Sand Banks Care Centre

33-37 Kirkleatham Street, Coatham, Redcar TS10 1QH
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9.8 86 Reviews
  • Sand Banks Care Centre, Redcar
In this superbly situated 77 room, large and spacious care centre, with wonderful, open access, very large gardens, where every need is the staff's pleasure.

Offering residential type care (personal care) and nursing care for people of 60+ including on their own floor, services dedicated to those living with dementia or related condition, will have a large en-suite facility with separate dining and living areas.

All en-suite accommodation on the ground floor rooms open directly onto the gardens, and with delicious and plentiful home cooked meals and a partnership with the Oomph charity assisting in the design of meaningful activities will be delighted with both the facilities and the care staff provide.

Registered manager Denise has built a very strong local reputation and was the manager of the 2015 end of life care home of the year winner.

Please feel free to call in for a cuppa and chat - there is an open door policy so come in and see us.

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Care Provided by Sand Banks Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leanne Manson (Registered Manager)
  • Admission Criteria
    • Private, fully funded or part funded RCBC and surrounding Auth. A pre-admission assessment is provided
    • Ages 50+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Sand Banks Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • For residents who may receive full or partial LA funding top-up arrangements are available. Our top-up scheduling is available on request
    Nursing and palliative dementia nursing is now available

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is no restriction on visiting however it is requested that visitors come between 20.00 and 08.00 to be respectful of the needs of residents for adequate sleep and rest


  • Parking

  • The Care Centre has parking to the Front of the building and the rear of the building


Sand Banks Care Centre Reviews (86)

Total of 86, showing 21-40
9.8

Sand Banks Care Centre has a Review Score of 9.8 (9.784) out of 10, based on 13 reviews in the last 2 years. Over all time Sand Banks Care Centre has 86 reviews.

Overall Experience

  • 74
  • 11
  • 1
  • 0
  • 0

Date Published

86
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7
13
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Review from Kenneth B (Son of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a big thumbs up to all your staff. The care you have given to my mother is excellent. I know she can be awkward, but your staff always go out of their way to do the best for her. Let's all hope we can get to visit soon, but till then, keep up your fantastic care; it is really
appreciated.

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you so much for your review, Kenneth, we will continue to provide a high level of care and support to all our residents and ensure that everything we do is in the best interest of our residents.


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Review from Craig B (Son of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home to be very well run. The staff are very efficient and always act in a professional manner. The home is always kept clean and tidy by the cleaning staff who are also pleasant and happy to help, nothing is too much trouble. I have found that the residents are always treated well and
are kept entertained with a range of activities, keeping their minds active and helping to fill their days with fun. All in all, I am very happy with my mother residing in Sandbanks Care home and would be happy to recommend it to other people.
Thank you all so much for all of your hard work.

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you very much for your review. We will continue to develop and improve at the service to ensure that all residents receive the highest standards of care possible at any given time. I will pass on these comments to the staff team and also the domestic team too. Thank you.


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Review from M W (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandbanks is a wonderful care home. They have been exemplary in caring for my father for over six years now. The staff and wellbeing team are fantastic. They have worked tirelessly throughout Covid, and myself and my family can’t thank them enough.

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you for your lovely comments; we will continue to ensure that care and support to our residents are always at the utmost in which we do. I will share these comments with the staff team. Thank you.


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Review from F A (Son of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Sandbanks for approximately 6-years.
We, the family, have always been more than satisfied with the care and attention that has been afforded to her, even during the testing times that have been experienced by us all.
We will have no hesitation to recommend Sandbanks to anyone
who may ask.

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you for your response; we will continue to provide the highest standards of care and support to our residents. I will ensure that these lovely comments are shared with the staff teams. Thank you so much.


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Review from V A (Daughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough about this care home. Great from the start to get my dad in. The manager is fantastic. He kept in touch with me throughout the experience and took an interest in my dad before he even met him. l had every confidence that my dad would settle after a bit of time.
He arrived on Friday
last week and was made a fuss of by the lovely staff, and to my astonishment, after 7-weeks of being so unsettled and confused, he has settled in the first day. He is loving his stay, and l hope this continues. Thanks to everyone at Sandbanks for the welcome he has had.

