Richmond Villages Witney

Coral Springs Way, Witney OX28 5DG
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9.1 47 Reviews
  • Richmond Villages Witney, Witney
As part of Bupa and with over 25 years’ experience, Richmond Villages are proud to offer the highest standard of person-centred care at each of their well-regarded care homes and Richmond Villages Witney is no different.

They believe that living within a friendly village environment very much enhances the health, happiness and wellbeing of all residents. With so many wonderful services and facilities on your doorstep, you and your family never have to travel far to benefit from the wonderful features of calling Richmond Villages Witney ‘home’.

Richmond Villages Witney is a luxury care home, situated at the heart of the Richmond Villages Witney retirement village, with a range of facilities not normally found in a care home. The care home features a wellness spa with swimming pool, hydrotherapy plunge pool, steam room, spa treatment rooms, nail bar and hair salon, as well as a restaurant, several elegant lounges, café-bar, library and activities room plus spacious grounds, landscaped gardens and a games lawn.

The care home provides dementia, nursing and residential care in a beautifully-presented environment. All rooms are tastefully decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, a TV, a telephone, en-suite shower room and WiFi access.

Residents at Richmond Villages Witney are able to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team onsite 24/7. The care team is supported by the hospitality team to provide delicious and nutritious meals, while the activities team provide a range of daily activities and day trips carefully designed to meet everyone's needs.

Convalescence stays and respite breaks are also available for short recovery and rest periods.

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Care Provided by Richmond Villages Witney

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Martin Crick (Village Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017

Funding & Fees Guide for Richmond Villages Witney

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,540
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,720
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,790
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,970

  • We use a bespoke Residential, Dementia and Nursing banding based on individuals needs and wishes - to determine this we request a Pre Admission Assessment and discussion with yourselves.
  • (these prices are only a guideline, please contact Richmond Villages Witney to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.


  • Parking

  • Free visitor parking is available on-site.


Richmond Villages Witney Reviews (47)

Total of 47, showing 1-20
9.1

Richmond Villages Witney has a Review Score of 9.1 (9.131) out of 10, based on 10 reviews in the last 2 years. Over all time Richmond Villages Witney has 47 reviews.

Overall Experience

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  • 4
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Date Published

47
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Review from J R (Daughter-in-law of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

After 3 years in the care floor the only word I can use to describe the care received is poor! There are some excellent carers, although they appear to be given very little support and guidance! We have had lots of lost property - new clothing brought in and lost! New clothes ripped then stuffed in
the back of drawers. Communication is a very big problem, emails ignored, concerns from family not addressed! Or when chasing up issues we then discover yet another member of staff has left - over the 3 years there has been several changes of head of care leading to lack of continuity. RVW - rather than using a 'use it or lose it' approach, are much happier using 'let's ensure they lose it as quickly as possible' such as using a hoist rather than encouraging residents to walk. My family member was told to use his pad when asked to go to the toilet! There is a certain lack of independence and lack of dignity. Richmond Villages and BUPA all seem to be happy with this lack of care!

Reply from Denise Cleaver, Head of Care at Richmond Villages Witney

I'm very sorry to read your comments surrounding your father's time in our care home. To help us investigate further and provide some clarity on the issues you have raised, please could you contact me at your convenience. We are surprised to receive this feedback now, following your father's departure in November 2024 and we want to ensure we address all your concerns thoroughly. Kind regards, Denise


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Review from R M (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The grounds, buildings, and facilities here are beautiful, but more importantly, the quality of care my poor old mother is receiving is fabulous. She has very advanced dementia and needs a high level of support 24/7. It is a great comfort to us to know that she is getting this and we are beyond grateful
to the gentle and patient care staff that work so hard looking after her.

