Review from Karen T (Niece of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience

My Aunt has now lived in the Royal Hampton for about 18 months and I have been very happy with the care she is given. Staff are kind and friendly and try hard to meet the residents' needs.
She has found it difficult to settle as she misses her home and independence a lot, but they are patient and try

to help her when it is needed.

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Review from Jackie P (Friend of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience

Royal Hampton was recommended to me by a family friend for my neighbour who I currently care for and who was looking for some respite. From the minute you walk in the front door you are welcomed in by the stunning surroundings and the very friendly staff. From being shown around the home by the knowledgeable

Management and Unit Manager and choosing a lovely sized room it certainly lived up to my expectations. The home has a warm relaxed atmosphere with hotel style facilities but still manages to feel like a home from home. This was a respite stay for a long weekend and both my neighbour and I couldn't have felt more looked after, nothing was too much trouble for the very helpful care staff. I accompanied my friend in the Restaurant for lunch on the Sunday which was a nice dining experience with delicious food. I can't recommend this home enough, my friend has booked in her next stay and is looking forward to spending her time there.

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Review from Jamie S (Regular Volunteer) published on 25 February 2019
Submitted via Website • Report

Overall Experience

The Royal Hampton is an excellent care home with kind and attentive staff, who provide a wide range of activities for the residents. It is spacious and comfortable with brilliant facilities for the residents.
I have been volunteering at the Royal Hampton for three months and have seen first hand how

helpful and supportive the staff are and it seems clear that the residents have a lot of trust for the staff, creating a brilliant environment for the residents.
I would thoroughly recommend the Royal Hampton to anyone who is thinking of coming here.

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Review from Helen R (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience

Walking into the magnificent entrance hall it feels like a five star hotel. A huge chandelier hangs above the light and inviting entrance with beautiful flowers and seating. Your eyes are led past the mirror to the bar and restaurant where tables are set for high tea. The decor is classy yet calming,

stylish and welcoming, its so easy to forget that you are in a care home.
However, the most impressive thing about the Royal Hampton is the genuine warmth radiating from the staff. They are friendly, yet professional. Happy and helpful, welcoming and calm even though they are busy and probably stressed, they always have time for you. They care about your loved ones, and you know that when you leave they will be safe and looked after until you return. Trips are organised, entertainment provided, cinema, hairdressing, music events. Guests are welcome to join residents for meals. Make sure you book for the wonderful three course Sunday lunch then coffee, provided by the great chefs. A place of happiness.

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Review from Deborah Y (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience

My mother has now been in The Royal Hampton for seven months. The home presents as very well appointed and comfortable, spacious, bright and airy. All the residents seem settled, happy and contented. The staff are exceptionally good and are all cheerful, helpful, calm, kind and professional, treating

the residents with dignity.
Initial concerns at placing mum in the home were quickly dissipated and she settled very quickly into the safe and secure environment.

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Review from Nicola F (Daughter of Resident) published on 11 December 2018
Submitted via Website • Report

Overall Experience

My Father stayed at Royal Hampton - Ponteland for 2 weeks respite between leaving hospital and coming home. He received excellent care from uniformly kind and very experienced staff.
There is a very nice atmosphere and the public areas are beautifully furnished and maintained. Large windows and light

floors create a feeling of space which is lovely.
The room my Father occupied was a good size and well maintained.

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Review from Joy M (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

Excellent facilities, care and superb staff.
After previous experiences offered by social services, I am so pleased that I took matters into my own hands to find this excellent care home.

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Review from Vanessa B (Daughter of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience

I now speak for two residents - my mother (92) has joined my father (95) at The Royal Hampton.

Both have had the need for some medical assistance this month, but both have enjoyed most of the month in relatively good health.
At no point has the care been other than first rate and at no point have

I had any need to worry!

The staff treat them both like members of the family, a million miles from treating them like patients! (Except for the trip to A&E this month, where they were brilliant).

Both parents love it there, join in with all the activities and share their lives with all the staff (and other residents). Mum rates the food better than Dad, c'est la vie!

I had hoped to avoid any form of residential home for them. The thought of an institution scared all of us. Royal Hampton is nothing like an old peoples' home!

As I said it's almost a home from home with "family" caring for them!

Thank you.

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Review from Yvonne A (Cousin of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience

We appreciate all the help and support we get from all the staff at the Royal Hampton Ponteland.
We are extremely happy with the care and we feel our relative is in safe hands at all times.

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Review from Ann (Wife of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience

Visited a number of care homes but no comparison to this one. Where it is situated, car park, the passion of staff, support not only for residents but also relatives.

