Riverdale Care Home

65 Duggers Lane, Braintree CM7 1BA
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9.9 80 Reviews
  • Riverdale Care Home, Braintree
Riverdale Care Home is where first-class care meets luxury living. This 40-bed exceptional care home provides outstanding residential, nursing, respite and dementia care in a beautiful purpose-built setting, which offers private en-suite rooms and rooms for couples. The home prides itself on its array of lifestyle initiatives, which have been specially designed to promote the wellbeing of residents.

These include:
Chatterbox: a unique way of initiating conversations amongst residents and staff, by encouraging residents to ask a simple question and posting it in the 'Chatterbox'.
Make a Wish: residents choose a special wish they would like to fulfil, and these wishes are granted periodically throughout each year, giving residents and their families an occasion to look forward to where special memories are made.
About Me: an initiative designed to help staff get to know each individual, their likes, dislikes and what is important to them.
Lifestyle Pioneers: residents are given the opportunity to become a 'pioneer' in a lifestyle field of their choice. Whether they like to paint, garden or read, there is a pioneer role for everyone at Riverdale.

A host of hi-spec facilities are available throughout the home for residents’ comfort, along with freshly prepared food cooked by talented chefs, all tailored to the individual preferences of residents. On-site amenities include a hair & beauty salon, multisensory spa bath, cinema, potting shed, fine dining and outdoor terraces – Riverdale also offers an eco-friendly sustainable living space that meets the individual needs of all residents. More than just outstanding residential care; Riverdale offers a home-from-home environment, to ensure all needs – beyond the realms of care – will be met.

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Care Provided by Riverdale Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nathalie Champion (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Riverdale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly to discuss the fees in more detail such as what is included and information relating to funding contribution.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. No restrictions on visiting.


  • Parking

  • Ample on-site parking.


Riverdale Care Home Reviews (80)

Total of 80, showing 1-20
9.9

Riverdale Care Home has a Review Score of 9.9 (9.925) out of 10, based on 41 reviews in the last 2 years. Over all time Riverdale Care Home has 80 reviews.

Overall Experience

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Review from A W (Niece of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very happy at Riverdale and well looked after, the staff are always cheerful and always have time to speak to you I find it a well organised environment, clean and welcoming

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your kind words! We're delighted to hear that your uncle is happy at Riverdale and that you've had such a positive experience with our staff. We take great pride in providing a welcoming, well-organized, and caring environment, so it truly means a lot to hear your feedback.


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Review from Susan P (Friend of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I visited our dear friend who is receiving respite care. We were very impressed with every aspect of Riverdale Care Home. The reception staff were helpful and friendly. Thank you.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for taking the time to leave a review, we appreciate your kind words.


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Review from D P (Husband of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was moved to the Riverdale Care Home, in Braintree, one week ago. Our two sons have been asking about Mum, how is she settling in? I would reply that she is being well cared for and is settling in.
Recently when they ask about Mum, I reply that I too am settling in!
The whole staff has been
very supportive of both of us.
The food and facilities are first class, also the weekly activities schedule, that has been emailed to me.
Besides all of the above, all of the staff are so helpful. What I really like is the great feeling that being obsessed with teamwork.
The customer relations manager collated all of the information regarding my wife and then passed the relevant details to each member of staff.
I have already recommended Riverdale Care Home to a dear friend.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your thoughtful and heartfelt review. We understand that moving into a new environment can be a big change, not just for residents but for their loved ones too, so we're delighted that our team has been able to support you both during this transition. Your kind words about our staff, facilities, and activities mean a great deal to us. We take pride in our commitment to teamwork and person-centred care, ensuring that every resident feels comfortable, valued, and well looked after. It's fantastic to know that you appreciate the communication and effort put into making your experience a positive one. We are also truly grateful for your recommendation to your dear friend - there is no greater compliment than that!


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Review from S C (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A party was organised for my mum's 93rd birthday. The party was really amazing and was enjoyed by us all, a great effort was made by the staff on this occasion and when I go to visit my mum as well, they are very kind and caring. Staff go above and beyond.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your lovely review! We're delighted to hear that your mum's 93rd birthday celebration was such a special occasion and that you all had a wonderful time. Our team takes great pride in creating memorable moments and providing kind, caring support, so it's truly rewarding to receive such kind words.


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Review from H B (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Riverdale now for over a year and has received excellent care with lovely cheerful staff from healthcare assistance to kitchen staff.
We always feel welcome when we visit and have attended special events like the summer party, art exhibition, and recently a party for Mum's birthday.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words! We're so pleased your mum is happy at Riverdale and that you've enjoyed visiting and celebrating special moments with us.


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Review from S P (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere and quality of care for Mum.
She is so happy at Riverdale and you really did go that extra mile to make her recent birthday extra special.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your review! We're thrilled your mum is happy at Riverdale, and it was our pleasure to make her birthday extra special.


