Heatherton House

170 Rykneld Road, Derby DE23 4AN
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Top 20 carehome certificate
9.9 34 Reviews
  • Heatherton House, Derby
Heatherton House is a brand new purpose-built care home situated in Littleover. The home has 66 beds and provides residential, respite and dementia care. Heatherton House has been designed with the comfort of its residents in mind, offering a range of amenities including a cinema, hairdresser and chiropodist.

The home is staffed by experienced, dedicated and caring individuals who are passionate about helping residents and providing support and a high standard of care. Heatherton House also provides a range of activities and therapies to ensure the wellbeing of each of its residents.

Heatherton House is committed to providing the highest quality of care to its residents and the team of staff are dedicated to making a real difference.

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Care Provided by Heatherton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Day (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023

Funding & Fees Guide for Heatherton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,445
    • Self-Funded Residential Dementia Care from £1,445
    • RESPITE Self-Funded Residential Care from £1,445
    • RESPITE Self-Funded Residential Dementia Care from £1,445

  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
  • (these prices are only a guideline, please contact Heatherton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private Car Park on Site


Heatherton House Reviews (34)

Total of 34, showing 1-20
9.9

Heatherton House has a Review Score of 9.9 (9.915) out of 10, based on 34 reviews in the last 2 years. Over all time Heatherton House has 34 reviews.

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Review from A B (Son of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Dementia care
Dad has been a permanent resident of Heatherton House for 14 months. With the deterioration of his dementia (coupled with a chest infection that took him to the hospital) Heatherton House declined to allow him back into the care home. This surprised us, as the reason that we chose Heatherton
House, was because they promoted themselves as experts in dementia care. In our experience, the dementia care offered by Heatherton House seems to be limited and, when challenging behaviours were expressed, they seemed unable to cope. Furthermore, we were not kept fully informed of incidents that were later listed as reasons for terminating his residency.
On the day we came to collect Dad's belongings and medication, no one from the management team took the time to speak with us, to enquire how he was doing or to wish him well for the future. This was very disappointing and left us feeling that the management team lacked concern for his ongoing welfare.

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Review from C W (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad stayed for two week's respite and to get a taste for what a modern care home can offer. We were able to visit whenever we wanted and were made to feel very welcome. Dad said he couldn't fault it - it's very clean and comfortable, the staff are kind and attentive and the food is great. He could definitely
live there!

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your kind review, I am glad that dad had a nice time and hope to see him soon.


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Review from J S (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Heatherton House following a 2 week stay in hospital and 3 weeks respite care elsewhere. It was an extremely stressful time for her. The staff have been excellent, helping her to settle in and care for her, not-inconsiderable, needs. Their care and attention have allowed me to move
forward, knowing she is safe and well.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for taking the time to write such a lovely review. I am glad you've had the opportunity for some well-deserved rest.


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Review from I D (Respite Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I decided to take advantage of a respite care stay at Heatherton House for me in light of my arthritis and risk of falling while they were all away on holiday. I faced the prospect with trepidation but I need not have been concerned because it was like my own holiday as they had predicted.
I could not have waited for a more pleasant and friendly staff throughout management, carers, household staff and the chefs. There were busy delays in the mornings, but everyone received the help they needed to start their day. The house itself is comfortable, attractive and immaculate in every way. I will certainly return to Heatherton should the need return. Thank you.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for completing a review of your Holiday at Heatherton House, we are glad that you enjoyed your stay, and look forward to seeing you again soon.


