Sand Banks Care Centre

33-37 Kirkleatham Street, Coatham, Redcar TS10 1QH
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9.8 86 Reviews
  • Sand Banks Care Centre, Redcar
In this superbly situated 77 room, large and spacious care centre, with wonderful, open access, very large gardens, where every need is the staff's pleasure.

Offering residential type care (personal care) and nursing care for people of 60+ including on their own floor, services dedicated to those living with dementia or related condition, will have a large en-suite facility with separate dining and living areas.

All en-suite accommodation on the ground floor rooms open directly onto the gardens, and with delicious and plentiful home cooked meals and a partnership with the Oomph charity assisting in the design of meaningful activities will be delighted with both the facilities and the care staff provide.

Registered manager Denise has built a very strong local reputation and was the manager of the 2015 end of life care home of the year winner.

Please feel free to call in for a cuppa and chat - there is an open door policy so come in and see us.

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Care Provided by Sand Banks Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leanne Manson (Registered Manager)
  • Admission Criteria
    • Private, fully funded or part funded RCBC and surrounding Auth. A pre-admission assessment is provided
    • Ages 50+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Sand Banks Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • For residents who may receive full or partial LA funding top-up arrangements are available. Our top-up scheduling is available on request
    Nursing and palliative dementia nursing is now available

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is no restriction on visiting however it is requested that visitors come between 20.00 and 08.00 to be respectful of the needs of residents for adequate sleep and rest


  • Parking

  • The Care Centre has parking to the Front of the building and the rear of the building


Sand Banks Care Centre Reviews (86)

Total of 86, showing 41-60
9.8

Sand Banks Care Centre has a Review Score of 9.8 (9.784) out of 10, based on 13 reviews in the last 2 years. Over all time Sand Banks Care Centre has 86 reviews.

Overall Experience

  • 74
  • 11
  • 1
  • 0
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Date Published

86
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7
13
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Review from Deb D (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum’s been a resident since September and seems to have settled well. All staff have been brilliant, always show kindness, and are very helpful at answering any questions when one of us ring daily to check on Mum. A big shout out also to the well-being team, they treat everyone like one of their own
and go above and beyond. Thank you.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Many thanks for your lovely review, which will cheer our team, who are doing their utmost during a difficult time to ensure all residents remain connected to their families and engaged in activities.


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Review from Audrey C (Brother of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and his wife both resided at Sand Banks. Unfortunately, my sister-in-law recently passed away, and I have been very concerned about my brother. I want to first thank your wonderful caregivers for the incredible care of them both. I'm really impressed with the way they have nurtured my brother,
and I see him on Facebook, dancing and singing. He looks so happy it's a joy to behold. Also, I see the many activities available to everyone. I often wish I could be there joining in but since I live in Canada this is the next best thing to being there. Thank you. You are the best.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

I am sorry to hear of yours and your brother's loss. It's been a difficult time for all, but we will continue to do our utmost to keep our residents, including your brother, happy and connected to their loved ones. Thank you for your lovely review also.


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Review from Cathy T (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can see the difference you all have made to my mother in the short time she has been in residence. Before she went into Sand Banks she had been through a traumatic time and at 92 hard to bear. I have not been inside Sand Banks as I Live in Cornwall and unable to visit at this difficult time but through
your Facebook page, I can visualise where my Mam is and what she has been up to throughout the day. Your staff give their all to the residents. The FaceTime links are great which gives me one to one with my Mam. I look forward to when I can visit in person.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Thank you for your lovely review, and we are pleased to hear you are seeing a positive difference in your mother from afar. It's been a difficult time for all, but we will continue to do our utmost to keep our residents happy and connected to their loved ones. We look forward to the end of this pandemic so that we can have you visit soon.


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Review from Susan L (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since this Covid 19 outbreak, I have found the staff to be very caring of the residents more so because we can't be. We get regular updates on their health and asked to bring things to the reception that the residents require e.g. new clothes especially trousers. There is a well-organised FaceTime which
is lovely to see their faces light up when they see you. They are kept occupied with the many activities and crafts that are organised every day by the wellness team and show us pictures and videos of them. Overall she is clean and tidy and looks well. Thank you.

Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Thank you for your lovely review. It's been a difficult time for all, but we will continue to do our utmost to keep our residents happy and connected to their loved ones. We look forward to the end of this pandemic so that we can have visitors back soon for our residents.