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Review from P P (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad is well cared for and is listened too, they are lots of activities for the residents and rooms are kept very clean, staff are all brilliant and appear to enjoy their job.
One issue I have had is that my Dad's clothes often go missing and as tumble dried often shrink so have to be replaced.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words about the care and activities. We're sorry to hear about the issue with his clothing and will work to resolve this. Your feedback is much appreciated!


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Review from Marianne M (Friend of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Riverdale a number of times and each time I have been impressed by the quality of care, patience, and understanding of all staff. Their demeanour is always one of cheeriness and nothing is too much trouble for any staff member. At very short notice their arrangements for a Family Christmas
Day had to be changed because of inclement weather. But, you would never have known it! Well done to everyone for a wonderful afternoon.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your kind words and for taking the time to share your experience at Riverdale! We are thrilled to hear that you've consistently been impressed with the quality of care and dedication from our team. Your recognition of our staff's cheerfulness and commitment means the world to us, as we strive to create a welcoming and supportive environment for everyone. We're especially glad you enjoyed the Family Christmas Day despite the unexpected weather challenges. It was important to us to ensure the day remained special, and we're delighted it came together seamlessly for you.


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Review from L P (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last few weeks, I have witnessed and experienced an overwhelming lift in the staff's morale in and around Riverdale. I believe this is due to new management who displays a real presence around the home. The home feels a much happier place to be. Staff are much more motivated. Overall standards
in both care and support have clearly risen along with activities, cleanliness, and overall appearance. I feel very lucky to have my Mum as a resident at Riverdale. When I leave after a visit I feel she is safe and well cared for.

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Review from C W (Friend of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been coming monthly to visit a resident for the past 18 months. We have found the staff friendly and welcoming, very positive in their interaction with residents.
She is well cared for and always looks smart. There are high standards of cleanliness in the rooms and the toilet!
The security
is good and over we have been impressed with the high standard.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

We truly appreciate you taking the time to share your experience with us. Your feedback is invaluable, and we're so grateful for the opportunity to learn from it and keep improving.


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Review from S G (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Riverdale in August and so far we have been very happy. Dad has settled in well, the staff are friendly and attentive. Dad is happy and being very well looked after, which is peace of mind for the rest of the family.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are glad to hear about your experience. Your input helps us continue to improve and provide the best service possible.


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Review from Carolyn G (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Riverdale were happy to help from the outset. They put a package in place to get my Mother out of hospital and everything was arranged quickly and efficiently to welcome her within a few days of my first contact which was crucial and very helpful. Mum settled ok, but as she was only there
for recuperation after an operation she wanted to keep herself to herself rather than join in with the full-time residents. The staff understood her needs and whilst encouraged her to come out of her room didn't insist or keep on trying, which was appreciated. We had some medical issues initially which the nursing staff handled quickly and successfully and the care staff looking after Mum's personal care were generally really lovely - different characters as always suiting everyone differently. I visited Mum every day at various times and was always warmly welcomed and treated like a friend which was lovely.
I felt Riverdale is doing a really wonderful job for all residents both full-time and temporary.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your kind words, the team at Riverdale appreciate your feedback. We are pleased to hear that the care given and welcome made helped your Mum recuperate.


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Review from D G (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express the gratitude my siblings and I feel for the care and warmth the staff at Riverdale had for our mum. She was well looked after right up to the time of her passing.
The home is bright and airy with lots of going on and everyone was included. Thank you all the staff for everything.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Our condolences for your loss, our thoughts are with you. The team at Riverdale appreciate your kind comments and time taken to leave a review.


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Review from Eunice W (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's end-of-life care was outstanding. My family and I spent a week at Mum's bedside and the home not only looked after Mum extremely well, but all the staff ensured that my family and I were also taken care of. They were respectful and caring to us all right to the very end. Mum was in the
best hands - everything was thought of, including putting a rose on her bed after Mum had been removed to the funeral directors. The staff gave us plenty of time to pack up Mum's possessions and offered help with absolutely everything. As sad as it was that we lost our mother, it was a blessed release for her to go, and she wasn't on her own at the time of passing. I cannot recommend Riverdale Care Home in Braintree enough. Not only is it a lovely place to be, but we all had peace of mind that Mum really did have the best care throughout her stay there. All the staff, from the top to the bottom were fantastic. Thank you very much to everyone at Riverdale.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Our thoughts are with you at this time, condolences for your loss. The team at Riverdale Care Home greatly appreciate your heart-warming comments and want to express their heartfelt gratitude for taking the time to leave a review. Your feedback is invaluable and greatly appreciated and they are honoured to receive your recommendation.


