Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.
We are a Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
Visitors welcome at all times
Riverside Lodge offers on site parking
Riverside Lodge has a Review Score of 9.8 (9.840) out of 10, based on 21 reviews in the last 2 years. Over all time Riverside Lodge has 21 reviews.
Review from S W (Friend of Resident) published on 11 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Riverside Lodge
Thank you for taking the time to share your positive feedback with us! The team at Riverside Lodge will be delighted to hear your kind words. Wishing you a wonderful day!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.840) out of 10 for Riverside Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.840 for Riverside Lodge is calculated as follows: ( (210 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 244 Ratings = 4.84
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Riverside Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Recipient:
Quantum Care Ltd
Date: Friday 28 Feb 2020 More details
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Job Title: Home Manager
Joined: 2023
I started my caring journey as a Care Assistant in a nursing home around eight years ago. I gained experience as a Senior Care Assistant, Nursing Assistant, Night Manager and Home Manager.
I believe to be a Registered Manager of any care home, you need to understand people's skills and strengths at same time as understanding their struggles and needs. My role is to support my team in a way they feel safe and happy to provide the highest standards of care and quality of life to our residents.
Job Title: Deputy Home Manager
The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.
Job Title: Customer Relationship Manager
Joined: 2024
With many years of care experience in a personal setting, my role as a Customer Relationship Manager involves being the first point of contact for all customer enquiries, providing home tours, managing the enquiry process and ensuring a smooth move-in. Having been through the care home process myself for my mother, I can fully understand how challenging and emotional the care home journey can be and this is what makes me passionate about making the transition into Riverside Lodge as seamless as possible for the resident as well as their family.
Job Title: Administrator
Joined: 2024
I am the Home Administrator for Riverside Lodge. I enjoy engaging with residents, family members and staff. As Administrator, I have a wide range of responsibilities, which involve supporting our team, and ensure the smooth running of the Home
Job Title: Hospitality Manager
My job as a Hospitality Manager allows me to be creative and effective whilst I manage my team to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Riverside Lodge.
