Richmond Villages Witney

Coral Springs Way, Witney OX28 5DG
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9.1 47 Reviews
  • Richmond Villages Witney, Witney
As part of Bupa and with over 25 years’ experience, Richmond Villages are proud to offer the highest standard of person-centred care at each of their well-regarded care homes and Richmond Villages Witney is no different.

They believe that living within a friendly village environment very much enhances the health, happiness and wellbeing of all residents. With so many wonderful services and facilities on your doorstep, you and your family never have to travel far to benefit from the wonderful features of calling Richmond Villages Witney ‘home’.

Richmond Villages Witney is a luxury care home, situated at the heart of the Richmond Villages Witney retirement village, with a range of facilities not normally found in a care home. The care home features a wellness spa with swimming pool, hydrotherapy plunge pool, steam room, spa treatment rooms, nail bar and hair salon, as well as a restaurant, several elegant lounges, café-bar, library and activities room plus spacious grounds, landscaped gardens and a games lawn.

The care home provides dementia, nursing and residential care in a beautifully-presented environment. All rooms are tastefully decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, a TV, a telephone, en-suite shower room and WiFi access.

Residents at Richmond Villages Witney are able to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team onsite 24/7. The care team is supported by the hospitality team to provide delicious and nutritious meals, while the activities team provide a range of daily activities and day trips carefully designed to meet everyone's needs.

Convalescence stays and respite breaks are also available for short recovery and rest periods.

Show Richmond Villages Witney on the Map

Care Provided by Richmond Villages Witney

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Martin Crick (Village Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017

Funding & Fees Guide for Richmond Villages Witney

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,540
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,720
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,790
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,970

  • We use a bespoke Residential, Dementia and Nursing banding based on individuals needs and wishes - to determine this we request a Pre Admission Assessment and discussion with yourselves.
  • (these prices are only a guideline, please contact Richmond Villages Witney to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.


  • Parking

  • Free visitor parking is available on-site.


Richmond Villages Witney Reviews (47)

Total of 47, showing 21-40
9.1

Richmond Villages Witney has a Review Score of 9.1 (9.131) out of 10, based on 10 reviews in the last 2 years. Over all time Richmond Villages Witney has 47 reviews.

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Review from Julie C (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into Richmond Witney for 16 nights for respite.
When viewing Richmond I felt very confident that he would be safe and well cared for.
His room was very comfortable and well equipped. Plenty of activities and good food.
The Village setting is in lovely well kept grounds.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you so much for your lovely feedback, we hope to welcome your Father back to Richmond Witney again soon.


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Review from D T (Respite Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Richmond Witney for respite. I enjoyed my stay very much in every respect and would return.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

It was a pleasure to have you staying with us. Thank you so much for taking the time to leave a review. We look forward to you staying with us again soon.


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Review from Christine W (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond and all the staff have provided excellent care whilst my mother was a resident. My mother was taken unwell and subsequently passed away. During this time I could not praise all the staff highly enough for the care, kindness and consideration shown at all times to my mother and the family.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you for your kind words, Christine, it was a privilege to care for your Mother.


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Review from Rebecca (Daughter of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The administrative and care staff at Richmond Village were supportive, flexible and did their best to help in very complex and trying circumstances. While there were occasional glitches in communication between departments this is to be expected in any organisation and issues were dealt with effectively.
The food was excellent and again, specific requests were well met, if not always without a little prompting.


Several members of the team went above and beyond to provide help and support.


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Review from Charlotte K (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff - without exception, kind and caring and a smile for us and looked after my mother with genuine affection, competence, fun and did all they could to make us all feel welcome. 10/10

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you so much for your kind words Charlotte.


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Review from David W (Relative of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with staff, cleanliness and efficiency.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you, David, we really appreciate your kind words.


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Review from A W (Relative of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and cleanliness. Friendly staff.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thanks so much.


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Review from Ashley J (Son of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came into Richmond from hospital and is now a different person.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you for your kind words Ashley.


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Review from Valerie J (Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very happy.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thanks so much Valerie, it was a pleasure having you staying with us.


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Review from Christine B (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The difference in my mother since she moved to Richmond Witney is astonishing. She has started joining in with the varied choice of activities and particularly enjoys the singing on a Monday afternoon. The staff are so helpful and patient and mum frequently tells me how kind they are to her. The standard
of the food is very high and even though eating was an issue at her previous nursing home, mum has actually put on weight since her arrival in Richmond Witney. Because she has grown trust the people who care for her and because of their kindness and gentle persuasion mum will pretty much do anything she is asked to, including showering, which was previously a very unpleasant, traumatic experience for all involved. I am so happy mum has the privilege of living in such a beautiful place being looked after by such dedicated and genuinely caring people.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you so much for your kind words, Christine. It really is a pleasure to see your mum enjoying life at Richmond Witney.


