Signature at Reigate Grange

50-54 West Street, Reigate RH2 9DB
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9.8 115 Reviews
  • Signature at Reigate Grange, Reigate
Reigate Grange is purpose-built and therefore fit for the purpose of promoting independence whilst keeping people safe. It offers Signature's exceptional residential and nursing care combined with outstanding facilities and services, all within a comfortable, friendly and home-like environment. The home features private apartments that vary from studios to one-bedroom suites. In addition, and in Reigate's dementia community, there are bespoke specialist dementia suites, designed especially to offer unique support for individuals requiring specialist dementia care.

Residents are able to enjoy the three acres of land that Reigate Grange is situated within, as well as nature and wildlife zones. There are regular organised trips out and residents are encouraged and supported to continue enjoying hobbies, both old and new. The atmosphere and ambience of Reigate Grange is evident the minute you enter the stunning reception area. There is a sense of calm, contentment and companionship in the combined café area and for those that prefer their own company, there are comfortable sofas just on the periphery.

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Care Provided by Signature at Reigate Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fahame Aboubacar (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (11)
    • Single Rooms with ensuite Wet Room (73)
    • Couples/Companion Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Signature at Reigate Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Signature at Reigate Grange Reviews (115)

Total of 115, showing 101-115
9.8

Signature at Reigate Grange has a Review Score of 9.8 (9.752) out of 10, based on 34 reviews in the last 2 years. Over all time Signature at Reigate Grange has 115 reviews.

Overall Experience

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Date Published

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Review from L P (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a home for our parents, that we thought didn't exist. We found Reigate Grange, still in the development stage and were promised the sun, moon and stars. Well, we now have that and our parents are very happy and the care is exceptional, with nothing too much trouble.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Wow! Thank you for this amazing review.
Thank you so much for taking the time to submit your thoughts on Reigate Grange.
It's an absolute pleasure to care for your parents.
Warmest regards
General manager


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Review from Anton D (Son-in-law of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A key concern for my father-in-law was that he be encouraged to take part in activities. I am glad to say that even if he is the only one who for whatever reason wants to take part on the day that he is still afforded the opportunity. The staff are all very kind to him and it is a comfort to us (his
family) to know he is well looked after. He is a very content resident.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Dear Anton,
Thank you for taking the time to submit your review. It is really important to us that our activities programme is designed by the people who reside here at Reigate Grange and that we make all efforts to offer the opportunity to join in. I will share your lovely feedback with my team.
Thanks once again.
Warmest regards
General Manager


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Review from Diana W (Sister of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My niece and nephew and I felt it was imperative that their father, my brother, find a new home in a safe environment as he has Alzheimer's disease and is no longer able to perform tasks of daily living without daily assistance.
I believe that we all had the same response to Reigate Grange, this was
where he needed to be. I can only speak for myself as I live far away but I found all the staff that I encountered to be welcoming and very responsive to our family needs and requests.
I have spoken to staff via phone and email and everyone has been so positive and responsive to all my questions. I believe that my brother is very comfortable in his new home and I am so thankful that he is less anxious and stressed.
I was very happy with his care plan as it indicates to me that the staff have an excellent knowledge of his needs, character and the disease process. As a retired nurse who spent her career caring for residents with all types of dementia, I feel that my brother is living in the best place possible.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Dear Diana
what a wonderful review! Thank you.
I have shared your wonderful words with my Dementia care Manager who in turn will share with her team. Hearing such positive feedback is one of the highlights of my job and so I thank you again for taking the time to submit this review.


Warmest regards
General Manager


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Review from Sally N (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been trying to get Mum and Dad to join the Signature community living home for 2 years. I cannot tell you how delighted I am that they are now fully settled at Reigate Grange. My dad loves the excellent care he receives from all the wonderful staff. Mum is so enjoying the activities, especially
the dancing and has made good friends of the staff and residents.

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Review from Liz K (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful and understanding at a very difficult time although the home was not even open yet.


Very pleased with the staff and care in the dementia unit, great respect and patience. A lovely place - fantastic attention to detail. Very welcoming.


Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Dear Liz,
Thank you for taking the time to review us and I am delighted to hear of your wonderful experiences of Reigate Grange. I'm very proud of my Team and I will be sharing this review with them.