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Review from C T (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was the 4th resident to arrive at Richmond Witney. She moved into an independent living flat and immediately settled, making new friends and becoming an ambassador to champion the BUPA care pathway the villages represent. In the last 9 years, she has followed that pathway after 8 years of independent
living to a year in assisted living and now on to the care floor. I have experienced nothing but kindness and compassion for her since her mental health began to decline. All departments have really cared about her, the girls in hospitality missed her when she could not make it down for meals, the housekeeping team were caring and kind to her, especially two in particular and the dom care team were wonderful at popping in to check on her if they were passing, spending time with her and collecting her meals for her, with special thanks to three girls in particular not to mention the lovely girls on reception and the senior team. You have all helped in her journey, thank you.

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Review from Chris H (Son of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Richmond Villages in December 2021 and since then have experienced independent, assisted living, and nursing care.
The consistent wonderment is the care exhibited by members of staff and their willingness to go the extra mile to support residents and enable them to have as fulfilling
lives as possible. The team recently laid on a 'Wedding Breakfast', including decorating the table, making a cake and facilitating a live link, so that my Mum was able to celebrate, with her friends, the wedding of her eldest granddaughter which she couldn't attend in person.
I've come to the conclusion that the only thing that truly matters for the wellbeing of our loved ones is the 'well-spring of care' for others exhibited by staff. The senior management team of Bupa, the Richmond Villages group, and care homes everywhere, should recognise that this alone is their single greatest asset and do their utmost to nurture and sustain those staff who embody it. My respect to you all.

Reply from Martin Crick, Village Manager at Richmond Villages Witney

Thank you for taking the time to recognise the team here at Witney for going that extra mile. I certainly feel that I have a talented and caring team and greatly appreciate your comments, which I will share with them. It was great to see Mum's enjoyment of her granddaughter's wedding on the live link and to celebrate at a distance.


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Review from Margery R (Respite Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent 16 days in the Willow section of Richmond Villages Witney enjoying a period of respite care following a couple of falls at home. The staff made me feel very welcome and were unfailingly kind and polite. The catering was excellent and I was even able to treat myself to the resident hairdresser,
nail technician and physiotherapist. Obviously, I looked forward to returning to my own home. But my family commented on the fact that I left Richmond Villages looking fitter and more relaxed. All in all, this was a very positive experience.

Reply from Martin Crick, Village Manager at Richmond Villages Witney

Thank you for taking the time to write a review when you stayed with us for respite care recently. It is great to know you returned home more relaxed and fitter from a positive experience. So glad you enjoyed the food, the team plus the hairdressers and nail bar.


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Review from Fiona W (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffered a fall and subsequent ill health and as a result, required additional care at Richmond Village. He was unable to return to independent living and had respite care on the Willow Ward. The team on Willow were amazing, so kind and helpful. They played a big part in getting him back to
independent living. I cannot praise them enough.

Reply from Martin Crick, Village Manager at Richmond Villages Witney

Thank you for taking the time to write a review, we appreciate your comments which have been shared with the team on Willow. It's great to know you found the team amazing, helpful and kind. Great to know your father is back to independent living.


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Review from S M (Friend of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was in Richmond for 3 weeks. I found the whole experience amazing. The staff are so friendly and helpful - nothing was too much trouble. I appreciate the fact there is an open-door policy.

Reply from Martin Crick, Village Manager at Richmond Villages Witney

Thank you for taking the time to relay your experiences whilst staying at Richmond Witney. The team and I are delighted that you had an amazing experience. Kind Regards, The Witney Team.


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Review from B B (Resident) assisted by family/friend published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved living independently within Richmond Villages Witney whilst my wife was still with me. I tried the assisted living but it did not meet all my needs. I moved to the care floor to have nursing support. I have a lovely room and am very happy - it has been redecorated and furnished with the help
of the staff and it now feels very lovely. I still have an element of my independence which I make use of to keep in touch with my friends and life around the village. The care staff are very cooperative and friendly and the nursing team take great care of me. I am very happy living here with the support of a great team.

