Review from Terence M (Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the accommodation that I have got and I hope I can stay for a very long time.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you for taking the time to write a review. We aim to provide a home-from-home experience for all our residents and are so pleased you are enjoying your stay with us. We look forward to sharing this review with our team.

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Review from E P (Granddaughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

An amazing and welcoming atmosphere. Helping my nan make friends and feel involved in all activities.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you for taking the time to write us a review. We are so pleased your loved one has settled with us and is enjoying the wonderful activities. We will pass your review on to our team.

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Review from M A (Cousin of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

I visited Richard House for the first time very recently to see my cousin. My first impression on arriving was "WOW", what a stunning building. It gives an initial impression of grandeur and refinery, very pleasing to look at and very calming in its design and layout. Once inside the standard of the

building and its contents is a very high specification and has been designed to give a very warming and welcoming feel. The staff is very cheerful and polite and takes great pleasure in welcoming you to the home. I noticed straight away that it is a very lively and active environment, with residents and their respective families openly engaging with other residents in varied activities, along with the members of staff. My cousins room is very nice and relaxing, and has been adapted to suit his personal needs and wishes, just like being at home. This home is a very lovely place and has everything you could or would need to have a very comfortable and enjoyable stay.

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you very much for taking the time to submit this review. Our team at Richard House work extremely hard to provide a positive, engaging, home-from-home environment for all of our residents. I am so pleased your cousin has settled so well at Richard House. Visitors are welcome anytime, so please come back again soon.

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Review from Michelle F (Friend of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience

The experience from start to present has been top-class! We have been listened to from day one and feel very comfortable coming to visit here with our family. It feels like home - come in, make a brew just like we would at home. I have a handful of favourites here that we feel like they really understand

our view, as family. But more importantly, our loved one is cared for, not just as the resident but as a friend.

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Review from D S (Friend of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience

Home is lovely, staff are very friendly and polite. You can tell that staff truly care and nothing is too much for them. As soon as I arrived, staff offered me a selection of drinks, as I sat spending time with my friend. The home truly has everything you could wish for - a cinema, bar, games room.

I cannot recommend this place enough.

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for your lovely review of Richard House. It is a wonderful care home and we are delighted you enjoy spending time at the home with your friend. I will pass your thoughts on to the team who will be happy to read your kind comments.

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Review from Annabel P (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

Since day 1, the care home has been incredibly supportive, friendly and helpful to my mum's needs. She was recently in another care home and there is not comparison. The staff (all staff) go above and beyond to give my mum confidence and a purpose to fulfil her many hopeful years to come. I would defiantly

recommend this care home to all needs, whether respite or recovery needs.

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for your thoughtful review of Richard House. We are delighted your lovely mum has settled in so well at the home and that her overall well-being has improved. I will pass your comments on to the team who will be so pleased to read that you are happy with the care they provide.

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Review from A F (Friend of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience

Must say that this place really does tick all the boxes. The staff are all amazing - too many to mention. Great place to come relax and enjoy all the atmosphere that feels real. Thanks guys.

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for your wonderful review of Richard House. It is a wonderful care home with an amazing team - we are delighted to read that you enjoy your visits to the home to see your lovely friend. You are welcome anytime!

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Review from Nikki C (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience

The home is really good for Mum. The home is very welcoming for family pets into the home for pet therapy. The staff are very caring for Mum to make sure that she has everything that she needs. I know that I don't need to worry about the care that she is getting as it is of a very high standard.

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for your review of Richard House, it is a beautiful care home with a kind and caring team. We are delighted you are so happy with the care provided for your lovely mum and that you have peace of mind. We appreciate you taking the time to share your thoughts - thank you.

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Review from B W (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience

Care and attention is first class.

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for your review of Richard House. We are delighted you are so happy at the home and thank you for being part of our wonderful community.

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Review from PollyB (Sister-in-law of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

Beautiful place with lovely staff. We are very impressed.

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for your lovely review of Richard House. It is a beautiful care home with a kind and caring team - we appreciate you taking the time to share your thoughts.

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Review from Jason B (Friend of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience

Very impressed with the welcome from staff when assessing the requirements and showing us around. Have found the whole team extremely helpful and caring, both to us and our friend.

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for your thoughtful review of Richard House. It is a wonderful care home and we are delighted you found our team so helpful and caring. Please visit anytime - you will always be welcome.

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Review from Lisa D (Friend of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience

First visit, very welcoming atmosphere, homely.
Good to see my friend mixing and socialising with the other residents and staff.
Impressed how quickly she has settled and adjusted.

