Ridgewood Court Residential Care Home

Ridgewood Drive, Pensby, Wirral CH61 8RA
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9.7 64 Reviews
  • Ridgewood Court Residential Care Home, Wirral
Ridgewood Court is a modern home where the dedicated team provides high-quality residential, dementia care and respite care breaks.

With beautifully decorated, spacious bedrooms and walk-in wet rooms, there are so many fabulous spaces for the residents to enjoy.

But it’s the team which makes this home, run by not-for-profit provider Sanctuary Care, really special. They are passionate about Sanctuary Care’s vision of Enriching Lives, based on the six senses people need to feel happy and fulfilled – a sense of security, belonging, continuity, purpose, achievement and significance.

Residents are actively involved in how the home is run, including deciding what fruit and vegetables to plant in their miniature allotment plot in the garden. They love to grow their own and pick the produce, which the chef uses in the kitchen. Some of the residents help to look after the home’s chickens, the eggs again being used in the kitchen.

The home has its own Resident Ambassadors, who do everything from interviewing potential staff to providing feedback on everything from the activities to the menu.

Animals are a special part of the home. As well as chickens, there is an aviary in the garden, built especially for one of the residents, who didn’t want to leave her birds behind when she moved in. There are also guinea pigs and regular visitor, dog Eddie.

Ridgewood Court is a stunning modern home, with a cinema room, with a popcorn machine and even a sweet trolley. They also enjoy lots of other activities, from gentle exercise sessions and music, to cheese and wine evenings. There is also a hair and beauty salon, a vintage tea room, a garden room and beautifully furnished lounge and dining rooms, where residents enjoy delicious home-cooking.

The gardens, which also have raised planters, are surrounded by wheelchair-friendly pathways.

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Care Provided by Ridgewood Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sam Armstrong (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ridgewood Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,410
    • RESPITE Self-Funded Residential Care from £1,410

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1410 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Ridgewood Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Television point in own room

Ridgewood Court Residential Care Home Reviews (64)

Total of 64, showing 1-20
9.7

Ridgewood Court Residential Care Home has a Review Score of 9.7 (9.741) out of 10, based on 14 reviews in the last 2 years. Over all time Ridgewood Court Residential Care Home has 64 reviews.

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Review from Graham J (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went in to rest bite for 2 weeks, I was very nervous about the hole situation, but them nerves soon disappeared when I saw how the hole staff from the office to the careworkers took care of my mum and made it so easy for her to adapt so quickly.I would highly recommend this company and have no
hesitation taking my mum back as I know she would be well looked after.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you so much for your kind words for our team at Ridgewood Court. We understand that respite care can be a big step, and we're delighted to hear that your mum felt so comfortable and well cared for during her stay. Our team takes great pride in creating a welcoming and supportive environment and will truly appreciate your recommendation. And of course your mum is welcome at any time for respite in the future.


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Review from Jane M (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father joined Ridgewood Court in October 2024, due to a decline in his dementia. I have been so impressed with the care he has received and the respect and dignified way he has been treated. By far the biggest asset at Ridgewood, are the staff. They are angels without wings! All of them are beyond
excellent in manners and care. There is always one or two that just go that bit extra. One staff member has has been outstanding for dad. The receptionist - always cheery and still mucks in.

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Review from Evelyn R (Friend of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Ridgewood Court several times in the past to visit with a friend. I have always been impressed with the grounds, the entrance area and the residents' rooms. The room I visited was carefully laid out with personal effects, mementoes and was a warm and welcoming sight. So much so that I was
moved to tears at my first visit knowing that this was indeed a safe and secure place with care of the resident at its heart. I have seen for myself some of the activities provided at Ridgewood Court for the residents to join in with or not as they wish. I couldn't wish for this resident to be looked after anywhere else.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you for your wonderful review for Ridgewood Court. The team are devoted to enriching the lives of their residents and will be so proud to hear your feedback about the care they provide for your friend.


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Review from Helen H (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our lovely Dad has been a resident at Ridgewood for around 18 months and he suffers from dementia. Right from the start we were so impressed by the carers who helped him to settle very quickly. The care home, is light, bright and airy, and the newly decorated cafe is probably Dad's favourite room. He
and the other residents enjoy this cafe on a regular basis when the best crockery is used for their morning tea and snacks. The nature of Dad's illness means that he has needed to be referred to various medical teams recently which has been organised brilliantly by the lead carers there, and any of our suggestions or comments about Dad's care is listened to and acted on the same day, which is really impressive. The team are really lovely, professional and caring and we feel happy that he is safe and well looked after. We can't thank the carers enough.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you for your fantastic review of Ridgewood Court. The team are passionate about creating wonderful spaces for the residents and their loved ones to spend time together, so it's wonderful to know he enjoys the newly decorated cafe.


