What types of Care is Richard House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Richard House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Richard House Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richard House Care Home to the centre of Grantham?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Richard House Care Home, Gorse Road, Grantham, Lincolnshire NG31 9LH

Review from D N (Son of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience

My family member has been living at Richard House Care Home for more than a year now, their dementia has progressed but behaviour has improved, this is partly due to the medication but is also due to to the hard work of the staff in identifying the trigger points and getting the support of external

bodies to assist where required. Almost all of the staff are supportive to the residents and pro-active in their approach, I have noticed that the staff that are not as supportive or pro-active do not seem to last long in the home. Cleaning is very good at the home and my family member creates them a lot of cleaning work. The staff monitor and record all food and drink that they give to the residents to ensure that they are getting fluids and nutrition, this is particularly important to know as my family member can't remember when they last ate or drank. It was good to see the animals at the home this week, lots of the residents enjoyed this visit. Thank you to all staff.

Reply from Jenny Bellwood, Marketing Director at Richard House Care Home

Thank you for your lovely review of Richard House. It's heartening to hear that your family member has experienced improvement while living with us, that truly means a lot. We also appreciate your kind words about our dedicated care team. Supporting our residents to live full, happy lives-with nutritious meals and hydration is central to everything we do, so it's great to hear that this is being delivered to a high standard.We're so pleased the recent animal visit brought joy to so many. Thank you once again for taking the time to share your experience, we will be sure to pass on your kind words to our team. If there's anything more we can do to support you or your loved one, please don't hesitate to contact us.

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Review from Sharon A (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience

The care shown to Mum as been brilliant. To see the change in Mum is so good to see. It is not only the family that has noticed the change. I attended a hospital appointment at the hospital diabetic foot clinic. The doctors were amazed at just how well her ulcers were healing since moving from another

care home. The overall appearance of the skin on her legs and feet is so much better now that they are being cream regularly like they had ask. Only a month yet so much improvement in that time. It is so good to see the manager and care manager ( Julie and Jack ) do shifts nursing and caring and not sitting in office all the time. They are leading a great team. Thanks go to everyone for making Mum so welcome and cared for and bring the smile back. Sharon Asher

Reply from Jenny Bellwood, Marketing Manager at Richard House Care Home

Thank you for your heart-warming review of Richard House. We're overjoyed to hear about the positive change in your mum and that our team has helped bring her smile back. Your feedback will mean the world to them. Our dedicated colleagues strive to provide care with kindness and dignity, and we're so pleased to hear that the team at Richard House made your mum feel so welcome and well-cared for. If there's anything else we can do for you, please don't hesitate to reach out.

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Review from R C (Wife of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience

The home has welcoming staff and there is a pleasant atmosphere. The decor is beautiful and calming and the rooms are thoughtfully furnished. Cleanliness is very good an the food nutritious and tasty. The nursing staff are fully cognisant of my husband's condition and deal with him in a firm but friendly

manner. They are kind to him and to me too.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you for your lovely review. We're so pleased to hear that you and your husband have had such a positive experience at Richard House Care Home. Creating a warm and welcoming atmosphere is something we strive for, and it's wonderful to know that our team, decor, and overall environment have contributed to your comfort. It's especially heartwarming to hear that our nursing team has been both knowledgeable and compassionate in caring for your husband. We truly value the trust you've placed in us, and your kind words will mean so much to our team. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from G L (Brother of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience

I have visited my brother three times on a Saturday morning recently at about 10.00 to 10.30 am. Each time he was not out of bed and had not been given any breakfast. After the first occasion I gave the care home a description of my findings on their website and a manager rang me to advise that she

would later respond in detail. I have received no reply to date.
There clearly seems to be a shortage of carers on duty at certain times.
The care home staff all seem very pleasant people who have been very helpful when I have visited and I am sure they all work very hard. However, perhaps they do not have the time to attend to the small details that can improve the quality of life for a resident, that has very little mobility.
The care home is very nicely furnished and is very clean. The staff should be commended for this.
As an accountant I fully understand that the care home needs to be financially viable but I hope the lack of staff is not being done to maximise profits.

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Review from C D (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience

My dear father became a resident at Richard House Care Home in May 2024 due to his lack of mobility and need of 24 hour care. He was 95 years old at this time. He had this 96th birthday on 2nd September 2024. Dad was looked after so well. The carers were kind and considerate towards him at all times.