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Review from Donna C (Niece of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Sand Banks to be extremely clean and tidy at all times. The rooms are spotless. Beds are fresh and tidy. The staff are always friendly and helpful, and very polite.
Good variety of food for residents. Visitors are always welcome to tea and biscuits when the tea trolley comes around.
The gardens are outstanding. A bbq would go down well. Pets welcome.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time to leave us a positive review. We look forward to welcoming you back to the tea trolley round soon we hope but, in the meantime, please continue to keep safe during the current pandemic.


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Review from Rob B (Son-in-law of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would definitely recommend Sand Banks Care Centre, it is lovely, light and airy and always spotless. My mother-in-law has been on there for nearly two years. All the staff are fantastic, senior carers, care assistants, cleaners, kitchen, wellbeing staff, handymen, and anyone I’ve missed. They haven’t
had a manager for a while but we have had dealings with the stand-in manager and the deputy manager and all the staff we have had the pleasure of meeting have been caring, considerate and empathetic, especially over this tough COVID-19 experience. That has made us all sit up and think. Without our regular FaceTime calls it would have been unbearable, for that we have to thank the team and also to thank them for all the things they do over and above what’s expected. It would be good if management could send out regular emails keeping all relatives updated, but to be fair the Sand Banks Facebook does a great job keeping us informed on most things.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time out of your day to leave a positive review and your kind words. The team will be delighted to hear of the difference they are making to families and their loved ones during these difficult times. We will continue to do our utmost to keep you connected via FaceTime and our Facebook page; in the meantime, please keep safe.


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Review from Jackie H (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing throughout COVID with keeping in contact and FaceTime. Mum is looked after and talks about the staff. I would highly recommend Sand Banks Care Centre and appreciate the staff go above and beyond to keep my mum happy. They deserve recognition tenfold.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Many thanks for your positive review and kind words. Please continue to keep safe and we will do our utmost to keep you and your mum in touch and well looked after.


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Review from Susan W (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Sand Banks Care Centre since July 2018 and has received good care throughout. The staff are very friendly and always go the extra mile to ensure the residents are cared for and entertained. The rooms are very spacious and all areas of the home are kept very clean. The
Facebook page which is regularly maintained by the superb activity coordinators has been so helpful in keeping us informed, especially during the Covid-19 outbreak. I would not hesitate to recommend the care centre to others.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time to leave such positive feedback; it will cheer the team very much. Please continue to keep safe during this time and we will do our best to keep you in touch with your father of course.


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Review from J C (Sister-in-law of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thanks for your positive review and please continue to keep safe during this difficult time.


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Review from M C (Brother-in-law of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thanks for your positive review and please continue to keep safe during this difficult time.


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Review from M N (Husband of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for - no complaints.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time to leave us a positive review. Please let us know if we can be of any help during this difficult time and we will do our utmost to keep you in touch with your wife.


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Review from J B (Son of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nana has been here a short time but seems to have settled in really well and seem very happy. Her health has improved already and she seems more like her normal self. The accommodation is immaculate and the grounds are lovely. The staff are friendly and helpful.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for your positive feedback. Please do let us know if we can be of any help during these difficult times and we will endeavour to do our best to ensure the best possible care for your Nana.


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Review from G H (Daughter-in-law of Resident) published on 12 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel that management should be much more transparent and have better communication with the resident's family. Often we hear about things by accident, such as the present home visits, whereas a simple email or text message, informing us of the appointment system would have been appreciated. The results
of tests are also not communicated.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Many thanks for your generally positive review. This is a particularly tough time for residents and their families, as well as our team, who have never had to face anything of this nature previously. Your constructive criticism will certainly prove helpful and be taken on board as a good learning experience.


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Review from P S (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sand Banks is a beautiful well run home. The building is light and airy, and resident's rooms excellent. The staff is helpful and caring and the daily activities are excellent. Best home in Redcar.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Many thanks for your lovely review, which will provide a boost to our dedicated team. Please continue to keep safe in the meantime during these difficult times.


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Review from Joanne W (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in a number of care homes over the past 4 1/2 years and Sandbanks is by far the best in every way. I know he is being well cared for by trusted and 100% committed, professional carers. The activities coordinators are particularly outstanding and work tirelessly to bring joy and enrichment
to the residents. The staff are very approachable and empathetic. Thank you to the whole team for outstanding work.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking time out of what I'm sure is a busy day to leave such a lovely review. Your review will mean a lot to our team who are working very hard, as always, to try to ensure residents still have the very best care and contact with family during these difficult times.


