Ridgewood Court Residential Care Home

Ridgewood Drive, Pensby, Wirral CH61 8RA
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9.7 64 Reviews
  • Ridgewood Court Residential Care Home, Wirral
Ridgewood Court is a modern home where the dedicated team provides high-quality residential, dementia care and respite care breaks.

With beautifully decorated, spacious bedrooms and walk-in wet rooms, there are so many fabulous spaces for the residents to enjoy.

But it’s the team which makes this home, run by not-for-profit provider Sanctuary Care, really special. They are passionate about Sanctuary Care’s vision of Enriching Lives, based on the six senses people need to feel happy and fulfilled – a sense of security, belonging, continuity, purpose, achievement and significance.

Residents are actively involved in how the home is run, including deciding what fruit and vegetables to plant in their miniature allotment plot in the garden. They love to grow their own and pick the produce, which the chef uses in the kitchen. Some of the residents help to look after the home’s chickens, the eggs again being used in the kitchen.

The home has its own Resident Ambassadors, who do everything from interviewing potential staff to providing feedback on everything from the activities to the menu.

Animals are a special part of the home. As well as chickens, there is an aviary in the garden, built especially for one of the residents, who didn’t want to leave her birds behind when she moved in. There are also guinea pigs and regular visitor, dog Eddie.

Ridgewood Court is a stunning modern home, with a cinema room, with a popcorn machine and even a sweet trolley. They also enjoy lots of other activities, from gentle exercise sessions and music, to cheese and wine evenings. There is also a hair and beauty salon, a vintage tea room, a garden room and beautifully furnished lounge and dining rooms, where residents enjoy delicious home-cooking.

The gardens, which also have raised planters, are surrounded by wheelchair-friendly pathways.

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Care Provided by Ridgewood Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sam Armstrong (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ridgewood Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,410
    • RESPITE Self-Funded Residential Care from £1,410

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1410 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Ridgewood Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Television point in own room

Ridgewood Court Residential Care Home Reviews (64)

Total of 64, showing 21-40
9.7

Ridgewood Court Residential Care Home has a Review Score of 9.7 (9.741) out of 10, based on 14 reviews in the last 2 years. Over all time Ridgewood Court Residential Care Home has 64 reviews.

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Review from D J (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently a resident at Ridgewood Court Care Home. It was such a difficult decision for me and my family to make, to hand over the care of our precious mum. I can not recommend the home enough, she is showered with tender love and care on a daily basis, in a beautiful and homely environment.
The care is truly person-centered, and the level of dedication from the manager and her team is outstanding.
We simply cannot thank the home enough.
The food is delicious with plenty of choice. The home is immaculately clean and well maintained. From the bottom of our hearts thank you team Ridgewood.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you so much for taking the time to review our home - it is wonderful to hear how happy you are with the care and love your mother receives from our dedicated team. Your kind words will mean so much - thank you. Best wishes.


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Review from Mark J (Son of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad seems to be very happy while he stays at Ridgewood Court.
He says that the staff are all very good, the good is lovely and his room is comfortable.
When we collect him from his stay the staff are so friendly and we know that we would be comfortable in arranging respite care for him again in
the not too distant future.
Thank you to all the staff that care for my dad.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you so much for taking the time to review our home and for your kind words about our team. It is wonderful to hear that your dad enjoyed his respite care break with us at Ridgewood Court and we really do look forward to welcoming him again sometime soon. Best wishes.


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Review from E R (Friend of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is very happy in this home and has her needs met and is well provided for. Staff are caring and attentive. The care is generally very good although from a resident's point of view there is room for improvement in some areas. I am always disappointed when I arrive to visit, as I remember how
well the grounds outside were laid out and now they just get 'maintained'. It would be more pleasant to see it cared for too.

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Review from Andrew S (Son of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last 3 years at Ridgewood Court when she needed more help than her family could provide. Mum passed recently, during her stay and towards the end, she was treated with care and dignity by Ridgewood care staff members, all her wishes were complied with by staff. Mum's funeral was well attended
by staff to which family and friends were warmed by the caring nature of staff.