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you so much for this review; it is my pleasure to always help and support you, and I am really glad that your dad is settling. We continue to make a fuss of all our residents and ensure they receive the best possible care and support always within everything in which we do.


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Review from Mark C (Son of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother passed away on 4th February 2022 having resided at Sandbanks for approximately 6-years.
In her final weeks, I visited most days, including nighttime vigils. The staff were excellent, particular mention is deserved to the three seniors who all went above and beyond their duties
and working hours while trying to get additional care from doctors and district nurses.
I was truly humbled by the staff coming to pay their last respects to mother and the majority leaving in tears.
This proved to me that they are dedicated and extremely caring, treating my mother like one of their own family.
My mother would not have lived so long without the care she received at Sandbanks.
The majority of staff certainly became our extended family and gave their heart and soul to caring for residents.
I would like to thank all, past and present, staff for caring for my mother in her twilight years.

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you so much for your lovely comments. it was our pleasure to look after your mum and to ensure that within her final days that she received the highest standard of care and support possible. I have passed on these amazing comments to our staff team. Take Care, and we are only a call away if you or your family require any support.


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Review from Alex H (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just before Christmas, we sadly needed urgent respite care for my dad. Before he was admitted, the manager made a massive effort to find out as much as he could to help my dad, not just the factual information required but to find out who my dad was as a person, what he liked, what he didn’t, ways to
engage him, who/what they could talk about with him etc. I appreciated this greatly. For our family, it’s been a heartbreaking time, but I can honestly say that without the care, compassion and love of staff at the home, it would have been worse. I feel my dad is well looked after, he’s treated with respect, dignity, kindness and professionalism. When I’ve lost my way, they’ve picked me back up again, they never judge, they always notice, and they bring light back to those darkest moments. Staff have taken the time and effort to really understand my dad; my dad can be very unpredictable, but they respond to every situation with calmness and genuine empathy. Thank you.

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you so much for this review. I have shared this with the staff team, thank you for the amazing words, and we will always ensure that we deliver the highest standards of care to our residents, and our job is not just to care for our residents, it is to care for our resident's families and support as much as we can. Thank you so much; we are always here for you and your family.


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Review from Mary S (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother has been outstanding; they care for her physical health and wellbeing amazingly.
As a family, we are all so grateful to all the staff who have supported her and us during the difficult Covid times.

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you so much for your review; we will continue to support your mum to a high standard and continue to improve the standards and quality in which we deliver. I will share this review with the staff team. Thank you.


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Review from Terence H (Son of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is now coming up 6-years since my mother became a Sandbanks resident. In that time, I have been regularly updated and consulted with her needs. She is a far healthier and a happier woman now than before she went in 6-years ago; this is undoubtedly down to all of the staff care in that time. It is
due to those carers and staff that I can write this now after all those years as it has been a "lifesaver". I can not thank or praise the team enough for this. I have not scored the categories lightly; these are from my observations etc.

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you so much for this review; we will continue to deliver the highest standards possible and ensure that you are fully kept informed. I will ensure that your lovely review is shared with the staff team.


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Review from M M (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a daughter to my beautiful mam with dementia, I can't thank Sand Banks enough for the love, devotion and care they continue to give. The staff are always on hand to answer questions but also put your mind at rest when times are difficult.
Over these last few months, as a family, we have seen a huge
change in the home since the new manager has taken over - Sand Banks has become a happy and safe place to call home.

Reply from Kevin Robinson-Husband, Manager at Sand Banks Care Centre

Thank you very much for this review, Maria, we will continue to make the improvements and ensure that our residents receive a high standard of care throughout everything in which we do. I will also pass these lovely comments onto the staff team. Regards.


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Review from Lorna P (Wife of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that I cannot give a true account of my experience due to Covid. Visits were not allowed. Regular phone calls have been most helpful.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Thank you for taking the time to leave us a review during what will have been a difficult time for you. The pandemic has been a difficult issue to navigate for all, care homes especially, so I am pleased to hear that the team were still able to keep you connected to your loved one, one way or another.


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Review from Janice B (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Sand Banks since September 2020. Although due to Covid, we've not been allowed in to visits, the staff, particularly the welfare team, have been doing regular FaceTimes with the family. We call to check on Mum every day, and the staff are always able to update us and are always pleasant
and complimentary about her.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Thank you for your positive review and kind words! I will let the team know of the positive effect they are having in keeping families connected to our residents during this very difficult time.


