Richard House Care Home

Gorse Road, Grantham NG31 9LH
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9.6 62 Reviews
  • Richard House Care Home, Grantham
Richard House Care Home in Grantham offers person-centred care for people with residential, respite and palliative care needs and for people living with dementia.

Located on the Gorse Road, Richard House provides ample parking and is a short drive away from local amenities. The purpose-built, 68-bed home successfully combines modern design with comfortable living, and home boasts spacious bedrooms with ensuite wet room facilities, suites, tea-room, beautiful lounge / dining areas, cinema, library and landscaped garden spaces.

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Care Provided by Richard House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Esprit (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Richard House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,130
    • Self-Funded Residential Dementia Care from £1,130
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Richard House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Tanglewood care homes, no set visiting hours, and believe guests should be welcome at any time.


  • Parking

  • Richard House has onsite parking


Richard House Care Home Reviews (62)

Total of 62, showing 21-40
9.6

Richard House Care Home has a Review Score of 9.6 (9.590) out of 10, based on 38 reviews in the last 2 years. Over all time Richard House Care Home has 62 reviews.

Overall Experience

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Date Published

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Review from T W (Relative of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run home. Caring staff. Immaculate facility.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for your kind words! We're thrilled to hear that you had a positive experience at our home. Providing exceptional care and maintaining a comfortable environment are top priorities for us. We appreciate your feedback.


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Review from N I (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum was at Richard House Care Home for respite for one week. The home is well presented and Mum had an excellent experience with the hairdressers. She has seemed happy and content at Richard House. The staff have informed us about Mum's care. The manager is always available to answer questions and
plays an active roll in delivering care. She is very attentive on the night shift towards my mum which is appreciated.
Thank you to all for looking after Mum during her stay.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you so much for taking the time to share your thoughts about your mum's respite stay at Richard House Care Home. We are delighted to hear that your mum had an excellent experience and felt happy and content during her time with us.
It warms our hearts to know that the home's presentation and the services, particularly the hairdressing, contributed to your mum's positive experience. We understand the importance of providing a comfortable and enjoyable environment.
We are proud of our dedicated staff at Richard House, and we appreciate your acknowledgement of their efforts in keeping you informed about your mum's care. It's heartening to hear that the manager played an active role and was readily available to answer any questions. We believe in open communication and transparency to ensure the best possible care for our residents.


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Review from R A (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding service from all staff and management.
The manager and her team are a credit to this care hotel.
The work and activities they do to make a stay a good and happy one are outstanding.
The manager and all on level one were fabulous and the reception staff were very helpful. My
mum will be back for more respite care. Thank you all!

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you so much for your incredibly kind words and heartfelt appreciation. We are overjoyed to hear that you experienced outstanding service from our dedicated team and management.
Our team, led by the manager, is genuinely committed to creating a positive and uplifting environment for all our residents and guests. It warms our hearts to know that their efforts have made your mum's stay a good and happy one.
We greatly appreciate your acknowledgement of the work and activities designed to enhance the overall experience. Providing enriching and engaging activities is a priority for us, and we are delighted to hear that these efforts have contributed to a positive experience.


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Review from N B (Grandson of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad and Grandma love to be enjoying themselves. Taking part in some activities and interacting with other residents.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

We're absolutely delighted to hear that Grandad and Grandma are enjoying themselves in our community! It warms our hearts to know they are actively participating in activities and relishing the opportunity to connect with fellow residents. Creating an engaging and joyful environment for our residents is our top priority, and we're thrilled to have them as cherished members of our community.


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Review from Tracy S (Friend of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so friendly and welcoming. I visit a friend, I have had some dinners with her. Staff go above and beyond to help us. Must say, Richard House is a lovely place. The overall decor is lovely. I have been on a few visits and the bins in the bedroom and bathroom have been full to the brim and
little untidy, but then on other times very clean and tidy. That's the only negative thing I can say. Well done and keep up with the good work. And must say, the activities lady is so nice and very knowledgeable.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you so much for your heartwarming review! We're thrilled to hear that you find our team friendly and welcoming. It's wonderful that you've enjoyed sharing dinners with your friend and we truly appreciate your kind words about our team going above and beyond to assist you. Your positive feedback about Richard House being a lovely place means a lot to us.
We appreciate your observation about the bins and we'll certainly take that into consideration to ensure consistent cleanliness in the future.
We're glad to hear our lifestyle lead has made a positive impression with her kindness and knowledge.
Thank you for taking the time to share your experiences with us and we look forward to continuing to provide a warm and welcoming environment for both residents and visitors alike.


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Review from J D (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken into Richard House on the 7th of November. She was treated very kindly and warmly welcomed. She is very frail and cannot stand, see very well and needs a lot of support. The staff are very cheerful with a lovely sense of humour. We hope she will be happy here.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for taking the time to share your experience with Richard House. We're delighted to hear that your mum was treated kindly and warmly welcomed into our care. Providing a supportive and cheerful environment is a priority for us, especially for residents who may have specific needs and challenges. It's heartening to know that our team, with their lovely sense of humour, have made a positive impact on your mum's initial days at Richard House.


