Ridgeway House

243 Marlborough Road, Swindon SN3 1NN
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9.1 2 Reviews
  • Ridgeway House, Swindon
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Care Provided by Ridgeway House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 8 Service Users
  • Primary Care Categories
  • Mental Health Condition
  • Younger Adults

Good to Know

  • Person in charge
  • Sarah Eele (Manager)
  • Admission Criteria
    • Ages 16+
  • Room Information
    • Single Rooms (8)

Facilities

  • Gardens
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Ridgeway House Reviews (2)

9.1

Ridgeway House has a Review Score of 9.1 (9.125) out of 10, based on 2 reviews in the last 2 years. Over all time Ridgeway House has 2 reviews.

Overall Experience

  • 2
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Date Published

2
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Review from Jesusa T (Sister of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister required a hospice immediately and we were accommodated right away. The house manager has been extremely generous with warmth and welcome and ensured that personalised care is provided. We are in awe of the facilities and the service is top-notch. We cannot thank the whole team enough for
the overwhelming compassion and care we received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

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Safety / Security

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Value for Money

Review from Helen C (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with Ridgeway House since my dad moved there recently. The home always has a calm, relaxed and contended feel to it. The staff are always approachable and show such kindness and empathy with residents on an individual basis. The food cannot be faulted, the meals are to a high
standard and there is always plenty of cups of tea and snacks available. Residents are kept busy and there is lots of activities/games to keep them entertained, stimulated and engaged. The activities coordinator does a great job organising the activities and is always keen to include everyone to participate or if they prefer just sit by and watch. What is most important for us as a family is knowing that Dad is safe and well cared for and the compassion, genuine fondness and kindness is shown in abundance by all staff. I cannot thank everyone enough for everything they do in what is a very difficult and challenging job, staff should be very proud of the service they provide.

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Value for Money

Current Review Score: 9.1 (9.125)

Overview of Review Score

The Review Score of 9.1 (9.125) out of 10 for Ridgeway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Ridgeway House is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Ridgeway House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 8 registered maximum number of service users is 1.6, which has been reached with 2 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Ridgeway House

What types of Care is Ridgeway House registered for?

Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ridgeway House have?

There are 8 Single Rooms.

What are the Facilities & Services at Ridgeway House?

Gardens is one of the Facilities & Services.

How far is Ridgeway House to the centre of Swindon?

1.7 mile(s) as the crow flies, distance by road may be significantly further.