Richmond Villages Aston-on-Trent

Richmond Drive, Aston-on-Trent, Derby DE72 2EA
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9.7 57 Reviews
  • Richmond Villages Aston-on-Trent, Derby
Richmond Aston-on-Trent care home is nestled in the heart of the retirement village, with a range of state-of-the-art facilities not usually found in a care home.

Facilities and services include a Wellness Spa with a heated accessible swimming pool, hydrotherapy pool, sauna, steam room, spa treatment rooms, hair and nail salon as well as a restaurant, café-bar, library, activities room, various lounges and terrace areas. The village is surrounded by spacious landscaped gardens which are wheelchair accessible and a sensory garden, specially designed for those living with dementia.

The 61-bed care home provides nursing and residential dementia care in a beautifully present environment. All rooms are tastefully decorated by a team of specialist interior designers and feature an electric profiling bed, en-suite shower room, a range of furniture, TV & telephone points and Wi-Fi access. Many enjoy views of the surrounding gardens and games lawn.

Residents are supported to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team. The care team are supported by the Richmond Aston-on-Trent hospitality team, who provide nutritious meals, while the activities team provide a range of social and recreational activities carefully designed to meet everyone's needs.

Respite breaks are available for two weeks or more. If you are a carer looking for a rest yourself but don’t want to be too far away from your loved one. It is possible to book these stays in advance. Convalescence care is available. They also offer independent living apartments and assisted living apartments.

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Care Provided by Richmond Villages Aston-on-Trent

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerstin Taylor (Village Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017

Funding & Fees Guide for Richmond Villages Aston-on-Trent

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,395
    • Self-Funded Residential Dementia Care from £1,485
    • Self-Funded Nursing Care from £1,395
    • Self-Funded Nursing Dementia Care from £1,665
    • RESPITE Self-Funded Residential Care from £1,645
    • RESPITE Self-Funded Residential Dementia Care from £1,735
    • RESPITE Self-Funded Nursing Care from £1,645
    • RESPITE Self-Funded Nursing Dementia Care from £1,915
  • (these prices are only a guideline, please contact Richmond Villages Aston-on-Trent to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.


  • Parking

  • Parking for both residents and visitors.


Richmond Villages Aston-on-Trent Reviews (57)

Total of 57, showing 21-40
9.7

Richmond Villages Aston-on-Trent has a Review Score of 9.7 (9.749) out of 10, based on 15 reviews in the last 2 years. Over all time Richmond Villages Aston-on-Trent has 57 reviews.

Overall Experience

  • 47
  • 7
  • 1
  • 2
  • 0

Date Published

57
7
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Review from Jean N (Sister of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is in the dementia unit, which is extremely well run, with exceptionally caring staff. It is clean, bright and welcoming. As I do not live nearby I am unable to visit regularly, but know that she is in a very good place, where she is happy, loved and well looked after. I have also found
all the other staff at Richmond Villages Aston-on-Trent approachable, friendly and helpful.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Jean, thank you for your very kind review and we are very grateful to your family for entrusting your sister to our care. She is a much-loved resident of our dementia household and we are privileged to look after her.


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Review from S S (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are caring, patient and kind, as are all the other staff. The home is clean, warm and welcoming. My mum is very happy here, joining in with all activities and making friends with other residents. The food and facilities are first-class. This gives me peace of mind that she is being well looked
after.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you very much for your kind feedback. We are pleased that we are able to provide you with the reassurance that your mother is well cared for and always look forward to catching up with you too about her day. We look forward to seeing you again soon!


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Review from N C (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience in the care home has been excellent. We enjoyed all the facilities and activities. The carers always were very attentive and friendly. The rooms were well appointed and they were kept very clean and tidy. We enjoyed the food and we will highly recommend the quality of the care home.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your lovely review and commendations of our services, team and facilities. It was a pleasure caring for you and your husband in the care home and we are so pleased that you both have been able to return to living independently!


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Review from C O (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Richmond Villages in 2018 as a resident and latterly, receiving nursing care. Mum was extremely happy, always felt cared for and enjoyed mixing in with activities on offer. The home's attention to detail and safety throughout Covid has been exemplary. The care provided to Mum in the
last weeks of her life was exceptional, she was treated with compassion, dignity and kindness. Alongside this, as relatives, we were allowed the flexibility to visit and stay over as we needed to.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your kind review. Your mum was treasured by us all and is sadly missed, however, we have happy memories to retreat back to when we think of her. All the best. Kerstin.


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Review from Kathleen W (Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The situation varies due to covid, but good with all staff doing their best.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your feedback on our services and your kind comments about the staff doing their best in these difficult times. We all look forward to a better time when hopefully some of the restrictions can be lifted in the home. I am looking forward to our next chat to discuss how else we can make your home even more enjoyable.


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Review from E W (Friend of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care and attention taken with the 'covid' has been exceptional. When I visited on the date I was very impressed.
Over the last year, I have been coming about twice a week, love it. You are all doing a great job.

