Richmond Villages Witney

Coral Springs Way, Witney OX28 5DG
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9.1 47 Reviews
  • Richmond Villages Witney, Witney
As part of Bupa and with over 25 years’ experience, Richmond Villages are proud to offer the highest standard of person-centred care at each of their well-regarded care homes and Richmond Villages Witney is no different.

They believe that living within a friendly village environment very much enhances the health, happiness and wellbeing of all residents. With so many wonderful services and facilities on your doorstep, you and your family never have to travel far to benefit from the wonderful features of calling Richmond Villages Witney ‘home’.

Richmond Villages Witney is a luxury care home, situated at the heart of the Richmond Villages Witney retirement village, with a range of facilities not normally found in a care home. The care home features a wellness spa with swimming pool, hydrotherapy plunge pool, steam room, spa treatment rooms, nail bar and hair salon, as well as a restaurant, several elegant lounges, café-bar, library and activities room plus spacious grounds, landscaped gardens and a games lawn.

The care home provides dementia, nursing and residential care in a beautifully-presented environment. All rooms are tastefully decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, a TV, a telephone, en-suite shower room and WiFi access.

Residents at Richmond Villages Witney are able to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team onsite 24/7. The care team is supported by the hospitality team to provide delicious and nutritious meals, while the activities team provide a range of daily activities and day trips carefully designed to meet everyone's needs.

Convalescence stays and respite breaks are also available for short recovery and rest periods.

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Care Provided by Richmond Villages Witney

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Martin Crick (Village Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017

Funding & Fees Guide for Richmond Villages Witney

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,540
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,720
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,790
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,970

  • We use a bespoke Residential, Dementia and Nursing banding based on individuals needs and wishes - to determine this we request a Pre Admission Assessment and discussion with yourselves.
  • (these prices are only a guideline, please contact Richmond Villages Witney to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.


  • Parking

  • Free visitor parking is available on-site.


Richmond Villages Witney Reviews (47)

Total of 47, showing 41-47
9.1

Richmond Villages Witney has a Review Score of 9.1 (9.131) out of 10, based on 10 reviews in the last 2 years. Over all time Richmond Villages Witney has 47 reviews.

Overall Experience

  • 42
  • 4
  • 0
  • 0
  • 1

Date Published

47
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37

Review from Athalie F (Resident) assisted by family/friend published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here a couple of months and the staff are very pleasant and caring. My room is lovely and bright. The medical attention that I have needed has been swiftly and efficiently delivered/provided.

Reply from Tracy Gardner, Head of Care at Richmond Villages Witney

Thank you very much Athalie, we are so pleased that you are enjoying life at Richmond Witney.


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Review from A M (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a great relief for me to have my mother in safe hands. Excellent in everything, particularly the people looking after my mother.

Reply from Tracy Gardner, Head of Care at Richmond Villages Witney

Thank you very much for your kind comments.


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Review from W W (Resident) assisted by family/friend published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and attentive staff, very caring and patient. The room had a lovely view and was comfortable and spacious. The administration team were extremely helpful. The staff had time to give to the residents when needed and the atmosphere was very relaxed.

Reply from Tracy Gardner, Head of Care at Richmond Villages Witney

Thank you for taking the time to add a review, we look forward to seeing you again soon.


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Review from Janette H (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an unexpected fall at home five days prior to mums planned stay at Richmond Retreats Witney, which resulted in 24hour care provided by myself, I was exhausted and phoned to cancel mums stay and our very much needed holiday. From that phone call, a huge weight was instantly lifted. Mum was
accepted to received care in the recently opened care home. The standard of care given to mum was outstanding by all grades of staff. Mum was treated with the utmost dignity and respect. Her room, personally chosen by myself was scrupulously clean, nicely decorated and had an ensuite bathroom with aids for safety and comfort.
Highly recommended in all areas.

Reply from Tracy Gardner, Head of Care at Richmond Villages Witney

Thank you so much for your kind words Janette, it was a pleasure to have your mother staying with us.


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Review from P W (Wife of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for with consideration and thoughtfulness way beyond the call of duty.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you very much for your kind words.


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Review from Shelley B (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - Dad seems very happy and settled here.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you for taking the time to submit a review Shelley, we are delighted to hear that your dad is happy and settled.


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Review from Beryl G (Wife of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the excellent care and attention given to my husband.

Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you for taking the time to leave a review Beryl, we are delighted to hear that you are both happy.


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Current Review Score: 9.1 (9.131)

Overview of Review Score

The Review Score of 9.1 (9.131) out of 10 for Richmond Villages Witney is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.517 for Richmond Villages Witney is calculated as follows: ( (87 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 120 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.614 Points relating to the number of positive Reviews for Richmond Villages Witney is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 9 Positive Reviews ÷ 12.6 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (6)

Martin

Martin Crick

Job Title: Village Manager

Martin brings over 20 years of experience in the luxury property market and retirement sector. His mission is clear: to deliver unparalleled, person-centred care, ensuring residents thrive in their later years.


Jo

Jo Cambrey

Job Title: Deputy Village Manager/Head of Activities

Jo is the Deputy Village Manager and Head of activities at Richmond Villages Witney.


Carla

Carla Timms

Job Title: Senior Village Advisor

Carla has 18 years of sales and marketing experience and she aims to deliver exceptional customer service and ensure that families and residents understand how Richmond Villages is different from other care home settings.


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Denise Cleaver

Job Title: Head of Care

My name is Denise Cleaver and I am the Head of Care for the nursing floor at Richmond Villages Witney. On the care floor we care and support people who have a nursing need or are people living with Dementia. I am a qualified nurse R.N.M.H and have a level 5 registered managers award as well as a Diploma in management through the institute of Management.


I have worked in the care field for thirty years starting as a care assistant and then completing my nursing course since this time I have worked in Management for charities, NHS or in private nursing homes.


Person centred care is at the heart of what I believe, and I enjoy working with teams and colleagues and families to ensure that each person we support is at the heart of what we do, I am proud that the nursing homes I have supported in the past who had improved in quality to obtain good ratings with CQC, and gained positive reputations in their communities.


I am looking forward to working with Richmond Villages whose philosophies line up with my own.


Karen

Karen Wicks

Job Title: Head of Hospitality

Joined: 2017

I have worked in hospitality for almost 25 years, including at a local golf complex as the Wedding and Function Manager. I started at Richmond Witney 8 years ago as the Hostess Supervisor on the Care floor. I spent three years up there improving all the catering side of the business. I was then promoted to Restaurant Manager and then offered my current position as Head of Hospitality, which I have been in for over 2 years, and thoroughly enjoy.


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Abbie Shepherd

Job Title: Clinical Lead

Abbie is the Clinical Lead.