Riverdale Care Home

65 Duggers Lane, Braintree CM7 1BA
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9.9 80 Reviews
  • Riverdale Care Home, Braintree
Riverdale Care Home is where first-class care meets luxury living. This 40-bed exceptional care home provides outstanding residential, nursing, respite and dementia care in a beautiful purpose-built setting, which offers private en-suite rooms and rooms for couples. The home prides itself on its array of lifestyle initiatives, which have been specially designed to promote the wellbeing of residents.

These include:
Chatterbox: a unique way of initiating conversations amongst residents and staff, by encouraging residents to ask a simple question and posting it in the 'Chatterbox'.
Make a Wish: residents choose a special wish they would like to fulfil, and these wishes are granted periodically throughout each year, giving residents and their families an occasion to look forward to where special memories are made.
About Me: an initiative designed to help staff get to know each individual, their likes, dislikes and what is important to them.
Lifestyle Pioneers: residents are given the opportunity to become a 'pioneer' in a lifestyle field of their choice. Whether they like to paint, garden or read, there is a pioneer role for everyone at Riverdale.

A host of hi-spec facilities are available throughout the home for residents’ comfort, along with freshly prepared food cooked by talented chefs, all tailored to the individual preferences of residents. On-site amenities include a hair & beauty salon, multisensory spa bath, cinema, potting shed, fine dining and outdoor terraces – Riverdale also offers an eco-friendly sustainable living space that meets the individual needs of all residents. More than just outstanding residential care; Riverdale offers a home-from-home environment, to ensure all needs – beyond the realms of care – will be met.

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Care Provided by Riverdale Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nathalie Champion (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Riverdale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly to discuss the fees in more detail such as what is included and information relating to funding contribution.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. No restrictions on visiting.


  • Parking

  • Ample on-site parking.


Riverdale Care Home Reviews (80)

Total of 80, showing 41-60
9.9

Riverdale Care Home has a Review Score of 9.9 (9.923) out of 10, based on 40 reviews in the last 2 years. Over all time Riverdale Care Home has 80 reviews.

Overall Experience

  • 76
  • 4
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Date Published

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Review from P B (Brother of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff including the office staff and carers go above and beyond and you can't fault any of them and they make all the relatives feel welcome.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your wonderful feedback regarding the team at Riverdale, they will appreciate your kind comments.


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Review from Adrian P (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and thought delivered to my mum are wonderful to see. The team have a genuine and transparent desire to care and support the residents in their care. They show amazing patience, diligence and warmth in their dealings. Excellent.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your very kind review, your feedback means a lot to our team and we wish you and your loved ones the best.


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Review from Linzy B (Daughter-in-law of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, clean, friendly and caring, such peace of mind knowing my mum-in-law is being cared for and treated with kindness and respect. Introduced to the staff and even the manager introduced herself to us and, even though my mum-in-law has dementia, she is treated and cared for to the highest
standard. Total peace of mind, so happy.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your kind words, our team work very hard to make our residents and families feel welcome and part of the family at Riverdale. We are so glad to hear you are happy with the care your mum-in-law is receiving and are always on hand to support you all.


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Review from Chris T (Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Riverdale Care Home will run with very friendly staff.
The food is of good quality and well-presented. Having worked in care, I am very impressed overall with all aspects, laundry and housekeeping are very good being fast and well done.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you very much for taking the time to leave us this kind review. Our team really value your feedback and are pleased to hear that you are impressed with all aspects of the facilities and services at the care home.


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Review from Michael C (Husband of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a heart-breaking experience to pass the care of my loved one into the care of the Riverdale Care Home. What has helped so much is the excellent care she has received there over the past fifteen months. The ambience of the home is that the residents, their families and the care staff are one extended
family and are treated holistically, there is excellent care for all parties. The staffing has improved vastly over the past year in both quantity and quality. All the staff appear happy in their work and will always greet you with a smile and a hello whenever you visit. You are kept up to date with the progress of your loved one and involved, as much as possible, in their welfare. You are invited to the many events that are primarily for the residents. The highlight last year was the staff pantomime.
Except when health conditions are a problem, the home is an open house and provides the 24-hour care and safety that I was unable to do.

Reply from Melissa Lawrence, Marketing Executive at Riverdale Care Home

We are so incredibly honoured to receive your heartfelt review. Our team are dedicated and passionate about the care and service they provide residents and their families. We are truly appreciative of your feedback; thank you.