Reply from Alex Boyd, Village Adviser at Richmond Villages Aston-on-Trent

Thank you so much for the lovely review, we are so pleased to hear you are happy with our care services and enjoy your visits to Richmond Aston.


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Review from J R (Daughter of Resident) published on 8 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the excellent care you provide for mum. I know she is safe and well looked after.

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Review from E W (Wife of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent 2 weeks of respite care. He has multiple problems because of Parkinson's and prostate cancer. The care he received from all of the staff was excellent and he was quite happy to be there.

Reply from Alex Boyd, Village Adviser at Richmond Villages Aston-on-Trent

Thank you so much for your lovely review, we are so pleased you were happy with his stay with us and we look forward to welcoming him again soon for a future respite stay with us. He would be very welcome to come back!


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Review from Lesley F (Daughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent welcome and introduction to the options available which seem flexible and adapt to need. Unfortunately, dad's admission became more of a crisis. The staff coped well with initial unsettled behaviours and made dad feel welcome. Very attentive and encouraging him to join in, which he is surprisingly
enjoying. Looking good that he will see this as a long term solution. The flexible catering service is definitely a plus and should be continued.

Reply from Alex Boyd, Village Adviser at Richmond Villages Aston-on-Trent

We are so pleased Dad has settled in so well and is enjoying life at Richmond Village Aston on Trent, thank you for taking the time to review our care home.


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Review from K P (Nephew of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Aston-on-Trent is a lovely, warm, welcoming and caring community. My uncle was treated wonderfully by all staff for the two years he was in residence. They provided him with the utmost care and attention; in the best possible way with dignity and respect.
The facilities are excellent, cleanliness
was a priority, the food and beverage quality and choice is that of a top-class restaurant. Continuos choice of snacks and drinks throughout every day; was much appreciated by my uncle. He could not have received better care and support.

Reply from Alex Boyd, Village Adviser at Richmond Villages Aston-on-Trent

Thank you so much for your lovely review; it was our absolute pleasure to have your Uncle in our care home; he was a wonderful character who we all really miss.


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Review from F S (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my admission to Richmond, I was incapable of assessing my condition etc around me and was reliant on my family to assist with financial matters. On starting to get interested in these matters the cost seems to be expensive but I have not made a fair financial comparison with others as yet but I am
very happy here thanks.

Reply from Alex Boyd, Village Adviser at Richmond Villages Aston-on-Trent

Thank you for taking the time to review our care home; we all enjoy having you as one of our residents, and we look forward to caring for you now and in the future!


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Review from Nick W (Friend of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It is encouraging to see the changes being effected by the new care manager.
In the past 12 months, matters have slipped because of the rapid turn over of senior staff.
I am very hopeful that the new regimen will bring continuity to the care provided and provide the highest level of care that the
residents pay for and deserve.
I know the CQC is keeping a weather eye on them and feel confident, from what I have seen recently, that the Unit is well on the road to being the 5* facility we want.

Reply from Alex Boyd, Village Adviser at Richmond Villages Aston-on-Trent

Thank you so much for your review, we really appreciate you taking the time to provide feedback to our care home.


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Review from Martyn A (Son of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A nice environment and atmosphere. Staff were attentive and patient towards residents. This is the second time my mother has been in for respite care and will be our first choice for future visits.

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Review from G E (Respite Resident) assisted by family/friend published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our stay at Richmond Village was excellent. The care, personal attention, food, environment were all conducive to an enjoyable stay.

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Review from M L F (Daughter of Resident) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been in the care home on Dovedale since April 2019. The facilities are excellent and there are usually activities going on. The care is generally good although we have experienced some concerns regarding illness, medication and the need to be seen by the doctor. The management of Richmond
Village overall is very good and professional.

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Review from Angus S (Son of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last nine weeks of her life at Richmond Village and we couldn't have chosen a more caring surrounding for her.
All the staff showed the appropriate balance of patience, compassion, understanding and humour, which I know our mother appreciated, right through from the caring and nursing
side to the restaurant and catering staff.
The whole environment had a friendly feel to it and although the circumstances why my mother had to spend her remaining days there were sad I know she felt she was in the best place.

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Review from Gary S (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffered a fall in September last year. In hospital she had various, serious complications - to such an extent we feared for her. On recommendation, we placed her at the care home. She enjoyed it so much, and made such progress, that we looked to purchase, firstly a suite and then, as she continued
to improve, an independent apartment. She has now improved in a large part thanks to the marvellous care, support and humanity of all the staff to such an extent that she can live in her own home!

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your lovely comments. We are all very glad to hear that your mother is doing so well that she can remain at home.


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Review from H H (Wife of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had had a very traumatic experience in hospital and the care home manager acted very swiftly and efficiently to bring him to the home for respite and rehabilitation. The care staff, nursing staff and catering staff have been, without exception, wonderfully caring, kind, patient and professional.
They
have made him comfortable and are encouraging him to get better so he can come home.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your wonderful review.


