Richmond Villages Aston-on-Trent

Richmond Drive, Aston-on-Trent, Derby DE72 2EA
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9.7 57 Reviews
  • Richmond Villages Aston-on-Trent, Derby
Richmond Aston-on-Trent care home is nestled in the heart of the retirement village, with a range of state-of-the-art facilities not usually found in a care home.

Facilities and services include a Wellness Spa with a heated accessible swimming pool, hydrotherapy pool, sauna, steam room, spa treatment rooms, hair and nail salon as well as a restaurant, café-bar, library, activities room, various lounges and terrace areas. The village is surrounded by spacious landscaped gardens which are wheelchair accessible and a sensory garden, specially designed for those living with dementia.

The 61-bed care home provides nursing and residential dementia care in a beautifully present environment. All rooms are tastefully decorated by a team of specialist interior designers and feature an electric profiling bed, en-suite shower room, a range of furniture, TV & telephone points and Wi-Fi access. Many enjoy views of the surrounding gardens and games lawn.

Residents are supported to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team. The care team are supported by the Richmond Aston-on-Trent hospitality team, who provide nutritious meals, while the activities team provide a range of social and recreational activities carefully designed to meet everyone's needs.

Respite breaks are available for two weeks or more. If you are a carer looking for a rest yourself but don’t want to be too far away from your loved one. It is possible to book these stays in advance. Convalescence care is available. They also offer independent living apartments and assisted living apartments.

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Care Provided by Richmond Villages Aston-on-Trent

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerstin Taylor (Village Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017

Funding & Fees Guide for Richmond Villages Aston-on-Trent

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,395
    • Self-Funded Residential Dementia Care from £1,485
    • Self-Funded Nursing Care from £1,395
    • Self-Funded Nursing Dementia Care from £1,665
    • RESPITE Self-Funded Residential Care from £1,645
    • RESPITE Self-Funded Residential Dementia Care from £1,735
    • RESPITE Self-Funded Nursing Care from £1,645
    • RESPITE Self-Funded Nursing Dementia Care from £1,915
  • (these prices are only a guideline, please contact Richmond Villages Aston-on-Trent to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.


  • Parking

  • Parking for both residents and visitors.


Richmond Villages Aston-on-Trent Reviews (57)

Total of 57, showing 41-57
9.7

Richmond Villages Aston-on-Trent has a Review Score of 9.7 (9.749) out of 10, based on 15 reviews in the last 2 years. Over all time Richmond Villages Aston-on-Trent has 57 reviews.

Overall Experience

  • 47
  • 7
  • 1
  • 2
  • 0

Date Published

57
7
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15
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Review from A J (Widow Widower) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came into the Dovedale Care Home to convalesce, following two weeks in hospital with pneumonia. Whilst he recovered from the infection, his Parkinson's Disease, which he had had for many years, had deteriorated significantly and he was never well enough to go home again. He died seven weeks
after leaving hospital. The care he had was wonderful. All the carers and nurses were good, kind and patient and the vast majority of them went far further than I could possibly have expected. They could not have cared for him better if he had been their own family.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your kind words and it was a pleasure for us all at Richmond Aston to be trusted with caring for your husband.


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Review from J H (Daughter of Resident) published on 21 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This feedback is for the Milldale dementia unit. We have experienced serious problems since Dad came in February - high staff turnover, changes in management, lots of agency staff, lack of stimulation and suitable activities, poor record keeping. My father isn't an easy person to deal with but they
don't seem able to cope with the wide array of complex needs that the patients have and there's only a handful so far.
I'm sure the retirement village is lovely, but Milldale is struggling. The staff are generally kind but several of them have told me of their dissatisfaction of how it's run, before eventually leaving themselves. My father is currently on the waiting list for another (much better) care home which indicates how seriously we feel about this. I am regularly meeting with management so know they admit to these shortcomings themselves.
If you're thinking of coming to Milldale, check the CQC report for the care home, not the retirement village.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

I am sorry that your experience of our care home has not been a positive one so far. I would really appreciate it if you could meet with our Care Home Manager and our Dementia Lead Nurse to se how we can best care for your father whilst he remains in our care.


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Review from Christine F (Daughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home with very friendly staff. Everyone was welcoming, helpful and attentive. The occasion was for respite care amounting to two weeks after leaving hospital. The staff were able to arrange for the stay quickly and efficiently, which was a great help to the family.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your lovely comments. We are very pleased that we were able to make the respite stay a great experience for all.


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Review from J G (Respite Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming here straight from "hospital" gave me a very relaxed feeling. I am in my second week as a resident and go home on Friday.
The restful living and being looked after and helped whenever I needed someone was so very comforting.
I am sure I have gained some of the energy back I desperately needed
and will go home feeling so much better.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your review. It is very important to us at Richmond Aston on Trent that our residents experience a high standard of care at all times.


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Review from C W (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After several months of being poorly we were looking for somewhere special for our very precious mum to have two weeks respite. We visited Richmond Aston-on-Trent and it was clear that this was the place. Everything was what we wanted for her. From the warm welcome, the decor, the cleanliness and whilst
she was there the level of care she received was excellent. As a family, we would certainly highly recommend Richmond Villages.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your lovely words. We always endeavor to make any stay a pleasant one.


