Rose Villa (Grosvenor Villas)

Grosvenor Villas, Lightfoot Street, Hoole, Chester CH2 3AD
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9.2 13 Reviews
  • Rose Villa (Grosvenor Villas), Chester
Rose Villa is a 30-bed home for residents who require general nursing care. It is a bungalow style villa that is one of four separate villas in the Grosvenor Villas complex. Each has its own facilities and care speciality but are connected by open air paths.

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Care Provided by Rose Villa (Grosvenor Villas)

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Multiple Sclerosis
  • Schizophrenia
  • Speech Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Stretch (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Rose Villa (Grosvenor Villas)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,485
    • Self-Funded Nursing Care from £1,485
    • RESPITE Self-Funded Residential Care from £1,485
    • RESPITE Self-Funded Nursing Care from £1,485

  • Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.
  • (these prices are only a guideline, please contact Rose Villa (Grosvenor Villas) to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access

Rose Villa (Grosvenor Villas) Reviews (13)

9.2

Rose Villa (Grosvenor Villas) has a Review Score of 9.2 (9.247) out of 10, based on 5 reviews in the last 2 years. Over all time Rose Villa (Grosvenor Villas) has 13 reviews.

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Review from Adele C (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Rose Villa from Sept 2023 until she sadly passed away in July this year. The care my mum received in this time was exceptional, mum was always clean and well cared for, and the staff all took time to get to know Mum and understand her needs. There was always a lot of organised
entertainment which everyone enjoyed. I would not hesitate in recommending Rose Villa they truly are a hardworking, caring team, well led by the manager.

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Review from Susanne W (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just celebrated her 105th birthday and has been a resident since July 2023. She is very happy and the family are all pleased with the care and attention she receives. She is always telling us how lovely all the staff are and how she enjoys her meals. I do not think the care and attention
can be faulted in any way. This means that the family have peace of mind knowing that she is so well looked after.

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Review from J B (Niece of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is a very old lady with dementia and she is always treated with the utmost respect from the very professional staff. She is always very clean and she has the option to have her hair done every week. A brilliant service which is very well-led.

Reply from Rachel Stretch, Grosvenor Villas, Rose Home Manager at Rose Villa (Grosvenor Villas)

Thank you for review, showing your appreciation of the respectful and professional care provided to your aunt. Our staff are dedicated to ensuring that all our residents are treated as individuals, and having the opportunity to have their hair done is just one of the many ways that allows us to do just that. Thank you again, I will ensure that your kind words are passed on to our team.


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Review from Lesley W (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this home for convenience for my mum to visit my dad, as he was admitted in August. He was in Rose Villa. He had a lovely room overlooking the car park, so he could check on people coming in etc.
The care from everyone in this villa is second to none. We as a family spent many hours with Dad
and were never made to feel as if we were in the way ever. The villa is constantly being kept clean, Dad was never left dirty or messy. Lovely lounge, unfortunately Dad wasn't well enough to use it, except once when they laid out a table for my mum and dad to celebrate their 61st wedding anniversary together.
The staff are so caring and went above and beyond in Dad's final days. So glad we found this place. If you want a caring home for your loved one, then look no further.

Reply from Diane Evans, Grosvenor Villas Home Manager at Rose Villa (Grosvenor Villas)

Thank you for your very kind and positive comments, they are very much appreciated.


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Review from Jean C (Wife of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Rose Villa since May this year and I cannot commend all the staff highly enough for their care, patience, humour and gentleness, from the manager down. They are all wonderful and I feel so happy that he is being cared for so well. Their level of care and commitment has made my
husband’s life so much better than it could otherwise have been, mine too if I’m honest. We’ll done all.

Reply from Diane Evans, Grosvenor Villas Home Manager at Rose Villa (Grosvenor Villas)

Many thanks for your kind comments, the staff will really appreciate them.


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Review from Debbie T (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Rose Villa in early January 2022 from the hospital. The staff had put all her pictures up in her room and made it lovely for her. All the staff are absolutely amazing with Mum and all the family. Mum is so happy and loves the staff. Nothing is any trouble to them, her every need is taken
care of. The whole family are happy with the home and the care Mum receives.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Rose Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.


