Riverside Lodge

44 Church Street, Rickmansworth WD3 1JE
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9.8 21 Reviews
  • Riverside Lodge, Rickmansworth
Riverside Lodge care home is a luxury care home situated on Church Street, close to the iconic Church of St. Mary. The home offers high quality compassionate care in a beautifully designed environment and is close to local shops, restaurants and cafes, ensuring residents have the opportunity to easily engage with the local community around them.

The home includes 75 en-suite bedrooms which are fully furnished with items that have been carefully selected. The rooms also benefit from wi-fi-connectivity, a nurse call system and a flat screen television. Many of the bedrooms in the home open onto their own patio areas, leading to secluded outdoor spaces.

Within the home you will also find beautifully appointed dining rooms and lounges as well as a luxurious hair and beauty salon all perfectly complemented by the wonderful interior décor. For a cinematic experience there's the home's dedicated cinema room which is there for you to enjoy any time of the day. The home also has an elegant café which is conveniently situated on the ground floor, near the reception area; a perfect place to relax with family and friends over tea, coffee and other refreshments.

Riverside Lodge's beautiful landscaped gardens feature a number of patio areas, raised planters and a BBQ area and are overlooked by large balconies, perfect for socialising on during the spring and summer months.

The home has it's own dedicated activities worker who plans a schedule of activities and entertainment which residents can choose to take part in.

Riverside Lodge offers residential care, specialist dementia care and respite care.

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Care Provided by Riverside Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Agnes Tonk (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023

Funding & Fees Guide for Riverside Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Riverside Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


  • Parking

  • Riverside Lodge offers on site parking


Riverside Lodge Reviews (21)

Total of 21, showing 1-20
9.8

Riverside Lodge has a Review Score of 9.8 (9.840) out of 10, based on 21 reviews in the last 2 years. Over all time Riverside Lodge has 21 reviews.

Overall Experience

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Review from R G (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother started as a Respite resident and is now permanently living in Riverside. She has settled well and thoroughly enjoys interaction with the other residents and their daily activities. The care team are very kind.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

It warms our hearts to receive such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.


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Review from Jonathan B (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was staying for respite care and the transition to being a permanent resident was handled very well. My mother is now settled in and enjoying the great activities and meals very much. On visiting Riverside Lodge I find the staff very welcoming and helpful. The bedroom, ensuite, and recreation
areas are very clean, warm, bright, and comfortable. It is very comforting to know that my mother is safe and is being very well cared for by the excellent staff.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.


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Review from Stephen C (Son of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was absent when Dad urgently needed a place at a care home (at the advice of his palliative team). Riverside Lodge found him a room at very short notice, smoothing the way for my sisters (who had to manage the situation). His stay at Riverside turned out to be very short, but as his health rapidly
deteriorated the staff kept him and the family very comfortable - they were welcoming and compassionate, and (as reported by my sisters) even provided regular supplies of tea, cakes and snacks as they waited by Dad's bedside. A bonus was being able to hear the bells that Dad would have heard from his childhood home. Altogether, the experience could hardly have been better at a very emotional time.
I have visited the home a couple of times myself, but not while Dad was there. Consequently, I cannot really give ratings for some of the categories. I have rated these as "satisfactory".

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

Thank you so much for your kind words! Providing exceptional care and support to our residents and their families is our top priority.


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Review from Paul A (Nephew of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly aunt had a fall which affected her confidence and mobility. She spent a week at the care home which helped her literally find her feet and rebuild her confidence. The facility is very clean and has a nice homely feel and is perfectly located being so close to the town centre. The staff were
amazing and looked after my aunt, who can be difficult, with huge professional pride. I would highly recommend this home to others.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

It warms our hearts to receive such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.


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Review from M S (Daughter-in-law of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely impressed with the care shown and support given to us and our family member as they moved into Riverside.
All of the staff have shown care and compassion in excellent surroundings.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.


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Review from C L (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Riverside Lodge since it opened in January 2024. It is a lovely home, beautifully decorated and with very good facilities.
The staff are caring, kind, friendly and helpful to Mum and to her family and other visitors.
I find management very approachable, and, like all the staff,
they place Mum's happiness and safety as most important.
I am so thankful that Mum is in such a lovely and safe home where she is genuinely cared about, and very well cared for.