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Review from David V (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I write, on behalf of our family, to commend Ridgewood Court and its people. The care, devotion, attention and humanity they delivered to Mum, especially toward the end of her life, is far beyond praise and is appreciated by us all.
It will never be forgotten.
Thank you one and all.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you so much for your heartfelt words about the team at Ridgewood Court, especially written at such a difficult time. We are sorry for your loss and the team is so proud to have been able to care for your Mum during her time with us.


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Review from Teresa B (Daughter of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My darling mum has been here for over 5 years. Initially on the 'early' dementia floor, before recently moving to the 'advanced' dementia floor. Throughout this time she has received exceptional care and love. I live abroad and can't visit her as much as I'd like to; but I have complete confidence knowing
that she is safe, well cared for, and given lots of attention and love. It means more than I can ever express.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you so much for your heartfelt review of Ridgewood Court. We are deeply touched by your kind words and are honoured to provide exceptional care and love to your darling mum. Knowing that you have complete confidence in her safety and well-being means the world to us.


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Review from J S (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for six weeks at this home, and was cared on a 1:1 basis by a dedicated team of staff. The staff were responsive to all his needs, treating him as 'one of their own' providing both love and support on a 24-hour basis. I would strongly recommend their care and support throughout
this experience and their care and support to family members.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you for your five star review for Ridgewood Court, the team will be touched to read such kind words about the care they provided to your father.


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Review from C B (Stepson of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ridgewood Court Residential Care Home is a great place to put your family member in, they will be a great help in taking care of you and treated very well for your care needs.
The staff and duty manager are brilliant staff and manage residents and visitors, keep up the good work and thanks for looking
after my stepmum.

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Review from Dennis V (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who suffers from dementia, has been in Ridgewood Court for some months, as a respite user and now as a permanent resident. The home was welcoming from the start, with friendly, unflappable staff and management. Physically, it's clean and bright and my mother is currently looking physically
very well indeed: clearly well-fed, properly medicated, clean and happy. My parents wanted to stay in the Wirral but we are a distributed family (I live 200 miles away) and Ridgewood staff have stepped up with support for hospital visits with great good humour and aplomb. The whole ambience of Ridgewood Court is professional, calm and congenial. I find it very reassuring and can't thank the staff enough.

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Review from Jodi J (Friend of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited a family friend at Ridgewood this December. Warm welcome, very polite staff. The home is very clean and well-presented with modern decor. We sat in a lounge overlooking the garden which was lovely. I look forward to my next visit.

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Review from A B (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My lovely mum has been a resident at Ridgewood Court for over four years- she suffers from dementia. It was a very hard decision that we had to take to move Mum to a care home, but during the time Mum has lived here, it has become Mum's home with the help of such caring staff. The staff will take
time out of their day to stop and chat with Mum and get to know her. I can't thank all the staff who work or have worked at Ridgewood enough for the amazing care, help and support that they give my mum.

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Review from T T (Son of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard of the care, both staff responses and practical support, is excellent. Nothing is too much trouble for the residents, nor for the families. The management are always willing to listen to us and offer solutions to issues. We would, however, like quite a bit more planned activities
on a regular basis. This was one of the reasons we were drawn to Ridgewood Court.
I do appreciate there have been some problems getting an activities coordinator, but feel this does need prioritising.

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Review from K M (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Ridgewood Court since December 2022, as a family it was a painstaking task visiting homes to place our precious father. The moment we walked through the door, unannounced, our decision was made. The home was immaculately clean, residents and staff laughed and joked,
it was clear to see that the relationships were genuine. The atmosphere was friendly and homely. The home manager made the initial and transitional process a whole lot easier for us, and it is clear to see she leads her team by example. I can not thank each and every member of staff enough. My dad is well cared for, has gained weight, and we are able to sleep at night, knowing that he is safe, well and most importantly happy. Thank you team Ridgewood, you are angels that walk this earth.

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Review from Karen B (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our dad was at Ridgewood Court as he had dementia. Although the staff generally were lovely I feel that our dad was treated very badly by the management. He was accused of pushing somebody over although no proof was ever given to us. The management on three occasions tried to dump him in A and E and
leave him there. The paramedics refused to take him as there was nothing wrong with him. He was kept up all night waiting for an ambulance.
He was a beautiful man and did not deserve this treatment. I will never forgive those in management as my dad was given notice to quit and we have no choice but to take him elsewhere. We couldn’t take him to a place of our choice as they wanted my dad to leave immediately.
His dementia then worsened dramatically as we knew it would. He died less than 3 months later.

