Riverdale Care Home

65 Duggers Lane, Braintree CM7 1BA
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9.9 80 Reviews
  • Riverdale Care Home, Braintree
Riverdale Care Home is where first-class care meets luxury living. This 40-bed exceptional care home provides outstanding residential, nursing, respite and dementia care in a beautiful purpose-built setting, which offers private en-suite rooms and rooms for couples. The home prides itself on its array of lifestyle initiatives, which have been specially designed to promote the wellbeing of residents.

These include:
Chatterbox: a unique way of initiating conversations amongst residents and staff, by encouraging residents to ask a simple question and posting it in the 'Chatterbox'.
Make a Wish: residents choose a special wish they would like to fulfil, and these wishes are granted periodically throughout each year, giving residents and their families an occasion to look forward to where special memories are made.
About Me: an initiative designed to help staff get to know each individual, their likes, dislikes and what is important to them.
Lifestyle Pioneers: residents are given the opportunity to become a 'pioneer' in a lifestyle field of their choice. Whether they like to paint, garden or read, there is a pioneer role for everyone at Riverdale.

A host of hi-spec facilities are available throughout the home for residents’ comfort, along with freshly prepared food cooked by talented chefs, all tailored to the individual preferences of residents. On-site amenities include a hair & beauty salon, multisensory spa bath, cinema, potting shed, fine dining and outdoor terraces – Riverdale also offers an eco-friendly sustainable living space that meets the individual needs of all residents. More than just outstanding residential care; Riverdale offers a home-from-home environment, to ensure all needs – beyond the realms of care – will be met.

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Care Provided by Riverdale Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nathalie Champion (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Riverdale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly to discuss the fees in more detail such as what is included and information relating to funding contribution.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. No restrictions on visiting.


  • Parking

  • Ample on-site parking.


Riverdale Care Home Reviews (80)

Total of 80, showing 21-40
9.9

Riverdale Care Home has a Review Score of 9.9 (9.923) out of 10, based on 40 reviews in the last 2 years. Over all time Riverdale Care Home has 80 reviews.

Overall Experience

  • 76
  • 4
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Date Published

80
10
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Review from Aaron T (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Riverdale at the tail end of February 2024. For the first time in a number of months, I knew that she was in a safe place, somewhere cosy and warm.
The staff that I encountered at Riverdale were uniformly friendly, caring and very warm.
The medical care given to my mother was
exemplary and it was clear that she felt that too. She ended her life there and again, it was allowed to take place with such dignity.
Thank you so much for doing what you do.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Our heartfelt condolences go to you and your family. Thank you for taking the time to leave a review, the team at Riverdale appreciate your feedback at such difficult times and they will be pleased to hear that you felt the care was exemplary and dignified.


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Review from Ian H (Son of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Riverdale for a long time now so myself and the family are very familiar with it.
I want to and have got to say that this is the friendliest, happiest and most professional, caring organisation, and I cannot thank them enough.
Staffing levels are excellent.
Management are friendly
approachable and genuinely care.
Every nurse and care worker seems so happy and the atmosphere here is the best I have seen in all the care homes we visited.
From my father, Mum, other family members and myself thank you so much and thank you for striving achieving and repeating excellence.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for taking the time to review our home and for the wonderful comments for the team at Riverdale. We are delighted you appreciate our caring management and staff. The team are committed to ensure all our residents live happy, contented lives whilst in their care.


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Review from P B (Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before Xmas there were 2 days when all residents capable with carers and manager were taken to the local garden centre which had a large Christmas display. First of all, we all had tea and cake when we arrived. We spent time walking around the Xmas wonderland which was really spectacular because it
gave me time to buy cards or presents as I wished and have a laugh, which lifted my spirits.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your positive feedback. We are delighted to hear that you had a great experience at the local garden centre and that you are enjoying living at Riverdale.


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Review from E W (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Riverdale for nearly four years and sadly passed away in December 2023. The professional and compassionate approach shown from the staff when it became clear that she urgently needed to be admitted to hospital was exemplary. They treated my mother not only with concern but
also with great dignity and always found the time, in very stressful circumstances, to keep me fully updated with her condition and how they felt it should be managed. During my mother's time at Riverdale, the staff showed her such love and warmth and seemed to innately understand what was needed for her. I am truly very grateful for the support and kindness she was shown and would not hesitate to recommend Riverdale to anyone looking for a top-class care home.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

We are deeply sorry for your loss and hope that you find comfort in the fact that your mother was treated with kindness and compassion during her stay at Riverdale. Thank you for taking the time to leave a positive review; the team at Riverdale values and appreciates your kind words.