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Review from Lisa B (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the manager and her team for looking after my lovely dad during the last phase of his life. He loved living at Ridgewood where he felt safe, secure, loved, treated with dignity and well looked after.
Ridgewood is a beautiful home, not just in terms of bricks and mortar and facilities,
but more importantly in terms of the quality of care and love given by every single person working within the home. As soon as you walk in you can feel the loving, friendly atmosphere which is so very special.
I feel so lucky that dad was able to call Ridgewood his home - so many other places I visited in my search for the right home were soul-destroying. Everyone is fantastic and the support that I have had during this awful pandemic has been wonderful. It has been exceptionally challenging but everyone has worked tirelessly to ensure the comfort, well being and safety of residents.
I cannot thank you enough - you have all been wonderful.

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Review from C M (Daughter of Resident) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the exceptional care received by our father during the last ten months. The pandemic made visiting difficult, but we were well informed about his care and the team made great efforts to ensure we could see him as often as was practicable. Unfortunately, he passed away
recently but the compassion and empathy of the staff were exemplary. The staff have truly put the real meaning of care into their daily practice and we are so lucky that we entrusted the care of our precious dad to such a great team of people.

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Review from Chris M (Friend of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend arrived at Ridgewood Court on 7th August 2020, who wasn't in the best of health. After a couple of months with the great support of the staff, she has settled in and is enjoying the care and love that all the staff provide. It has been difficult throughout the year with Covid, but at no time
have the staff failed to give 100% to the residents and families, always lovely on the phone and a face to face visit. The manager has been very supportive to me with a few problems I had over the last few months, to which I am grateful.

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Review from M H (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having experienced Ridgewood Court from day one, as my mum was the first resident in 2 and 1/2 years ago; I can honestly say that we have joined a family and despite some hiccoughs along the way, my mother has thrived in the care of wonderful staff and management. Covid-19 has been an experience that
none of us could ever have imagined, and with no precedent for this, the staff have gone above ad beyond in their efforts to comfort, entertain and reassure all concerned. Well done Ridgewood Court for you valiant work. We have lost many lovely people too soon, but carrying on their memory will help those still with us, and future residents to come.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for taking the time to review our home, your kind words really do mean so much to our team - how wonderful to be the first resident. I will be sure to pass on your wonderful feedback. Best wishes, Fae.


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Review from Fiona J (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ridgewood Court is absolutely brilliant. The care and support is exceptional. The manager and the management team are truly amazing, as are all of their fantastic staff. We feel so very lucky to have Mum in such a wonderful place. They are all very helpful, very kind and incredibly caring. They are
an extension of our family. We feel truly blessed to be a part of the Ridgewood family.
The rooms are beautiful with an en-suite wet room. There are additional bathrooms if preferred. It is very bright, pleasant and immaculately clean. There are lots of activities to do. These are great fun and very enjoyable and popular. The residents love them. The food is gorgeous. The head chef and his team take real pride in their work. They make delicious meals for the residents to enjoy.
Team Ridgewood, you are the very best that there is. We wish that we could give you all a medal for services above and beyond the call of duty, for a job more than well done. A truly heartfelt thank you. You have everything to be proud of. We love you all.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you so much for such a wonderful review, it really is appreciated and your feedback is truly invaluable to our team and to our potential residents and their loved ones. Thank you, Best wishes, Fae.


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Review from P J (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have reviewed most areas as good, as unfortunately during June, the premises were in lockdown. Mum has particularly mentioned how much she has enjoyed her meals, so we have marked as excellent. We do understand that the period has been very difficult for all staff and management and are grateful
for the support and care Mum has received.

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Review from Brenda R (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Ridgewood Court for fifteen months and in that time, her health and well being has stabilised. We find her happy and content.

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Review from J H (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know that my Dad is cared for to the highest standard by staff that listen to him and understand him. They do everything they have to do with a sense of humour. Lockdown has been incredibly hard for all the staff and families and we are so grateful for all their support and hard work.

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Review from Alison T (Daughter-in-law of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ridgewood Drive is a wonderful, friendly, happy, comfortable home for my mother-in-law. The qualities of care and dedication of all the staff in every department have been outstanding, especially at this very testing time. We can never thank you enough for the care you have given all the residents,
especially our loved one, who we have missed so much.

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Review from Angela C (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum died last night. You cared for her brilliantly. Thank you so much for all your help over the past couple of years.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind words about our home and team. We are so very sorry to hear of the passing of your mum, I am sure the team will miss her and appreciate your kind words. Best wishes, Fae.