He had little appetite, yet the home cooked him what he felt able to eat. I visited dad most days, and was always made to feel welcome. I cannot speak highly enough of the care home. It is more like a 5 star hotel than a care home. I would recommend it to anyone and everyone. If there was something that dad needed, extra the staff always went that extra mile. First class all round.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you so much for sharing such a touching review about your father's time at Richard House Care Home. We are truly honoured to have had the privilege of caring for him and supporting your family during his stay. Your kind words about our team's kindness, consideration, and dedication mean the world to us. We understand how important it is to create a warm, welcoming environment not just for our residents but also for their loved ones, and we're delighted to hear that you always felt at home when visiting your dad. It's wonderful to know that our team's efforts to cater to your father's needs, from preparing meals he could enjoy to going the extra mile whenever needed, made a difference. We strive to provide not just care, but compassionate, personalised support-and your feedback truly reflects that. Thank you again for your heartfelt recommendation.

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Review from J P (Son of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience

My Mum has been a resident of Richard House since July 2024. The transition into the home was very easy and everyone pulled together to settle Mum is quickly. In my opinion, the home is one of the best in Grantham, all the staff are amazing and try to accommodate Mum's needs as best they can. The home

manager has always made us feel very welcome and is very approachable, nothing is too much trouble.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

We're thrilled to hear that your mum's transition into our home went smoothly and that she settled in quickly with the support of our team. It's our top priority to ensure every resident feels comfortable and cared for, and it's wonderful to know that you've found our efforts to accommodate your mum's needs so positive. Your kind words about our team and management mean the world to us. We're delighted that you've found the team welcoming, approachable, and ready to help with anything needed. It's always a pleasure to work closely with families to ensure everyone feels at home here. Thank you for taking the time to share your experience, and for recognising the care we strive to provide. If there's ever anything more we can do for your mum or your family, please don't hesitate to let us know!

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Review from A M (Grandson of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience

Nan has been at Richard House since August 2022, being one of the earliest residents. She's been comfortable and happy at the home since and the staff are very supportive, caring and friendly. The current team all know Nan by name, engage with her in a positive and personal manner, reflecting her feelings

and her understanding as her Dementia allows. Staff have always made family members feel welcome and support our family as Nan's condition changes. The home manager has made a real effort to improve how management engages with residents and much better. The food on offer for residents is first class and any alternative needs and support (after hospital stays etc) are accommodated. Nan's room is kept really clean and she enjoys engaging regularly with the hairdresser and activities. Care staff go above and beyond to ensure Nan is looked after and family is informed of any concerns and issues. The only issues are those provided to the home by others that make things more frustrating for staff than is necessary.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you so much for taking the time to share your thoughtful and detailed review of Richard House. We are delighted to hear that Nan has been comfortable and happy since joining us in August 2022. Our team strives to create a warm and welcoming environment for all residents and their loved ones, and we're glad that you feel supported as Nan's needs evolve. It's especially gratifying to hear that Nan enjoys her room, activities, and visits to the hairdresser. We're also pleased that you've noticed improvements in management's engagement with residents and families - your feedback encourages us to continue refining and enhancing our approach. We'll pass along your kind words about our food offerings and care team, as this will surely mean a lot to them. We acknowledge your comment about external challenges that can impact our team and assure you that we are continually working to mitigate any frustrations so we can focus fully on our residents' wellbeing.

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Review from A C (Granddaughter of Resident) published on 26 December 2024
Submitted via Website • Report

Overall Experience

The majority of the staff are extremely hardworking, however, it is noticeable how short staffed they are. They are expected to do a hell of a lot on the ground floor with 2 or 3 of them on. I felt sorry for the staff last week as they could have done with an extra pair of hands. When nan first went

it there they had an activities coordinator and regularly did activities. However this is no longer the case so activities don't happen as frequent now or if at all. On a few occasion's upon arrival the residents are alone in the lounge room, not for only 5 minutes at a time, it can be up to 15-20 minutes. But if there is only 2 staff on they can only be in one place at one time. However, sometimes this is due to a daily staff meeting which is odd that no one would stay with residents. As nan is a falls risk this does concern me. The food is okay, sometimes nan likes it , sometimes she doesn't. I think more staff is needed in order to make things better for the staff and residents.

Reply from Daniel Rowark, CEO at Richard House Care Home

We at Richard House are disappointed to read this review and take any feedback such as this with seriousness. We are conscious that the reviewer and their loved one are present in the home and would like the opportunity to meet with you, investigate and provide a response to ensure this is resolved. We do acknowledge that during the winter period, sickness levels of team members may rise, however, would like to reassure you that the Home Manager and Care Manager directly support the team and residents during these occasions. Indeed, this was the case on any specific occasions during December. In relation to the Activities Coordinator - we have employed one individual into an activity role and have likely recruited into the other role for this too. Both are aiming to commence employment in January 2025. We would like to work with all residents, relatives and friends of Richard House to re-design the activity and event planner for the home for 2025. Once again, we value your feedback.