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Review from Lyndsay W (Daughter-in-law of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been very happy since she moved to Riverdale, and on arrival, all the staff worked hard to settle her in and took the time to get to know her. As her needs increased from being reasonably able and independent to being dependent on nursing care, the home has seamlessly managed this
transition to the highest standard. The home is very well-led, and all the staff are caring, compassionate, motivated and enthusiastic. The activities, food, celebrations and general day-to-day life at Riverdale make it a lovely place for residents and visitors. The personal attention that my mother-in-law has received has given her family the reassurance that it was the right decision for her to become a resident and I would not hesitate to recommend Riverdale.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for such a wonderful review, the team at Riverdale are grateful for all the amazing feedback. They are very proud of the service they provide and treat everyone that enters their home like family. We are happy to hear that this is the right decision for your mother-in-law.


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Review from A L (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very supportive, professional and caring to our family before, during and since bereavement.
Always available with cups of tea and hugs.
Lots of varied activities and pet rabbits are always a delight to visit.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Firstly, please accept our condolences for your loss. The team at Riverdale are very grateful you have taken the time to leave a review - thank you.


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Review from Caroline S (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Riverdale Care Home for eight months. I have found her care to be outstanding. She has thrived in those months and speaks highly of the carers. There are so many varied activities which she really enjoys, especially the art classes. Friends and families are welcomed to
the many events and I have felt very emotional seeing the kindness and compassion shown to all who live there.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your wonderful comments, the team at Riverdale are proud to welcome friends and families to visit at any time and always treat others with the greatest respect.


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Review from S L (Daughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the member of staff who accompanied Dad and me for Dad’s minor operation on 11 December. It was a very long day for the three of us but she remained cheerful and very attentive to Dad despite the long wait for Dad to be seen. I will always be very grateful for her help and support
yet again, as she has already accompanied us to a previous hospital appointment for Dad in October.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your wonderful comment, the team at Riverdale are always on hand to help in any way possible and we are pleased to be able to provide you with any support required.


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Review from Julie D (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverdale has been a fabulous respite experience. From my initial enquiry, through the whole stay has been handled in a professional but friendly manner. The staff looking after my mum has been so kind. Riverdale is immaculately maintained and offers many activities, including a cinema room and a family
dining room, which we used to celebrate a birthday. The only criticism Mum had is she would have liked more variety of vegetables, especially broccoli!

Reply from Laura Davey, Marketing Executive at Riverdale Care Home

Thank you very much for taking the time to leave such a lovely review. We have passed on your comments to the home manager regarding food variety. We always welcome constructive feedback, as this allows us to enhance our services. Thank you.


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Review from P C (Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had visited a friend here when it first opened so knew it was a good place. So when it came time for me to need more care, I decided to come here. I am being looked after very well and the staff are kind and considerate. The meals are good (especially the desserts) and there is always a choice, if
you don't like either of them, the cooks are willing to make something else. I would certainly recommend it to anyone who is looking for a care home, either for themself or their relative.

Reply from Laura Davey, Marketing Executive at Riverdale Care Home

Thank you for choosing Riverdale Care Home and for taking the time to leave such a positive review. The team will be very pleased to learn that you feel very well looked after and that the staff are kind and considerate. Thank you for choosing Westgate Healthcare.


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Review from S W (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring staff if I need assistance they're always happy to help. Always very cheerful too with lovely smiles. Early on needed help getting into bed and they always obliged. Food has been good but not always to my taste but very difficult catering for so many people. Lovely being able to
have hair done and nails as well. Made me feel better, also feet. Have enjoyed the coffee mornings and the painting. Good all round, and sitting outside when sunny and watching the rabbits.

Reply from Laura Davey, Marketing Executive at Riverdale Care Home

Thank you for this wonderful 5 star review! We really appreciate you taking the time to write such a lovely, positive review. We have passed your kind words onto the amazing team at Riverdale Care Home. Thank you.


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Review from Christine H (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk into the home, it's like "home from home". You can feel the love everywhere you go. All the staff are compassionate, kind, caring and professional. They care for their resident's well-being as well as their medical needs. They have numerous events organised, a couple of which I have
attended. It's very uplifting for residents, and I felt uplifted too. They always make you feel welcome, asking if you want a drink. It's just like one big happy family.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your heartwarming review; the team at Riverdale appreciate all your wonderful comments. They work together as a team and take great pride in treating everyone who resides and visits Riverdale as part of their family.


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Review from Alison B (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverdale Care Home is a lovely place to reside, but most importantly, the staff are dedicated, loving, polite and compassionate. They study the residents and treated them as family. I cannot thank them all enough for taking care of my mum.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your wonderful comments; the team at Riverdale appreciate your amazing feedback.


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Review from K W (Friend of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting the care home, the service was outstanding. All staff members greeted me in a very friendly and caring manner. The stories of what events take place make me wish I was older and in this care home. There are a huge range of facilities available for everyone. The person I was visiting couldn’t
stop bragging about the friends she had made and all the fun activities they do. She especially enjoys going to the cinema. The team go over and above to make everybody happy. What more could anyone ask for? Thank you to everyone’s hard-work and effort. It is truly appreciated.

