Ridgewood Court Residential Care Home

Ridgewood Drive, Pensby, Wirral CH61 8RA
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9.7 64 Reviews
  • Ridgewood Court Residential Care Home, Wirral
Ridgewood Court is a modern home where the dedicated team provides high-quality residential, dementia care and respite care breaks.

With beautifully decorated, spacious bedrooms and walk-in wet rooms, there are so many fabulous spaces for the residents to enjoy.

But it’s the team which makes this home, run by not-for-profit provider Sanctuary Care, really special. They are passionate about Sanctuary Care’s vision of Enriching Lives, based on the six senses people need to feel happy and fulfilled – a sense of security, belonging, continuity, purpose, achievement and significance.

Residents are actively involved in how the home is run, including deciding what fruit and vegetables to plant in their miniature allotment plot in the garden. They love to grow their own and pick the produce, which the chef uses in the kitchen. Some of the residents help to look after the home’s chickens, the eggs again being used in the kitchen.

The home has its own Resident Ambassadors, who do everything from interviewing potential staff to providing feedback on everything from the activities to the menu.

Animals are a special part of the home. As well as chickens, there is an aviary in the garden, built especially for one of the residents, who didn’t want to leave her birds behind when she moved in. There are also guinea pigs and regular visitor, dog Eddie.

Ridgewood Court is a stunning modern home, with a cinema room, with a popcorn machine and even a sweet trolley. They also enjoy lots of other activities, from gentle exercise sessions and music, to cheese and wine evenings. There is also a hair and beauty salon, a vintage tea room, a garden room and beautifully furnished lounge and dining rooms, where residents enjoy delicious home-cooking.

The gardens, which also have raised planters, are surrounded by wheelchair-friendly pathways.

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Care Provided by Ridgewood Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sam Armstrong (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ridgewood Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,410
    • RESPITE Self-Funded Residential Care from £1,410

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1410 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Ridgewood Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Television point in own room

Ridgewood Court Residential Care Home Reviews (64)

Total of 64, showing 41-60
9.7

Ridgewood Court Residential Care Home has a Review Score of 9.7 (9.741) out of 10, based on 14 reviews in the last 2 years. Over all time Ridgewood Court Residential Care Home has 64 reviews.

Overall Experience

  • 53
  • 9
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Review from Kate T (Granddaughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother is being wonderfully cared for by the amazing team in what are such difficult circumstances for everyone. Thank you to everyone at the home for working so very hard to keep everyone safe.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for taking the time to review our home and for your kind words. Best wishes, Fae


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Review from Michael G (Son of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At such a difficult time the care shown by the staff at Ridgewood has been of the highest standard. My family appreciate the efforts made to protect and keep safe the residents, and staff.
The manager has endeavoured to keep us informed throughout the periods of lockdown at what was a particularly
tragic time.

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Review from Helen H (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved to Ridgewood Court after a few weeks in respite care and the staff have helped him settle in very well. It is a very welcoming place to visit.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind words about our home, we hope your father continues to enjoy his time with us. If there is anything we can do please speak to the Home Manager, her door is always open for you. Best wishes.


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Review from T B (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident since July 2019. There have been a few initial problems with her settling in, but overall, everyone goes through this. As a family, we are very happy with how the home is run. The majority of the staff are excellent, with the minority improving. Continual improvement is in
evidence. Activities needed to improve, and the signs are very positive.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind words about our home, the team will be thrilled to hear your kind words. Best wishes, Fae.


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Review from D W (Husband of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Initially seemed to be ideal, friendly staff, nice ensuite bedroom, satisfactory food, a good range of entertainments. However, security and attention to details are a problem, although understandable, eg. bedrooms open to all residents, hence things going missing or mysteriously appearing. Insufficient
care is taken when dressing the resident. Complaints noted and hopefully will be acted on. Early days yet and hopefully things will settle down long-term.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your review and kind words about our home. I will be sure to pass your feedback onto the home but please know that Katie's door is open for you whenever you need to chat about anything. Many Thanks, Fae.


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Review from Jan T (Sister of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Ridgewood Court Residential Care Home is excellent. It is a lovely care home. The staff are caring.
The first time when I went, I was blown away. I am so glad my brother is in the care home. He has settled in lovely.
It's a joy to visit my brother in such a lovely place.

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Review from Stephen W (Son of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very hard working and pleasant staff try to make the residents as comfortable as possible. The property is very bright and gives an airy feel. Sometimes things aren't right, (especially on the dementia floor which my mum is on), but I'm not sure that they can be improved on, as it's the nature of the
residents' illness that causes most of the problems.
Updates could be given to relatives a bit more frequently.
Would like residents to be taken out regularly.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind words about our team and home, and thank you for your feedback. I will be sure to pass this onto Katie and the team. Best wishes, Fae.


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Review from Lynda F (Daughter of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my dad went into Ridgewood Court, of course, we were worried that he might not settle. But with the care, love and nurture of this fantastic team, we could not have asked for more. Both male and female staff members went above and beyond there call of duty, and it is them that carried the smooth
running of the home.
The leadership of the manager was not the most pro-active, but this has been rectified with a new leader who I cannot fault.
Dad was happy, cared for and loved and if his circumstances had not changed I would not have even considered a move to another home, but he now requires EMI nursing care and a more 1-1, so it was with a sad heart that we had to re-locate dad.
I would 100% recommend this wonderful care home.
A big thank you to you all.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for such kind words about our home. Whilst I am very sorry to hear that you have had to move your father, it is wonderful to hear how well his time with us went. I will be sure to pass your feedback onto Katie and the team; they'll really appreciate it. Best wishes, Fae.


