Heatherton House

170 Rykneld Road, Derby DE23 4AN
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Top 20 carehome certificate
9.9 34 Reviews
  • Heatherton House, Derby
Heatherton House is a brand new purpose-built care home situated in Littleover. The home has 66 beds and provides residential, respite and dementia care. Heatherton House has been designed with the comfort of its residents in mind, offering a range of amenities including a cinema, hairdresser and chiropodist.

The home is staffed by experienced, dedicated and caring individuals who are passionate about helping residents and providing support and a high standard of care. Heatherton House also provides a range of activities and therapies to ensure the wellbeing of each of its residents.

Heatherton House is committed to providing the highest quality of care to its residents and the team of staff are dedicated to making a real difference.

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Care Provided by Heatherton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Day (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023

Funding & Fees Guide for Heatherton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,445
    • Self-Funded Residential Dementia Care from £1,445
    • RESPITE Self-Funded Residential Care from £1,445
    • RESPITE Self-Funded Residential Dementia Care from £1,445

  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
  • (these prices are only a guideline, please contact Heatherton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private Car Park on Site


Heatherton House Reviews (34)

Total of 34, showing 21-34
9.9

Heatherton House has a Review Score of 9.9 (9.915) out of 10, based on 34 reviews in the last 2 years. Over all time Heatherton House has 34 reviews.

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Review from Mark L (Son of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the beginning of this month, we moved my stepmother to Heatherton House as she was no longer able to live on her own.
She has settled in really well - the building and facilities are second to none and only exceed the great staff and care they provide.
A great decision for all involved.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your kind review and glad you are happy with the service and facilities. I will pass your message onto the staff.


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Review from Simon B (Son-in-law of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. The mother-in-law is so happy here. The food is fantastic, staff are so caring and spend lots of time with the residents. The place is always spotless and the facilities are excellent. Mum loves the activities every day and is always included.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your kind comments. We really appreciate your feedback and I am glad Mom is enjoying all the activities Heatherton House has to offer.


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Review from J H (Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here, especially the trips upstairs to the sweet shop. The staff are friendly and make a good hot chocolate. After a spectacular fall at home resulted in me going to hospital, I felt scared to be alone so I made the decision to come into a care home.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for being a resident at Heatherton house, we hope that you continue to enjoy your stay with us and have many more hot chocolates.


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Review from Beverley H (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be so welcoming and kind when I visited my mum and as a previous reviewer said, always ready to offer a hot drink on arrival. Mum thoroughly enjoyed her time at Heatherton House and was soon made to feel ‘one of the family’. Unfortunately, she recently became very poorly
and had to be transferred to hospital. During that time the deputy care manager rang daily to ask how she was which was so thoughtful and really appreciated. Sadly Mum passed away in hospital but it’s a comfort to know that her time spent in the home was full of people who really cared, people who always went the ‘extra mile’ without being asked and always with a smile. I can only thank them all sincerely for their kindness to Mum and to our family, especially at this difficult time.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you so much for your kind words, your mom will be sadly missed by all at Heatherton House care home.
We pride ourselves on delivering exceptional care and with reviews like this, it certainly shows that we are on the right track. Take care.


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Review from Annette B (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with how my mum has settled in here. The staff are lovely and kind and always seem to be with the residents.
They have lots of activities here and everyone is included
Would really recommend this place.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your positive thoughts regarding Heatherton House. Staff appreciate your kind words and praise for what they do on a day-to-day basis.


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Review from Ann S (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After much anticipation, both my Mum and Dad have moved into Heatherton House along with their faithful, fury, four-legged companions.
From the first time I visited to view the home, all the staff have been extremely welcoming and friendly. They ensured everything was just as Mum and Dad wanted prior
to them moving in and have continued to ensure it is like home-from-home for them. Nothing is too much trouble for the staff, and when any of the family visits, we are all made to feel very welcome!
Thank you all for ensuring that Mum and Dad can stay together. It is safe to say that they are in safe hands! I couldn’t ask for any more.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your kind words, here at Heatherton House we make every effort to ensure that loved ones settle into their new home.
I'm glad that they are settling in well and we love having their four-legged companion too.


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Review from Beverley E (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were so helpful they went above and beyond expectation. I cannot thank them enough for looking after my mum during respite. If the fees were lower I would like Mum to have stayed as a resident. The food was excellent, the rooms were clean. I loved everything. Nothing was too much trouble.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your kind words, I will be sure to pass this onto the team at Heatherton House.


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Review from David H (Son of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had two weeks respite care in this brand new care home. The care and attention she received was first class, from her very thorough initial assessment to the daily care and attention she received, which included assistance with her mobility issues and excellent management of her diabetes. She enjoyed
the excellent facilities, entertainment programme and had her hair and feet done whilst she was there. Without exception, the team members were lovely and very professional. They made me very welcome on my visits to Mum, and I was able to enjoy complimentary lunch with her.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for taking the time to complete a review of Heatherton House, I'm glad that you and your mom have had an amazing experience and had full use of the inclusive offer.