We understand the importance of ensuring the well-being and happiness of our residents, especially those who may require extra support due to frailty and other health concerns. Our dedicated team is committed to providing the best possible care, and we sincerely hope that your mum continues to find comfort and happiness during her stay with us.


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Review from F M (Niece of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Aunty had an issue with not having a shower for a week's stay, she did ask maybe not at the correct time but no system to pick this up. I have been told that this has been addressed and is on the system for future residents on respite. I have said 'respite' is different and needs different methods to
see people getting basic needs. Fundamental hygiene issue.
The staff were extremely diligent with Aunty from a food issue. Twice picking up she can't eat. They were very good at following these through on both occasions.
She returned for a pamper day hosted by a particular member of staff and was made to feel most welcome.

Reply from Mark Newton, Regional Manager at Richard House Care Home

Thank you for your review we appreciate your kind words surrounding the pamper session and the mealtime experience for your relative. As previously discussed with the home manager steps were put in place to meet the individual needs of residents that come to Richard House for respite and these will remain in place going forward to ensure all needs are met through their tailored care plan. It was lovely to see your relative return to Richard House following the conversations had and to see the positive and fun day she had.


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Review from H G (Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a lovely environment to live in.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for your feedback, we are so pleased you find Richard House a lovely enviornment to call home.


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Review from Kelly R (Friend of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful. Richard House is very clean and tidy. Rooms are very spacious also ensuite is a plus to the rooms.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for your review and feedback, we appreciate all feedback and look forward to sharing this review with our team.


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Review from Sue L (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richard House Care Home is a beautifully decorated and modern care home. The rooms are tastefully decorated with lovely furnishings. The staff are very welcoming and you are made to feel welcome whatever time you visit. It's like being part of a big family.
The kettle is always on and you are free
to help yourself to a drink and and a biscuit.
The Activities co-ordinator is just fabulous along with her wonderful volunteer. They are amazing at keeping the residents entertained and involving them in many activities.
The hair salon is gorgeous along with the nail bar.
All rooms are ensuite with a spacious wet room.
The staff are so helpful and obliging. Nothing is too much trouble.
Food is all prepared and cooked on-site and is very well presented. There are many options to choose from and all diets are catered for.
I moved my Mum from a care home in Lincoln to relocate her to Grantham, and there is no comparison. Richard House is 5 star! Well done to all of the team.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you very much for taking the time to write us a wonderful review. We pride ourselves on exceptional care and an open door policy, where families and loved ones are welcome at any time. We are so pleased your loved one is settled, happy and well cared for in their home. We work incredibly hard to provide a varied lifestyle programme to meet the needs of all residents. We look forward to sharing your review with the team.


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Review from P K (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is always immaculate with no smell.
All staff are friendly and helpful.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for your review, your feedback is very much appreicated.


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Review from Vivien S (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father made the difficult decision to place my mother in a care home earlier in the year and we were all amazed and relieved to find Richard House close to where they were living. We can't say how fantastic the home is. The environment is very well designed, calm, clean and organised and from the
beginning the staff were friendly, not just towards my mum, but to all family when they visited her. The manager and her team are exemplary in their care and all did everything they could to help Mum in the final months of her life. They were particularly sensitive in the last week of her life when family were coming and going and made sure that she was never alone. We are extremely grateful to all staff and can only recommend Richard House strongly.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you so much for taking the time to write Richard House Care Home a review. We are very proud of our management and team, we pride ourselves on the exceptional care they provide to all residents. It is vital we have open and honest communication with family and friends, they are a huge part of our home. We appreciate your review and look forward to sharing it with the team, I know how pleased they will be to have received this feedback.


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Review from M C (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Richard House Care Home with complex needs, but from her very first day the whole team cared for not only her in an exemplary manner, but for our whole family. In her final weeks, the care provided went above and beyond what we had expected as she was shown not only professional care,
but given dignity, respect and love. I can wholeheartedly recommend Richard House and remain ever grateful to the team.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for taking the time to write such a wonderful review for Richard House Care Home. Our team pride themselves on going above and beyond not only for our residents but for their loved ones to. We really appreciate all feedback, we know how much this review will mean to the team and look forward to sharing it with them.


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Review from Jon P (Son of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From helping with the difficult decision of placing my mum in temporary care, through to the standard of rooms and excellent food, I would have no hesitation in recommending Richard House. (Their activities coordinator deserves a special shout-out).

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for a lovely review. We are so pleased you had a positive experience with us. We look forward to sharing your review with the team.


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Review from Samuel H (Friend of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are warm and welcoming. The facilities are excellent. It is impeccably clean. The managers offered an amazing level of support and answered all queries. Activities leader shared about exciting events planned.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for your review. Feedback is incredibly important to our team at Richard House. We look forward to sharing this with them.


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Review from Roy B (Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good. The food is great. The staff are good and take good care of me.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for taking the time to leave us a review. We are so pleased you are being well looked after and look forward to sharing your review with the team.