Reply from Jo Currell, Marketing and Event Co-ordinator at Riverside Lodge

It warms our hearts to receive such a positive reveiw! We strive to create a supportive and enriching environment where our residents can thrive.


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Review from K S (Friend of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a real pleasure to visit my friend in this wonderfully resourced home. Having felt quite low previously, in Riverside my friend became her old self again due to having help with all her daily needs, meaning she could once again experience life to the full. I noticed the staff were attentive,
but not overbearing, and were respectful to all. Thank you Riverside for your care and attention.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care.


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Review from Derek J (Husband of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Riverside Lodge since March. We looked at several care homes in the area before making our final choice, and four months later we are sure we made the right choice. Being a new purpose-built care home the residents enjoy the many benefits it offers. On our first visit, we were immediately
impressed by the entrance which leads into a welcoming lounge, comfortable light and tastefully decorated. The rest of the Riverside is similarly appointed.
After the initial settling-in process, my wife has settled down very well and even she says, we made the right choice, she is especially complimentary about the food with she enjoys. The staff from reception to all the nursing staff are charming and nothing is too much trouble for them.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

It warms our hearts to receive such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.


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Review from A C (Respite Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting for the first time, very impressed with the welcome we received. We inspected the rooms, the rooms were generous in size with an excellent en-suite shower room. During my stay I was greeted by staff by my first name, the staff were excellent, making sure I wanted for nothing, even wheeling
me on fine days to the garden. Night staff check rooms every two hours. Excellent security, good food, well presented and not repeated throughout my stay. My thanks to all the staff for an excellent experience.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

Thank you for brightening our day with your kind review! Our team is passionate about making a difference in the lives of our residents.


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Review from Gertrude C (Wife of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who has mobility issues, using both a walking frame and a wheelchair at times was in respite for two weeks in June 2024. We encountered kindness, respect and humour from all the staff. Although very new, Riverside Lodge already has a welcoming, homely atmosphere and the staff are very helpful
and efficient. The facilities, such as the coffee lounge on the ground floor are a real treat. It also has very good management.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your loved one means the world to us.


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Review from H K (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I found myself in a situation of being on holiday and my mother was discharged from the hospital with no care plan, the staff at Riverside Lodge were amazing and arranged for her to be transferred there immediately. Nothing was too much trouble and communications with myself were excellent and
I knew she would be in safe hands until my return.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

We're delighted that you had a wonderful experience at our care home! We strive to create a supportive and enriching environment where our residents can thrive.


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Review from D G (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Riverside Lodge. It is a lovely place, feels more like a 5* hotel than a care home.
Staff are very friendly, caring and supportive. There are lots of daily activities for the residents to take part in as well as social trips out which is a real plus for the home.
Very happy
with Riverside Lodge.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

Thank you for brightening our day with your kind review! Our team is passionate about making a difference in the lives of our residents.


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Review from H G (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the knowledge that Mum is receiving the best possible care.

Reply from Jo Currell, Marketing and Event Co-ordinator at Riverside Lodge

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.


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Review from M T (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident at Riverside Lodge and seems to be happy and content. The manager seems to answer any queries we have and staff are always happy and willing to help.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority!


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Review from N M (Daughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Riverside Lodge since mid-February 2024. We were anxious about the move as she had always been independent and lived in the same place for 50 years. Unfortunately, Alzheimer’s Disease made it impossible for her to carry on this way. The staff made the transition as smooth
as possible and welcomed Mum in. The home is brand new with top-of-the-range facilities and is like a hotel - but homely too. Everywhere is spotlessly clean and maintained to a high standard. The food is excellent. It is cooked on-site, using fresh ingredients and the menu is varied. Mum was very thin on arrival but has now put on weight. There is a varied programme of activities and the staff work hard to ensure the residents' needs are met. The staff are professional, kind and caring and I have observed them building good relationships with the residents. Family and friends are welcome to visit at all times which is a good sign. Overall, we are very happy with Riverside Lodge.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care and attention.


