Sand Banks Care Centre

33-37 Kirkleatham Street, Coatham, Redcar TS10 1QH
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9.8 86 Reviews
  • Sand Banks Care Centre, Redcar
In this superbly situated 77 room, large and spacious care centre, with wonderful, open access, very large gardens, where every need is the staff's pleasure.

Offering residential type care (personal care) and nursing care for people of 60+ including on their own floor, services dedicated to those living with dementia or related condition, will have a large en-suite facility with separate dining and living areas.

All en-suite accommodation on the ground floor rooms open directly onto the gardens, and with delicious and plentiful home cooked meals and a partnership with the Oomph charity assisting in the design of meaningful activities will be delighted with both the facilities and the care staff provide.

Registered manager Denise has built a very strong local reputation and was the manager of the 2015 end of life care home of the year winner.

Please feel free to call in for a cuppa and chat - there is an open door policy so come in and see us.

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Care Provided by Sand Banks Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leanne Manson (Registered Manager)
  • Admission Criteria
    • Private, fully funded or part funded RCBC and surrounding Auth. A pre-admission assessment is provided
    • Ages 50+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Sand Banks Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • For residents who may receive full or partial LA funding top-up arrangements are available. Our top-up scheduling is available on request
    Nursing and palliative dementia nursing is now available

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is no restriction on visiting however it is requested that visitors come between 20.00 and 08.00 to be respectful of the needs of residents for adequate sleep and rest


  • Parking

  • The Care Centre has parking to the Front of the building and the rear of the building


Sand Banks Care Centre Reviews (86)

Total of 86, showing 61-80
9.8

Sand Banks Care Centre has a Review Score of 9.8 (9.784) out of 10, based on 13 reviews in the last 2 years. Over all time Sand Banks Care Centre has 86 reviews.

Overall Experience

  • 74
  • 11
  • 1
  • 0
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Date Published

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Review from Susan M (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in Sand Banks since January. Having moved her from another care home, I would like to say a big "Thank You" to all the staff and management for all the amazing work you are all doing to keep the residents safe during the current situation.
I have found on each visit exceptional
care is given to all residents.
The hygiene standards are very high, the staff are very friendly, and the activities team are just amazing; watching the daily video's on social media warms my heart seeing the residents happy faces.
My mother is always clean and dressed well her room is always clean.
I am so happy that I moved my Mother into what I feel is one of the best care homes.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for your kind words and positive review - it will please the team to know that their efforts are making a difference and are appreciated during what is a difficult time for residents, family and staff alike.


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Review from Chris W (Son of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite and friendly staff. They look after my dad so well. He always seems happy and content and I get regular updates, photos and videos of him taking part in activities, joking around and smiling. The Activities Co-ordinators are great. The home is always spotlessly clean, smells fresh and is
very nicely decorated. Everyone is well looked after.

Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for your kind words and positive review - it's a difficult time for all and it will please the team to know that they are making a difference during this time.


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Review from John F (Son of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff offering a high quality of care and lots of fun activities to keep the residents motivated and involved.
The rooms are spacious, and the level of hygiene is excellent. Given the current lockdown where we are unable to visit our relatives, every effort is being made to ensure we
can maintain contact and updates on health and wellbeing. The staff are doing a tremendous job.

Reply from paul smith, Admin Manager at Sand Banks Care Centre

Thank you for your review. All reviews help us to reward our staff and raise our game. Paul.


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Review from M V (Daughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my father he is always tastefully dressed, clean and tidy.
When resting attention is taken to ensure he is comfortable with appropriately placed pads to prevent sores.
The staff are always very smartly presents, pleasant and enthusiastic about their work. They are knowledgeable, welcoming
and happy to discuss any ongoing issues.

Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you for your review. All reviews assist us in making our service better.


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Review from T E (Son of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to thank all staff at Sandbanks for the care, kindness and support for my dad and myself while at Sandbanks.
Dad sadly passed away peacefully on September 11th 2019.

Reply from paul smith, Admin Manager at Sand Banks Care Centre

Thank you for your review. All reviews assist us to make our service better.


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Review from L L (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a new resident in this care home. My sister and I have found the home friendly but professional. All the staff from the top to the cleaners always have a smile and a warm greeting for my mum and us as her family. The two entertainment girls work really hard to stimulate the residents organising
events constantly. Very happy mum is a resident.

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Review from C S (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the best care and kindness I could ever have wished for her.
The staff are so caring and considerate. The tone is set from the top.
My mother's face lit up whenever any member of staff came into her room.

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Review from Joan M (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The activity staff and care staff are really good and friendly and caring. Activity staff do a great job of keeping residents entertained throughout the week. They all will do anything to help with all enquiries.

Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you for your review. All reviews assist us in making our services better and more responsive. we are delighted your experience is positive.


