Sandhills Court Care Home

Exeter Road, Scunthorpe DN15 7AS
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9.7 88 Reviews
  • Sandhills Court Care Home, Scunthorpe
Sandhills Court is a is a beautiful purpose-built home, designed to provide the highest standards in attractive surroundings. Staff have created a lovely atmosphere where residents and colleagues alike have formed touching friendships.

Here, they welcome those in need of residential care, including people living with dementia in need of residential support. The dedicated team is on hand 24-hours a day providing support for residents' individual needs.

The home offers both long-term and respite care. It could be a week to experience living here, a month while recovering from an operation or a more long-term move. Short stays can be booked up to three months in advance. Day care and palliative care are also available.

Sandhills Court has 77 rooms with en-suite bedrooms, four of which can accommodate couples. All fully furnished to a high standard. There are a beauty salon, a well-being salon and a café, as well as modern dining rooms, spacious lounges and a cinema room. It is expertly designed to encourage activity and social interaction amongst residents in a warm, reassuring environment.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

From tea dances and lunch clubs to pamper days and movie nights, there’s a varied social calendar at the home. Residents enjoy coming together to take part in activities and try new things.

Care Provided by Sandhills Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Randall (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sandhills Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.


Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Lots of local shops, including a Sainsbury’s over the road. 100 yards away is the Baths Hall, a modern auditorium in a 1930s bath house, offering music, comedy and dance. The North Lincolnshire Museum is under a mile away.


  • Parking
  • Parking available onsite


Sandhills Court Care Home Reviews (88)

Total of 88, showing 81-88
9.7

Sandhills Court Care Home has a Review Score of 9.7 (9.658) out of 10, based on 25 reviews in the last 2 years. Over all time Sandhills Court Care Home has 88 reviews.

Overall Experience

  • 68
  • 15
  • 3
  • 2
  • 0

Date Published

88
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63
Overall Experience  Overall Experience 5.0 out of 5

Excellent care received and attention to detail shown. The service is second to none and I feel extremely comfortable knowing my grandma is being well looked after here.
I know my grandma enjoys socialising with the staff and other residents and enjoys the variety of activities on offer.

Reply from Josephine Gaupholm, Customer Adviser at Sandhills Court Care Home

Thank you for your review of Sandhills Court Care Home. We are pleased to hear that your grandmother is enjoying her time at the home and appreciate your comments regarding the care being second to none. We will share your comments with the home manager. The Bupa Customer Care Team


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Overall Experience  Overall Experience 5.0 out of 5

The care my mother-in-law receives is second to none. The staff are always happy and courteous to her; they anticipate her needs and ensure her happiness.
She has grown in confidence while in their care. She enjoys the meals and is gaining weight.
An excellent care home with the residents at the centre.

Reply from Josephine Gaupholm, Customer Adviser at Sandhills Court Care Home

Thank you for your review of Sandhills Court Care Home. We are pleased to hear that your mother-in-law is enjoying her time at the home and appreciate your comments regarding the staff always being happy and courteous. We will share your comments with the home manager. The Bupa Customer Care Team


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Overall Experience  Overall Experience 5.0 out of 5

This is a very caring and professional home. The staff are extremely courteous and they carry out their duties with a competent and lovely manner.
The environment is peaceful and all my mother's needs are met fully.

Reply from Josephine Gaupholm, Customer Adviser at Sandhills Court Care Home

Thank you for your review of Sandhills Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being courteous and competent. We will share your comments with the home manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

Very clean, very friendly, food excellent and the staff are so nice.

Reply from Josephine Gaupholm, Customer Adviser at Sandhills Court Care Home

Thank you for your review of Sandhills Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being friendly and nice. We will share your comments with the home manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

The staff make the place what it is very clean, caring and friendly. The activities and the facilities are first class.
The food is of a high standard with a good variety to chose from each day.
The rooms are spacious, warm and homely.
My mother feels safe, comfortable and happy what more can she
ask for. It's like living in a hotel.

Reply from Josephine Gaupholm, Customer Adviser at Sandhills Court Care Home

Thank you for your review of Sandhills Court Care Home. We are pleased to hear that your mother feels safe, comfortable and happy at the home and appreciate your comments regarding the staff being caring and friendly. We will share your comments with the home manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

I like everything about it.
The staff are caring and help me in lots of different ways, nothing is too much trouble. The food is of a high quality and always interesting. The room is clean, warm and the facilities are great.
The place smells like a hotel. I feel safe, secure and happy being here.