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Review from Stuart (Son of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very nice, well decorated and furnished. The staff are helpful and the atmosphere is very good.
My mother had two issues, she repeatedly asked for toilet rolls and eventually got some and the soap dispenser in the bathroom was broken when we arrived and wasn’t fixed when she left two weeks
later. She had to ask for a small pump soap bottle.
But very nice and facilities were great and food and drink were great quality and variety.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your review. I have taken your comments on board and discussed the issues raised with all the relevant departments.


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Review from M K (Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Richmond Aston-on-Trent was to convalesce after a spinal operation. I would certainly recommend the home. I was well cared for, particularly by the nurses and care assistants. All of the staff were extremely helpful, very cheerful. My only criticism is that the GP prescribed me a cream for
a skin condition on Wed Jan 9th and it still had not arrived by the time I left on Jan 20th but this was not the fault of Richmond Village as the nurses enquired on a daily basis.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your review. I have taken your comments on board and have discussed the issues raised with the relevant teams.


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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Richmond Villages Aston-on-Trent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Richmond Villages Aston-on-Trent is calculated as follows: ( (142 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 175 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Aston-on-Trent is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (7)

Kerstin

Kerstin Taylor

Job Title: Village Manager

Joined: 2019

Here at Aston on Trent, we are keen to build trusting and respectful relationships with our residents through delivering friendly, responsible and well-led services by an exceptional team of people.


I look forward to welcoming you to our village where our fantastic hospitality and care services are provided in a stunning environment, creating a vibrant community in which residents live longer, healthier and happier lives.


Prathap

Prathap Junjuri

Job Title: Head of care

Head of Care for Aston-on-Trent Richmond villages.


Gemma

Gemma Worton

Job Title: Domiciliary Care Manager

Joined: 2017

I have worked at Richmond for nearly 7 years, I joined Richmond as a domiciliary care assistant and then moved to a senior domiciliary care assistant before taking on the domiciliary care manager role nearly 3 years ago. Before joining Richmond I worked as a domiciliary carer in the local community for 7 years.
I enjoy working at Richmond as you get to build strong relationships with the people you look after and you get to them before needing care as you see them around the village. This really helps as you ae able to notice when people start to decline and are able to support them to make a person centred care plan around their needs and wishes.
I manage a team of carers that provide care to people that live in independent and assisted living apartments. The care calls are booked in advance at their time preference and for how long they wish the care call to be. We can support people with personal care, dressing, medication administrating, cleaning, support to activities and to the restaurant. We are also able to offer companionship calls, shopping calls and assistance to doctors and hospital appointments etc
Before I worked in adult care I worked in child care where I started as a nursery nurse and worked my way up to be a manager of a 120 placed nursery.
I have always enjoyed caring for people and helping them get the best out of their lives.


Jack

Jack Bates

Job Title: Senior Village Advisor

Joined: 2019

I have been working for Richmond Villages for 5 years. I take great satisfaction in ensuring that our customer's needs are met and they get the right care and support required.


Before working at Richmond Villages, I gained extensive sales and customer service experience in management and director-level roles in real estate.


I look forward to being able to help our customers take the next step in their move into our retirement village.


Deborah

Deborah Unwin

Job Title: Village Advisor

I have worked for Richmond Villages for nearly 2 years with previous experience being within both management and valuing roles in both corporate and independent residential estate agency companies across the east midlands. There is a great sense of achievement when a new family move into our village, as it becomes very apparent that they will be able to start their later life in an environment that is aimed at enjoyment and a healthier lifestyle. To be a part of that is priceless.


Victoria

Victoria Meakin

Job Title: Head of Hospitality

With over 27 years of experience as a chef, I have had the privilege of working in diverse catering environments, ranging from café-style dining to à la carte cuisine. My journey in the culinary world began in the hotel and restaurant sector, where I honed my skills for many years. A decade ago, I ventured into the care sector and discovered a new passion. I started as a part-time chef in a care home, where I developed a keen interest in the science of nutrition and the importance of providing high-quality meals tailored to individual dietary needs. Collaborating closely with speech and language therapists, as well as dietitians from the NHS, I became well-versed in this critical aspect of care. Over the years, I worked my way up to the position of Development Chef for a major care company. I am now excited to embark on this new journey with Richmond Villages.


Naomi

Naomi Benham

Job Title: Head of Activities

Joined: 2021

Prior to joining Richmond Village in September 2021, I worked as a Project Manager in the automotive industry. I initially joined Richmond Villages as an Activities Co-Ordinator, before moving into the Head of Activities role in March 2023. I love supporting the Activities Team in planning and delivering a wide and varied programme of activities and events for all our residents at Richmond Villages. I am lucky to live in Aston-on-Trent and have close links and good relationships within the wider community through my work with local schools, businesses, groups and charities, which greatly benefit our residents.