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Review from Ian P (Nephew of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving from hospital to Sand Banks, my aunt has received nothing but the finest care and attention. At present, my aunt is, to say the least, challenging through delirium/dementia, therefore not the easiest person to deal with. The management have been absolutely brilliant, not only with my aunt
but my wife and I. The rooms are very clean, decorated and furnished to a high standard with a very bright and well designed en-suite. The food is of a high standard with everything cooked from fresh.

Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you for your review. All reviews assist us in making our services better.


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Review from C M (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a few years in Sand Banks Care Centre. The staff are lovely and caring. The management are excellent and very approachable, door always open. The food is good and all members of staff friendly including housekeeping. The big plus is the excellent activities, most days by excellent activities
team. Well done!

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Review from M C (Son of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked around many other care homes for my father, Sand Banks, without any question stood out as the place to choose for him to move to. The staff are so welcoming, caring and professional. They made our decision easier and the transition has gone smoothly making my fathers life so much better.
He is particularly happy with the lovely food at meal times and enjoys chatting with all the staff. Sand Banks Care Centre is everything we hoped it would be and more for Dad's new home.

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Review from Karen L (Friend of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly staff. Nothing is too much bother! Food is tasty (according to my friend) and well presented. Management efficient and very approachable. My friend is extremely happy and comfortable!

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Review from Kenneth H (Son-in-law of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Entertainment and activities. Staff excellent. General staff variable due to the large turnover. Sometimes seems understaffed when assistance is required. Involving residents in general activities i.e. bingo etc is a great benefit to them.

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Review from John W (Brother of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel nothing but friendly kindness when we visit my sister. She is not always the easiest but we hear nothing but praise from her regarding the care and treatment she receives from members of your staff.

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Review from Constance C (Friend of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming daily to Sand Banks Care Centre since my friend became a resident and I have to say what a wonderful place it is. You are treated with respect from the moment you walk through the door and my friend loves the attention she gets, the meals are excellent and a very good menu. I am always
asked if I would like a cup of tea when I'm there. I worked in the industry for many years and I can truly say that Sand Banks Care Centre is top class. I would certainly stay here.

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Review from Keith B (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff was very nice and made my Mum happy for the two weeks she was in the home. And when she left. They all came to say bye to her.

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Review from Carole H (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is spotlessly clean and the rooms are all decorated in a lovely, modern way, so the home has a homely feel to it.
All the staff are pleasant and friendly even under sometimes extremely trying times, as my mother's dementia progresses in the dreadful ways that it unfortunately does.
There
are activities for the residents but due to my mother's dementia, she is unable to participate. The food is all home cooked but again, unfortunately, my mother rarely eats it so she is given dietary support and encouraged to eat when necessary.

Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you for your review. All reviews assist us in making our services even more responsive to the needs of our customers.


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Review from L L (Niece of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family member was very settled even in such sad circumstances. The support of the two activity staff alleviated apprehension and stress surrounding our relative attending her sister's funeral, allowing her to pay her respects which wouldn't have been possible otherwise due to her ill health. The
staff members integrated very well with family members and friends at the funeral, showing respect and compassion. They were seamless handling her over to family members without any embarrassment, as other guests were unaware of the circumstances. They were friendly, professional and allowed our family member to make her own decisions with support. Staff members deserve a high level of praise, they were amazing.

Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you. Every response allows us to make our care offer better.


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Review from Paul T (Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely happy, lovely clean home, all the staff are lovely.

Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you, all responses assist us to improve our service.


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Review from Stewart P (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff - office, nursing and cleaning were always polite cheerful and very helpful. This care home was very welcoming and friendly.
It was a pleasure to go and see my father in this environment.
He had enjoyed his short stay in this home.
Thank you for all you have done for my father and all the
help you have given me.

Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you for your review, all comments assist us to improve our service.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Sand Banks Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Sand Banks Care Centre is calculated as follows: ( (144 Excellents x 5) + (6 Goods x 4) + (1 Poors x 2) ) ÷ 151 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.844 Points relating to the number of positive Reviews for Sand Banks Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Sarah Hay

Job Title: Clinical Deputy Manager

Joined: 2015

I started training at Teesside university and have now been qualified for 23years. I have worked in care for most of my career and for the last 7 years, I have worked within Care Home Settings. I have worked in Hospitals, GP surgeries and Care Homes.
I enjoy nursing as no 2 days are the same and I am able to build up holistic relationships with residents and families within our care home.


Sarah our clinical deputy is the female on the left-hand side


Leanne

Leanne Manson

Job Title: Care Home Manager

Joined: 2005

I started my career in care 17 years ago, starting off as a care assistant in the community before Joining the care home setting completing a range of roles including senior care and deputy manager before achieving my goal as home manager. I have completed NVQ 2&3 and a degree level 5 In health and social care.


I have a passion for care and am dedicated to upholding our reputation as an inclusive care provider that delivered Kind, person-centred care.
I believe that being warm-hearted with a friendly sincere approach leaves a positive impact on others. In my spare time, I enjoy spending quality time with my family and friends.


(Leanne is female on the righthand side)