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Review from T F (Husband of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience

I first visited Richard House in October 2023. I was very impressed by what I was shown. It was warm, it was clean and lovely rooms/ In the year my wife was in there things have got a lot better, with new management and new staff. They were more like family than friends. Well done Richard House, Grantham.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you so much for your thoughtful review! We're delighted to hear about your positive experience with us at Richard House and that you felt the warmth and care we strive to provide. It's wonderful to know that our recent changes have made a noticeable difference for you and your wife. Creating a family-like environment is at the heart of what we do, and we're grateful for your kind words recognising our team's dedication. Thank you for trusting us - it's truly a privilege to care for your loved one.

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Review from K M (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience

My Father had severe vascular dementia and we moved him to Richard House. From the outset, he was settled and happy due to the wonderful care he received and the bright/cheerful atmosphere. As a family, we were also treated with professional kindness. Sadly, Dad only lived at Richard House for 1 month,

passing very suddenly. On this day, again the staff did everything they could to care for Dad and us. We are so happy that he enjoyed the last 4 weeks of his life at Richard House.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you so much for your kind words during what must be a very difficult time. It was a privilege to care for your father, and we're honoured to know he felt settled and at peace at Richard House. Our team is dedicated to providing compassionate care, not only for our residents but also for their families, and we're glad that you felt supported throughout. We're deeply grateful that we could make his final weeks as comforting as possible. Please know that our thoughts are with you and your family.

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Review from Diane F (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience

Mum had to move care homes in Grantham unexpectedly at short notice.
Myself and my husband were under pressure to find somewhere for Mum and looked at several care homes in Grantham.
We called without appointment at Richard House and were met with care and compassion by the manager introducing us

to staff including the activities co-ordinator who showed us around the lovely facilities, for example the in-house cinema, bedrooms, dining rooms and activity rooms.
The manager took a thorough assessment of Mum's needs offering to deal with the financial matters, liaising with her CEO and Adult Social Care insisting that we relax whilst she established a placement for Mum.
Mum was invited to look round selecting one of two lovely rooms complete with en-suite and facilities to help with her mobility needs.
Absolutely nothing has been too much trouble for the manager at Richard House, we simply cannot thank her enough for her first class service, we are sure Mum will be very happy.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you so much for sharing your experience. We understand how stressful it can be to find the right care home at short notice, and we're so glad that Richard House could offer the care and support you needed during this time. It's wonderful to hear that our manager and team provided a warm welcome and took the time to ensure your mum's needs were fully met, from the lovely facilities to handling the financial details. We're delighted that your mum felt comfortable choosing her new room, and we hope she continues to settle in happily. Your kind words mean a lot to us, and we're grateful for the trust you've placed in Richard House.

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Review from Nicholas F (Son-in-law of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience

The care home that Mum was staying in closed at very short notice.
Myself and my wife looked at several care homes in Grantham, then called unannounced at Richard House.
The manager there took time and trouble to ensure that we were thoroughly shown around the home which is warm and welcoming. The

manager recognised we were distressed about having to move Mum insisting we relax whilst she attended to the financial matters speaking to her CEO, Adult Social Care and the County Council's contracts manager.
Mum was given a choice of two lovely rooms, both en-suite with lovely decoration and furnishings complete with necessary aids to living to help Mum with her mobility needs.
Absolutely nothing has been too much trouble for the manager and the staff at Richard House, this has made a difficult time much easier for us and most importantly Mum who has settled immediately into her new home.
We simply cannot thank the manager and staff enough for what they have done for Mum.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you so much for sharing your heartfelt experience. We're truly touched by your kind words and are so glad we could make a difficult time easier for you and your family. It was our pleasure to help ensure your mum's smooth transition, and we're delighted to hear she's settled into her new home so comfortably. Our team at Richard House is dedicated to providing the best care and support, and we're grateful to have been able to assist. Your appreciation means the world to us, and we'll continue to do everything we can to make sure your mum feels safe, happy, and well-cared for.

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Review from S G (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience

I have found since the new manager has taken over at Richard House it is going downhill. The staff no longer seem happy in their work, they still take good care of the residents. My mum is on the 2nd floor and I find her bored all the time. The first floor is always doing things. Just because mum has

dementia she still has a brain that needs to keep working, she used to do magic painting and colour books but now nothing for any of them.

