Richmond Villages Wood Norton

Evesham Road, Wood Norton, Evesham WR11 4TY
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9.7 54 Reviews
  • Richmond Villages Wood Norton, Evesham
Redefining retirement living, Richmond Villages Wood Norton is a luxury retirement village located between Evesham and Pershore in Worcestershire. Nestled in the heart of the village, the beautifully presented 60-bed care home is close by to a range of state-of-the-art on site facilities not usually found in a care home.

These include the Wellness Spa with a heated accessible swimming pool, hydrotherapy pool, sauna, steam room, spa treatment rooms and hairdressing salon, as well as a restaurant, café-bar, library and activities room.

All care home bedrooms are decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, TV, telephone, en-suite shower room and Wi-Fi access.

The care team are supported by the Richmond Villages Wood Norton hospitality team who provide nutritious meals, while the activities team provide a range of social and recreational activities carefully designed to meet everyone's needs. As well as a care home, Wood Norton also offer independent living and assisted living apartments.

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Care Provided by Richmond Villages Wood Norton

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Chris Hill (Village Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019

Funding & Fees Guide for Richmond Villages Wood Norton

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,540
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,720
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,790
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,970
  • (these prices are only a guideline, please contact Richmond Villages Wood Norton to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please report to reception and ask for a Sales staff member if you would like to visit, please do call to book an appointment if possible.


  • Parking

  • As you drive up toward the village, Richmond Wood Norton is on the right. Please turn left just after the small island to access the main courtyard. Please report to reception and park in the main courtyard.


Richmond Villages Wood Norton Reviews (54)

Total of 54, showing 41-54
9.7

Richmond Villages Wood Norton has a Review Score of 9.7 (9.681) out of 10, based on 20 reviews in the last 2 years. Over all time Richmond Villages Wood Norton has 54 reviews.

Overall Experience

  • 49
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Date Published

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Review from M M (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day, we visited Wood Norton to view the facilities we cannot praise the staff enough. The staff on the Hanbury Unit are brilliant nothing is too much trouble for them.
Mum has bo complaints as she says the staff are always smiling and happy and take care fo her every need. She wants
for nothing and feels safe.

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Review from Jacqueline (Daughter of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all excellent from the Clinical Lead down to the hospitality and cleaning staff.
They all treated our father with the utmost care and dignity as if he was their own father.
The lovely food and environment helped extend his life I am sure. I am so glad he was able to live in such beautiful
surroundings with lovely gardens to enjoy.

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Review from A G (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb. Frankly, always on their best efforts. Try so hard.

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Review from S D (Friend of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Wood Norton has been very positive. The staff have always been sensitive, caring and respectful to the service user. In their words "I cannot fault the staff" for us as friends/relatives the staff have been extremely responsive and given us all the time we needed. They have also
been willing to bend over backwards to meet the service users wishes (i.e decorate bedroom)
Finally, we have valued and appreciated the balance between professionalism and the personal touch.

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Review from M B (Husband of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoyed respite at Wood Norton which is essential to both of us, helping us to cope with his difficult medical conditions. The staff are amazing, caring, kind and professional.
He is looking forward to going again soon.

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Review from Hilary B (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited the palliative care unit to view the facilities on offer, as our father was not expected to survive more than a few weeks. The welcome I received was warm and considerate; nothing was too much trouble. Our father moved to the Richmond Wood Norton unit, where he received outstanding
palliative care. It could not have been more different from the terrible treatment he was receiving in the hospital. Attention to detail at the Woodnorton is impressive. His room was beautiful with a fantastic view out over the countryside. His clothes were all labelled, laundered and put away. All the staff are warm, friendly and considerate - they take time not only to care for the patient but also for the family/visitors - they talk to you and explain what is happening. They sang to my father when they took care of him. His pain relief was carefully managed and he was made as comfortable as possible for his last few days. I cannot thank them enough. The place is brilliant.

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Review from P R (Wife of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A new generation of care homes.

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Review from D L (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful, extremely well run care home, more like a 5 star hotel. All the staff, including sales staff, reception, restaurant, cleaners and all the carers are all exceptionally caring and friendly, nothing is too much trouble. Mum loves it there!