Reply from Josephine Gaupholm, Customer Adviser at Sandhills Court Care Home

Thank you fore your review of Sandhills Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the food being of high quality and staff were helpful. We will share your comments with the home manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleasantly surprised how good Sandhills is. The presentation is excellent, cleanliness, care from staff throughout all levels is first rate. Because the building is purpose built it fits every need of residents. The food is of a very high standard. Afternoon entertainment is on most weekdays for
residents these are all well chosen for their professional standards.

Reply from Gabriella Mills, Customer Adviser at Sandhills Court Care Home

Thank you for your review of Sandhills Court Care Home, we are pleased to hear that you had a positive experience of the care home. We appreciate your comments on the staff and glad the residents enjoy the entertainment provided. We will share your feedback with the care homes manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

The whole experience is excellent.

Reply from Gabriella Mills, Customer Adviser at Sandhills Court Care Home

Thank you for your review of Sandhills Court Care Home, we are pleased to hear that you have had a positive experience of our care home. We appreciate your feedback and will share your thoughts with the care homes manager. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Sandhills Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Sandhills Court Care Home is calculated as follows: ( (214 Excellents x 5) + (66 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 298 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandhills Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

We welcome those in need of residential and dementia residential care. Please call us to find out latest availability. En-suite bedrooms fully furnished to a high standard. Some of our rooms come with bay windows, patio doors and views of our well maintained gardens.


Awards / Recognitions (7)

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Meet the Team (10)

Zoe

Zoe Randall

Job Title: Home Manager

Joined: 2025

I have been working in the care sector since 2003, starting my career as a kitchen assistant, where I soon realised my passion for the care industry. I later became a care assistant and progressed to the role of home manager in 2017. Throughout my career, I have managed different services and commissioned new homes – I have loved every challenge and experience.


I love working in the care sector as seeing the difference I can make every day brings me so much warmth. My goal is to make a difference to residents' lives and help them to live life to the fullest, by creating a home environment where everyone can thrive.


In my spare time I love to be with my family; taking on new adventures and enjoying quality time together.


Rebecca

Rebecca Jordan

Job Title: Deputy Manager

Joined: 2018

I started working at Bupa as a care assistant, moving to senior care assistant, and then became Unit Manager before recently taking on the role of Deputy Manager. My mum was a care assistant when I was younger. She would take me to work with her on a weekend and I would sit and spend time with the residents and get involved with their activities.


I love working in care services and it's wonderful to know that you are making a difference in people’s lives.


I love helping people and I get a sense of satisfaction from seeing how my care makes a difference in their lives. Seeing residents achieve personal goals reminds me why I love doing what I’m doing. It's also about the staff; making sure they are happy and knowing they are able to come and talk to me for advice or just for someone to sit and listen to them.


I’m Married with 3 children and live local to Sandhill Court. In my spare time, I enjoy spending it with my family, bowling, escape rooms and going to the cinema. We enjoy going on holiday abroad once a year and will also have a long weekend away in the UK.


Josh

Josh Beacroft

Job Title: Unit Manager

Joined: 2015

I have worked for Bupa for over 9 years. What I most enjoy about working in the care sector is the ability to make a real difference in people's lives every day. There's something incredibly fulfilling about knowing that my support, whether it's providing physical care or simply offering a listening ear, can bring comfort and joy to those I care for.


I love building genuine relationships with the people I work with, learning about their unique stories, and being there for them during both the good times and the challenging moments. The sense of purpose and connection I feel in this role is something I truly cherish.


I currently live at home with my parents and support in caring for my elderly grandmother full time alongside my mum. I spend my personal time socialising with friends, going to the gym, going boxing, attending social groups, cycling, reading and playing games on the ps5.


Jake

Jake Bailey

Job Title: Unit Manager

Joined: 2024

I decided to get a job in care when I first turned 18 years old I used to do odd jobs for my elderly next-door neighbour with tasks he struggled with. Before working here at Sandhills Court, I worked with young adults who had learning disabilities in a support living home.


I enjoy caring for people how they want to be cared for and taking time to earn their trust. Supporting residents physically and emotionally, building bonds and being able to make them laugh and smile is what I enjoy most; giving them and their families that well-needed respite.