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Review from C H (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became apparent Mum would need extra looking after, myself and my husband looked around a number of care homes. During our initial visit to Riverdale Care Home, I knew this was the one. From the en-suite rooms and their own TV, the cinema room, fine dining room and the lovely gardens, this is
first-class accommodation.
Mum was understandably apprehensive but within weeks of moving to Riverdale in April 2022, I could see she was happy and she was full of praise for the care she was getting. The rooms are spotless and all the staff are amazing. I live within walking distance of Riverdale so I am able to visit often. Sometimes I arrive to find Mum with the hairdresser or partaking in an activity, something I never thought would happen. Mum and several of the other residents particularly enjoyed the recent trip to the garden centre to see the Christmas lights. I cannot praise the home, management or staff enough.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your heart-warming review, the team at Riverdale work hard to make residents as comfortable as possible. It is great to hear that Mum is settled, happy and enjoys the activities and trips with other residents. Wishing you a lovely Christmas.


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Review from Sarah I (Niece of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the amazing, caring and loving staff. My uncle is at times very challenging but with the care and support of all the staff, he remains safe and loved.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you very much for taking the time to leave us this kind review. Our team really value your feedback and we are always here to support you with whatever you may need.


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Review from Dizzy G (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really struggled about putting mum in a home and felt as if I was letting her down in some way.
It took a while for mum to adapt and there were a few tears from me, but fast forward three months, and my dear old mum has her old sparkle back.
She looks so much healthier and happier and her days are
structured and interesting - rather than just sitting in a chair gazing at the same TV channel which she did at home.
She has a better social life than I do. The home is visually beautiful and spotlessly clean, and the staff are absolutely superb., treating the residents with dignity and compassion. To see my 'prickly' mother, laughing, hugging staff and holding hands with them is lovely to see., and is a testament to how at home she feels. We, as relatives feel welcomed at all times. This in turn has made myself and my family more relaxed and not so worried and 'uptight' about mum's condition. I wish I had done this earlier!

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Review from Sheila S (Wife of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had my husband transferred from another home to Riverdale and from the very beginning was made to feel pleased. As all the staff made me feel welcome and most importantly my husband's needs would be addressed, which over the two weeks he has been living at the home he has improved all round.

Reply from Melissa Lawrence, Marketing Executive at Riverdale Care Home

Wonderful to receive your feedback about your experience transferring to our home. It's a pleasure looking after your husband, and we wish you and your family the very best.


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Review from S A (Wife of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Riverdale for nursing care after a long hospital stay. Absolutely every member of staff were so kind and caring throughout my husband's stay. This kindness and caring extended to myself and my family. Nothing was too much trouble from all who we came in contact with.
We
recommend Riverdale 100% to anyone seeking care for their family members.

Reply from Melissa Lawrence, Marketing Executive at Riverdale Care Home

Thank you so much for your very kind review. Your recommendation and feedback mean a lot to our team, and we wish you and your loved ones the best.


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Review from Kevin F (Nephew of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a recommendation, we moved my aunt to Riverdale. Professional and caring staff assisted us to admit my aunt. The admission took place during Covid restrictions and we had to trust the staff and we were amazed by their welcoming approach. This continues to this day. My aunt's dignity, choice
and wishes are fully respected at all times. Encouragement to join in activities is taking place; but often refuses to attend group activities but enjoys 1:1 activities in her room. Riverdale is always very prompt in contacting us and giving regular updates both social and medical.
Excellent management at all levels gives the family confidence.
Excellence is reflected in every member of staff across the board.

Reply from Melissa Lawrence, Marketing Executive at Riverdale Care Home

Thank you for your lovely review! We are humbled by your kind words, and our staff will appreciate them. We're also glad to know that aunty is enjoying her time with us. We wish you and your family the best.


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Review from Pauline L (Friend of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend was 99 years of age when she finally accepted she had to go into a care home. She could not have chosen a better place to spend her last three weeks of life. Everyone without exception was treated here with such kindness. They were gentle with her and made every effort to engage with
her living there. She finally slipped away quietly with pristine pillows making her comfortable. I can't thank them enough for their kindness and attention. I only wish my friend had decided earlier to live in Riverdale.

Reply from Melissa Lawrence, Marketing Executive at Riverdale Care Home

Our sincerest apologies for your loss. We appreciate your kind-hearted review, it has warmed our hearts, and I can speak for the team when I say it was an honour. Thank you.


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Review from Julia B (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would totally recommend Riverdale as a care provider.
During this time the staff became the second family to our loved one and as well to the family. We could not ask for anything better for our loved one during this time, we felt everyone knew us and we knew everyone here, we felt it was a real
close connection with all staff.
There were some ups and downs as well but generally, the level of care has been exceptional.
We always had tea and biscuits. We loved our garden visits and activities.
We were always informed about anything, it was very good communication. Staff went the extra mile to ensure that our loved one was as safe as physically possible. We need to thank everyone for all the help in achieving CHC funding, without their help our application would never been successful.
Staff could not have been more kind and helpful, even providing us with a memory book of our loved one here after passing away.

Reply from Cara Zaleski, Marketing Manager at Riverdale Care Home

Thank you very much for taking the time to leave us this kind review. Our team really value your feedback and we are always here to support you with whatever you may need. Best wishes.