Reply from Martin Crick, Village Manager at Richmond Villages Witney

I am delighted the team at Witney have helped support your transition onto the care floor after independent and assisted living. Equally, it is great to see you are happy and enjoying the facilities, your friendships and the support you receive from the care and nursing team. Thank you for taking the time to publicise your comments.


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Review from Jo S (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has thrived being on the care floor for the last 10 months having moved from his independent living apartment. His health and mental well-being is much improved and he enjoys making the most of the facilities available at Richmond. He partakes in the varied activities including exercise classes,
bridge and social events whether on the care floor or downstairs with the independent/assisted living community. The staff (care, hospitality, domiciliary and activities) are excellent and very friendly, caring yet respectful. Dad has a lovely room overlooking the grounds and is enjoying his days here. For us as a family, it gives us peace of mind that he is well cared for and happy.

Reply from Carla Timms, Senior Village Adviser at Richmond Villages Witney

It is our pleasure to see your dad enjoying all the activities he participates in. Thank you very much for your kind words.


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Review from Richard B (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased to see a significant improvement over the last few months. More staff and better management, the staff now have time to care for their residents as well as looking after the basics. I and Mum are much happier all-round now, well done to the new regime.

Reply from Joanne Hughes, Village Manager at Richmond Villages Witney

Thank you very much for the review and I will be sure all the staff are aware of your compliments regarding the changes they have made and commitment to the residents.


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Review from Liz B (Wife of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent a week in Richmond Village Witney and was very well looked after. He enjoyed meeting new people and the company. The activities provided were most enjoyable and stimulating. He will be happy to stay again when I have some much needed respite.

Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Witney

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your husband was well looked after in our care and that he enjoyed our activities. We are looking forward to see you again.


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Review from R W (Daughter of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has spent two years at Witney on the dementia ward. I found the carers to be kind and friendly towards him, always very respectful and after a shaky start (there was a high turnover of staff) my dad settled in very well. Communication by the carers is excellent, regularly phoning or emailing
regarding his health especially when Covid19 prevented visiting. My father is now being moved to be in my mother's care home and the staff seem very sad to see him go.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Witney

Thank you for your lovely review. We are sad to see your Father leave our care at Witney but are equally happy knowing he will get to spend time with his wife. Thank you again for choosing Richmond Villages to care for him for the last two years.


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Review from S B (Wife of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into the nursing care unit in May. He moved later into dementia care for more activities. He tells me that all the staff are kind and helpful and I have found that too. His room and all the public areas are attractive and spacious. The laundry service though is not good. Several of
his things have been lost and sometimes when I visit he is not wearing his own clothes, although they are named.

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Review from Michael M (Son of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and approachable.

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Review from Bill M (Respite Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception the members of the staff/management I have met have all provided excellent service in what is very challenging work. All have been very attentive, helpful, cheerful and uncomplaining. It is a pity that you have to rely on so many agency workers who, while they are good people and competent
workers, some lack the experience and knowledge of the permanent staff. My only marks below excellent were for room and food and drink. Neither are meant to be serious criticisms. For the room, the bathroom floor was not laid properly and floods as a result. A carer provided a simple practical mitigating solution; put your feet in the bowl while showering and the bowl collects most of the water. Also, due to my height, I found it difficult to locate a chair high enough for comfort. With regard to the food and drink, the food is perfectly acceptable if the choice a little limited. But to expect Cordon Bleu would be unrealistic and ungrateful. Should I not survive my dotage unscathed, I will happily return.

Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Witney

We appreciate you taking the time to leave us your comments. It is lovely to hear that you had a positive stay with us and that you found our staff to be attentive, cheerful and helpful. Thank you for choosing Richmond Villages Witney for your stay.


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Review from Linda N (Sister of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in the nursing home and received end of life care.
The nursing and care staff provided compassionate and professional care to her and the rest of the family who were able to spend time with her.
There was humour but also a very knowledgeable and professional level to her care, but the
rest of the nursing home team including hostesses and housekeeping were very friendly.
The room overlooked a wonderful view of the grounds and pond.

Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Witney

We appreciate you taking the time to leave us your comments. It is always nice to hear words like compassionate and professional being used to describe our care. We are sorry for your loss but hope you will go away from this feeling like your sister received the best possible care.


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Review from Andrea W (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Richmond, Willow nursing floor have gone well above and beyond to care for my mother. They are so kind and understanding of her needs, her increasing frailty and sometimes confusion. They put themselves out to listen and care and I have been most impressed and encouraged. Thank you all
so much.

Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Witney

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Jenny B (Daughter-in-law of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Richmond are warm, knowledgeable and caring. My parents-in-law originally lived in an independent living apartment and my mother-in-law is now in care. We have got to know the team quite well and we trust them to give us really clear advice and recommendations.

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Review from Mysie S (Next of Kin) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There is no other place that could have provided the sort of multiple care for my relative and me in our hour of need. Thanks to Richmond Village and its incredible and caring staff we came to a good end. Thank you for your care.

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Review from A S (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, committed, thoughtful attention. Great team - thank you.

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Current Review Score: 9.1 (9.131)

Overview of Review Score

The Review Score of 9.1 (9.131) out of 10 for Richmond Villages Witney is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.517 for Richmond Villages Witney is calculated as follows: ( (87 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 120 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.614 Points relating to the number of positive Reviews for Richmond Villages Witney is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 9 Positive Reviews ÷ 12.6 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (6)

Martin

Martin Crick

Job Title: Village Manager

Martin brings over 20 years of experience in the luxury property market and retirement sector. His mission is clear: to deliver unparalleled, person-centred care, ensuring residents thrive in their later years.


Jo

Jo Cambrey

Job Title: Deputy Village Manager/Head of Activities

Jo is the Deputy Village Manager and Head of activities at Richmond Villages Witney.


Carla

Carla Timms

Job Title: Senior Village Advisor

Carla has 18 years of sales and marketing experience and she aims to deliver exceptional customer service and ensure that families and residents understand how Richmond Villages is different from other care home settings.


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Denise Cleaver

Job Title: Head of Care

My name is Denise Cleaver and I am the Head of Care for the nursing floor at Richmond Villages Witney. On the care floor we care and support people who have a nursing need or are people living with Dementia. I am a qualified nurse R.N.M.H and have a level 5 registered managers award as well as a Diploma in management through the institute of Management.


I have worked in the care field for thirty years starting as a care assistant and then completing my nursing course since this time I have worked in Management for charities, NHS or in private nursing homes.


Person centred care is at the heart of what I believe, and I enjoy working with teams and colleagues and families to ensure that each person we support is at the heart of what we do, I am proud that the nursing homes I have supported in the past who had improved in quality to obtain good ratings with CQC, and gained positive reputations in their communities.


I am looking forward to working with Richmond Villages whose philosophies line up with my own.


Karen

Karen Wicks

Job Title: Head of Hospitality

Joined: 2017

I have worked in hospitality for almost 25 years, including at a local golf complex as the Wedding and Function Manager. I started at Richmond Witney 8 years ago as the Hostess Supervisor on the Care floor. I spent three years up there improving all the catering side of the business. I was then promoted to Restaurant Manager and then offered my current position as Head of Hospitality, which I have been in for over 2 years, and thoroughly enjoy.


No image found

Abbie Shepherd

Job Title: Clinical Lead

Abbie is the Clinical Lead.


Frequently Asked Questions about Richmond Villages Witney

What types of Care is Richmond Villages Witney registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Richmond Villages Witney provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Richmond Villages Witney have?

There are 63 Single Rooms.

What are the Facilities & Services at Richmond Villages Witney?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Villages Witney to the centre of Witney?

1.3 mile(s) as the crow flies, distance by road may be significantly further.