Riverdale Care Home

65 Duggers Lane, Braintree CM7 1BA
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9.9 80 Reviews
  • Riverdale Care Home, Braintree
Riverdale Care Home is where first-class care meets luxury living. This 40-bed exceptional care home provides outstanding residential, nursing, respite and dementia care in a beautiful purpose-built setting, which offers private en-suite rooms and rooms for couples. The home prides itself on its array of lifestyle initiatives, which have been specially designed to promote the wellbeing of residents.

These include:
Chatterbox: a unique way of initiating conversations amongst residents and staff, by encouraging residents to ask a simple question and posting it in the 'Chatterbox'.
Make a Wish: residents choose a special wish they would like to fulfil, and these wishes are granted periodically throughout each year, giving residents and their families an occasion to look forward to where special memories are made.
About Me: an initiative designed to help staff get to know each individual, their likes, dislikes and what is important to them.
Lifestyle Pioneers: residents are given the opportunity to become a 'pioneer' in a lifestyle field of their choice. Whether they like to paint, garden or read, there is a pioneer role for everyone at Riverdale.

A host of hi-spec facilities are available throughout the home for residents’ comfort, along with freshly prepared food cooked by talented chefs, all tailored to the individual preferences of residents. On-site amenities include a hair & beauty salon, multisensory spa bath, cinema, potting shed, fine dining and outdoor terraces – Riverdale also offers an eco-friendly sustainable living space that meets the individual needs of all residents. More than just outstanding residential care; Riverdale offers a home-from-home environment, to ensure all needs – beyond the realms of care – will be met.

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Care Provided by Riverdale Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nathalie Champion (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Riverdale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly to discuss the fees in more detail such as what is included and information relating to funding contribution.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. No restrictions on visiting.


  • Parking

  • Ample on-site parking.


Riverdale Care Home Reviews (80)

Total of 80, showing 61-80
9.9

Riverdale Care Home has a Review Score of 9.9 (9.923) out of 10, based on 40 reviews in the last 2 years. Over all time Riverdale Care Home has 80 reviews.

Overall Experience

  • 76
  • 4
  • 0
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Date Published

80
10
19
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Review from C P (Daughter-in-law of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverdale is a lovely home with extremely caring staff who are genuine and helpful both to the residents and visitors. A special thank you must go to the lifestyle leader who does so much to entertain the residents with many and varied activities and outings and the lovely people who do arts and crafts.
Riverdale does provide a wide scope of interests for all of the residents and has a very happy atmosphere.

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Review from Tracey F (Niece of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved my Aunt into Riverdale after a bad full, her room was lovely, food very good and staff were all just fantastic. She was there for about six months and had more falls but always very well looked after. When she took a turn for the worse and we all knew it was near the end of her life, the staff
showed just how much they all cared by spending 24/7 with her and making her last couple of days so peaceful, as a family we really could not ask for any more than she was given. A very special thank you to the entertainment lady who stayed with her up to the end.

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Review from Teresa B (Daughter of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since early August when my father went to Riverdale, we have been delighted with the level of care and quality of service he receives. He feels safe and happy which is such a relief for me and his family. Today for his 91 birthday, we arranged a family get together in the upstairs restaurant for 11
guests. The staff were so helpful and they had prepared a very nice buffet which was very reasonable. He had a lovely time with his family and even his great-grandchildren running around causing mayhem. Thank you from all of us to all the staff at Riverdale not only for today but for all of the care and support you have given my dad. He enjoyed his champagne and I suspect he will have a lovely sleep.

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Review from Philippa O (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We did not think my dad would settle in, but he surprised us, due to friendliness of the staff and the monthly reviews- where we discuss changes and plan for the future.

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Review from Mary G (Respite Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very warm and comfortable, beds and rooms are lovely.
Staff are always ever ready to help you.
Happy, chatty atmosphere which helps when you are old and sad.
Food is great, lots of choice. I look forward to coming again.

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Review from Graham M (Nephew of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie loved Riverdale and enjoyed the activities and excellent food. All the staff were pleasant and really helpful. While I put value for money excellent, as I am sure it is, it doesn't mean that it is affordable. My Auntie would love to stay there indefinitely but can't afford it, so we have no
choice but to look elsewhere.

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Review from S J (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely new building, everything clean and tidy. Management and staff welcoming and always shave time for you. Rooms are great with the added bonus of having a wet room, nice furniture, plenty of storage space. Food is delicious and freshly prepared. If Mum does not fancy what is on the menu they will
do her something else, no trouble. I have joined Mum for lunch on several occasions. Only thing I have noticed things are not always consistent, not enough staff, clearing tables, don't know how they are going to manage when more residents!

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Review from K W (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New build, attractive, modern, very clean. Laminate flooring, easy clean, looks good but noisy. Food excellent and plentiful. Staff cheerful and helpful.

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Review from Debbie W (Daughter of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited a couple of Care Homes before finding Riverdale, I instantly knew that this was the one I wanted my Dad to live in. It is like a 5* hotel rather than a typical care home and I can’t recommend it highly enough. It is modern, clean and such a friendly place and there is always plenty of
laughter. The excellent staff are all very kind, caring and wonderful with the residents and always have time to talk to the relatives about any concerns. There are plenty of activities organised to keep everyone busy and stimulated and they even take them out and about for a change of scenery. All the meals are homemade, nutritious and very tasty and friends/relatives are very welcome to join the residents for lunch. It has made such a difference to my dad’s life as well as mine knowing that he is happy, safe and being well cared for. He was very lonely prior to moving to Riverdale but now has plenty of happy smiling faces around him. My thanks to all the staff.