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Review from Jeffrey D (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum first moved to Riverside she was quite frail, recovering from a broken leg. She had four care visits a day at home but nevertheless was very lonely between calls. As a family, we were all on edge and concerned for her wellbeing when she was alone i.e. between calls and at night. She seemed
to be anxious all the time, was not eating properly and not really engaging with life.
Since she has been at Riverside, the change has been remarkable. She has put on weight, is relaxed and engages with all the staff and fellow residents.
Friends and family have all remarked at how happy she looks when we see her and also those who follow her on your social media pages (which is very good by the way).
This has been a very positive experience and a great relief for Mum and us and this is all due to the care and attention she receives at Riverside Lodge.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care.


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Review from Deborah B (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum originally entered Riverside Lodge for respite care and is now a permanent resident. The care she receives is outstanding. The staff are professional, supportive and very caring. She has been shown respect and kindness at all times and is very happy in her 'new home'.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

Thank you for your kind words! Providing exceptional care and support to our residents is our top priority!


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Review from C P (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverside Lodge is a lovely place, with excellent facilities, and a varied programme of activities for the residents. Staff are always friendly, caring and helpful, and give time to answer and deal with issues and queries. I feel my mother is being very well cared for at Riverside.

Reply from Jo Currell, Marketing and Event Co-ordinator at Riverside Lodge

It warms our hearts to receive such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive!


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Treated with Dignity

Food & Drink

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Review from Jacqueline T (Daughter-in-law of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Riverside since March this year. The home is very new, is beautifully furnished/decorated and feels nothing like a care home, but more like a 5* hotel. I have found the staff to be extremely friendly and caring, they are always striving to enrich the lives of dementia residents
and this is lovely to see on the Riverside Lodge online page, this keeps us updated with all the fun things going on!

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care and attention.


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Food & Drink

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Review from S W (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverside Lodge is amazing for my mum, all staff are friendly and helpful. My mum is so happy to be a resident and settled in very quickly. The lady on my mum’s first day was the best as she welcomed my mum in and always has a chat when we visit. There are lots of activities every day which help my
mum socialise. Her room is always very clean and smells lovely. The overriding comment my mum makes is that all the staff are so lovely.
Lastly, the admin staff are so helpful and made it a very smooth transition into the home. Thanks so much, everyone!

Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority!


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Riverside Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Riverside Lodge is calculated as follows: ( (210 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 244 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Agnes

Agnes Tonk

Job Title: Home Manager

Joined: 2023

I started my caring journey as a Care Assistant in a nursing home around eight years ago. I gained experience as a Senior Care Assistant, Nursing Assistant, Night Manager and Home Manager.


I believe to be a Registered Manager of any care home, you need to understand people's skills and strengths at same time as understanding their struggles and needs. My role is to support my team in a way they feel safe and happy to provide the highest standards of care and quality of life to our residents.


Israte

Israte Easha

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Sarah

Sarah Pratt

Job Title: Customer Relationship Manager

Joined: 2024

With many years of care experience in a personal setting, my role as a Customer Relationship Manager involves being the first point of contact for all customer enquiries, providing home tours, managing the enquiry process and ensuring a smooth move-in. Having been through the care home process myself for my mother, I can fully understand how challenging and emotional the care home journey can be and this is what makes me passionate about making the transition into Riverside Lodge as seamless as possible for the resident as well as their family.


Ruth

Ruth Hambleton

Job Title: Administrator

Joined: 2024

I am the Home Administrator for Riverside Lodge. I enjoy engaging with residents, family members and staff. As Administrator, I have a wide range of responsibilities, which involve supporting our team, and ensure the smooth running of the Home


Amy

Amy Miles

Job Title: Hospitality Manager

My job as a Hospitality Manager allows me to be creative and effective whilst I manage my team to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Riverside Lodge.


Frequently Asked Questions about Riverside Lodge

What types of Care is Riverside Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverside Lodge provide?

Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Riverside Lodge have?

There are 75 Single Rooms.

What are the Facilities & Services at Riverside Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverside Lodge to the centre of Rickmansworth?

0.3 mile(s) as the crow flies, distance by road may be significantly further.