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Review from C C (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Heatherton House for respite. She thoroughly enjoyed her stay the accommodation is of 5-star standard.
She enjoyed the food. The care was outstanding, above and beyond, with friendly, smiley, helpful staff. She enjoyed some of the activities on offer, although she is 94 and very
happy to have her afternoon nap! We would have no hesitation in recommending Heatherton House and my mum has a return visit already booked in.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your review, it's very much appreciated. I am glad that your mom enjoyed her stay and the facilities and look forward to seeing her back soon


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Review from S B (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed my Dad here for 3 weeks restbite, I was a nervous wreck as it had taken ages to agree to a holiday with him there.
The home is of excellent standard with a lot of facilities within the price which although is expensive it isn't really any more expensive than others, and is just like a hotel.
My
Dad settled well and the staff were lovely to him, he has Altzeimer's so it was good to see him happy, the food was good and varied and wasn't restricted in any way, I could ring anytime to make sure he was ok and they sent me some videos of him joining in with the activities and even dancing with the staff.
Nothing was too much trouble and I feel they looked after my Dad as well as I could.
We are back in September for three weeks knowing he will be ok.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for such a delightful review. I am glad that we could not only give you the reassurance you needed but also that your dad settled into our care. Look forward to seeing you soon.


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Review from Rebecca W (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely blown away, by the kindness and understanding, from both management and staff following a difficult time recently. The whole team have been just lovely, ensuring they have heard us, and even down to the smallest of details. Mum is finally full of smiles! I have to say a massive thank
you to the home manager, the deputy manager, the day manager and the senior. The room is just fantastic and has little locked areas for more personal possessions and a little fridge. The bed is absolutely perfect for Mum, and she manages to roll independently, without fear and minimal support to do so. The food has been ace according to Mum! Facilities are fresh and clean. Nothing is too much! 100% care! Haven't seen activities yet, but seems there are always fun things happening, and all the residents seem so happy. Really happy so far.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for taking the time to share your thoughts and gratitude to the team at Heatherton House. This is very much appreciated!


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Review from J G (Sister of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been living at Heather House since January. All the staff have been friendly and welcoming, I am more than happy to leave my sister with such caring people.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your review, the team appreciate your feedback.


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Review from K R (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that my um receives from the staff and caregivers at Heatherton House. She is always clean and well nourished constantly encouraged to engage in the wealth of activities offered at the home. Mum is a fall risk but has never been left alone so has not fallen since she has been
at Heatherton House. This is a total relief to the whole family. The residents are continually monitored for their health by the local GP surgery too. Families are actively encouraged to visit and are made to feel very welcome. The staff are fantastic. I cannot praise everyone there highly enough. Thank you!

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your kind words regarding the care of your mom. We are glad you and your mom are both pleased with the level of care that we provide here at Heatherton house.


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Review from I B (Son of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place. Safe, friendly and caring environment created by management and staff who are courteous and attentive with a good sense of humour thrown in. Friends and relatives always welcome for visits, outings etc. Would definitely recommend.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for taking the time to write a review your comments are very much appreciated.


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Review from R A (Power of Attorney of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and have a smile on their faces. Nothing is too much trouble for them. As it is new, the home is very modern with comfortable lounges and dining areas which encourage residents to socialise. The bedrooms are lovely. The home provides medical care and attention and the
staff take a personal interest in the residents' welfare. The manager and carer have given me and my co-attorney every assistance in our dealings with them. They and their staff are a credit to the company.

Reply from Amanda Jelbert, General Manager at Heatherton House

What a lovely review and thank you for taking the time to complete it. We endeavour to provide the highest quality service to families as well as all our residents so I am glad that you have also experienced this.


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Review from N M (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherton House accepted my Dad as a permanent resident at very short notice when his personal circumstances changed and he found himself without the care he needed. What would happen next for him was a very worrying time, but made much easier by the swift action of the manager and her staff in accepting
Dad into their care. Since then, Dad is settling well, enjoying the home-cooked food, beginning to make new friends and building his confidence in a new environment. One of my main concerns was around Dad’s complex health needs but I can only praise the staff for their diligent response to the daily challenges he faces, seeking medical aid as soon as this is needed and always erring on the side of caution. The kindness and patience shown to Dad can not be underestimated and he very much appreciates their willingness to promote as much independence as possible. What could have been a very difficult time for him has been made that much smoother. Thank you to the manager and her caring team.

