Riverside Care Home

Main Street, Stapenhill, Burton-on-Trent DE15 9AP
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9.9 34 Reviews
  • Riverside Care Home, Burton-on-Trent
Riverside Care Home provides residential and nursing care for up to 42 older people in Burton-on-Trent.

Set on Main Street, Stapenhill, Riverside Care Home provides a central location at the heart of the local community. The home is a moment’s walk from local shops and restaurants, and is adjacent to the beautiful Stapenhill Gardens and River Trent.

All bedrooms are en-suite and tastefully decorated, while residents are welcome to personalise their rooms to suit their tastes. The home also features communal lounge and dining areas where residents can relax and socialise, plus its own private garden.

There is a busy schedule of activities for residents to get involved in. All meals are freshly prepared, and the kitchen team can cater to all dietary needs and preferences.

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Care Provided by Riverside Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Riverside Care Home Ltd
  • Person in charge
  • Catherine Coulson (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Number of floors: 2

Funding & Fees Guide for Riverside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,085
    • Self-Funded Nursing Care £1,050 – £1,085
    • RESPITE Self-Funded Residential Care £1,050 – £1,085

  • Fees are dependent on room rate and the available rooms and are not inclusive of FNCC contributions.
  • (these prices are only a guideline, please contact Riverside Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions. Protected mealtimes in place.


  • Parking

  • On site care park


Riverside Care Home Reviews (34)

Total of 34, showing 1-20
9.9

Riverside Care Home has a Review Score of 9.9 (9.941) out of 10, based on 23 reviews in the last 2 years. Over all time Riverside Care Home has 34 reviews.

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Review from S A (Wife of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at Riverside my husband was greeted by the manager and many of the staff came to introduce themselves. The greeting card and fruit was a lovely surprise. The staff have all been kind and caring. The activities and events have been a great help to my husband who is now physically more active,
and taking part too. The atmosphere is warm and welcoming as are the staff. The whole experience is so good and my husband is so much better at walking and interacting. The staff are also supportive of the families. Whoever looks after oral hygiene does a wonderful job. Thank you.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your lovely review of Riverside Care Home. We are so pleased that you and your husband have felt so warmly welcomed at the Home. It is wonderful to see the great progress your husband has made since becoming a resident at Riverside and your comments regarding the kindness of the staff and the Activities within the Home are very much appreciated. I will pass on your positive comments to the team.


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Review from Jeremy K (Son of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the summer Mum had a stroke that left her with limited movement on her right-hand side and some memory issues. After leaving hospital Mum needed care, and we could not have made a better choice than Riverside.
The staff are fantastic, kind, and caring and support and deal with Mum as a person.
Special mention to the activity coordinator and her amazing activities which together with the ongoing physiotherapy and round-the-clock nursing and care have really brought Mum on in leaps and bounds.
The food is amazing freshly prepared onsite and Mum is making friends with the other residents.
Overall Mum has settled into Riverside really well and this has been a massive relief to all the family.
Thank you, to the manager and all your team

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your lovely review of Riverside Care Home. We are all delighted with how well your mum has settled in and how she is progressing. Your kind compliments regarding our care, nursing, activities, and food will be passed on to the whole team. I am so pleased that, as a family, you are reassured that your mum is receiving the very best person-centred care.


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Review from L C (Granddaughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely care home and very clean. My Grandma felt so welcomed and relaxed here and all the staff we met were polite and friendly. Her room was spacious and very bright. Thank you for caring for Grandma so kindly.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for positively reviewing Riverside Care Home. We feel privileged to have cared for your Grandma and your kind comments about the cleanliness of the Home and and the friendly staff are very much appreciated. I will pass on your lovely comments to the team.