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Review from Lisa C (Friend of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to Heatherton House to visit our friend and to celebrate her birthday. The staff were friendly, helpful and very welcoming throughout our visit and, more importantly, they clearly have an excellent relationship with our friend and went to great efforts to help her celebrate her birthday, which
was lovely. Yes, the surroundings are lovely, and the facilities amazing, but as we all know, home is not just the bricks and mortar its how it feels and Heatherton House feels like home.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for taking the time to write a review for Heatherton House, this will be passed onto the team.
Kind Regards Amanda - Home manager


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Review from M A (Daughter-in-law of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There was a very warm welcome and reassuring introduction to all the staff. Mum quickly settled in and the care team took the time to get to know her. Her hobbies, interest and dietary requirements are all cared for. Mum enjoys the menu variety and the activities offered and the luxurious but comfortable
surroundings. The family are delighted with how well the move to Heatherton House went. We know mum is in good hands.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for sharing your experience, as part of our assessment process we like to get every detail right. This is without doubt a contributing factor to helping your loved one settle in. We will continue to build on those relationships and enhance the experience that we can offer at Heatherton House. Thank you, Amanda - Manager


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Review from Melanie A (Sister-in-law of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in Law has been part of the Heatherton House community since June. From the moment she arrived, the care has been outstanding. Nothing is too much trouble. Every member of staff has taken the time to introduce themselves and get to know her. That makes settling in so much easier and reassuring
for her family. There are lots of activities to cater for every interest and family and friends are able to join in too. The food is delicious and my sister-in-law's dietary needs are never a problem. I can't recommend Heatherton House and the team enough. We are delighted with the friendliness and care.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you so much for your kind words, the staff are the foundation of Heatherton House's success and they appreciate feedback such as this.
Thank you for taking the time to share your thoughts.


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Review from Chris G (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was Mum's first time in respite care. We visited a couple of times prior to the stay to familiarise her with her surroundings. The staff were welcoming and showed Mum the exciting facilities. She was able to choose her room which had a good view. The staff were really helpful, caring and always
cheerful. They looked after Mum really well and helped her make decisions about food. The grounds were relaxing and she enjoyed her stay and seeing other people.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your kind words, we are glad that Mum had a comfortable time with us and enjoyed our facilities. Look forward to seeing her again soon.


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Review from L W (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for 3 weeks for convalescence after a spell in hospital. She made great progress and a lot of this was due to the care and encouragement of the staff. Every aspect of Heatherton House was of a high standard and Mum loved it!

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you for your kind words, glad Mom enjoyed her stay and hope she continues to do well at home.
Kind Regards Amanda (Home Manager)


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Review from Nina H (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to look at Heatherton House on 8/6/2023, the whole experience on entering the building to meeting the staff members was fantastic. I have been looking for the ‘right’ place for my mum for several months and I have viewed many places that specialise in Dementia. I wanted somewhere that felt like
a family for her and it was very important that several aspects of care met our requirements. Our needs became more urgent with mum having a spell in hospital, having met with staff from Heatherton House my mum was welcomed into the Heatherton House family on 9/6/2023, today I settled her into her gorgeous room and I felt relieved and happy to be leaving her in the welcoming and capable hands of a lovely team. The facilities are second to none and having spent a few hours chatting to various members of staff today I am sure that my mum will have a truly fulfilling “next stage of her life”, I feel relieved to have found somewhere that I would also be happy to live in.

Reply from Amanda Jelbert, General Manager at Heatherton House

Thank you Nina for your kind words regarding Heatherton House staff team. I will be sure to pass your feedback onto the team and look forward to continuing our journey with you all.


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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Heatherton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Heatherton House is calculated as follows: ( (374 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 399 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heatherton House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (2)

Olivia

Olivia Reynolds

Job Title: Care Manager

Joined: 2023

Olivia is the Deputy Care Manager at Heatherton House Care Home in Littleover. She is a dedicated professional who has had an immense passion for care for over eight years.


She began her care journey after a family member was diagnosed with Alzheimer’s, inspiring her to help others in the same situation.


Olivia loves providing the best support and promoting well-being for every resident, helping them to feel respected and empowered.


Olivia is an adventurous, loving mother, always looking for ways to spend time with her daughter and family. She has found great joy in taking her daughter on exciting outdoor activities such as swimming and nature walks. Olivia is also passionate about making a positive impact in her community and is always looking for new ways to give back.


Kamala

Kamala Harrison

Job Title: Front of House Manager

Joined: 2023

Kamala is a Front of House Manager at Heatherton House Care Home who started her career journey working in a busy hotel as a receptionist. From there, she quickly developed her skills and became the duty manager and later on the assistant reception manager of two hotels.


Kamala has now transitioned into the healthcare industry to work at Heatherton House Care Home in order to provide the greatest assistance and care to residents and visitors at Heatherton House. Kamala strives to always go above and beyond to ensure that every resident has a pleasurable experience during their stay in the home, taking into consideration their individual needs and wants.


In her free time, Kamala loves to spend time with her boyfriend and her family, going camping, and doing crafts. She also loves spending time with her nieces and nephews. All these activities give Kamala an opportunity to unwind and relax, allowing her to be her best self when taking care of the residents at Heatherton House Care Home.


Her passion and dedication have made her an invaluable member of the team, and she looks forward to providing the best care possible to ensure that each resident feels comfortable and secure.