Reply from Amanda Jelbert, General Manager at Heatherton House

What lovely words. I can't thank you enough for taking the time to express your feelings about the team at Heatherton House. We do our best to accommodate all circumstances and changing needs. We are glad that we could support you and your father when you faced a difficult time and glad he has settled so well.


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Review from J T (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home now for 4 months. I was extremely pleased with the welcome she received, how well she has settled in, and the day-to-day care she has. The staff are all lovely and very helpful.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your review of Heatherton House, I am happy that she is settled and receiving the best care possible with us. We like to see our residents and relatives as family.


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Review from E K (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you park up looking at the beautiful gardens and then walking into the home's secure reception area you know what a wonderful place this is going to be. You are always met with a friendly, happy smile from all of the staff. They are considerate and caring towards both the residents and
visitors, taking into account the resident's individual needs and requirements, and are always there to chat about anything that may arise for the resident, never too busy to stop, listen and help. The food is top-class, healthy and nutritious. The home is extremely clean and being new has lots of extra amenities, onsite hairdressers, a cinema which shows a live singer twice weekly. In addition to the large dining and lounge areas it has smaller sitting areas where the residents and visitors can sit in private. Gone are the days of sitting in one big circle here! The staff sit amongst the residents, chat and laugh. The bedrooms are immaculate. It is like a 5-star hotel. It is an exceptional caring home

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your lovely comments, we appreciate all the kind words you have shared. Comments like these always help others, when they are making a decision about moving into care.


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Review from Robert K (Son of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherton House is a wonderful environment. The facilities are second to none and the staff are all so friendly, helpful and caring.
It has the feeling of a top-rated hotel. Keep up the fantastic work!

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your lovely comments, we appreciate all the kind words you have shared. Comments like these always help others, when they are making a decision about moving into care.


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Review from Abbie S (Granddaughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow - what a beautiful home. My Nan and Grandad both joined Heatherton House as a couple and were welcomed with open arms in June 2023. Unfortunately, my Grandad passed away late last year peacefully at Heatherton House. With my Nanna having Alzheimer's and being with my Grandad for over 60 years, this
has taken a lot of adjusting for her. Heatherton House really has given her the TLC she needed, the staff go above and beyond, and really take the time and effort to ensure residents make great friends and feel like one big family. Whenever I go in, Nanna has got a huge smile on her face, sat with all her new friends. This home did help my Nanna and Grandad when they needed it most, and I will forever be grateful for the family I have gained at Heatherton House. Oh and not forgetting them allowing the little dog to be an asset to the Heatherton House family!

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for taking the time to write this heartfelt message, we are blessed to have such smiles within our family. We look forward to our future together.


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Review from Rachel G (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish I could give Heatherton House and all of the team more stars! Heatherton House went above and beyond when I needed urgent respite for my mum. Mum had a silent heart towards the end of October 2023 as well as being diagnosed with Alzheimer’s as such me and the hospital weren't happy releasing
Mum back to her family home where her late husband, my dad passed away that very same year. After a morning call with the manager and team, they told me they would have a room ready for Mum later that day.
From then on we have never looked back. Mum is now a fully-fledged resident. Mum has gone from being reclusive and almost giving up to engaging in most activities the home offers as well as enjoying completing jigsaws and going to the in-house cinema. Mum gained a healthy weight and enjoys having her hair cut and styled every week. Heatherton House feels like a big family now and a second home for me and my brother.
Thank you.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for taking the time to write a review of your experience with Heatherton House. What an amazing way to showcase positive outcomes for not only the residents but for their families too.


