Royal Hampton - Ponteland

Meadowfield, Ponteland, Newcastle upon Tyne NE20 9GX
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9.6 60 Reviews
  • Royal Hampton - Ponteland, Newcastle upon Tyne
Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard.

All residents enjoy a varied lifestyle and will have a package that would suit everyone. Royal Hampton specialises in all categories of care including, residential, nursing, dementia, permanent, short stays and respite. The facilities include a Dickens Bistro & Bar and a Shakespearean restaurant providing a fine dining experience to residents and including evening drinks reception.

Facilities include beautifully furnished suites with private lounges and kitchens and single rooms with en-suites, some with access into enticing gardens, to help residents maintain independence.

The Royal Hampton is close to the town centre with strong links to a number of local groups to ensure residents will be very much a part of the community.

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Care Provided by Royal Hampton - Ponteland

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Taylor-Williams (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (67)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Number of floors: 4

Funding & Fees Guide for Royal Hampton - Ponteland

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Individual fees will be discussed during your viewing or enquiry

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Royal Hampton - Ponteland Reviews (60)

Total of 60, showing 1-20
9.6

Royal Hampton - Ponteland has a Review Score of 9.6 (9.635) out of 10, based on 13 reviews in the last 2 years. Over all time Royal Hampton - Ponteland has 60 reviews.

Overall Experience

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Date Published

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Review from M S (Regular Volunteer) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an excellent care home, all the staff are very friendly and kind and there is a lovely community within the home. All the residents seem to feel happy with the home and feel comfortable and safe.

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Review from Gillian P (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing and attentive care for our mum over the last 5 1/2 years.
Low turnover of staff and nurses so Mum feels secure with the same familiar nursing and care staff.
Mum particularly enjoys the in-house activities and trips out that the activities coordinator organises.
The food and rooms are lovely
and the home is well maintained.

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Review from M O (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first experience of a home, but having told friends about it, they all want to live there. The downstairs communal area is like a classy hotel and has a nice feeling about it. Rooms are clean functional and can accommodate personal possessions to help make it feel like home. Like any journey,
it took the residents some time to settle in but now they can see the benefit of being looked after and cared for. And I have to say knowing they are safe and looked after is peace of mind, thank you all.

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Review from V T (Wife of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is unable to join in any Christmas celebrations (of which there were many!). But the staff continued their diligent care of him despite the distractions. They included him (and me) whenever they could.

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Review from Kathleen C (Friend of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first appearance entering the home you are made very welcoming with the professionalism and kindness of the staff. The premises being extremely clean. The care that our friend has received since moving in the care home has been exceptional. We find the staff are most efficient and caring with regards
to residents, families and visitors. Excellent communications and available for discussion on any matter.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding your experience of the service we provide.


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Review from David T (Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after over the last 18 months. On arrival I was weak and close to death. Now I am much stronger and more lively.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding your experiences with us.


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Review from K T (Friend of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Royal Hampton - Ponteland for three years, through she is not aware of it. She is comfortable, kept well occupied taking part in activities arranged. Enjoys her food and has gained weight. Needs regular prompting to get a hair cut from the visiting hairdresser. Generally I consider
she is in the best place for her care considering her condition.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding your experience of Royal Hampton.


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Review from Sue M (Daughter-in-law of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has just had a months respite to help her recover. All of the staff at Royal Hampton have been amazing. The atmosphere is so kind and welcoming. Everything about the service staff and how everyone interacts with us all as a family has been very impressive. If we need your service again,
we wouldn't hesitate. You are all fabulous and we can't thank you enough. First rate and 5 gold stars!

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments it was a pleasure to look after your mother-in-law.


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Review from Derek M (Regular Volunteer) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Royal Hampton once per week with my dog, "Roxy". We go to rooms and lounges and Roxy is treated to cuddles by the residents. I always take a supply of treats for the residents to feed Roxy.
I can see that the care home is run to a very high standard so, even though I have not sampled the food
or used any of the facilities, I have no hesitation in selecting the ratings. The staff are very friendly and they all love Roxy.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you, Derek, for your kind words - everyone loves seeing you and Roxy every week and has become a bit of a highlight for many.