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Review from Christine R (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Viewed this care home for my mum along with my sister; the management & staff were very caring towards residents. Accommodation is excellent, and hygiene is perfect. Care & attention given by all staff is second to none & mum has been happy & very well looked after. Couldn't wish for a better place
for our mum. She is a palliative patient at end of life & I don't know how we would cope with the heartache without the love of all the staff. Always have time to even make sure we're ok and go above & beyond any expectations. A happy home; love & thanks to all.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your kind review of Riverside Care Home. I am so glad that you and your mum have felt well-supported during a difficult time for you all. We are proud of our team and we aim to support residents and families with love, compassion, and friendship so I am delighted that this has been your experience with us. I will pass on your lovely comments to the team.


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Review from K T (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum felt safe and looked after as soon as she arrived at Riverside and that continues. All staff have been amazingly kind and considerate with her and myself too. She is currently bedridden but has had visits to her room, such as the recent Chinese event where she had traditionally dressed ladies dancing
through her room after her Chinese meal. She was amazed watching them dance with the music following them. The lovely activities lady has also visited her and encouraged her to try her old hobby of knitting too.
The staff are compassionate and even the maintenance guy, laundry staff & cleaners have been so kind and friendly to Mum. It's lovely to see her old self coming through with them as they encourage her so much to feel confident and at ease. The nurses are fabulous and caring and knowledgeable and I have no worries about Mum's care whatsoever, it is such a relief to us all. She is eating so much better than when she was in hospital and that is a testament to the great food too.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your lovely review of Riverside Care Home. We have all been so pleased to see your mum looking comfortable and feeling safe. Our staff are our greatest asset and it's wonderful that you and your mum have such faith and confidence in the team. Our shared values are Care Compassion and Friendship and I am delighted that you have witnessed this in practice. I will pass on your kind comments to the whole team.


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Review from Kath E (Respite Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I viewed a handful of homes for my respite stay while my daughter went on a well-deserved holiday, the reasons I chose Riverside were clear to see, the cleanliness of the home is above and beyond, the staff were absolutely amazing and kind, they attended to all my needs and requirements, they showed
dignity and respect, food menu had a great variety of choices and they would go out their way to meet your needs if there was something different you fancied to eat (which was fantastic as I wasn't great at eating meals at that time), I joined in activities which was lovely, I had a wonderful time staying there and I would recommend to others! Many thanks Riverside for your kindness and for making my stay comfortable. Your staff are amazing and I miss you all.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your lovely review of Riverside Care Home. We are so pleased that you enjoyed your stay with us and that you found all aspects of your care and support were met with Dignity and Respect. Our staff are our greatest asset and I will pass on your praise to the whole team. We hope to welcome you again in the future!


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Review from Heather H (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 11 months and during that time the staff have worked tirelessly to help her integrate into the home. Mum has been treated with dignity and respect and has always been encouraged to embrace the varied activities that the home provides. As well as as her weekly hairdressing
appointment the food is 5* and residents are able to have their favourite tipple too! Home from Home!
Mum enjoys being able to have a game of dominoes and there is always company for her should she wish.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your lovely review of Riverside Care Home. We have all been delighted to see how your mum has settled into the Home and how her health and wellbeing have improved. We aim to treat all of our residents with dignity and respect at all times so it is wonderful that you have witnessed this for yourself. I will pass on your kind comments to the team.


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Review from David H (Son of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at this care home now for over 4 years.
I've always found the staff to be very helpful and friendly with a high level of personal care and compassion to the residents. The staff are always there to assist with any issues or concerns. There are regular activities and guest entertainers
at the home which my mum enjoys very much.
The most important thing is if my mum is happy there and feels safe and looked after and the answer is definitely yes.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your thoughtful review of Riverside Care Home. Our staff are our greatest asset and your mum has certainly enjoyed the activities and entertainment on offer. I will pass on your kind comments to the team.