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Review from Avis B (Respite Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the whole place. It was extremely clean, the staff friendly and helpful, and the food good.
(Regarding the food, I personally would have preferred more savoury choices, not lots of very sweet sickly cupcakes).

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for your review. We appreciate all feedback and the home manager is always available and welcomes the opportunity to discuss this further. We look forward to sharing your review with the team.


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Review from Jane P (Next of Kin) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a recent visit I felt I wanted to write a review of Richard House and recommend the home to anyone considering long-term care for a relative or loved one.
Whenever I visit I find my relative happy and well cared for. The staff are all friendly and caring. My relative stated she is very happy
there.
The home has a lovely atmosphere and residents look to be engaged in activities.
I wanted to have a quick word with the manager whilst I was there. I found her to be warm and friendly and could answer all my questions about my relative.
I would like to thank her and all her staff for the great care they are providing for my relative.
Lovely home.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you very much for your lovely review, it means so much to us here at Richard House. Our team members take great pride in offering our residents a home from home experience, and we are pleased your experience with us has been so positive. We look forward to sharing this with the team.


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Review from G H (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and treatment my mum has received. The staff take great care to make everybody feel comfortable, and the home itself is absolutely stunning.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you very much for your review. We are so proud of our home and our team members. We are glad you and your loved one feel welcome and comfortable in our caring community. We look forward to sharing your review with the team.


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Review from H P (Granddaughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming staff, happy to help and get my nan involved in activities.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you so much for leaving us a review. Our team work extremely hard to ensure all of the residents are having a positive experience. We pride ourselves on offering engaging activities for all. We look forward to sharing your review with our team.


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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Richard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.590 for Richard House Care Home is calculated as follows: ( (319 Excellents x 5) + (94 Goods x 4) + (19 Satisfactorys x 3) + (5 Poors x 2) + (9 Very Poors x 1) ) ÷ 446 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richard House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

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Julie Esprit

Job Title: Home Manager

Joined: 2024

Hailing from a small Caribbean Island, unknown to most- The Commonwealth of Dominica, hail a daughter of the soil with a passion for caring. A family woman who invests her time in her work life, balanced with quality family time with her two children. Jackie as she is known to her friends, Julie to her colleagues is a friendly individual who thrives on ensuring her residents/patients, relatives, and all those who access our doors leave with an experience that they will forever remember and return in due course. The feeling of a warm and family-like structure should envelope all those in our care. Making meaningful improvements in the lives of our residents by providing the highest qualitative and quantitative care, through a workforce eager to deliver and maintain the standard set out by the company is at the forefront of what we do. Julie believes in leading from the front whilst we develop the body of knowledge which our staff share with one another. Julie believes that respect should be given at all times and that all staff will be knowledgeable about all our residents.


Julie was trained in the Caribbean but continued to build on her body of knowledge when she relocated to England to take on the role or Registered nurse at Grace Manor Nursing Home. Although new to the role in a changing environment, Julie was eager to learn and understand the new equipment used in this part of the world. The tenure was short-lived as her hospital life kept calling. After a year Julie's move to join the private sector hospital saw her move her young family to Lincolnshire where she worked her way from Registered nurse to Head of Clinical Services (Matron). Julie remained with this company for 16 years and the saying family comes first saw her make a move back into the care home in order that she may support her son. Working with a varied number of staff, residents and relatives, building meaningful relationships. Julie has trained as a recovery nurse and trained in the management of the Deteriorating patient level 3.


Julie previously assisted in training nurses and health professionals in various areas- ILS, AIMs, Venipuncture, Cannulation, and Safeguarding levels 1,11 and 111. Now is the right time to take on this challenge with Tanglewood and Richard House putting into practice what I have learnt and developing my skills whilst devoting herself to her team ensuring that our resident live their lives to the fullest through positive interaction and safe delivery of care.


Julie’s favourite quote remains “Who Jah bless no man Curse” My favourite scripture remains If God is for me who can be against me”. In Julie’s spare time, she enjoys the outside. Walking to clear her thoughts, a good book to keep her going and Julie loves singing and dancing.


Nigel

Nigel Eldred

Job Title: Senior Care Assistant

Joined: 2022

"I have been working in the care sector as a Senior Care Assistant for the last 38 years, working in the UK and abroad. I came back to the UK in 2015 and have continued my career in care. I enjoy everything about working in care homes and wouldn't want to do anything else."


Dan

Dan Templeman

Job Title: Maintenance Person

Joined: 2022

"This is my first job role in a care home. I joined Richard House in March 2022 and it's the best career move I have ever made. I love being part of the amazing Richard House team, Being able to spend time with our lovely residents makes it so much more special and I go home feeling rewarded knowing that I've made someone smile."


Holly

Holly Brown

Job Title: Laundry & Housekeeping

Joined: 2022

"I have worked in care home laundries since 2015 and joined Richard when it first opened in April 2022. I enjoy getting to know residents and meeting their families and take great pride in the home looking lovely and making sure everyone's laundry is done timely. I am very happy here at Richard House."