Sand Banks Care Centre

33-37 Kirkleatham Street, Coatham, Redcar TS10 1QH
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9.8 86 Reviews
  • Sand Banks Care Centre, Redcar
In this superbly situated 77 room, large and spacious care centre, with wonderful, open access, very large gardens, where every need is the staff's pleasure.

Offering residential type care (personal care) and nursing care for people of 60+ including on their own floor, services dedicated to those living with dementia or related condition, will have a large en-suite facility with separate dining and living areas.

All en-suite accommodation on the ground floor rooms open directly onto the gardens, and with delicious and plentiful home cooked meals and a partnership with the Oomph charity assisting in the design of meaningful activities will be delighted with both the facilities and the care staff provide.

Registered manager Denise has built a very strong local reputation and was the manager of the 2015 end of life care home of the year winner.

Please feel free to call in for a cuppa and chat - there is an open door policy so come in and see us.

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Care Provided by Sand Banks Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leanne Manson (Registered Manager)
  • Admission Criteria
    • Private, fully funded or part funded RCBC and surrounding Auth. A pre-admission assessment is provided
    • Ages 50+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Sand Banks Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • For residents who may receive full or partial LA funding top-up arrangements are available. Our top-up scheduling is available on request
    Nursing and palliative dementia nursing is now available

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is no restriction on visiting however it is requested that visitors come between 20.00 and 08.00 to be respectful of the needs of residents for adequate sleep and rest


  • Parking

  • The Care Centre has parking to the Front of the building and the rear of the building


Sand Banks Care Centre Reviews (86)

Total of 86, showing 1-20
9.8

Sand Banks Care Centre has a Review Score of 9.8 (9.784) out of 10, based on 13 reviews in the last 2 years. Over all time Sand Banks Care Centre has 86 reviews.

Overall Experience

  • 74
  • 11
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Date Published

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Review from Sue S (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't believe the change in my mum since coming to you. Initially, it was for two weeks of respite care. My mum loved it so much she decided to stay! The difference in her is just amazing she is a changed woman, she looks years younger and is happy and smiling. The staff are amazing and enable her
to take part in the activities she loves for example gardening, cooking and crafting. She has made friends with other residents and is having the time of her life. An added bonus is being able to see what she is doing thanks to the home's social media page. The family can't thank you enough.

Reply from Kevin Robinson-Husband, Group Operations Manager at Sand Banks Care Centre

On reviewing this review, I am delighted with the change you have seen within your mum with the care and support which has been given by the team at Sandbanks - thank you for this review; we share this with our team at the home.


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Review from Jo H (Sister of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister needed end-of-life nursing care, we chose a home for her that would be capable of providing that care. We were not at all disappointed and she received the best of care right up to the end. My sister was a tricky customer, she had very specific likes and dislikes and took offence easily.
I was worried that she would not settle with you and that we would need to keep looking, possibly never find somewhere she was happy because it wasn't her own home. The whole family has agreed that every member of staff at Sandbanks went above and beyond to make her feel cared for and valued. Everyone from the nursing and care staff to the cleaners and the kitchen staff went out of their way to accommodate her. There was always someone popping their head in and stopping for a chat, she truly enjoyed hearing all about all of your personal stories and gossip.
She was taken from us far too soon, but I will be forever grateful for your part in easing her passing with dignity and love.

Reply from Leanne Manson, Manager at Sand Banks Care Centre

Thank you for your lovely comments, it really does make a difference to us all to hear how we have supported loved ones. Thank you.


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Review from Rosie C (Granddaughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home, clean and tidy. Staff are extremely supportive with both family and residents, helping to put our minds at ease. Plenty of activities for residents, as well as a spacious garden with pond and seating etc., can't praise them enough, especially the management team.

Reply from Kevin Robinson-Husband, Group Operations Manager at Sand Banks Care Centre

Thank you for this review, We are really pleased that you and your family are happy with the care and support your loved one is receiving, We will pass on these comments to the team within the care home.


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Review from Maureen F (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in Sandbanks a short time but my family and I are more than happy with the care Mum has received. All the staff we have come into contact with have been professional and caring. My mum is end of life but we can see she is settled and well cared for.

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Review from Evelyn H (Daughter-in-law of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law has only been in the Mowlam suite for less than 2 weeks but my husband and I are both very impressed with the service provided. I have visited many care homes through work and my own parents both ended their days in care homes so I do have knowledge of this area of care. The staff at
Sandbanks are very caring and very professional. My father-in-law tells me that he is very well looked after. I was particularly impressed with the speed with which a UTI was picked up and antibiotics administered. There was a very similar situation in the hospital recently but it took about 5 days from deciding to test to start on medication. Keep up the excellent work.

Reply from Kevin Robinson-Husband, Group Operations Manager at Sand Banks Care Centre

Thank you very much for your lovely review and comments, I am really pleased that your loved one and yourselves are happy.