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Review from Wendy B (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverside became my Mum's home four years ago. She settled in very quickly with the support and reassurance of the staff.
She has a lovely spacious room with ensuite facilities that are kept absolutely spotless. The home in general is very clean and modern.
Residents are encouraged to join in with
an extensive activity programme to support ongoing cognition and social interaction, I love seeing the photos of Mum looking happy.
The care is very individual and takes into consideration past lived experiences. My Mum feels safe and secure within the familiar routine. There is always a member of the nursing team available if she has a worry and she can talk to them confidentially if she needs too.
Mum is always offered a choice at meal times and often something different if she prefers. I love to see the photos of Mum joining in and looking happy.
Thank you Riverside for taking such good care of my Mum - you are appreciated every day.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your kind review of Riverside Care Home. It is lovely to hear that you have witnessed our person-centred approach and our determination to ensure our residents are always given choices and cared for with dignity. The cleanliness and homely feel of the home is something that is often commented on by residents and visitors so it is wonderful to hear that this is something you have appreciated. I will pass your kind comments on to the team.


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Review from William P (Next of Kin) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident of Riverside care home for seven months.
While she has been there she has received the best care anyone could wish for.
All of the staff are all first class and very professional in their work, they go over and above the call of duty to make the residents and visitors
feel at ease.
The standard of hygiene is excellent and the rooms are all very comfortable and well equipped. Entertainment and activities are provided each day by both the staff and outside agencies. My mother has settled in well and is very happy at Riverside. I would like to the everyone of the staff for the effort they put in to make Riverside a home from home.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your lovely review of Riverside Care Home. We aim to make all residents and their loved ones feel like part of the Riverside family so it is wonderful to read that you have experienced this. We are proud of the professionalism of our staff across all departments and all of our staff work hard to ensure that Riverside is always a welcoming and comfortable home from home. I will pass your kind comments on to the whole team.


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Review from V A (Granddaughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan lived at Riverside for 7 and a half years before she recently passed away. The care she was given was impeccable, the staff treated her as their own. I cannot thank the staff enough for all the love and care they gave my nan.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your kind review of Riverside Care Home. We are so proud of our staff and I am delighted that you were pleased and reassured by the high standards of care and support they delivered. Your nan was a joy to care for and is sadly missed by all the team. I will pass on your lovely words to the staff.


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Review from P C (Son of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being diagnosed with Alzheimer's Mum has settled into the routine of the home very well, what I personally like are the activities that my mum participates in daily, whether it be creating name tags through to dancing and singing. As a family, we especially like the daily pictures showing activities
and participation for all residents. This means that all family members and friends alike have direct access to Mum's daily life. Staff are always busy helping out residents and laughing and singing along, it's wonderful to see Mum and everyone else's faces light up. Nothing is ever too much trouble, from offering treats in abundance and the one to one interaction is second to none. Riverside is always spotless and the food Mum really enjoys. Thank you!

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your lovely review. Your mum is a pleasure to support and care for, and we are all delighted at how well she has settled in to Riverside. Our core values of care, compassion and friendship, extend through everything we do. The varied activities we offer aim to demonstrate this in a way that supports every resident to feel valued and included. It is really heart-warming that you have seen this for yourself on our daily posts and also when you have visited. I will pass on your kind comments to the whole team.


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Review from J C (Daughter-in-law of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for over 6 months now, she is very happy and settled and what is particularly wonderful to see is how all residents are treated by the amazing staff at the Riverside Care Home. The following observations and facts are worth mentioning - from daily activities am and
pm (pictures are available and uploaded daily on their social media page) which is amazing to see, not just for Mum but all the residents.
Staff provide individual, emotional and physical support at all times of day, which in turn gives family members the reassurance that is needed when loved ones have to navigate their own particular journey.
For this reason, I most definitely would give Riverside and its wonderful staff 5*.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your kind review of Riverside Care Home. Our team are our greatest asset and we are always delighted when they receive the praise and appreciation they deserve. We aim to work in partnership with the loved ones of our residents so it is wonderful to hear that you feel reassured and confident in the care we deliver.


