a big part of what we do!
Warmest regards

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Review from D W (Friend of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience

My friend is so well looked after. He is incredibly happy and I feel that his life has been extended due to the care that he receives.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for reviewing us here at Reigate Grange. The happiness of our residents is paramount! I am so lucky to be working alongside such a wonderful team.
Warmest regards.

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Review from A K (Friend of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience

My friends mother is a resident and it's so nice the family are so happy with the care she's receiving. Every time I go to Reigate Grange I'm greeted with a smile and the events they host such as the Christmas fair are so lovely and I have told my kids that's where I want to go when the time comes.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for your lovely review. We do pride ourselves on giving a warm welcome to all our visitors! We look forward to seeing you again soon.
Warmest regards

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Review from Amanda B (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 18 June 2020
Submitted via Website • Report

Overall Experience

I am an independent social worker who has two clients living at Reigate Grange. I have been involved with the home since it first opened and no matter what, the managers and their staff team delivery consistent, person-centred, high-quality care and support to their residents. The home itself is a

delight to spend time in and provides a lovely homely environment on all floors. The bedrooms are spacious and beautifully decorated and the communal areas are inviting and fun. But it's not all looks with Reigate Grange, it goes so much deeper. All the staff are totally dedicated to those they are supporting. They all know each resident's likes and dislikes, past history, families etc, that their care is always truly person-centred. If a relative of mine were to need to go into a care home, I would choose Reigate Grange above any other. Highly recommended.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to review us. I am so pleased that you feel so positively about your experiences of Reigate Grange. My teams will be delighted to read this review.

Warmest regards

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Review from Nicola-Jane (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

My mother moved into Reigate Grange, Hilltops (Dementia Suite), on the 25th March, after being at our family home for 55 years, and right bang in the middle of this horrific pandemic which meant I couldn't visit her! The staff have been simply brilliant during this difficult time as they have had to

cancel all extra outside help so have had to do a multitude of jobs including arranging pyjama parties and VE day, and they still come into work with a smile on their face saying how much they love their job!
The carers are all like angels - each and every one of them goes over and above each day - they put their life and soul into their job, they are kind, compassionate and extremely intuitive and boy oh boy they know how to give the inmates a fun time! They are all an absolute asset to Reigate Grange and I am very lucky that this is my mother's new home. And when this pandemic is over they all deserve a medal and a big party! The staff are simply the very best! Thank you

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Oh what a wonderful review! Thank you so much. Covid has brought its own challenges but as you said, we have pulled together and although our doors may be closed, the laughter still rings out!
My Team will love reading this review - thank you!

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Review from H S (Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

Since arriving the care and staff have been wonderful and helpful. Always around if needed and always, bright and cheerful. We have a little joke.

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Review from N R (Godson of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

As the 6 month's mark since moving in is nigh, a review seems timely and apt. We have been most impressed and pleased with the level of care, it's sensitivity, their patience, attention to details and responsiveness and this goes across the board of all those we have cause to interact with - Nurses,

carers, cleaners, maintenance and management (sorry to the chef's and restaurant team, but we have not eaten there ourselves). The only negative remains that old, vexed and perennial issue - meals. We know 'it's difficult to please all of the people all of the time', but Car parking - not even going to go there!

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for taking the time to review us, here at Reigate Grange. It's great to learn how impressed you are with the care we provide. I must agree with you that it can be a challenge in pleasing everyone, however here at Reigate Grange we recognise just how important the dining experience is and that's why we hold weekly forums where we gather feedback and suggestions for our menus, so they really do have the Residents seal of approval. Parking can be tricky but with 42 spaces, we get by.

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Review from P K (Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience

We are very lucky to be here where we are looked after so well. All the staff are so caring which makes for a very happy atmosphere. My friends say it's like a five-star hotel, but not so formal. I would recommend a visit.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to leave us a review and your kind comments. I will take great pleasure in sharing your comments with my team.
Kind regards
General Manager

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Review from E R (Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience

My husband and I moved into Signature Grange 16 months ago. My husband had a stoke sad to say 6 months ago he died so sad. I am lucky to be here. Such kindness from the management and staff and the residents. It truly is "home from home".