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Review from S W (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience

When I was struggling with caring for Dad at home, Richard House wrapped us in a big hug and helped everything be ok. Nothing was too much trouble and after attending for some day sessions to give me a break, the staff gently talked me through their thoughts on him and managed his transition to a full-time

resident with compassion. Dad has now been a resident for over a year and whilst his condition means that he is unsettled and confused, the staff (including maintenance, housekeeping and catering - not just the care staff) take the time to interact with him and keep him safe. Any concerns I have had have proven unfounded - there's so much goes on behind the scenes to keep residents healthy, well fed and entertained. I have recommended the service to others and those who have used it have also been very impressed with the staff, surroundings and care. Well done team - you gave me my life back and helped Dad make the most of his too!

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you so much for your heartfelt review. We are incredibly grateful for your kind words and are honoured to have been able to support you and your father through such a challenging time. It's wonderful to hear that our team's efforts to create a warm, compassionate environment have made a positive impact on both your lives. We're delighted that you found the day sessions beneficial and that the transition to full-time residency was managed smoothly and with care. Our team, from maintenance and housekeeping to catering and care, truly appreciate your recognition of their dedication and hard work.

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Review from Stephen W (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience

If I could have given this place 0 stars I would. My mum stayed here for 6 days, very poor care. Care record given to another resident was put against my mum, none given to my mum. Staff apologised for this mistake and said it would not happen again but the next day exactly the same. They say the right

things but don't deliver. Had to get the CEO involved and tried to ring the home 5 times but no one answered. Don't use this place if you want your relatives to be looked after.

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Review from F B (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience

My Father arrived at this care home just over a week ago, after a negative experience with his previous home. From the moment he entered the building, he was enveloped in care and friendship and it was like a light being turned back on in his life. The amount of time taken to find out the little things

about my Dad before his arrival was amazing. He loves the staff - they are friendly and caring, and the level of care and attention he is now getting is so much more comprehensive than where was before. Anita who coordinates the activities deserves a special shout-out! As a relative, I also find the staff very friendly and approachable. I feel confident that my Dad is safe with them. I can also recommend the cakes that they leave at reception!

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

It's truly heartening to hear about the positive impact that your Father's transition to his new care home has had on his well-being. The warmth and support he received from the moment he arrived highlight the genuine care and dedication of the staff at the facility. The attention to detail and the effort taken to understand your Father's preferences and needs before his arrival demonstrate a commitment to providing personalized and compassionate care. It's clear that the team at the care home prioritizes building meaningful connections with residents and creating an environment where they feel valued and supported.

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Review from Ben L (Grandson of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience

Staff are always nice and friendly.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for your kind words. We're thrilled to hear that you consistently find our staff to be nice and friendly. At Richard House, we prioritise creating a warm and welcoming environment for all residents and visitors, and it's wonderful to know that our team's friendliness has made a positive impact on your experience. We deeply appreciate your feedback, as it reaffirms our commitment to providing exceptional care and hospitality to everyone who walks through our doors.

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Review from C C (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience

Care of relative excellent. All staff approachable. Entertainment varied and inclusive.
Loss of personal items is sometimes a concern. Perhaps a lost property box would be helpful.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for taking the time to share your feedback with us. We're pleased to hear that you're satisfied with the care provided to your relative and that you find our team approachable.
We appreciate your suggestion regarding a lost property box. Maintaining the safety and security of our residents' personal belongings is of utmost importance to us. We will definitely take your suggestion into consideration and explore implementing a lost property box to address any concerns regarding lost items.
Additionally, we're glad to hear that you find our entertainment varied and inclusive. Providing engaging and diverse activities is an essential part of ensuring our residents' well-being and quality of life
Please know that we're committed to continuously improving our services, and your feedback helps us in this endeavor. If you have any further suggestions or concerns, please don't hesitate to reach out to us. We're here to listen and address any issues you may have.

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Review from P P (Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience

I have been here 7 days and have settled in quite well. I have made good friends and find everyone very friendly.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for sharing your experience with us! We're delighted to hear that you've settled in well during your first week at our care home.
Creating a welcoming and friendly environment for our residents is one of our top priorities, and we're thrilled that you've found everyone to be so friendly. Building connections and making new friends can greatly enhance your experience, and we're glad to hear that you've already formed meaningful connections with fellow residents.
Please know that our team is here to support you every step of the way as you continue to settle in and make yourself at home. If there's anything you need or if you have any questions, please don't hesitate to reach out to us.

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Review from K P (Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience

Am very happy, feel very comfortable.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

We're thrilled to hear that you're feeling happy and comfortable at our care home! Your comfort and well-being are our top priorities, and we're dedicated to ensuring that you continue to feel this way throughout your stay with us.
If there's anything specific that's contributing to your comfort and happiness, or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. Our team is here to support you in any way we can.
Thank you for sharing your positive feedback with us, and we look forward to continuing to provide you with the highest level of care and support.

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