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Review from Nadia M (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The hardest thing I have had to do on being informed Mum required nursing care, not only was she leaving her home but also her hometown of 96 years some 200 miles away to be closer to me. After visiting a number of homes, Royal Hampton impressed me, speaking with management, staff and residents this
was my choice. Mum arrived in August 2022 but sadly passed in November 2023, during this time the care Mum received was beyond my expectations, from top to bottom all staff and volunteers cared for Mum with the utmost professionalism, respect, support, care and love. The staff not only cared for Mum but also supported me during Mum's time at the home. I cannot praise and thank all members of the Royal Hampton team enough and I am so glad I chose this wonderful home.

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Review from A B (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to stay at the Royal Hampton after being in hospital, and couldn't go home due to the lack of home carers available. Initially, his stay was for respite but after several months he agreed that staying long-term would be the best option for him. He struggled to adapt, being a very proud man
and can be very challenging but the staff at the Royal Hampton - Ponteland are amazing, so patient and caring - and a great support for us. That goes for the management team too.
Dad is very private and never wants to join in any of the activities (of which there is a good variety of) but there is no pressure for him to do so. There is always a good choice of food on the menu each day, again Dad prefers to eat in his room rather than joining other residents in the dining room - his preferences are always accommodated with no problem.
It has been a difficult time for the family with such a change in circumstances for Dad, but the team at Royal Hampton - Ponteland have helped us through this for which we will always be grateful.

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Review from J T (Sister of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy here. I had dreaded the sell your house conversation, but he decided independently. Staff create a real community feel which he loves. He's not a 'typical' care home user and staff have worked really hard to make this work for him.

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Review from Sue L (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for four years now. Royal Hampton is totally amazing. Mum is so safe and happy in every possible way.
A member of staff is employed to arrange entertainment of which there is an almost constant variety provided. Concerts, singing, arts and crafts, trips out, dressy-up days,
animal visits. Too many to list. Just today, when I visited my mum, I took part in an exercise class with her. There was a wide range of residents from different areas of the home. I noticed how well cared for everyone looked. Make-up on, nice clothes, hair brushed. Clear to see how well cared for everyone is. Only one small example of the lovely things my mum gets up to.
All in all, I truly do not believe my mum could be anywhere better than Royal Hampton. Bright, clean, classy.
Smiling, happy staff who really care with gentle humour. Exceptional, five stars.

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Review from Tracy S (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Royal Hampton since November 2021. I can only say positive things about this facility. The staff are wonderful, both in the way they care for dad, with respect and compassion, to the support they provide to my mum and the rest of the family. From the moment we first visited,
we were made to feel special, and supported. The surroundings are second to none. My dad's room was redecorated prior to his arrival, and the whole home is outstanding. So many activities are provided, and though my dad doesn’t actively take part often, he is not excluded from these, often being included in the social media posts, which is a comfort to mum. As a family, we can’t thank the staff enough for the support and care they provide.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding your dad's ongoing stay with us.


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Review from J S (Respite Resident) assisted by family/friend published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish care staff made me feel very welcome and relaxed. The care and attention I received exceeded expectations. The room was very clean and my request for additional equipment to meet my needs was immediately attended to. Food was simple but very tasty and medication given at the exact
time.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments, I am pleased that you enjoyed your stay


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Review from F S (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally amazing staff and atmosphere/nursing home. I cannot thank the staff at the Royal Hampton enough for care and attention they have shown my dad since his stroke. He went from being fully independent to needing full support. His experience in the hospital was, to say the least, poor and he was
told he had to go into a nursing home. I was dreading it, as was dad, however within one day of being at the Royal Hampton he was back to being continent due to the care and attentiveness of the staff and he has settled in, is happy and thoroughly enjoying the atmosphere, care and support he receives. All staff are amazing and super friendly and go beyond the call of duty to meet any needs either dad has or we (as family members) ask of them. All staff make it a friendly, caring environment and most of all fun, feels like a five-star hotel full of friends.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding dad's stay at Royal Hampton