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Review from Anna C (Daughter of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful, I felt welcome as soon as dad arrived. The food was good quality and consistent and they were welcoming to family and friends and always inclusive in activities. The room was always clean and tidy and so were the communal areas, generally calm and peaceful. Gym,
hairdresser and beautician were convenient and very helpful as on site.


Feedback would be that doors could be difficult to manage for a disabled person, the bathroom door in my dad's room could stick and be very difficult for even an able-bodied person to open.


Sometimes it could be difficult to find staff.


Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your kind comments. It was a pleasure to look after your Father during his short stay. I will ensure that the issue raised regarding the doors is addressed by our maintenance team. Thank you for bringing this to our attention.


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Review from D B (Son of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, at 89, had been an active resident enjoying life at his apartment at Aston, but a saga of post-op infection, pneumonia and deep vein thrombosis resulted in prolonged and debilitating stays in hospital. When it became apparent that discharge to a nursing home was the best course our first
thought was the one here because of dad's familiarity with the surroundings and staff. The Village managers speedily assessed him and prepared a case for the local Continuing Healthcare Committee and were very pleased when he was transferred over. Although he was very unwell on arrival, we believe that the atmosphere created by all the staff and the ease of visiting by family and friends (which includes members of staff) contributed greatly to his well-being. From bleak beginnings, we have seen steady progress. His appetite and energy levels are much improved and we have been able to watch him move from confinement to bed, to tours of the grounds by wheelchair, to starting to walk again: All of this seemed a very unlikely dream when he left hospital.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your wonderful review. It has been a pleasure to see your father progress so well and witness how tender loving care and familiar surroundings can really make a difference. Some resilience from your father has played a part too.


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Review from Janet L (Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living here now for a year and I am settling in well due to excellent care and attention and friendships made.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your comments. It is great to hear that you are enjoying living at Richmond Aston and that the care you receive is excellent.


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Review from Peter H (Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I have to spend the rest of my life in a retirement complex then I can't think there will be anywhere better.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your kind comments.


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Review from Sarah S (Daughter of Resident) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really very happy with the high level of care and compassion my Mother is receiving. The facilities and environment created at Richmond, along with a strong management, nursing and care team deliver consistent and reassuring care to both my Mother and her family. The huge change to my Mothers life following
her stroke has been managed with dignity and compassion throughout and she is settling well into her new life at Richmond.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your review. Your kind words are very much appreciated. It is our aim to ensure that the residents within our village receive the highest standard of care.


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Review from Chris (Son of Resident) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and my Mother have been delighted with her move into Richmond Village. Her ensuite room is of a very high standard. All three dining facilities we have used have been excellent both in terms of the staff, the food and the rooms.


My mum moved from an outstanding retirement village in the

North, and Richmond matches it in every aspect and surpasses it in some. We would have no hesitation in highly recommend Richmond Village to anyone seeking such an establishment.

Reply from Joanne Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your comment. We know that it is always difficult when moving in to a care home and especially from another facility that you have received such high standing care from. Thank you for your kind words and I am glad that we are meeting your expectations.


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Review from Annette O (Daughter of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was very happy during her 6 weeks of respite care. Staff were friendly and helpful. The rooms were always clean and very homely, with plenty of magazines/books.
There were sometimes that my mother felt that they were short staffed due to the wait, but that was only sometimes. The food was
ok. The only comment my mother made was regarding the activities and whether the times could have been different. The morning times could be later, the elderly need a rest after the exertion of getting up, washed, and dressed. And the afternoon times could be later so that those who need a snooze after lunch don’t miss out. My mother would definitely return in her words “to end her days” there, lovely surroundings, peaceful, somewhere visitors would enjoy coming to visit, and the fact that you could be in your room if you wanted, but you could also have company too.

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Review from Jane P (Daughter of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Richmond Aston-on-Trent for a short respite break. At short notice, the staff helped us arrange this and their care and compassion continued throughout my mum's short stay.

Reply from Jo Wilson, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your lovely review. We really do try to make everyone's stay at Richmond Aston on Trent one that will make them want to return. Thank you once again. Village Manager


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Review from M B (Son of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are excellent and the environment is very welcoming. It has the feeling of a luxury hotel.
The staff have been extremely helpful through the process of moving my mum from hospital. It is obvious that they have a genuine interest in the welfare of the residents.
My mother is receiving
dementia nursing care and the staff clearly have passion and expertise in this area.

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Review from Isabel M (Daughter of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a week’s respite in the care home following several hospital admissions. There was a good balance between giving him the care that he needed and encouraging him to regain his independence. He has now returned to his own home and is doing well.

Reply from Jo Wilson, Village Adviser at Richmond Villages Aston-on-Trent

Thank you for your review, Isabel, we are so pleased that your father is now doing well in his own home. (C F, Senior Village Adviser)


Thank you for your lovely comments. It is our aim to ensure that every resident we care for gets the care and attention that they deserve and need. I am glad to hear that Dad is doing well now he his back home.