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Review from T W (Son of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited about 20 homes before I selected Ridgewood Court, and my reason was the atmosphere. Every time I go there, everyone is chatting; both staff and residents. The home has a happy buzz, and that's so rare. I want my dad to live in a place where he can engage with others or simply watch what's
going on. A year on, he tells me "it's lovely here". This gives me exceptional peace of mind.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for such a lovely review, it's wonderful to hear your dad is happy at Ridgewood Court. Best wishes, Fae.


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Review from Jan (Daughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the strange times we all find ourselves in at the moment- I would like to say how marvellous the staff are and how well they have dealt with the situation. As we have been unable to visit, they have made it possible for us to have FaceTime visits, which have been of great comfort to us as a family
and to my mother also. The staff are so genuinely loving and caring to our mother, it gives us peace of mind whilst not being able to have our daily visits with her. Grateful thanks to all of the staff for just being there and caring.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for taking the time to review our home and for your kind words. Our team will really appreciate it. Best wishes, Fae


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Review from Audrey O (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff for their kindness and compassion during this very unfortunate time. I appreciated the regular updates from the care home manager. When I phoned I was given any updates I required and also appreciated the information given from the GP who was wonderful.
My mother has been
a resident here since the home opened, I can only say it has gone from strength to strength due to the excellent staff lead by the manager. Thank you all.

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Review from Patricia I (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a shy and timid little lady and was very apprehensive when she was admitted. She was made to feel so welcome by all the staff and to our surprise, settled in quickly. She loved 'her' room and was able to have all the things around her that made her feel comfortable. Her room was kept clean and
pleasant, just as Mum liked things. She was so comfortable with staff that she allowed them to assist with her personal hygiene! Staff have kept us very much aware of any health issues arising and were quick to deal with any problems. The staff are friendly, caring and compassionate. The home is beautifully appointed and we feel very lucky to have found such an excellent care home. Thank you to EVERYONE for caring at this extremely difficult time.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind words about our home and team - they will really be appreciated, especially during this time. Best wishes, Fae.


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Review from Nicola W (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my Dad here from another care home late last year and it’s the best decision we have made. All of the staff are friendly, caring and thorough and the standards of care have been brilliant.
Despite the insane situation we have all been in recently, Ridgewood have given their all into looking
after their residents. It’s been heartbreaking to not be able to visit my Dad as we are very close, but I take comfort in knowing that he is being cared for every day by the lovely team who are sacrificing a lot for our family and other residents.
A heartfelt thank you to each and every one of you at Ridgewood, thank you for keeping my Dad as safe and as loved as possible, we are so grateful.
If you are considering this care home, rest assured it is one of the best. I’d highly recommend speaking with them and visiting - it’s clean, bright and run with efficiency.

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Review from Dave L (Son of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff have kept my Mum safe, happy and well-fed during this dreadful time. They have all gone above and beyond their normal duties. We as a family cannot thank them enough. God bless you all.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for such kind words about our home, our team will really appreciate it. Best wishes, Fae


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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Ridgewood Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Ridgewood Court Residential Care Home is calculated as follows: ( (134 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 166 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridgewood Court Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2021

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Aimie

Aimie Heller

Job Title: Deputy Manager

Joined: 2018

Aimie joined the team at the very beginning as a team leader and has worked her way up to Deputy Manager. Aimie brings happiness and joy to the residents' lives and has always got a smile on her face.


“I am a people person and like to make a difference and enrich the lives of our residents and staff," she says.


Anna

Anna Kinseley

Job Title: Receptionist

Joined: 2021

Anna loves Ridgewood Court, as does her gorgeous Border Collie Eddie, who comes to work with her every Thursday, much to the joy of the residents who adore spending time with him.


Being in reception is the main focal point of the home, therefore I see a lot of people coming and going throughout the day. Residents and their families are a big part of why I still enjoy doing what I do.


I love being able to help everyone, from my fellow colleagues in-house, to being able to help colleagues within Sanctuary Care via the phone or email.


Wayne

Wayne Armstrong

Job Title: Housekeeping Assistant

Joined: 2022

I like helping the residents and making sure their rooms are clean and tidy and that the care home feels homely.


Keith

Keith Roberts

Job Title: Maintenance Operative

Joined: 2023

I love the home’s atmosphere, the residents, the staff and the general ambience of the building.


Heidi

Heidi Ball

Job Title: Team Leader

Joined: 2022

I love that every day is different.