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so very much for taking the time to leave us such a lovely review. We are the lucky ones! I will take great pleasure in sharing your review with my team.
Warmest regards
General Manager

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Review from K A (Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience

My apartment is spacious and well designed. The staff are all kind and helpful. As a downsizing move with overall assistance this arrangement has worked very well.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for your review. I am so pleased that your move to Reigate Grange has worked out so well for you as we understand how challenging and often sad such moves can be.
Warmest regards
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Review from J G (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother came to the Grange in July 2019, since being here she has had the most amazing care. The staff are so helpful and I can't thank the carers enough for all they do. Always so positive, happy and kind. The food is very good and mum's room/bathroom is kept clean and tidy. I wouldn't hesitate to

recommend Reigate Grange to any friends.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so very much for taking the time to leave such a lovely review. It is an absolute delight to have your Mum in our care. I will take great pleasure in sharing your review with my team.
Warmest regards
General Manager

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Review from N D (Son of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience

This is how care homes should be. The Grange is superbly run by charming, caring people.
My mum has found the nursing care very beneficial, the food and regular medication has had a very good effect on her health.
It is a large establishment which has a good community atmosphere. Thank you so much.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for taking the time to leave us such a lovely review. We are all immensely proud of the great community we have become and receiving reviews like yours fills us with pride. Thank you. I will now take great pleasure in sharing this with my team. Warmest regards,
Sarah-Jane.

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Review from J H (Daughter of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience

The level of care and attention to detail at the Grange is absolutely outstanding. Everyone is so caring and friendly and my mother is as happy as she has been for years. Both my father and I have complete peace of mind and mum could not be in a better place.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to leave us such a wonderful review. Your peace of mind is so very important to us and Mum's happiness is what it is all about. I shall take great pleasure in sharing this with my team.
Warmest regards,
Sarah-Jane.

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Review from M S (Son of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience

This is the best care home we have seen. The facilities are first class and the staff are happy and caring. The feel at Reigate Grange is more like a luxury hotel than a care home and all the staff are friendly and made my parents feel at home. The restaurant is very good and serves a high standard

menu. The activities are many and varied and all the residents seem very content.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to share your wonderful views of us here at Reigate Grange. We pride ourselves on creating a first-class experience for our residents and families and so your review is music to my ears. I will take great pleasure in sharing your review with my team. Warmest regards, Sarah-Jane.

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Review from B C (Next of Kin) published on 30 December 2019
Submitted via Website • Report

Overall Experience

Poor leadership and weak management. This affected staff morale and consequently care. Many carers had no real depth of understanding dementia. A lovely physical environment with lots going on but sadly lacking in skilled carers and good leadership. Most staff warm and friendly and some exceptionally

good at their job. Others not so. Quite a quick staff turnover with great staff moving on and sadly a reliance on agency staff.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for taking the time to give feedback on your experience of Reigate Grange from ten months ago and for highlighting areas you found to be in need of focus. I am pleased to hear that you feel we have some exceptionally good staff along with a lovely physical environment with lots going on and I will take great pleasure in feeding this back to my team. Warmest regards, Sarah-Jane.

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Review from B P (Husband of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

Tremendous care, support and encouragement towards successful recovery of my wife following a major operation.

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Review from Rosemary P (Respite Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

I was a convalescent resident here for approximately four months from June to November 2019, arriving straight from hospital after a serious fall. The care and kindness I experienced here was largely instrumental in my steady and speedy recovery. Everyone I came into contact with was patient, friendly

and encouraging and many became more like friends. The management team took a very professional interest in my progress.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for such a fabulous review. I speak on behalf of all of my team when I say it has been an absolute pleasure to care for you during your amazing recovery. My team will be thrilled when they read this review. Warmest regards, Sarah-Jane.

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Review from R S (Daughter of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience

I am very happy to recommend the Grange where my mother stayed for 6 weeks. She was very happy there. Her medical needs were well managed and we can't speak highly enough of the staff who were unfailingly helpful, cheerful and friendly (and that's everyone from reception to housekeeping to nurses to

carers and other staff). They welcomed her in a genuine and warm manner and really enhanced her stay by their positivity and consideration. For us, the family, it was wonderful knowing that our mother was being well cared for. But it was the emotional and social benefits of staying at the Grange that took us by surprise. Our mother really benefited from the sense of community at the Grange and the opportunity to engage with so many people on a daily basis and to dip into some of the many activities on offer.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to review us. I am absolutely delighted to read about our community and the positive impact it had. I am so proud of my team for their endless ability to fill Reigate Grange with love, kindness and fun!
I will take great delight in sharing your review with my team.
Very warmest regards.