Reply from Laura Davey, Marketing Executive at Riverdale Care Home

This is such a wonderful, five-star review to read! Thank you so much for your generous, kind words. The talented team at Riverdale Care Home work so hard to ensure residents feel comfortable and safe at home. Residents particularly enjoy the charming cinema room. We are so pleased that you feel the service is outstanding, thank you once again.


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Review from Joseph H (Grandson of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was at this home for a couple of months. Every aspect of the home was great. Decor was homely and the staff - every staff member - felt like a family member. I am so glad my nan spent her last days here. The staff work to the top of their ability and go above and beyond.
This care home should
not be 'good', this care home should be the highest there can be.
Events too are so good and all staff take part to make it the best for the residents. Thanks to Riverdale.

Reply from Laura Davey, Marketing Executive at Riverdale Care Home

Thank you so much for taking the time to leave such a warm and meaningful 5 star review! These kind words will mean so much to the hard-working team at Riverdale Care Home. We are so pleased to hear that every aspect of your nan's care was great. Thank you, again.


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Review from Cheryl J (Granddaughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverdale Care Home is an extremely friendly, welcoming and caring place to be. I feel like my nan is in a five-star hotel, her every need is catered for. The staff genuinely feel like family and treat us like we are being welcomed in their home.
They have a huge range of activities, daily and weekly.
There’s always someone looking after my nan, physically, socially and emotionally, for example, I recently took my nan out for lunch and had to bring her back as she was feeling poorly, the staff checked her over, sat and talked to her and made her feel better!
The manager is always there to listen and help, having a door-open policy, very caring and also very professional, leading by example.
Staff are always going to that extra length to make sure residents feel cared for, listening to them and adapting timetables to suit their needs/desires. I am so happy she is here, she genuinely has been given another lease of life!

Reply from Laura Davey, Marketing Executive at Riverdale Care Home

On behalf of the team at Riverdale, thank you so much for your generously kind comments. We are so pleased to hear that your nan's physical, social and emotional needs are being met. We are very proud of the team and services provided by Riverdale Care Home and glad that you feel happy Nan is here with us. Thank you once again.


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Review from K C (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverdale Care Home have looked after Mum for nearly a year now and are a great team.
Everyone there cares about the residents, knows them as individuals and looks after them really well.
It’s meant that we can relax and know that Mum is being looked after by caring professionals.

Reply from Laura Davey, Marketing Executive at Riverdale Care Home

We really appreciate this wonderful 5 star review! The Home Manager and amazing team at Riverdale will be so pleased to hear that you are happy with the care mum is receiving. Thank you very much.


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Review from Heidi A (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Riverdale for approximately ten days after spending two months in another home. My family and I have nothing but praise for all the staff. They treated my father with dignity, respect and kindness and made his final days as comfortable as possible. The facilities in the home were amazing
and we were very sorry my father was too poorly to enjoy them! He would have loved nothing more than a beer in the little bar area! Thank you for making a difficult journey more bearable, your empathy was very much appreciated!

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your kind words regarding the team at Riverdale. The team take great pride in treating everyone like family and we are pleased to hear you thought your father was treated with dignity, respect and kindness. We are sorry for your loss and our thoughts are always with you.


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Review from D G (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have wished for a better home for my mother to spend the last months of her life. The staff were outstanding, treating her like one of their own family. The rooms were like homes from home and the food just like a five star restaurant! The care and detail to all was outstanding.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for leaving a heartwarming review, we are sorry for your loss and our thoughts are always with you. The Riverdale team will be pleased to hear that you couldn't have wished for a better home for your mother.


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Review from Char-Lee G (Granddaughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and very friendly and caring. You can go to them for any questions and support and they will be more than happy to help. Since my nan arrived at Riverdale she is thriving eating more drinking more and her conversations are better. The care home is very clean always different activities
for the residents and generally a great family vibe between staff, patients and family members. Highly recommend Riverdale Care Home. Thank you for everything you do!

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your kind words, our team work very hard to make our residents and families feel welcome and part of the family at Riverdale. We are so glad to hear you are happy with the care your nan is receiving and are always on hand to support you all.


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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Riverdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Riverdale Care Home is calculated as follows: ( (435 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 470 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverdale Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Nathalie

Nathalie Champion

Job Title: Home Manager

Joined: 2024

Nathalie has worked in health and social care for over 12 years and has been a registered nurse for 5 years. Her passion is to provide individualised, person-centred care and to enrich resident’s lives in this chapter of life. She promotes excellence in care, a strong team spirit and family, providing a homely feel to Riverdale Care Home for residents and their families.


Lynda

Lynda Inch

Job Title: Customer Relations Manager

Joined: 2019

Lynda has 25 years of experience within the care sector as a previous Home Manager. She is compassionate, and understanding and demonstrates empathy to ensure that she delivers first-class relations to new clients, family and friends ensuring the transition into Riverdale Care Home is a positive and pleasant experience.