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Review from Jo T (Niece of Resident) published on 10 May 2017
Submitted via Website • Report

Overall Experience

I cannot praise the Manager and her dedicated team of staff enough for the support they have given our family. Our Aunt had previously stayed at the Royal Hampton on two occasions in the last couple of years for convalescence following surgery, so it seemed the obvious place for the heartbreaking task

of finding her a palliative care home for her last few weeks. Right from our early contact and requests for information, to a tour of the stunning care home itself, then help choosing the right room and organising the transfer; the team have been exemplary in providing thoughtful and skilled responses. We were juggling a 600-mile round trip to visit, but knowing our Aunt was safe, happy, near her friends and well cared for was such a reassurance. The attention to dignity, comfort, communication and working with other services in her last days made this difficult time more bearable. It is a stunning venue, with passionate and caring staff. Everything a family would want for their loved ones.

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Review from Joanna L (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience

My parents have lived happily in Royal Hampton since it opened over a year ago. They are always treated with dignity and respect.
We visit frequently and have enjoyed spending quality time with my parents, staff and other residents at Royal Hampton in a variety of activities including film nights,

special occasion meals and just being together.
Our sons and their girlfriends ( all in early 20's) feel comfortable visiting and have had meals and their Christmas lunch there.
Staff are excellent.
The staff know my parents very well and we do feel that this is my parents' "home".
Staff will always accommodate their wishes - whether to get up a bit later, brunch or how to fit in watching Andrew Marr programme . We are off to the Ponteland rep society production with 5 residents this afternoon.

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Review from Michael (Son of Resident) published on 21 March 2017
Submitted via Website • Report

Overall Experience

My wife and I have been very impressed with the overall quality of the home and its facilities. My father was one of the first residents and at the time was severely crippled by arthritis and feeling very low. He underwent a risky hip replacement operation and was excellently supported and looked after

throughout his recovery. Having regained his mobility and with the care and stimulation provided at the home, he is once again enjoying a comfortable and more active life.

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Review from J L (Daughter of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience

My mother has been a resident at Royal Hampton since April 2016.
The overall standard of the home is excellent.
She has a lovely room which is always kept spotlessly clean. She likes to spend most of her time in her room, often watching sport on television.
She is always treated with dignity and

respect and regards the carers as her friends, enjoying chatting to them.

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Review from A M (Son of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience

My mother has lived at The Royal Hampton since October 2016. As the home is newly built, to a very high standard, ones first impressions when visiting are almost inevitably favourable. The lounge, restaurant, and public areas are furnished and decorated to a very high standard. There is a wide choice

of rooms and residents are given considerable freedom to personalise their rooms. However the most positive element of the Royal Hampton is its staff. They, without exception, have been exceptional. Their kindness and consideration towards their residents is remarkable - I cannot praise them highly enough. For that reason I would recommend The Royal Hampton unreservedly.

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Review from Judith B (Sister of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience

Although the group is well established, Royal Hampton is a developing new home still with vacancies just waiting to be filled by residents looking for a quality of life not found in many care homes. After a difficult experience over many months at another nursing home, the move here has been so positive

not just for my sister but also for me and for her friends. It is now a pleasure to visit. All members of staff are welcoming, knowledgeable and interested. The building and facilities are impressive but would be nothing without the warmth offered by the caring staff.

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Review from Gillian S (Niece of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience

It has got to be the best care home I have ever come across. A beautiful, clean environment with the best of the best staff. Very comfortable and happy about leaving my uncle in this fantastic environment, in the care of fantastic staff.

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Review from Anne S (Wife of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience

My husband suffers with Parkinsons and Lewy Bodies and since his stay at Royal Hampton, I have seen a remarked improvement in his mobility and well-being. The home not only offers excellent surroundings giving the feeling your stay is in a luxury hotel, but more important to me is that my husband is

receiving excellent nursing and care from professional staff who are aware of him needing help with his motivation each day. Highly recommended.

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Review from Ken W (Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience

Fantastic experience. Treat me as an individual with highly trained nurses and care staff. Beautiful food and overall nursing care was exceptional giving my complex needs. Will definitely return again for respite care.

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Review from Stephen L (Son of Resident) published on 8 March 2016
Submitted via Website • Report

Overall Experience

My parents have been residents of Royal Hampton for about one month. I cannot praise the home and its staff enough.

The quality of the private rooms, catering, communal rooms and facilities are of the highest order. It feels like an upmarket hotel rather than a nursing home.

The management and

staff cannot do enough for my parents. My parents comment regularly on how caring and attentive the staff are.

As family members of residents, we are made most welcome too. The home allows us to have meals with my parents whenever we choose. We have had some lovely Sunday lunches, weekday evening meals and, today, a 5 star Mothers' Day afternoon tea.

My parents love being there and that makes my sister and I feel very comfortable with the choice of care home that we have made for our parents.

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Royal Hampton - Ponteland

Care Provided by Royal Hampton - Ponteland

Good to Know

Funding & Fees Guide for Royal Hampton - Ponteland

Facilities