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Review from Patricia F (Sister of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all so very kind. My brother is dying and they have eased the pain and reassure all my family with their kindness support and empathy. This home is by far the best care home and I have myself worked in nursing homes for 23 years. They not only support my brother but all my family and have
shown kindness above and beyond expectations. Taking care of my parents too at such a heartbreaking and difficult time.

Reply from Leanne Manson, Manager at Sand Banks Care Centre

Thank you for your kind words, it was a pleasure to look after your brother and your family, we will always be here to continue to support you all in the future.


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Review from Richard W (Respite Resident) assisted by family/friend published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A-star-plus experience.

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Review from B B (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was warmly greeted by name at the main door. As a family, we were quire anxious about how he would settle. All the staff were friendly and reassuring, just what we all needed.

Reply from Leanne Manson, Manager at Sand Banks Care Centre

Thank you for your review, we appreciate your comments and will continue to provide a warm welcome to all our guests.
regards.


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Review from Pauline J (Daughter-in-law of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Sandbanks coming up five years. The home is a lovely, caring home for all residents. The staff throughout Covid did an excellent job at keeping us informed throughout.
I am once again grateful to the home for employing an activities team which, from all the amazing photos, is doing
an excellent job and involving all who live there - well done to you all, this again is the best so far for all who get involved. Thank you so much; we really appreciate it.
Please keep up your excellent work - all of you.

Reply from Leanne Manson, Manager at Sand Banks Care Centre

Thank you for your lovely comments and feedback; I will pass over these lovely comments to the activity team.
Thank you.


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Review from S G (Daughter-in-law of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking into Sandbanks is like walking into one big family home. The staff and residents are all amazing. My mother-in-law has been here a few years now and has settled here so much and has great banter with the staff. Well done, team Sandbanks, amazing staff.

Reply from Leanne Manson, Manager at Sand Banks Care Centre

Thank you for your feedback. Our staff team work incredibly hard to ensure person-centred care is their top priority.


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Review from John G (Husband of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a resident of Sand Banks Care Home. The care and attention she receives is absolutely excellent. The management, staff, cleaners, etc, are first class, and everyone is pleasant, understanding and professional in their duties. They are extremely busy at times and attend to my wife's needs
as quickly as possible. I know everybody is professional in their attention, service and understanding at the care home, from management and all the staff. Excellent - 100% satisfaction.

Reply from Leanne Manson, Manager at Sand Banks Care Centre

Thank you for your review. The full team at Sandbanks works incredibly hard to ensure we provide and continue to provide the very best care.
Thank you for your review.


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Review from K M (Relative of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents' rooms are clean and tidy. Some visits have noticed things could do with a wipe... table/sink.
Just noticed over the past couple of months the garden is not cared for. Could be more accessible too.
Activities, days out? Not sure that I am aware of any involvement for residents. Mam was
disappointed with the Coronation atmosphere and had asked for someone to put music on. That was a shame when a lot of trouble had been taken to decorate the place.
These are only small things.
I’ve not made a review before.
The staff are great. You are doing a good job.

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Review from Arnold E (Father of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff of this care centre enough. I will forever be in their debt because of the way they cared for my son. The way they fussed over him and cared for him was unbelievable, and I was so glad that he was sent to Sandbanks for his final months of life. He just could not have been treated
any better anywhere. If you are considering placing a relative into care, you cannot find a better place than this.
His mother and I stayed with him every night for his final week, and we were showered with affection, food and everything we needed to be comfortable... we were amazed. I would like to praise two carers, in particular... which I will do personally, but to be fair, all the staff were wonderful, and I will never forget what they did for my son. I honestly think this care home should be rated outstanding.

Reply from Leanne Manson, Manager at Sand Banks Care Centre

Thank you for your review; it was our pleasure to care for your son. Sandbanks pride ourselves on providing the very best person-centred care; I will share these comments with the staff team.


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Review from M R (Son of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My humble thanks to the team at Sandbanks for the passion and care shown to my mam in her time at Sandbanks before her passing.
Special thanks to the team on the bell unit and to Mam's senior carer, who went above and beyond in looking after Mam.
Please, if you are looking for care for a loved one,
consider Sandbanks, as the service provided is outstanding.

Reply from Kevin Robinson-Husband, Group Operations Manager at Sand Banks Care Centre

Thank you for your lovely comments. I will ensure that these comments are passed on to the team, and it has been a pleasure to look after your mum. If you require any further support or help, we are still here to help and support you.


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Review from J E (Next of Kin) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was a resident at Sandbanks for four years until she passed in April this year. The staff are all so thoughtful, kind and caring. They were brilliant with my mam, who could be stubborn at times. Always made sure she was happy and comfortable, and she was. When she passed, it was made as loving,
comfortable and caring for Mam, myself and family members. I thank everyone for their help and support during Mam's stay.