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Review from Judith D (Daughter of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely comfortable and attractive surroundings. Rooms are beautifully furnished and warm. My father has everything he needs. The nursing care has been superb. Every member of staff is extremely pleasant. My father has been treated with respect and dignity. I have been kept fully informed and consulted
about his care. I am absolutely certain that he could not be better cared for anywhere.

Reply from Jo Wilson, Village Adviser at Richmond Villages Aston-on-Trent

Thank you so much for your kind review - your comments are very much appreciated.


Thank you for your kind words. It is very pleasing to hear that both your father and yourself are having such a good experience in our care home. We aim to provide the best care in high standard surroundings. Once again, many thanks.


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Review from M W (Son of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Dovedale, within Richmond Care Village at the beginning of December last year. We were concerned as to how she would respond in this very different environment to the one she had become accustomed to. Over the five weeks she has been with you we have been very pleased
with the way she has adapted to her new home with the help of your kind and caring staff. The facilities you provide are excellent.

Reply from Jo Wilson, Village Manager at Richmond Villages Aston-on-Trent

Many thanks for your lovely feedback it was most appreciated. My team are so pleased that your mother has settled in so well. M B (Head of Care).


Thank you for such lovely feedback. Your words are very kind. It is always nice to hear when our residents have settled in well as we are aware that this is a massive change in their lives. Jo Wilson. (Village Manager)


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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Richmond Villages Aston-on-Trent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Richmond Villages Aston-on-Trent is calculated as follows: ( (142 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 175 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Aston-on-Trent is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (7)

Kerstin

Kerstin Taylor

Job Title: Village Manager

Joined: 2019

Here at Aston on Trent, we are keen to build trusting and respectful relationships with our residents through delivering friendly, responsible and well-led services by an exceptional team of people.


I look forward to welcoming you to our village where our fantastic hospitality and care services are provided in a stunning environment, creating a vibrant community in which residents live longer, healthier and happier lives.


Prathap

Prathap Junjuri

Job Title: Head of care

Head of Care for Aston-on-Trent Richmond villages.


Gemma

Gemma Worton

Job Title: Domiciliary Care Manager

Joined: 2017

I have worked at Richmond for nearly 7 years, I joined Richmond as a domiciliary care assistant and then moved to a senior domiciliary care assistant before taking on the domiciliary care manager role nearly 3 years ago. Before joining Richmond I worked as a domiciliary carer in the local community for 7 years.
I enjoy working at Richmond as you get to build strong relationships with the people you look after and you get to them before needing care as you see them around the village. This really helps as you ae able to notice when people start to decline and are able to support them to make a person centred care plan around their needs and wishes.
I manage a team of carers that provide care to people that live in independent and assisted living apartments. The care calls are booked in advance at their time preference and for how long they wish the care call to be. We can support people with personal care, dressing, medication administrating, cleaning, support to activities and to the restaurant. We are also able to offer companionship calls, shopping calls and assistance to doctors and hospital appointments etc
Before I worked in adult care I worked in child care where I started as a nursery nurse and worked my way up to be a manager of a 120 placed nursery.
I have always enjoyed caring for people and helping them get the best out of their lives.


Jack

Jack Bates

Job Title: Senior Village Advisor

Joined: 2019

I have been working for Richmond Villages for 5 years. I take great satisfaction in ensuring that our customer's needs are met and they get the right care and support required.


Before working at Richmond Villages, I gained extensive sales and customer service experience in management and director-level roles in real estate.


I look forward to being able to help our customers take the next step in their move into our retirement village.


Deborah

Deborah Unwin

Job Title: Village Advisor

I have worked for Richmond Villages for nearly 2 years with previous experience being within both management and valuing roles in both corporate and independent residential estate agency companies across the east midlands. There is a great sense of achievement when a new family move into our village, as it becomes very apparent that they will be able to start their later life in an environment that is aimed at enjoyment and a healthier lifestyle. To be a part of that is priceless.


Victoria

Victoria Meakin

Job Title: Head of Hospitality

With over 27 years of experience as a chef, I have had the privilege of working in diverse catering environments, ranging from café-style dining to à la carte cuisine. My journey in the culinary world began in the hotel and restaurant sector, where I honed my skills for many years. A decade ago, I ventured into the care sector and discovered a new passion. I started as a part-time chef in a care home, where I developed a keen interest in the science of nutrition and the importance of providing high-quality meals tailored to individual dietary needs. Collaborating closely with speech and language therapists, as well as dietitians from the NHS, I became well-versed in this critical aspect of care. Over the years, I worked my way up to the position of Development Chef for a major care company. I am now excited to embark on this new journey with Richmond Villages.


Naomi

Naomi Benham

Job Title: Head of Activities

Joined: 2021

Prior to joining Richmond Village in September 2021, I worked as a Project Manager in the automotive industry. I initially joined Richmond Villages as an Activities Co-Ordinator, before moving into the Head of Activities role in March 2023. I love supporting the Activities Team in planning and delivering a wide and varied programme of activities and events for all our residents at Richmond Villages. I am lucky to live in Aston-on-Trent and have close links and good relationships within the wider community through my work with local schools, businesses, groups and charities, which greatly benefit our residents.