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Review from Sylvia C (Sister of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home most welcoming and the residents were very happy.
The staff were caring and efficient.
The amenities were excellent.

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Review from D F (Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My day has passed quickly and happily. I have enjoyed all my good care in this lovely place.

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Review from Roy G (Son of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother four times while she was in respite care. Each time staff were very welcoming and attentive offering tea on arrival. From my mother's comments, she was clearly very happy during her stay and was full of praise for the staff. I stayed for lunch on three occasions and each time the
quality of the food and the conditions in which it was served was excellent. No hesitation in recommending this home.

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Review from L W (Friend of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a friend in one of your care homes. Was very impressed. Lovely and clean. Staff very helpful. My friend was making mince pies. She is enjoying her stay very much. Would definitely let friends and family know of such a lovely home.

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Review from Barbara G (Daughter of Resident) published on 29 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum attended for nearly 4 weeks respite and when she came home she was absolutely full of compliments for the place. The staff and management fell over backwards to please her and she said the lady chef was wonderful, as was the homemade food. Mum was entertained throughout and looks forward to going
back for another stay. The whole place is so clean and new, it is like a 5-star hotel. I am so pleased we discovered this place, it is a relief to go on holiday and know that mum will be enjoying herself. It would be lovely if there was a guest quarter, so my sister who travels from London on public transport could stay and not have to stay in a hotel alone.

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Review from Kevin S (Father of Resident) published on 29 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to you for respite care following the passing of his wife, our mum, in late August. Our family bereavement has had a significant effect on dad, to the point we all felt he needed support to help reinstate some normality.


Over the three weeks that he has been with you, we have seen

a huge improvement in his health and well being which is all down to the help of your team. Dad is so happy staying at Riverdale, we are working together to help him become a permeant resident.


Thank you all so much. We now see smiles and laughter where we saw unhappiness and tears. Nothing can change the past few months but the Riverdale staff have helped enormously to bring some stability and normality back to a very proud man. Thank you.


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Review from Sandra C (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just spent two weeks in respite care at Riverdale care home, Braintree and I cannot recommend it highly enough. I have had a previous poor care home experience which to Riverdale is just not comparable. The care my mother received has been of the highest quality. The staff were genuinely
very kind and caring, treating her with dignity and spent a lot of time talking to her and constantly assessing her needs. She was well stimulated with appropriate activities. Due to the lovely food, my mother has actually gained weight during her stay. I would have no hesitation to leave my mother in the safe hands of this care home.

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Review from Karl J (Son of Resident) published on 16 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by every members of staff for my mother, who was here for respite, was great. They were all so eager to please and their attitude towards their work was so professional. I would recommend this new care home above all the other care homes I have seen and reviewed in this area.

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Review from Ursula J (Respite Resident) assisted by family/friend published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time spent here was full of loving care from the staff and management.
The surroundings are very homely and clean, and my room was very comfortable.
I enjoyed all my meals here which were to a high standard.
I had fun with the activities and it was great to learn new things.
They made me feel
like I was part of a family, and because of that I now return to see them regularly where I'm always welcomed.

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Review from I J (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has stayed at Riverdale for a month for respite. She has absolutely loved her stay there and will definitely miss all the staff, the wonderful home cooked meals and the beautiful clean luxurious surroundings.
She has totally enjoyed all the fun activities that she has participated in, which
have helped her in her recuperation.
Myself and my family couldn't have asked for a better place for her to recuperate.
The staff are truly wonderful and caring, they've become like an extended family to us.
My mum will miss them terribly, although we will call in to see them for coffee mornings and other events.
I truly can't thank the manager and all the staff at Riverdale enough, for how well they have treated my mum and how well they have interacted with myself and my brother. They have our full support and full recommendation.
We will be back...

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Review from S G (Friend of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, we were met by very friendly, helpful and informative staff. The home is spanking new and, as such, exceptionally clean and 'fresh'.
The decoration is excellent - calming and tasteful.
The staff were exceptional - very attentive, kind, interested and caring.
Our friend, who's currently
a resident, has made huge progress in a very short time.
Everyone is very proud of this new home and rightly so.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Riverdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Riverdale Care Home is calculated as follows: ( (435 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 470 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverdale Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Nathalie

Nathalie Champion

Job Title: Home Manager

Joined: 2024

Nathalie has worked in health and social care for over 12 years and has been a registered nurse for 5 years. Her passion is to provide individualised, person-centred care and to enrich resident’s lives in this chapter of life. She promotes excellence in care, a strong team spirit and family, providing a homely feel to Riverdale Care Home for residents and their families.


Lynda

Lynda Inch

Job Title: Customer Relations Manager

Joined: 2019

Lynda has 25 years of experience within the care sector as a previous Home Manager. She is compassionate, and understanding and demonstrates empathy to ensure that she delivers first-class relations to new clients, family and friends ensuring the transition into Riverdale Care Home is a positive and pleasant experience.