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for your lovely review. Richard House is a wonderful care home with a warm, happy community, we are delighted your friend has settled in so well.

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Review from M S (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

Very happy with Mum's care. Well looked after. Lovely home from home. Staff are friendly, very caring and professional. Excellent facilities for residents and visitors. Beautifully furnished and very clean. All COVID protocol enforced.

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for taking the time to share your thoughts about Richard House. It is a wonderful care home and we are delighted you are so happy with the care and facilities for your mum. I will pass your thoughtful comments on to the team.
Kind Regards

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Review from Lesley S (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

Staff are very sociable, my mum has enjoyed her stay and enjoyed mixing with either client. We would recommend the home to other people and definitely come again.

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for your lovely review of Richard House and for your kind recommendation. Richard House is an outstanding care home and we are thrilled you have been so happy with the care and facilities. I will pass your comments on to the team, who will be delighted.

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Review from Bev M (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

Mum came to Richard House for respite, having been reluctant to go into a care home - now she absolutely loves being here and if we go out, always wants to make sure she is returning there. We have found that the care is excellent. The staff and management are very caring and welcoming and it seems

like one happy family. We as a family are happy in the knowledge that Mum is safe and happy. What more could we ask for?

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for your wonderful review of Richard House, we appreciate you taking the time to share your thoughts. I will pass your comments on to the team at the home, who will be very happy to read your thoughtful words. Thank you.

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Review from Paul W (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience

How fantastic the team at Richard House have been. From the day she arrived to the day she left, each and every one of you have been absolute stars! It's hard for me to find words to express what I have seen and how I feel, but here are a few. Kind, considerate, supportive, acting like you are mum's

friends not paid staff, loving, caring, compassionate, professional and the list could go on and on and on.

I can honestly say that the one thing I have not had to worry about, is mum whilst she has been with you. Many of you have touched my heart with the things you have done and some of the calls with mum and you lot in the background have been hysterical.

Please understand that if I or the family lived closer, I would not move her from Richards House in a million years. So, with all my heart "thank you" and I can say that if mum comes up that way to visit family, the first place I will be booking is Richards House

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for your wonderful review of Richard House. We are delighted your mum was so happy during her stay at the home, and you were so satisfied with the care and community at the home. We will pass your thoughtful comments on to the team and wish you and your mum the very best.

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Review from R H (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience

We moved my mother into Richard House in August 2022 to be cared for as her needs became beyond our capabilities at home. I cannot praise the management and staff enough for the prompt admission and subsequent high level of care administered as my mother's health failed over the ensuing weeks. Towards

the end of mum's life, it was comforting for us and her to know that a member of staff was with her night and day when we were unable to be with her.

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home

Thank you for your thoughtful review of Richard House, we appreciate you taking the time to share your experience of the home. We are pleased you found comfort in the care provided for your lovely mother, our aim is always to provide person-centred care for our residents and support the whole family. Our community is very important to us. Once again, thank you.

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Review from P J (Son of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience

My mum was only in Richard House Care Home for just over a fortnight but I was very pleased with the help and care provided. All of the staff and management were helpful and obliging and made my mum feel very welcome. The home is beautifully furnished but, more importantly, all of the staff seemed really

nice and treated the residents with dignity and respect. I was pleased that my mum was in such a caring environment where she made friends with other residents and quickly established positive relationships with the staff.

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Review from Chris B (Son of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience

Following a period of ill health, and a nasty fall, my family and her Community Care Nurse felt that a period of respite care would enable my mother to recover more quickly. She is approaching her 99th birthday and is very independent and so took some persuading that this was the right thing to do.

We were delighted that Richard House was able to offer her a place. The home opened at the beginning of April and has been built to a very high standard. The management and staff have been outstanding both in terms of the quality of her care and the welcome they gave to mum and the family. She was able to return home after a week of being very well looked after and much stronger than when she arrived. We would have no hesitation in recommending Richard House to anyone looking for exceptional care.

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Review from C H (Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience

The Care Manager and her team are first class and they have the well being of their residents at the forefront of everything that they do. Mum is fiercely independent and moved into Richard House four weeks ago suffering from dementia and in search of somewhere that she could live and hopefully learn

to call home. The Tanglewood staff have taken the time and learned all about mum and developed a well thought out care plan that is specifically tailored to both her personality and her condition. The family are so impressed with both the standard of the home, which is first class in terms of its layout and interior design and the professionalism of the care team. We have spent significant time looking around the area at all the care offerings that are available. We do feel that we have found a care home where mum will now be able to call ‘home’ and where she can enjoy the next chapter of her life. If you are looking for premium care for your loved one please have a look around.

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