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Review from Adele L (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since March Sand Banks has been in lockdown. As you will appreciate a worrying time for relatives of residents.
From day 1 the staff have been marvellous. They have gone above and beyond on their care.
We are able to speak daily to our relatives via mobile phones. Sometimes via facetime.
We are
able to talk to the Nursing staff if needed.
The whole experience eased our worries and lessened the pressure.
The entertainment staff have helped with keeping the residents entertained.
They have given the gentlemen and ladies makeovers.
There has certainly been no neglect at all.
The staff have even shown respect by lining up outside when a residents cortege has passed by.
All in all l for one am thankful that as a family we chose Sandbanks for my Mam.
THANKYOU

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time out of your busy day to leave such a lengthy, positive review. Our team will be delighted to hear directly the difference they are making during this difficult time for all.


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Review from J J (Granddaughter of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given on the dementia unit is excellent would highly recommend it! They always offer activities and adapt to each individual's needs. The staff is always friendly and professional and the care home itself is clean and bright.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time to tell us of your positive experience with our care team and environment; the team will be delighted to hear of their positive influence on another resident and their family. In the meantime, please continue to stay safe.


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Review from Annette R (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to anyone. My mam has been in nearly a year and I find it a very caring home. The staff are lovely, the care that my mam has received is excellent and the staff that do the entertainment for residents are brilliant. Nothing is too much trouble for them.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for your kind words, which will cheer our dedicated team. It's been a particularly tough time with the pandemic but we'll continue to do the best we can for our residents and their families. In the meantime, please continue to keep safe.


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Review from Vickie C (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank all the staff enough at Sandbanks. My mom has resided there for many years. She is so happy and content. Everyone treats her like shes their Mom always ready with a kiss and cuddle. Recently my Moms circumstances changed dramatically and she has gone into nursing. Mom has recovered remarkably
it's unbelievable. I believe its the dedication, caring and professionalism of all the staff that has enabled her to get to where she is. Honestly, I am truly grateful to each and every one of them. Thank you.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for sharing your positive experience with our care centre and dedicated team. They will be warmed to hear that they are making a difference during a difficult time for all. We hope to be able to welcome you back soon to visit in person when the government eases restrictions for the care industry. Please continue to keep safe in the meantime.


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Review from H F (Daughter-in-law of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home where the staff really do care for their residents. With the current lockdown conditions, the staff have gone above and beyond their normal duties to ensure that all the residents can have video access to their loved ones on the outside. This has been a very worrying time for my
husband and I as we normally visit on a weekly basis and mum in law does not understand why we cannot visit so being able to see her on the video has been very much appreciated. The care home facilities are wonderful with access to a lovely garden which the residents can enjoy and, if they wish, assist the gardeners. The care home is exceptionally well managed and there are daily activities organised by a wonderful team of the entertainment staff. The residents can be seen laughing and singing and generally getting involved in the activities and they do have a lot of fun and games. I wouldn't hesitate in recommending this care home to friends and family - thank you all for your care.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time to let us know about your positive experience. It is indeed a very difficult time for all - residents, families and staff alike, so it is much appreciated that our team's work has been recognised by yourself, and it will warm their hearts to know of the difference they are making. Please continue to keep safe.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Sand Banks Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Sand Banks Care Centre is calculated as follows: ( (144 Excellents x 5) + (6 Goods x 4) + (1 Poors x 2) ) ÷ 151 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.844 Points relating to the number of positive Reviews for Sand Banks Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Sarah Hay

Job Title: Clinical Deputy Manager

Joined: 2015

I started training at Teesside university and have now been qualified for 23years. I have worked in care for most of my career and for the last 7 years, I have worked within Care Home Settings. I have worked in Hospitals, GP surgeries and Care Homes.
I enjoy nursing as no 2 days are the same and I am able to build up holistic relationships with residents and families within our care home.


Sarah our clinical deputy is the female on the left-hand side


Leanne

Leanne Manson

Job Title: Care Home Manager

Joined: 2005

I started my career in care 17 years ago, starting off as a care assistant in the community before Joining the care home setting completing a range of roles including senior care and deputy manager before achieving my goal as home manager. I have completed NVQ 2&3 and a degree level 5 In health and social care.


I have a passion for care and am dedicated to upholding our reputation as an inclusive care provider that delivered Kind, person-centred care.
I believe that being warm-hearted with a friendly sincere approach leaves a positive impact on others. In my spare time, I enjoy spending quality time with my family and friends.


(Leanne is female on the righthand side)