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Review from Clare B (Daughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we would like to acknowledge the wonderful care and attention to our father. You all show such compassion and commitment to the provision of quality care, particularly at times when he can be more challenging and difficult when he is agitated and unsettled. You all seem so professional
in your handling of these situations using talking therapies to help him relax.
We would like to mention the welcoming staff at the door and the carers and seniors who work on the first floor where my Dad is, we very much appreciate you all including the activities co-ordination. Well done to you all.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for such lovely feedback Clare. It is wonderful to hear how pleased you are with our home and the care we provide. I will be sure to pass this onto the home manager and the team. Best wishes.


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Review from Vera W (Sister of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister became a resident at Ridgewood Court in April 2019. Previously she had been looked after for 2 years by the family but we could cope no longer. She has settled happily in her new home, is eating properly, sleeps well and greets her visitors with a smile and rarely complains. She spends a lot
of time socialising in the lounge, goes to singing in the local Church most weeks but I think she would enjoy more of the activities provided if only she could remember to go!

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Review from G M (Son of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and helpful. If I ask questions about my mum, they are aware of how she is, where she is etc. Not always the case in other nursing homes.

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Review from M M (Regular Volunteer) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor at Ridgewood Court for many months. From my first visit, I have always been welcomed with a friendly face. The home is absolutely beautiful (more like a hotel), staff always available and residents happy and obviously well cared for.
I have visited a few nursing/residential
homes in my capacity as a volunteer/befriender and Ridgewood is definitely top of the list!

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Review from Mary L (Granddaughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is always extremely helpful and friendly. All members of staff are professional with their work. The building is clean and welcoming, very homely.

Reply from Kate Yates, PR Officer at Ridgewood Court Residential Care Home

Thank you for your lovely comments Mary. We shall be sure to pass these on to the manager and his team at Ridgewood Court. Warmest wishes.


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Review from Gill J (Niece of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has recently moved to Ridgewood Court. She is receiving very good care and is happy. Staff are friendly and helpful. Nothing is too much trouble. Thank you!

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Dear Gill, thank you for such a lovely review. I will be sure to pass this onto the manager and the team. Best wishes, Fae


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Review from L B (Husband of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, I am very satisfied with Ridgewood Court. On very many occasions, at various times of day when I arrive, there are 4 or 5 carers sitting around a table whilst a number of residents are sitting on their own, staring into space. I feel sure that some of those residents would benefit from the
stimulation of a conversation with one of the carers.

Reply from Fae Doherty, Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind words and feedback. I will be sure to pass this onto the manager and the team; his door is always open if you ever have any further feedback. Best wishes,


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Review from Beverley M (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Ridgewood extremely satisfactory. The care staff are extremely pleasant and friendly and provide top quality care. Likewise, reception staff are very helpful and welcoming and any issue/request is dealt with efficiently and in a very friendly way. As a relative, I feel I can approach them
about anything.

Reply from Ruth Brown, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind comments about Ridgewood Court and we are so pleased to hear you're happy with the care and find the staff friendly and approachable.


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Review from Maria K (Niece of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way home is run. All the staff is very caring. My Aunt is very happy in her new home. Rooms are all lovely and kept so clean. Any spills are cleaned up straight away and it never smells.

Reply from Ruth Brown, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your review of High Peak, we are pleased to hear you are happy with your aunt's care from our dedicated team.


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Review from S L (Daughter-in-law of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home and environment, residents very well cared for. Excellent facilities.

Reply from Ruth Brown, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your review of Ridgewood Court, this is wonderful to hear.


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Review from Lynne M (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is very well cared for by the excellent staff. A warm welcome whenever family or friends visit.
Home always clean and fresh.
Excellent laundry service. Chef and staff make great efforts to suit a very "picky" eater.

Reply from Fae Doherty, Marketing Officer at Ridgewood Court Residential Care Home

Dear Lynne, thank you for your lovely feedback. It is wonderful to hear how happy you are with the care provided at Ridgewood Court and that we meet your mother's needs. I will be sure to pass your kind words onto the manager and the team. Best wishes.


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Review from K P (Son of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with care taken to my mother (99 years old)
good people are the strength of all companies.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Ridgewood Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Ridgewood Court Residential Care Home is calculated as follows: ( (134 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 166 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridgewood Court Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2021

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Aimie

Aimie Heller

Job Title: Deputy Manager

Joined: 2018

Aimie joined the team at the very beginning as a team leader and has worked her way up to Deputy Manager. Aimie brings happiness and joy to the residents' lives and has always got a smile on her face.


“I am a people person and like to make a difference and enrich the lives of our residents and staff," she says.


Anna

Anna Kinseley

Job Title: Receptionist

Joined: 2021

Anna loves Ridgewood Court, as does her gorgeous Border Collie Eddie, who comes to work with her every Thursday, much to the joy of the residents who adore spending time with him.


Being in reception is the main focal point of the home, therefore I see a lot of people coming and going throughout the day. Residents and their families are a big part of why I still enjoy doing what I do.


I love being able to help everyone, from my fellow colleagues in-house, to being able to help colleagues within Sanctuary Care via the phone or email.


Wayne

Wayne Armstrong

Job Title: Housekeeping Assistant

Joined: 2022

I like helping the residents and making sure their rooms are clean and tidy and that the care home feels homely.


Keith

Keith Roberts

Job Title: Maintenance Operative

Joined: 2023

I love the home’s atmosphere, the residents, the staff and the general ambience of the building.


Heidi

Heidi Ball

Job Title: Team Leader

Joined: 2022

I love that every day is different.