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Review from Sue W (Daughter of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital after an overnight stay. She was not well enough to care for herself at home but, despite having only 24 hours notice, Riverdale accepted her for a 2-week temporary stay. Both my mother and I were very impressed by the helpfulness and kindness of all the staff
at the home. In addition, my mother commented that staff were also efficient and reliable in responding to any requests she made. It is also worth mentioning that the food was excellent.
The situation was extremely stressful for me but this was alleviated by the way the staff dealt with the whole situation and the consideration shown towards me. Their confidence, positivity, warmth and professionalism was reassuring. I would have no hesitation recommending Riverdale to anyone considering this type of care.

Reply from Lesley Loizou, Customer Relations Manager at Riverdale Care Home

Dear Sue, thank you for your kind words, our staff work very hard to make our residents comfortable. As a company, we try to be as responsive as we can in these situations and were delighted that we were able to help Mum and you to provide that interim care required to build her back up. I hope she has settled at home, if you ever require our help again please do not hesitate to call. Lesley


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Review from Julie L (Niece of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just had our first face to face visit, it was wonderful and made the visit a very positive experience for my aunt. Thank you to all the staff at Riverdale who care for her!

Reply from Lesley Loizou, Customer Relations Manager at Riverdale Care Home

Dear Julie, many thanks for your review, it really was a pleasure to host your aunt's 100th birthday party and so pleased you got to see her in person on the day, it was truly memorable for everyone. Here's to many happy returns of the day.


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Review from Alan B (Son of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found from the initial enquiry, the process of admitting my father was made as smooth as possible. He was in a bad way health-wise and I can only say the level of care and standard of service was superb.

Reply from Lesley Loizou, Customer Relations Manager at Riverdale Care Home

Alan, it was a privilege to have been able to help you and respond to the emergency situation you and your father were in and to take care of him at Riverdale, he was a lovely gentleman and we were all very fond of him. We wish you and the family all the best.


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Review from Helen C (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Riverdale since October 2019. He took a few weeks to settle in, but the whole team did an amazing job to make the transition uneventful. In the last 12 months, he has willingly got involved in the many activities that the Riverdale activities team arrange for both the sound-minded residents
and dementia patients. I am in aware of the number and range of activities arranged for everyone. I believe that this mental stimulation has been a key factor in Dad coping with the lack of normal contact through this pandemic. It is fantastic that these are then recorded on Facebook for all relatives to view. This has been critical for residents relatives (like me) to cope with the lack of direct contact we can have with our loved ones. The whole team have worked hard and selflessly to ensure everyone is kept safe but happy. Thank you, everyone, at Riverdale, you all deserve a medal.

Reply from Lesley Loizou, Customer Relations Manager at Riverdale Care Home

Thank you for your kind words, we shall certainly make sure the staff see your feedback to them; it will give them a great boost to know how much they are appreciated by you and our other family members and it has been both a pleasure and a privilege to have dad living here with us at Riverdale.


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Review from Suzanne R (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has benefited from the role of the transition coordinator. It has enabled frequent, honest communication which has been reassuring. It is clear our needs are considered alongside Mum's and that she is there to support us as well at a very traumatic time. Knowing you can speak to someone,
without judgement, who is concerned about our wellbeing as well is very comforting. This has been one of the hardest things I have done in my life. She has made it less scary and been invaluable for our family.

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Review from S K (Daughter of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved to Riverdale Care Home at the beginning of the year mum has settled in very well. Since being in 'Lockdown' Riverdale has catered so well to the needs of the residents, keeping them entertained and thereby looking after both mental well-being as well as their general health. I cannot express
how pleased and grateful I am that mum is being so well looked after.

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Review from Julie B (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring and supportive staff. Such a warm, friendly, homely atmosphere. Tasty food, enjoyable and varied activities. In my Mum’s words ‘like a five-star hotel’. I could not have chosen a better place for my Mum.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Riverdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Riverdale Care Home is calculated as follows: ( (435 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 470 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverdale Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (2)

Nathalie

Nathalie Champion

Job Title: Home Manager

Joined: 2024

Nathalie has worked in health and social care for over 12 years and has been a registered nurse for 5 years. Her passion is to provide individualised, person-centred care and to enrich resident’s lives in this chapter of life. She promotes excellence in care, a strong team spirit and family, providing a homely feel to Riverdale Care Home for residents and their families.


Lynda

Lynda Inch

Job Title: Customer Relations Manager

Joined: 2019

Lynda has 25 years of experience within the care sector as a previous Home Manager. She is compassionate, and understanding and demonstrates empathy to ensure that she delivers first-class relations to new clients, family and friends ensuring the transition into Riverdale Care Home is a positive and pleasant experience.