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Review from K A (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Royal Hampton couldn’t have made our father more relaxed, happy and comfortable in what was a sudden change of care due to increased nursing needs.
With their exceptional nursing and social care, he feels safe yet stimulated.
I have to include all admin and services staff in this
review. They all seem to take time to chat with dad and the residents.
The staff are so intuitive about dad’s needs and found out very quickly what motivates and also settles him as a resident with dementia.
Importantly, the Royal Hampton is not just a stylish home with a very comfortable interior. I love going in to visit dad and his new friends. The staff always make me feel welcome and listen if I have any concerns regarding dad’s health and well-being.
Thank you so much all at the Royal Hampton. This was such a big life change for dad and he is happy and thriving as best possible considering his conditions due to your nursing care, personal attention, social stimulation and humour.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments, it is very pleasing to hear all of your positive experiences at Royal Hampton


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Review from Patricia G (Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Royal Hampton for approximately four years. I moved into the home as it was close to my previous residence, and I was greeted with a very warm welcome when I arrived. The staff that assist me are lovely and always kind. I thoroughly enjoy the food, and there is always an alternative
if I do not like the menu choices. There is a hive of activities available, and I particularly enjoy the said evenings with music and entertainment. I feel support in my everyday living, but also in more personal matters; I know there is always someone there to guide me.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments. It is lovely to hear that you are enjoying living at Royal Hampton and that the staff are helpful.


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Review from Yvonne T (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father moved into the Royal Hampton - Pontelandin September 2021 and from the first moment the quality of care and support not only for my parents but all my family has been and continues to be superb, second to none. All the staff are professional, caring, cheerful, polite and supportive.
Quite frankly I cannot find the words to praise the staff enough for everything they do. They are truly outstanding and amazing. I have already recommended the Royal Hampton to other families and will continue to do so. To all the staff at the Royal Hampton “ thank you” for everything you do.

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Review from Audrey B (Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident of Royal Hampton, my family and I are very satisfied with the accommodation and service given to me. I have made Royal Hampton my home for the past three years and couldn’t be happier with the care and attention I receive.
The choice of food is fantastic, and if there is nothing to
your taste at mealtimes, the kitchen will accommodate you with something without any hesitation.
The building is always clean and well maintained, the housekeeping and laundry staff are very efficient, and I am always impressed with the service. Throughout the week we have lots of activities, evening entertainment, afternoon arts and crafts, exercise and music, there is something for everyone. I enjoy crosswords and quizzes and look forward to the regular quizzing sessions.
If I ever have any needs, big or small, someone is always there to help. The staff, whichever position, are friendly and respectful.
I feel perfectly at home at Royal Hampton and wouldn’t want to be anywhere else.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for the lovely comments. I am pleased that you consider Royal Hampton to be your home.


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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Royal Hampton - Ponteland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Royal Hampton - Ponteland is calculated as follows: ( (116 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 153 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.89 Points relating to the number of positive Reviews for Royal Hampton - Ponteland is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 13 Positive Reviews ÷ 14.6 = 0.89

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Meet the Team (1)

Karen

Karen Taylor-Williams

Job Title: Home Manager

Joined: 2018

I was born in May 1969 in Hythe in the New Forest in Hampshire. I have a younger brother Neil who currently lives in New Zealand with his family.


My Father is a qualified engineer and as a result, we moved around the country with his work, moving to the North East in 1976.


I completed my High School years at Greenfield School in Newton Aycliffe and King Edwards V school in Morpeth. Leaving to go on a pre-nursing course at Ashington Tech.


I studied at St George's Hospital in Morpeth completing my Registered Mental Nurse training in 1990.


I married Karleen in 2014 and between us, we have seven children. I now have 3 grandchildren who give me immense pleasure and joy. The children and grandchildren are always at our house so home life is hectic and noisy but I wouldn't have it any other way.


We have three dogs and three cats but have had many different animals over the years.
I have worked in the private sector since 1991 and have managed care homes since 1994, specialising predominately in Dementia Care. I won "Best Dementia Care Manager" Award with the Dementia Times in 2010.
I have worked at Royal Hampton since 2018, it is an amazing place to work with lovely people and see myself here until I retire.


Frequently Asked Questions about Royal Hampton - Ponteland

What types of Care is Royal Hampton - Ponteland registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Royal Hampton - Ponteland provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Royal Hampton - Ponteland have?

There are 67 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Royal Hampton - Ponteland?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Royal Hampton - Ponteland to the centre of Newcastle upon Tyne?

7.5 mile(s) as the crow flies, distance by road may be significantly further.