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Review from E M (Wife of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for two months and I am very impressed by the informal, caring, friendly atmosphere. At mealtimes shared with staff and visitors, it feels like a large family dining table. Simple food suitable to the tastes of 80-year-olds is served with personal attention to foibles. The
administrative staff have gon our of their way to be available for requests. The entertainment team are immensely flexible.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you for taking the time to leave a review, we are so pleased that your husband is settling in well.


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Review from Ivy W (Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to say I am very comfortable here. Staff are very kind and capable.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you so much for your kind words Ivy.


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Review from Suzanne B (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my mother has been excellent. The staff here cared for her needs and for her family too. It is a lovely environment, comfortable, bright and cheery.

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Review from H S (Friend of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My client entered Richmond Witney at the end of January 2018 for a temporary stay which has resulted in a permanent stay. The staff have been wonderful and extremely accommodating. They have gone above and beyond what is expected of them and more than you would normally receive in other care homes.
The facilities and standard of accommodation at Richmond Witney are exceptional.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you so much for your kind words.


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Review from S M (Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was seriously ill after Christmas 2017 and extremely well looked after in the care home, for which I am extremely grateful. Richmond Witney is perfect, nothing is ever too much trouble to the staff and I feel very much at home here surrounded by many friends. It is very much as I hoped it would be.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you so much for your kind words.


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Review from D D (Wife of Resident) assisted by family/friend published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful building where it's warm and welcoming. The staff are incredible and nothing is too much trouble for them.


On-site facilities offer a wide range of variety.


Cannot fault Richmond Witney.


Reply from Tracey Connor, Head of Care at Richmond Villages Witney

Thank you very much for your kind words.


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Review from J W (Daughter-in-law of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the facility, the care home is beautiful and the staff are so good with my father-in-law. I feel they have time to spend with the residents and I have often turned up to find them sat chatting in a very caring way. The food is also of a high quality with good choices.

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Review from C C (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly and efficient.

Reply from Tracy Gardner, Head of Care at Richmond Villages Witney

Thank you very much, I'm delighted to hear that your mum is happy at Richmond Witney.


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Review from Kerry J (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a lovely environment, beautifully decorated. The staff are very attentive and caring. I have total confidence in the way they are looking after my mother.

Reply from Tracy Gardner, Head of Care at Richmond Villages Witney

Thank you so much for your kind words.


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Review from M G (Friend of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the care home many times and have always found it a very comfortable place to be and the staff are always extremely caring and pleasant. The residents always seem content and well cared for.

Reply from Tracy Gardner, Head of Care at Richmond Villages Witney

Thank you very much for taking the time to write a review, we really appreciate your kind words.


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Current Review Score: 9.1 (9.131)

Overview of Review Score

The Review Score of 9.1 (9.131) out of 10 for Richmond Villages Witney is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.517 for Richmond Villages Witney is calculated as follows: ( (87 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 120 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.614 Points relating to the number of positive Reviews for Richmond Villages Witney is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 9 Positive Reviews ÷ 12.6 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (6)

Martin

Martin Crick

Job Title: Village Manager

Martin brings over 20 years of experience in the luxury property market and retirement sector. His mission is clear: to deliver unparalleled, person-centred care, ensuring residents thrive in their later years.


Jo

Jo Cambrey

Job Title: Deputy Village Manager/Head of Activities

Jo is the Deputy Village Manager and Head of activities at Richmond Villages Witney.


Carla

Carla Timms

Job Title: Senior Village Advisor

Carla has 18 years of sales and marketing experience and she aims to deliver exceptional customer service and ensure that families and residents understand how Richmond Villages is different from other care home settings.


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Denise Cleaver

Job Title: Head of Care

My name is Denise Cleaver and I am the Head of Care for the nursing floor at Richmond Villages Witney. On the care floor we care and support people who have a nursing need or are people living with Dementia. I am a qualified nurse R.N.M.H and have a level 5 registered managers award as well as a Diploma in management through the institute of Management.


I have worked in the care field for thirty years starting as a care assistant and then completing my nursing course since this time I have worked in Management for charities, NHS or in private nursing homes.


Person centred care is at the heart of what I believe, and I enjoy working with teams and colleagues and families to ensure that each person we support is at the heart of what we do, I am proud that the nursing homes I have supported in the past who had improved in quality to obtain good ratings with CQC, and gained positive reputations in their communities.


I am looking forward to working with Richmond Villages whose philosophies line up with my own.


Karen

Karen Wicks

Job Title: Head of Hospitality

Joined: 2017

I have worked in hospitality for almost 25 years, including at a local golf complex as the Wedding and Function Manager. I started at Richmond Witney 8 years ago as the Hostess Supervisor on the Care floor. I spent three years up there improving all the catering side of the business. I was then promoted to Restaurant Manager and then offered my current position as Head of Hospitality, which I have been in for over 2 years, and thoroughly enjoy.


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Abbie Shepherd

Job Title: Clinical Lead

Abbie is the Clinical Lead.