Reply from Leanne Manson, Manager at Sand Banks Care Centre

Thank you for your lovely comments. Your Mum was a lovely lady, and we had the pleasure to care for her. Our team strives to provide the best possible care at all times. Thank you.


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Review from Tia C (Niece of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is a long-term resident at Sand Banks Care Centre, and throughout her stay, we have seen multiple managers come and go, and by far, the previous manager and the current home manager are amazing; she is all about person-centred care and what is most important to residents. She makes sure that
every resident's needs are met; she is amazing with our family and extremely supportive. The vast majority of staff go above and beyond to make my auntie happy they supported her throughout Covid-19 when she could not have any visitors, and they became her family when she couldn't see us. They try to encourage her own independence as much as she will allow them to. I believe that Sand Banks would benefit from its own minibus where they can take residents out for day trips, and this would help the residents to socialise more and encourage them in activities.

Reply from Leanne Manson, Manager at Sand Banks Care Centre

Thank you for your kind words. The Sand Banks team is committed and dedicated to providing the very best person-centred care. It is our pleasure to look after your Auntie. I will certainly put the request forward for a Minibus, as I feel this is a valid request. Thank you.


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Review from J B (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was extremely well cared for during her stay at Sand Banks Care Centre. Mum had very specific needs, which were all handled with great care, compassion and kindness. All of the staff were very professional, helpful and kind both to Mum and visiting relatives. Cleanliness and Covid-19 measures were
very impressive.

Reply from Leanne Manson, Manager at Sand Banks Care Centre

Thank you for your lovely comments; we will continue to provide the best person-centred care to the highest of standards. It was our pleasure to look after her. Thank you.


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Review from Jackie D (Daughter-in-law of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been great since my mother-in-law has moved here; she is deaf and lip-reads. The care home has made every effort to communicate with her; staff have shared the skills in sign language and used flashcards if needed. I find the care home clean and well organised.

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you so much for your lovely comment. We will continue to provide the best and highest standards of care to your loved one, and it is pleasure to look after her. Thank you.


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Review from A O (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being moved to Sandbanks Care Home a few weeks ago, Dad has settled in well. The manager kept me informed throughout the moving process, and the nurses and carers have worked hard to make Dad feel at home within a 'new family' environment. There is lots of room both in his room and the corridors,
which allows him some independence when in his wheelchair. The views of the gardens from his room are lovely. Various social activities allow him to join in with the other residents when he wishes to. I have been kept informed by the Nursing staff of any concerns and have always found the staff welcoming, caring, and professional. It gives me peace of mind knowing that Dad is safe, happy, and well cared for.

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you very much for your lovely review. l will share this with the team, and we will continue a high level of care.


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Review from Paul M (Son of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at a time in her life when she really needed the highest standards of nursing care, and Sandbanks provided this and more.
I will recommend Sandbanks to anyone and am very thankful to all staff, but especially the manager and lead staff member who went above and beyond.
Thank
you for everything, eternally!

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you so much, Paul, it was our pleasure to support your mum and your family. I will pass on these lovely comments to the team. Thank you.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Sand Banks Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Sand Banks Care Centre is calculated as follows: ( (144 Excellents x 5) + (6 Goods x 4) + (1 Poors x 2) ) ÷ 151 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.844 Points relating to the number of positive Reviews for Sand Banks Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Sarah Hay

Job Title: Clinical Deputy Manager

Joined: 2015

I started training at Teesside university and have now been qualified for 23years. I have worked in care for most of my career and for the last 7 years, I have worked within Care Home Settings. I have worked in Hospitals, GP surgeries and Care Homes.
I enjoy nursing as no 2 days are the same and I am able to build up holistic relationships with residents and families within our care home.


Sarah our clinical deputy is the female on the left-hand side


Leanne

Leanne Manson

Job Title: Care Home Manager

Joined: 2005

I started my career in care 17 years ago, starting off as a care assistant in the community before Joining the care home setting completing a range of roles including senior care and deputy manager before achieving my goal as home manager. I have completed NVQ 2&3 and a degree level 5 In health and social care.


I have a passion for care and am dedicated to upholding our reputation as an inclusive care provider that delivered Kind, person-centred care.
I believe that being warm-hearted with a friendly sincere approach leaves a positive impact on others. In my spare time, I enjoy spending quality time with my family and friends.


(Leanne is female on the righthand side)


Frequently Asked Questions about Sand Banks Care Centre

What types of Care is Sand Banks Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sand Banks Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sand Banks Care Centre have?

There are 77 Single Rooms.

What are the Facilities & Services at Sand Banks Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sand Banks Care Centre to the centre of Redcar?

0.7 mile(s) as the crow flies, distance by road may be significantly further.