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Review from Nigel M (Son of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Riverdale for a little over two years. I have been consistently impressed with the level of care that Riverdale provides. Not only are the facilities and atmosphere excellent, but the staff are amazing right from the managers to the 1 to 1 carers. I can't thank them enough
for the care and respect they showed Mum and our family throughout her residency. There seemed to be nothing that was too much trouble for them. Their infinite patience and understanding helped guide us through Mum's final days and created a comfortable space so Mum could pass away with dignity, something that I will be forever grateful for.
I can unreservedly recommend Riverdale as a safe and very well-run care home.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Our condolences on your loss, the team at Riverdale are very grateful for your very kind heart-warming words, it means a lot to them to receive such positive feedback. The whole team wish you well and welcome you to visit at any time.


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Review from K T (Daughter-in-law of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was transferred from the hospital to Riverdale for end-of-life care. I have been a nurse for 36 years and the compassion, care, and kindness that was shown to my Mother-in-law and us as a family was phenomenal.
My Mother-in-law had not been treated well in the London hospital. When
I arrived to see her on the day of admission she was smiling for the first time in weeks. The staff were so gentle with her at all times. We could come and go as we pleased and there was always the offer of a cup of tea/coffee or just generally checking in with us. On the day that my Mother-in-law died, it was so peaceful and calm. The staff were there if we needed them but not intrusive.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you so much for your heartfelt review. We are honoured to have been entrusted with the care of your mother-in-law during such a sensitive time. Knowing that our team could provide the compassion, care, and kindness that brought a smile to her face after weeks is truly touching.


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Review from M B (Son of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Riverdale for the last two months of his life, the nursing care he received was of the highest standard and as a family, we could not have asked for a better place. All the staff from the nurses, receptionist, cook, and cleaner to the caretaker treated Dad with total respect and
catered for his & the family’s requests. On our daily visits to Riverdale, we always felt welcomed which was nice & put us at ease during those stressful days.
As a family, we will never forget Riverdale & it’s professional caring staff you are a credit to your profession.
Thank you.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for taking the time to leave this heart-warming review, the team at Riverdale appreciate all your wonderful comments and is thinking of you at this time.


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Review from M W (Sister of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home, absolutely fantastic care beautiful place and such a caring and friendly atmosphere and staff I could have not wished for better care for my brother in his last few months before he died peacefully.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

We're deeply grateful for your heartfelt recommendation. It's truly humbling to know that we could provide exceptional care to your brother during his final months. Please accept our sincerest condolences for your loss.


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Review from Peter D (Brother-in-law of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank the staff of Riverdale Care Home for the excellent care given to my brother-in-law during his days in their care. Nothing was too much trouble for them and the care that he was given was outstanding family and friends were made very aware of his welcome.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words! We're glad your brother-in-law received excellent care at Riverdale. Your feedback means a lot to us.


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Review from John U (Brother of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in the care of Riverdale Care Home from September 2021 until her death in February 2024. Throughout this time, she received loving and safe care from dedicated staff and management. The home is up-to-date, bright, clean and welcoming and all needs are catered for, including activities,
catering and hairdressing etc. Relatives quickly establish easy relationships with staff at all levels and as a consequence, can be assured that all residents are safely and well looked after.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for taking the time to leave such lovely words for the team at Riverdale, they appreciate your feedback. Deepest condolences to you on the loss of your sister. May your happy memories give you peace and comfort during this time.


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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Riverdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Riverdale Care Home is calculated as follows: ( (447 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 482 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverdale Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

2018 Great British Care Awards Regional Finalist

Recipient: Westgate Healthcare Ltd

Date: Saturday 10 Nov 2018 More details

2017 National Care Awards Finalist

Recipient: Westgate Healthcare Ltd

Date: Friday 24 Nov 2017 More details

2017 Hertfordshire Care Awards Finalist

Recipient: Westgate Healthcare Ltd

Date: Friday 24 Nov 2017 More details

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Meet the Team (2)

Nathalie

Nathalie Champion

Job Title: Home Manager

Joined: 2024

Nathalie has worked in health and social care for over 12 years and has been a registered nurse for 5 years. Her passion is to provide individualised, person-centred care and to enrich resident’s lives in this chapter of life. She promotes excellence in care, a strong team spirit and family, providing a homely feel to Riverdale Care Home for residents and their families.


Lynda

Lynda Inch

Job Title: Customer Relations Manager

Joined: 2019

Lynda has 25 years of experience within the care sector as a previous Home Manager. She is compassionate, and understanding and demonstrates empathy to ensure that she delivers first-class relations to new clients, family and friends ensuring the transition into Riverdale Care Home is a positive and pleasant experience.


Frequently Asked Questions about Riverdale Care Home

What types of Care is Riverdale Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverdale Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Riverdale Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Riverdale Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverdale Care Home to the centre of Braintree?

0.8 mile(s) as the crow flies, distance by road may be significantly further.