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Review from Jackie W (Daughter-in-law of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the Grange on a number of occasions and have found all the staff very friendly and always willing to help, whether it be an admin question or making sure I have had tea and cake on my visits. My mother-in-law is so much more relaxed now she has settled in. Glad to have friends around
her. Lots to do and no worries about taking care of her home as it is all done for her.

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Review from Chris A (Son of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad settled in very quickly at Signature at Reigate Grange. The building is very well furnished and the rooms are lovely with theirs having a door out to the lawns. This is extremely helpful and one of the reasons we chose Signature at Reigate Grange with them is they have their dog living with
them and the ease of access to outside is ideal. The staff are very friendly, polite and welcoming. When planning the move, the staff at Signature at Reigate Grange were very supportive as we had some challenging times whilst mum and dad were in their own property. Their worries are pretty much a thing of the past. Its still early days but mum and dad are happy in their new home and we feel more relaxed with them being safe and well looked after.

Reply from Jennifer Linstead, Client Liaison Manager at Signature at Reigate Grange

Thank you, we are all so pleased to have your mother and father living with us in Reigate Grange. We are delighted that you are all happy with the care and service we provide. Happy residents, happy families, equals a very happy home.


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Review from C N (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has improved so much from the very first day he moved into Signature at Reigate Grange. The staff are excellent, giving a very high standard of care. We are impressed with how efficiently a brand new home is functioning within a short space of time.

Reply from Jennifer Linstead, Client Liaison Manager at Signature at Reigate Grange

It is such a difficult and heart-searching decision to have to make when trying to find the right care for a much-loved father. We are so delighted that you feel the way you do. Your encouragement will make us all even more committed to delivering the very best care we can, every day, to all our residents. Thank you so much for taking the time and trouble to do so. Your review will help other families who are trying to find care for their loved one.


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Review from R W (Daughter-in-law of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and nursing that my father-in-law has received is second to none. All the staff are lovely, caring and friendly. The food is very good with a variety and flexible eating times. The facilities are fantastic which allows a lot of variety in his days/weeks so he doesn't get bored, which was happening
at home by himself. There are also good outings to enjoy.

Reply from Jennifer Linstead, Client Liaison Manager at Signature at Reigate Grange

Thank you so very much for taking the time and trouble to post this review. We are all so pleased to have your father here, and even more delighted that you and he are happy with his new home.


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Review from G C (Friend of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My comment refers to Hilltops: The staff are all very friendly and attentive and all seem keen to ensure the residents are looked after in a dignified and respectful way. Overall the facilities are very good, the Hilltops garden is a great asset that needs to be used more. It would be very helpful to
know who is in charge when a visitor arrives. Day to day issues are dealt with fine but a regular care review with senior staff are friends/family would be beneficial. The visitor's car park is poorly designed, parking will become an issue as the Grange fills up.

Reply from Karen Davies, Client Liaison Manager at Signature at Reigate Grange

Thank you for your response we appreciate the time you have taken to give us feedback. Our dementia care manager has planned care reviews and the idea of a who’s who and who’s in charge board is excellent and we are running with that idea with one being in place in due course.


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Review from Chris S (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good amount of activity and very pleasant surroundings. The food is excellent and the staff very friendly and helpful.

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Review from Hugh W (Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after and very comfortable

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Review from Alwyn M (Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To move into Signature at Reigate Grange as a place to live in one's retirement is amazing. The first impression is quite exciting. It is all full of beautiful colours with attention to all details. This coupled with the outstanding caring staff makes the future look bright and interesting and fun.
The staff always take time and friendship to spare. Not least is the joy of the delicious and varied menu.

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Review from M C (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the home are wonderful. Mum moved into the dementia unit in August and is settling well into her little community. She is never on her own and there is always plenty for her to do. We can come and go whenever we want and are encouraged to be a part of her new family as well. It has been
a weight of our shoulders.

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Review from A W (Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very surprised at the high standard maintained in all departments of the home. The staff are exceptional in every way and always friendly. I cannot fault this in any way.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Signature at Reigate Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Signature at Reigate Grange is calculated as follows: ( (329 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 403 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature at Reigate Grange is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

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Meet the Team (8)

Fahame

Fahame Aboubacar

Job Title: General Manager

Joined: 2023

I was privileged to join Reigate Grange in March 2023 to support the team as Care Services Manager. I was delighted to move into the role of Interim General Manager in June, and then to be confirmed as the General Manager later that year. I’m a qualified Registered Nurse, a dynamic individual with excellent nursing and leadership skills. I have a track record of delivering clinical excellence in a professional manner through direct nursing care. I have deputised for more than 10 years and also worked as Acting Manager. I’m a qualified TTT (Train The Trainer) and also have experience in commissioning new homes. At Reigate Grange, there is a genuine team spirit of cooperation and a passion to deliver the highest quality care. As General Manager, I strive to support this ethos and make our home truly exceptional.