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Review from Steve T (Son of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father came to Richmond Village Wood Norton for his end of life care, and from the moment he arrived, he was treated with dignity and respect, giving his family peace of mind at a difficult time. From my experience with the home over this period I am sure that our father got the very best of care that
was to an extremely high standard. Thank you so much.

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Review from Pauline M (Wife of Resident) published on 9 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A beautifully appointed place, with plenty of quiet areas. Rooms are an adequate size and the wet room is excellent. Not long been open as a care home so it is difficult to judge how it would be when there are more residents. Plenty of activities on offer, if residents choose to join in. Bespoke training
for specific illnesses, e.g. Parkinsons's would be beneficial. Everyone is very kind and helpful.

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Review from W F (Son-in-law of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is new and shows quality. The staff have been carefully recruited and are all excellent. Mother-in-law is very well looked after. Highly recommended.

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Review from Louise S (Daughter of Resident) published on 4 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for two weeks on the care unit at Wood Norton. The love, care and support she was given was exceptional and indeed our family. She was treated with such dignity equal to her being at home. I cannot thank the staff enough for their professionalism they were incredible so loving
and caring it made the situation we were in so much easier to deal with and for my dad to face the future. I cannot thank them all enough or recommend Wood Norton village more highly.

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Review from Deborah F (Daughter of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Wood Norton on the Care Floor in the middle of May 2019. Although there are no double or connecting rooms, they do have rooms next to each other which is a real bonus. They both need assistance in getting about and the carers are very supportive of making sure my parents spend as
much time together as they want.
They are settling in well now thanks to the care, consideration and friendliness of all the staff.
My father had his 95th birthday last week and the catering staff really put themselves out so our Family could have a lunch party within easy access of their rooms. In the afternoon we moved out onto the terrace for tea and cake to which other residents on the floor were invited. It made for a very sociable afternoon for us all.
I have no reservations in recommending Richmond Wood Norton Care Home to anyone who is looking for quality, dignity in care in delightful surroundings.

Reply from Jack Phillpot, Marketing at Richmond Villages Wood Norton

Thank-you so much for your very kind review Deborah. We are delighted to have your parents on Hanbury and trust we will go on providing the very best level of care for them both. Happy Birthday to your Father!


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Review from Denise H (Wife of Resident) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Wood Norton since April and l am overwhelmed at the care and support he receives. He is happy and content as he is treated with utmost dignity, warmth and respect. All of the staff are friendly, kind and supportive to me which has improved my mental health. l am truly very grateful.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Richmond Villages Wood Norton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Richmond Villages Wood Norton is calculated as follows: ( (187 Excellents x 5) + (22 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 226 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Wood Norton is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (7)

James

James Culley

Job Title: Head of Care

Joined: 2023

Hello, my name is James Culley I am the Head of Care (Wood Norton Care Home Manager). I have been with the team at Wood Norton since August 2023 and have been working within the health & social care sector for the last 23 years.


Wood Norton Care Home is a beautiful care home that is integrated into the lovely Richmond Village Wood Norton Community.


Please do not hesitate to get in touch should you have any questions about the Wood Norton Care Home.


Chris

Chris Hill

Job Title: Village Manager

Joined: 2022

Hello my name is Chris Hill, I am the village manager here at Wood Norton and look forward to welcoming you to our community. I want to ensure that all residents receive the best possible care in a stunning environment, creating a vibrant community in which residents live longer, happier and healthier lives.


Harry

Harry Shepherd

Job Title: Deputy Village Manager/Head of Hospitality

Harry is the Deputy Village Manager/Head of Hospitality at Richmond Villages Wood Norton. Harry is responsible for the spa, restaurant and activities.


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Tori Sword

Job Title: Senior Village Advisor

Tori is the Senior Village Advisor at Richmond Villages Wood Norton.


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Jacalyn Thompson

Job Title: Sales Advisor

Jacalyn is the Sales Advisor at Richmond Villages at Richmond Villages Wood Norton.


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Tabitha Parkin-Lowe

Job Title: Domiciliary Care Manager

Tabitha Parkin-Lowe is the Domiciliary Care Manager


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Louise Kitching

Job Title: Head of Activities

Louise is the Head of Activities.