In my spare time, I enjoy being in the garden with a beer or two. I don’t have any pets, however I would love to get a sausage dog. I’ve already decided when I do, he’ll be called Bert. I enjoy in my free time watching films, playing on my Play Station, or simply spending time with family and friends. I’m very close to my Mum and we spend a lot of time together.


David

David Elsom

Job Title: Chef Manager

Joined: 2017

My role as Chef Manager means I am responsible for the day-to-day management of the catering team, ensuring nutritious and well-balanced meals for our residents.


I have worked here at Sandhills Court since the day it opened. Before this, I started out as a trainee chef with the NHS based at Scunthorpe General Hospital, spending 27 years with the trust and becoming the trust catering manager in 2009 covering Scunthorpe Grimsby and Goole hospitals, and was recognised for my role in 2010 by becoming the NHS catering manager of the year.


I have always worked within the care sector, and what I enjoy most about my role is customer interaction - it’s a pleasure to sit with the residents to discuss food or to have a general chat with residents and relatives.


I live locally to Sandhills and in my spare time, I enjoy playing football, and golf and keeping fit at the gym.


I am Married with an elder son who has just graduated from university. I also go to London quite often to watch football - one of the residents did their teacher training around white heart lane - so I often take picture when I go to show how the area has changed!


Debbie

Debbie MacDonald

Job Title: Activities Coordinator

Joined: 2024

I enjoy working with people and having a personal approach to the work that I do as well as having an opportunity to think creatively.


Before my role here at Sandhills Court, I worked in the charity sector for the last 10 years, mainly in churches and Christian organisations, so spending time with and organising activities for residents is something I really enjoy.


I have been married for 14 years to my husband and we have a three-year-old daughter. My husband is a Pastor of a local church and we live local to the home. I have many interests and hobbies which include crocheting, sewing, cake decorating, art and singing (which I do regularly as part of being involved in church). I am also currently doing an art history course through the open university as a personal development and special interest.


Julie

Julie Hulme

Job Title: Financial Administrator

Joined: 2017

I have worked for Bupa for 7 years and have been in the role of Financial Administrator for 3 years.


I enjoy working in care services as no two days are the same, and it's lovely hearing stories from residents and their families about their lives.


I spend most of my spare time with my family and looking after my grandsons.


Penelope

Penelope Scott

Job Title: Receptionist

Joined: 2020

I have worked for Bupa for 4 years and have been in the role of receptionist for 2 and a half years. I have always had customer-facing roles - I was cabin crew for KLM Airlines for 10 years before I joined Bupa.


I enjoy working in care services because of the interaction with residents, families and colleagues.


I live locally to Sandhills Court - I have one daughter and two grandsons and I love to spend my spare time with them.


Nikki

Nikki Depledge

Job Title: Head Housekeeper

Joined: 2018

I’ve been in this role since May 2019, originally starting as a housekeeper in January 2018. I’ve worked in the care home sector for many years, my first job was as a cook in a residential home. Following this, I moved to Germany where I worked for many years as a housekeeper for the CO of the Royal Scots Dragoon Guards.


When I moved back to the UK, I decided I wanted to go back to working in the care home sector, so I jumped at the chance to apply for this role at Sandhill's - I love the Interaction with the residents & families, and being able to contribute to people’s well being and daily life.


I’ve been married 31 years, have two grown-up children, a one-year-old granddaughter and two boxer dogs called Harvey & Winnie whom I love walking every day. In my spare time, I enjoy socialising with family & friends, looking after my granddaughter and going on holidays in the sunshine.


Steve

Steve Gregory

Job Title: Maintenace Operator

Joined: 2024

I have been a maintenance operator for 6 years and hold 20 years of property maintenance experience.


I enjoy working in care services as it's the little things, especially in maintenance, such as hanging a family photo on the wall, changing a light bulb, and sorting a resident's curtains out. The everyday jobs we take for granted, just being able to be the person that can do those things for the residents is what I enjoy the most.


I live in Barton which is 25 minutes away from the home, with my partner, Laura and my 2 teenage sons, Ethan and Tobias. Laura has 2 daughters Evie and Maisie who are 8 and 5, we have them 4 days out of the week, so our house is a healthy split of giggles, barbie dolls and grumpy teens! I spend most of my spare time at the moment renovating the house and I'm also an avid woodworker, so can usually be found in the shed making bowls and candle holders on my lathe.