Reply from Charlotte Cuddy, Home Manager at Ridgewood Court Residential Care Home

Firstly we are really sorry to hear about the loss of your dad and we would just like to reassure you that unfortunately, the decision to serve notice to your father in September 2022 was a last resort.
As discussed previously with you, your father was assessed in May 2022 due to a significant decline in his care needs, this resulted in the relevant professionals recommending nursing EMI care, unfortunately at Ridgewood Court we are not registered to provide that level of care, no matter how much we might have wanted to continue to support your father.
Your dad did not leave our home until November 2022, as we tried to safely maintain the placement as long as possible whilst you sourced an alternative home that you and your family were satisfied with. I am more than happy to discuss your concerns further if you would like to contact me. Best wishes, Charlotte


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Review from Philip H (Son of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the facilities in this care home are excellent, this being a purpose-built home and not a converted house. All the staff took time to reassure and comfort my mum when she first moved in and was upset and confused. She has now settled in and is a lot calmer and now feels part of this community. I
now have peace of mind knowing my mum is being looked after 24/7.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you so much for taking the time to review our home, it is so appreciated. It's wonderful to hear how settled and happy your mum is with us at Ridgewood Court.


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Review from Mark L (Son of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Ridgewood Court for the final few years of her life and passed away on October 31st.
These were very happy years during which she - and our family - received outstanding care and love from the manager and her wonderful team.
We loved our mum so much and I truly believe the team at Ridgewood
Court did too. We are incredibly grateful for everything they did for our lovely mum and cannot recommend them highly enough.

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Review from R M (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendly and relaxed atmosphere at Ridgewood Court creates an environment for residents to feel comfortable in and it's lovely to see staff and residents, and the families of residents, all getting along so well together.
The staff are very kind and go above and beyond to help residents with both
their physical and emotional needs. They take great care to assist residents individually with their likes or dislikes and hobbies or interests. I am glad I chose Ridgewood Court for my mum.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you so much for such a wonderful review for our home and team at Ridgewood Court. It is so appreciated. Best wishes.


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Review from R B (Wife of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A carefully designed building os a great asset but is nothing if not staffed well. This home has an excellent and caring management team whose prime purpose is to make residents feel at home. This influences all the staff, receptionists, team leaders, care workers, cleaning, catering, maintenance and
activity coordinator. All are professional but also have shown friendliness, kindness and thoughtfulness to my husband. they have made me feel very welcome as I have spent much time here supporting my husband.

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Review from Pamela C (Daughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mum has been brilliant. All staff, (carers, domestic) always stop and say hello to Mum and have a little conversation. The cares are very kind and treat Mum in a lovely, caring way, as if it was their own Mum and give her dignity and respect. The rooms are kept clean and homely - so
overall, very good. Residents also get good food and try and cater to individual needs.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for taking the time to review our home; it is wonderful to hear how pleased you are with the care your mum receives at Ridgewood Court. Best wishes.


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Review from Helen R (Granddaughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our much-loved Grandma lived here for two years before passing peacefully this month. We couldn’t say enough positive things about Ridgewood - the team is amazingly caring to not just the residents, but to their loved ones too. Our Grandma was treated with professionalism, care and dignity throughout,
and we were always sure she was in a safe, clean, comfortable and loving environment.
From offering her, her favourite food (mussels) to finding the time to play chess with her - we couldn’t have asked for a better place for her.
We have direct experience of many other homes, and without doubt, this surpasses them.
Thank you all for everything you did.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Ridgewood Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Ridgewood Court Residential Care Home is calculated as follows: ( (134 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 166 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridgewood Court Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2021

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Aimie

Aimie Heller

Job Title: Deputy Manager

Joined: 2018

Aimie joined the team at the very beginning as a team leader and has worked her way up to Deputy Manager. Aimie brings happiness and joy to the residents' lives and has always got a smile on her face.


“I am a people person and like to make a difference and enrich the lives of our residents and staff," she says.


Anna

Anna Kinseley

Job Title: Receptionist

Joined: 2021

Anna loves Ridgewood Court, as does her gorgeous Border Collie Eddie, who comes to work with her every Thursday, much to the joy of the residents who adore spending time with him.


Being in reception is the main focal point of the home, therefore I see a lot of people coming and going throughout the day. Residents and their families are a big part of why I still enjoy doing what I do.


I love being able to help everyone, from my fellow colleagues in-house, to being able to help colleagues within Sanctuary Care via the phone or email.


Wayne

Wayne Armstrong

Job Title: Housekeeping Assistant

Joined: 2022

I like helping the residents and making sure their rooms are clean and tidy and that the care home feels homely.


Keith

Keith Roberts

Job Title: Maintenance Operative

Joined: 2023

I love the home’s atmosphere, the residents, the staff and the general ambience of the building.


Heidi

Heidi Ball

Job Title: Team Leader

Joined: 2022

I love that every day is different.


Frequently Asked Questions about Ridgewood Court Residential Care Home

What types of Care is Ridgewood Court Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ridgewood Court Residential Care Home provide?

Separate Specialist Dementia Care Unit is an additional type of care provided.

How many Rooms does Ridgewood Court Residential Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Ridgewood Court Residential Care Home?

Close to Local shops, Gardens & Television point in own room are some of the Facilities & Services.

How far is Ridgewood Court Residential Care Home to the centre of Wirral?

2.1 mile(s) as the crow flies, distance by road may be significantly further.