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Review from V B (Friend of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly, caring staff.
Spotlessly clean.
Lots of activities.
Everyone is always pleasant and very helpful.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Many thanks for taking the time to leave us a positive review during this difficult time for all.


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Review from A G (Son of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate the care and concern the staff show for my dad; he appears to be well looked after.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Many thanks for taking the time to leave us a positive review during these difficult times. Rest assured, we will endeavour to continue to do all we can for our residents and their families.


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Review from L G (Sister of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing at what they do to make sure the residents feel happy and safe in this care home. I'm very pleased wy the care which my mother gets.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Many thanks for taking the time to leave us a positive review during these difficult times. The staff will be buoyed by your kind words, I am certain, and we will endeavour to continue to do all we can for our residents and their families.


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Review from Andrew B (Son of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mam arrived at Sand Banks, she has blossomed. She seems to enjoy life again. The staff do an excellent job with activities all day, and Mam joins in with everything she wants to.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Many thanks for taking the time to leave us a positive review during these difficult times. We will endeavour to continue to do all we can for our residents and their families, and our team will be pleased to hear of the difference they are making to you.


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Review from Geoff W (Son of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my dad receives at Sand Banks Care home, particularly from the wellbeing team who continuously go above and beyond their duty in keeping families in touch with their loved ones. I would not hesitate to recommend Sand Banks to anybody.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Thank you for taking the time for leaving us a positive review during a difficult time. The team will be buoyed by your kind words and will continue to do its utmost to keep residents connected to their families.


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Review from Sara M (Granddaughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad loves this care home. He made friends quickly, and the staff are always lovely.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Thank you for taking the time to leave us a positive review. We are delighted to hear of your grandad's experience, and we will do our upmost to ensure this continues. Please do not hesitate to contact our team if we can do anything further.


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Review from Matthew D (Grandson of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna has been a resident since September 2020 and has received outstanding care during this time, she is well looked after and the staff are excellent; they are also more than happy to go that extra mile. Big shout out to the wellbeing team too, who are fantastic with their everyday activities with
everybody and their FaceTimes to keep us in touch with our loved ones. They are fantastic. Thank you so much to all of you.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Many thanks for your kind words and positive review during a difficult time for all. We will continue to do our utmost to support our residents and their families and for them to remain connected.


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Review from C W (Wife of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was only in the care home from Friday the 16th to Tuesday the 20th when he passed away. He had been transferred from the hospital as palliative care, but we could see he was going down. The care he and I were given was second to none. My son is a doctor, and he was most impressed. I cannot
answer about the activities as he was too ill or the values fo money as he was NHS funded, and I have no idea on fees.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

I am very sorry to hear of your recent loss but thank you immensely for taking the time out of your day during what will be a very, very difficult time to leave us a positive review. The team will be pleased to hear that their efforts have gone some way in providing comfort during this time to your family.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Sand Banks Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Sand Banks Care Centre is calculated as follows: ( (144 Excellents x 5) + (6 Goods x 4) + (1 Poors x 2) ) ÷ 151 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.844 Points relating to the number of positive Reviews for Sand Banks Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

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Sarah Hay

Job Title: Clinical Deputy Manager

Joined: 2015

I started training at Teesside university and have now been qualified for 23years. I have worked in care for most of my career and for the last 7 years, I have worked within Care Home Settings. I have worked in Hospitals, GP surgeries and Care Homes.
I enjoy nursing as no 2 days are the same and I am able to build up holistic relationships with residents and families within our care home.


Sarah our clinical deputy is the female on the left-hand side


Leanne

Leanne Manson

Job Title: Care Home Manager

Joined: 2005

I started my career in care 17 years ago, starting off as a care assistant in the community before Joining the care home setting completing a range of roles including senior care and deputy manager before achieving my goal as home manager. I have completed NVQ 2&3 and a degree level 5 In health and social care.


I have a passion for care and am dedicated to upholding our reputation as an inclusive care provider that delivered Kind, person-centred care.
I believe that being warm-hearted with a friendly sincere approach leaves a positive impact on others. In my spare time, I enjoy spending quality time with my family and friends.


(Leanne is female on the righthand side)