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Review from A T (Cousin of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin had been a resident of the Riverside Care Home only for a short while when she said to me "You know I think of my bungalow as my house, but I think of the Riverside as my home". My cousin has a daughter who has Down's syndrome and dementia and is in a care home suited to her needs. The staff
at the Riverside have 'walked the extra mile' to make her daughter welcome there which has given both my cousin and her daughter pleasure and peace of mind. My cousin is very happy to live in Riverside.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your lovely review. Our staff always try to demonstrate our values of care, compassion and friendship to the loved ones of our residents so we are delighted that your cousin feels that she is at home here and that her daughter is warmly welcomed by us. I will ensure that your kind remarks are passed on to the whole team.


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Review from Janet C (Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is lovely, very friendly and welcoming. It is very well-run and clean and smells lovely. The food is very good with plenty of choice and cooked well. The staff are very good, do anything for you and enjoy a good laugh and joke. It's like a five-star hotel.

Reply from Cathy Coulson, Manager at Riverside Care Home

I am so pleased you are enjoying yourself at Riverside. Friendship, compassion and care are our three core values at Riverside and I am pleased to see they are shining through by reading your review. As a team, we all work together to provide the best service we can offer. It is warmly reassuring when we receive reviews like this and feel privileged to be a part of a lovely home. Your kind comments will be passed on to all our staff.


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Review from J K (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are some outstanding staff at Riverside who go 'above and beyond' for the residents. The activities provided are age appropriate, stimulating and enjoyable for the residents. The home always smells clean and fresh and is welcoming in the reception area. The laundry staff are excellent and take
good care of residents' clothing. It is nice to see that the dining tables are now being covered with cloths which make mealtimes more welcoming. Nurses are employed which provides peace of mind to me as a relative. My mum has received excellent care and advice from them even though she is currently classed as residential. It is reassuring to know that, should her condition deteriorate, there will be continuity provided by the manager, nurses (and carers) with no need for her to move to a nursing home. The 'purpose built' nature of the building means that all floors are level which makes getting around easier. The proximity of gardens, and the nice views are a bonus.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your kind review of Riverside Care Home. We are proud of our staff across all departments in the Home. It is wonderful that you have witnessed for yourself the high quality service and dedication they each bring to their roles each day. I will ensure that your lovely comments are passed on to the whole team.


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Review from M S (Son of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverside Care Home provides an excellent service for my mother. She enjoys the food, room, friendliness of staff, activities and company of fellow residents. She often comments on how happy she is at the home.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your kind review of Riverside Care Home. We are delighted that your mother is happy and comfortable with us. I will pass on your lovely comments to the team.


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Review from I S (Resident) assisted by family/friend published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Riverside is a very good residential home.
The staff are helpful and friendly, and the food is excellent.
There is a good range of activities on offer every week (Monday to Friday).
I am very happy here.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your lovely review. The staff work hard to ensure that the care they deliver is always based on Care, Compassion and Friendship so it is great to hear that you experience these values here at Riverside. I will pass on your kind comments to the team.


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Review from Geoffrey S (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff at Riverside very friendly and professional towards mum. She has settled in well and is enjoying the care and attention, which is offered continuously throughout the day. She has slept well and found her room and bed comfortable.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your kind review. Our staff ensure that our agreed values of Care, Compassion and Friendship, are always at the heart of everything they do. I am delighted that you and your mum have experienced these values in practice at Riverside. I will pass on your lovely comments to the team.


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Review from M S (Son of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was reluctant at first, but as soon as she moved into Riverside, she settled in and now she loves it. She is making friends and joining in the activities, particularly music. It is also good to know that she is eating regularly.

Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your lovely review. We understand how challenging the moving in process can be for people and we try to make the experience as welcoming and reassuring as possible for all our new residents and their families. I am delighted that your mum is happy and has settled in well. She certainly has made some great friends and we love seeing her joining in with the activities and entertainment we offer.


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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Riverside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Riverside Care Home is calculated as follows: ( (257 Excellents x 5) + (16 Goods x 4) ) ÷ 273 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Riverside Care Home

What types of Care is Riverside Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverside Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Riverside Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Riverside Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverside Care Home to the centre of Burton-on-Trent?

1.4 mile(s) as the crow flies, distance by road may be significantly further.