Mariyana

Mariyana Storey

Job Title: Dementia Care Manager

Joined: 2020

I first joined Signature in October 2020 as a Care Supervisor in the dementia care community. I was then promoted to the role of Dementia Care Manager. If there is one thing that I've learned in my years of working with people living with dementia it is: the happiest and most fulfilled people are those who devote themselves to something bigger and more unique. There's nothing more rewarding than helping the most vulnerable people to continue to live their lives with dignity and respect.


Megan

Megan Leigh

Job Title: Residential Care Manager

Joined: 2018

I joined Signature at Reigate Grange in September 2018 as an Activities Coordinator after graduating from university where I studied Psychology. During the Covid pandemic, I transitioned into the care team and found a job I am truly passionate about. I soon progressed to become a Care Supervisor, and then in December 2023, I was invited to take the role of Acting Residential Care Manager. My official appointment to the position of Residential Care Manager came in February 2024. It's a huge privilege to be able to develop my career from within Reigate Grange and to provide continuity for our deserving residents. I’m committed to the values that Signature holds and proud of the care we deliver on a daily basis.


Sumitha

Sumitha Vijayagangadharan

Job Title: Nursing Care Manager

Joined: 2023

I have over 25 years of clinical experience in acute and nursing home settings, holding qualifications in General, Medical, Surgical, Paediatric, Psychiatric, Obstetric and Community Nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and end-of-life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland and the UK, specialising in Acute Stroke units. My goal is to provide dignified care to elderly residents, ensuring peace of mind for residents' loved ones. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature where the values of the organisation align with my own.


Karen

Karen Matthews

Job Title: Wellbeing and Lifestyle Supervisor

Joined: 2023

I was welcomed to Signature at Reigate Grange in August 2023. I have worked in care for roughly 10 years in another Signature care home. I have worked in both the Care and Activities Departments. Activities are my passion as I enjoy being able to spend time with residents and listening to their life stories. If I am able to make our residents happy and smile, I feel I have successfully fulfilled my job.


Ancuta

Ancuta Tiriteu

Job Title: Head Chef

Joined: 2023

Born and raised in Romania in a family that loves food, I became passionate about food and I love cooking with excellent quality, fresh ingredients. I attended a private college in Culinary Arts in 2013 and I was classically trained by one of the best French chefs. For over 10 years, I have had the pleasure the working and cooking in luxury establishments. I love cooking traditional British food, and I also enjoy exploring other cuisines - with the Mediterranean being one of my favourites. To me, there is no great chef without a great team, you must have people around you who understand the same “music“. They need you, but you need them desperately if you want to achieve excellence. In the past few years, I have focused my personal life more towards healthy food choices and I enjoy a very healthy diet.


Chloe

Chloe Krokidis

Job Title: Wellbeing and Lifestyle Manager

Joined: 2018

I joined as Wellbeing and Lifestyle Manager in June 2018 as part of the commissioning management team at Reigate Grange and completely new to the care industry. I come from a background within the entertainment industry, an industry I was fortunate to work in for over a decade, working both in hotels and aboard cruise ships as a singer and dancer within the Production Team and Manager of the team. My background has given me a wonderful insight into fantastic customer service and organising and delivering the activities and events within the home has been extremely rewarding on a daily basis. Since being with Signature I have also been fortunate enough to have completed my Hospitality Manager certificate, specialising in Conference and Events Management. I honestly thought leaving the entertainment industry that I would never find a job I enjoyed as much, yet my time here at Reigate Grange has been amazing and extremely fulfilling.


Dean

Dean Ferrari

Job Title: Maintenance Manager

Joined: 2023

I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming into the care industry, I enjoyed renovating houses and did a lot of travelling for work. I thoroughly enjoy working here at Reigate and strive to keep the home and grounds to an excellent standard for our residents.