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Meet the Team (8)

Fahame Aboubacar

Job Title: General Manager

Joined: 2023

I was privileged to join Reigate Grange in March 2023 to support the team as Care Services Manager. I was delighted to move into the role of Interim General Manager in June, and then to be confirmed as the General Manager later that year. I’m a qualified Registered Nurse, a dynamic individual with excellent nursing and leadership skills. I have a track record of delivering clinical excellence in a professional manner through direct nursing care. I have deputised for more than 10 years and also worked as Acting Manager. I’m a qualified TTT (Train The Trainer) and also have experience in commissioning new homes. At Reigate Grange, there is a genuine team spirit of cooperation and a passion to deliver the highest quality care. As General Manager, I strive to support this ethos and make our home truly exceptional.

Mariyana Storey

Job Title: Dementia Care Manager

Joined: 2020

I first joined Signature in October 2020 as a Care Supervisor in the dementia care community. I was then promoted to the role of Dementia Care Manager. If there is one thing that I've learned in my years of working with people living with dementia it is: the happiest and most fulfilled people are those who devote themselves to something bigger and more unique. There's nothing more rewarding than helping the most vulnerable people to continue to live their lives with dignity and respect.

Megan Leigh

Job Title: Residential Care Manager

Joined: 2018

I joined Signature at Reigate Grange in September 2018 as an Activities Coordinator after graduating from university where I studied Psychology. During the Covid pandemic, I transitioned into the care team and found a job I am truly passionate about. I soon progressed to become a Care Supervisor, and then in December 2023, I was invited to take the role of Acting Residential Care Manager. My official appointment to the position of Residential Care Manager came in February 2024. It's a huge privilege to be able to develop my career from within Reigate Grange and to provide continuity for our deserving residents. I’m committed to the values that Signature holds and proud of the care we deliver on a daily basis.

Sumitha Vijayagangadharan

Job Title: Nursing Care Manager

Joined: 2023

I have over 25 years of clinical experience in acute and nursing home settings, holding qualifications in General, Medical, Surgical, Paediatric, Psychiatric, Obstetric and Community Nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and end-of-life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland and the UK, specialising in Acute Stroke units. My goal is to provide dignified care to elderly residents, ensuring peace of mind for residents' loved ones. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature where the values of the organisation align with my own.

Karen Matthews

Job Title: Wellbeing and Lifestyle Supervisor

Joined: 2023

I was welcomed to Signature at Reigate Grange in August 2023. I have worked in care for roughly 10 years in another Signature care home. I have worked in both the Care and Activities Departments. Activities are my passion as I enjoy being able to spend time with residents and listening to their life stories. If I am able to make our residents happy and smile, I feel I have successfully fulfilled my job.

Ancuta Tiriteu

Job Title: Head Chef

Joined: 2023

Born and raised in Romania in a family that loves food, I became passionate about food and I love cooking with excellent quality, fresh ingredients. I attended a private college in Culinary Arts in 2013 and I was classically trained by one of the best French chefs. For over 10 years, I have had the pleasure the working and cooking in luxury establishments. I love cooking traditional British food, and I also enjoy exploring other cuisines - with the Mediterranean being one of my favourites. To me, there is no great chef without a great team, you must have people around you who understand the same “music“. They need you, but you need them desperately if you want to achieve excellence. In the past few years, I have focused my personal life more towards healthy food choices and I enjoy a very healthy diet.

Chloe Krokidis

Job Title: Wellbeing and Lifestyle Manager

Joined: 2018

I joined as Wellbeing and Lifestyle Manager in June 2018 as part of the commissioning management team at Reigate Grange and completely new to the care industry. I come from a background within the entertainment industry, an industry I was fortunate to work in for over a decade, working both in hotels and aboard cruise ships as a singer and dancer within the Production Team and Manager of the team. My background has given me a wonderful insight into fantastic customer service and organising and delivering the activities and events within the home has been extremely rewarding on a daily basis. Since being with Signature I have also been fortunate enough to have completed my Hospitality Manager certificate, specialising in Conference and Events Management. I honestly thought leaving the entertainment industry that I would never find a job I enjoyed as much, yet my time here at Reigate Grange has been amazing and extremely fulfilling.

Dean Ferrari

Job Title: Maintenance Manager

Joined: 2023

I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming into the care industry, I enjoyed renovating houses and did a lot of travelling for work. I thoroughly enjoy working here at Reigate and strive to keep the home and grounds to an excellent standard for our residents.

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