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Review from Catherine W (Daughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with early-onset Alzheimers and had been at Grosvenor Villas for over 10 years. Her care was exemplary, the staff were loving and caring. Until Covid, my dad visited Mum every day and they treated him like family. My mum died a week ago and the staff were incredibly supportive and
sensitive throughout the last couple of weeks of life. They left us to look after her and sit with her but were always on hand to help if we needed it. Although all of the staff were excellent, I would like to mention two staff members in particular. They really knew Mum and were clearly very fond of her. I cannot put into words how grateful I am to the staff at Rose Villa for enabling Mum to live her last years in comfort and dignity.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Rose Villa (Grosvenor Villas)

Thank you very much for your lovely review. The pandemic has been incredibly difficult for us all, however, our staff have continued to strive to maintain the Cedar Care standard. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


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Review from Alison D (Daughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away in Rose Villa having been a resident for over 11 years. Many of the same staff were with her throughout this time and they have become like family. They provided such tender, loving care, not only for Mum but also for Dad and the rest of the family. Mum's welfare and comfort
were always their priority. The standard of care was excellent but importantly, it was the manner in which the care was provided that has marked the team out as exceptional. Words just don't seem enough to express our sincere gratitude for all they have done.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Rose Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


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Review from Patricia M (Daughter of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The biggest thank you in the world would still not be enough for us to give to all the wonderful staff at Rose Villa. You are all a credit to your profession. The welcome you gave our dad and the kind and thoughtful way you all took such good care of him was so reassuring to us and Dad. Nothing was
ever too much trouble, you all gave Dad and our family such comfort in the short time he stayed with you. Please never stop what you are all doing because you do it so well.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Rose Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


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Review from Janet B (Daughter of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad sadly was only at Rose Villa for a very short time but the care, respect and dignity he was given was outstanding. All the staff worked as a team, were very smart in personal appearance and very warm and friendly towards Dad and his family and very approachable.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Rose Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


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Review from R M (Sister of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past two years, my sister has had good care and attention and been seen to straight away. No hesitation, and I would recommend to anyone.

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Review from Pamela W (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Rose Villa over three weeks ago. He has required a considerable amount of nursing care. The care he has received has been wonderful. He was able to tell me he was happy here. Sadly his condition deteriorated. The care has continued to be outstanding. Every member of staff
is friendly and caring. I was able to hear interaction between staff and residents and they were always professional and caring.
The support given to us has been exceptional at such an emotional time.

Reply from Shyam Desai, Operations Officer at Rose Villa (Grosvenor Villas)

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We are extremely proud of our staff and new manager who continue to uphold our high standards. We have passed on your comments to our team at the Rose Villa and they have been very grateful to receive them.


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Review from Cheryl S (Daughter of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only here for her last week after she was discharged from hospital at 92. The staff were very kind and caring and clearly had a great deal of expertise in end-of-life care, ensuring my mother's last few days were as comfortable and positive as possible. Several of the staff got to bond
with my mother in spite of her being only semi-conscious much of the time, stroking and comforting her. Communication was excellent especially as we all live some distance away and the staff went out of their way to facilitate phone contact with my Mum. I was very impressed by the knowledge and caring attitude of all the staff and the expertise and insights they shared with me about the medical aspects of her progress towards the end of life. This ensured that my mother had a peaceful and comfortable passing. Outstanding staff, dedicated to the comfort and well-being of frail elderly people, especially from the senior nurses.


I recommend this nursing home (Rose Villa) unreservedly.


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Current Review Score: 9.2 (9.247)

Overview of Review Score

The Review Score of 9.2 (9.247) out of 10 for Rose Villa (Grosvenor Villas) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Rose Villa (Grosvenor Villas) is calculated as follows: ( (53 Excellents x 5) + (5 Goods x 4) ) ÷ 58 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Rose Villa (Grosvenor Villas) is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 5 Positive Reviews ÷ 6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Rachel Stretch

Job Title: Villa Manager

Rachel is the Villa Manager at Rose Villa (Grosvenor Villas) and overlooks hospitality, catering, and other operations within the home.


Frequently Asked Questions about Rose Villa (Grosvenor Villas)

What types of Care is Rose Villa (Grosvenor Villas) registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rose Villa (Grosvenor Villas) provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Rose Villa (Grosvenor Villas) have?

There are 30 Single Rooms.

What are the Facilities & Services at Rose Villa (Grosvenor Villas)?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only & Gardens are some of the Facilities & Services.

How far is Rose Villa (Grosvenor Villas) to the centre of Chester?

0.7 mile(s) as the crow flies, distance by road may be significantly further.