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Review from Carollyn M (Respite Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For a 2 week convalescence after a fall and new hip, this was a perfect temporary home where family and friends were welcomed warmly by staff. As they had vacancies it was simple to be accepted. Staff so responsive to all my needs, allowing me to become more independent after a few days. Cups of tea
and reassurance during the night was no trouble. My room and en suite wet room was very comfortable, with housekeeping and laundry efficient and friendly. Reassuring to have medical support when needed, I felt secure and cared for. Meals were mostly excellent, with however a long wait when seated in the dining room for table service. Plates often cold so food cooled quickly. Generous cooked breakfasts available with a choice of lunch and tea on a good 4-week rota. Supper served too. We could eat in our room or the dining room. Fresh fruit served often. I'm unconvinced by the accuracy of sweets suitable for diabetics, but staff took care to help diabetics choose wisely. A genuine Thank you.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for taking the time to complete this review of your stay at Heatherton House. We will always welcome constructive feedback and certainly take on feedback so that we can enhance the dining experience. I will be sure to pass this information on to the catering staff as well as the care team for improvements. Wishing you good health for the future. Amanda


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Review from Sally S (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with how Dad has settled into Heatherton House. The staff are warm and caring and the atmosphere relaxed. The home is spotlessly clean. The food is great, Dad looks forward to the freshly cooked meals, and there is a lot of variety. Residents are well looked after health-wise. Staff
are great with medications, and attention paid to conditions such as diabetes and skin health. Dad always has a glass of water kept topped up in his room. The home runs regular social events and activities. The Christmas programme was amazing.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for taking the time to share your thoughts about Heatherton House and our staff team. So happy that Dad has settled into his new home and enjoyed the Christmas activity program.


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Review from Linda C (Wife of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Heatherton House for a week's respite care, the first time he had been in anywhere. I went to look around and thought what a lovely place it was. It was easy to organise respite and the management was very thorough in their assessment process. I was able to take him to look around
and the staff talked to him to make him feel comfortable about coming in. On the day he went in they took time to settle him as well as reassuring me. During his stay, I spoke to family and friends who had visited him. They were all really impressed with everything to do with the home. When I fetched him home it was easy to tell that he had enjoyed his stay and the staff had everything ready for me. I will definitely use Heatherton House when I go away again.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for spending the time to tell us about your husbands stay. We all really enjoyed having him here at Heatherton house and look forward to seeing him again soon.


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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Heatherton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Heatherton House is calculated as follows: ( (374 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 399 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heatherton House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (2)

Olivia

Olivia Reynolds

Job Title: Care Manager

Joined: 2023

Olivia is the Deputy Care Manager at Heatherton House Care Home in Littleover. She is a dedicated professional who has had an immense passion for care for over eight years.


She began her care journey after a family member was diagnosed with Alzheimer’s, inspiring her to help others in the same situation.


Olivia loves providing the best support and promoting well-being for every resident, helping them to feel respected and empowered.


Olivia is an adventurous, loving mother, always looking for ways to spend time with her daughter and family. She has found great joy in taking her daughter on exciting outdoor activities such as swimming and nature walks. Olivia is also passionate about making a positive impact in her community and is always looking for new ways to give back.


Kamala

Kamala Harrison

Job Title: Front of House Manager

Joined: 2023

Kamala is a Front of House Manager at Heatherton House Care Home who started her career journey working in a busy hotel as a receptionist. From there, she quickly developed her skills and became the duty manager and later on the assistant reception manager of two hotels.


Kamala has now transitioned into the healthcare industry to work at Heatherton House Care Home in order to provide the greatest assistance and care to residents and visitors at Heatherton House. Kamala strives to always go above and beyond to ensure that every resident has a pleasurable experience during their stay in the home, taking into consideration their individual needs and wants.


In her free time, Kamala loves to spend time with her boyfriend and her family, going camping, and doing crafts. She also loves spending time with her nieces and nephews. All these activities give Kamala an opportunity to unwind and relax, allowing her to be her best self when taking care of the residents at Heatherton House Care Home.


Her passion and dedication have made her an invaluable member of the team, and she looks forward to providing the best care possible to ensure that each resident feels comfortable and secure.


Frequently Asked Questions about Heatherton House

What types of Care is Heatherton House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heatherton House provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Heatherton House have?

There are 66 Single Rooms.

What are the Facilities & Services at Heatherton House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heatherton House to the centre of Derby?

3.2 mile(s) as the crow flies, distance by road may be significantly further.