Delighted to welcome visitors and members of the wider community into the home.
Free parking onsite with 3 electric plug in points and a disabled bay with easy accessibility.
Sandmere Care Home has a Review Score of 8.6 (8.580) out of 10, based on 4 reviews in the last 2 years. Over all time Sandmere Care Home has 4 reviews.
Review from Janet B (Daughter of Resident) published on 6 March 2025
Submitted via Website •
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Reply from Jacqui Pompeus, Home Manager at Sandmere Care Home
Thank you very much for providing us with valuable feedback and which will hopefully provide comfort and support for others looking for care for a loved one. It is our absolute privilege to be supporting your lovely Mum, she is a much loved resident with the team!
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Review from Sue F (Daughter of Resident) published on 6 March 2025
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Reply from Jacqui Pompeus, Home Manager at Sandmere Care Home
Thank you so much for taking the time to complete a review and we are delighted that your Dad is settled with us. We work hard to create a warm and inviting homely setting for all our lovely residents and families and we are delighted that this has been your experience from the outset and thereafter.
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Review from D T (Daughter of Resident) published on 10 January 2025
Submitted via Website •
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Reply from Jacqui Pompeus, Home Manager at Sandmere Care Home
Thank you for your review - we are so pleased to have your lovely Mum here with us.
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Review from K L (Next of Kin) published on 12 December 2024
Submitted via Postal Card •
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Reply from Jacqui Pompeus, Home Manager at Sandmere Care Home
Thank you for your kind review, it was a pleasure to be able to care for your cousin. We will pass your feedback on to the team.
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The Review Score of 8.6 (8.580) out of 10 for Sandmere Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.911 for Sandmere Care Home is calculated as follows: ( (41 Excellents x 5) + (4 Goods x 4) ) ÷ 45 Ratings = 4.911
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.669 Points relating to the number of positive Reviews for Sandmere Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 4 Positive Reviews ÷ 13.6 = 0.294
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 04 Mar 2025
Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.
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Job Title: Home Manager
Joined: 2024
Jacqui brings a wealth of experience having almost 20 years experience as a care home manager and having achieved a rating of Outstanding by the Care Quality Commission on two occasions. Qualified as a Registered Nurse Jacqui had a long and successful career in the NHS, before transferring her nursing and managerial skills into the world of care home management.
Jacqui has a great passion for creating a beautiful, caring and safe environment for people to live and work in and promotes providing the highest standards of care that reflect our values of being respectful, kind, inclusive and passionate.
Job Title: Clinical Deputy Manager
Joined: 2024
Charlotte is an experienced registered nurse who will lead and guide our care team. She has worked in a variety of settings including acute, community and nursing homes. She has a particular interest in end-of-life care.
Outside of work, she enjoys spending time with her husband, two sons, two cats and a miniature dachshund puppy.
Job Title: Business Administrator
Joined: 2024
Hollee brings a wealth of experience having worked in the care sector since 2012, she started her career as a Care Assistant and worked her way up through various different roles including Non-Clinical Deputy Manager and more recently Administration Manager.
Hollee is looking forward to welcoming residents and their loved ones into our beautiful home and allowing our residents to enjoy the many added luxuries that a new care home has to offer.
Job Title: Customer Relations Manager
Joined: 2025
Dee brings extensive experience in fostering connections and building relationships with various organisations in the local community, including social services, GPs, pharmacies, hospital discharge teams and dementia support groups.
She will take an active role at Sandmere, promoting daily activities, communicating with family members, and arranging tours of the home for prospective residents and their families.
Outside of work, she enjoys spending quality time with family, particularly grandchildren, husband, and three Jack Russell terriers.
Job Title: Head Chef
Joined: 2024
Mark has worked for 30+ years in the catering industry, classically trained with experience in many well-respected establishments, as well as being privileged to have worked in different countries around the globe.
He is super excited to share his professional experience and culinary skills at Sandmere.
Job Title: Maintenance Operative
Joined: 2024
Malcom has been working in the care sector for the past 8 years in maintenance roles. He is looking forward to welcoming residents in and making their rooms homely and personalised. Outside of work, Malcolm enjoys spending time at his allotment and watching sports.
Job Title: Head Housekeeper
Joined: 2024
Teresa started her career in care at the age of 18. She enjoys knowing that our residents have a welcoming and homely place to live. She will lead our team of housekeepers to ensure the home is clean and tidy for all.
Outside of work, she enjoys walks along the seafront and spending time with friends and family.
Job Title: Lifestyles Lead
Joined: 2024
John has been an activities coordinator for the better part of a decade. His background is in textiles and design whilst his career has been rooted in the care sector which makes him excellent for our activities and well-being role here at Sandmere Care Home.
John has been able to uplift, inspire and entertain those who have found themselves under his guidance using a combination of art therapy with mental wellness techniques
Job Title: Registered Nurse
Joined: 2024
Meet Tracey one of our day Registered Nurses.
Job Title: Registered Nurse
Joined: 2024
Lynn is one of our lovely day nurses!
Job Title: Registered Nurse
Joined: 2024
Meet Shauna one of our night nurses!
Job Title: Registered Nurse
Joined: 2024
Meet Kay one of our night nurses.
Job Title: Registered Nurse
Joined: 2025
Meet Amos one of our night Registered Nurses.
Job Title: Registered Nurse
Joined: 2025
Meet Roxy one of our bank Registered Nurses.
Job Title: Receptionist
Joined: 2024
Emma started her career in business administration and reception at the age of 20 and has since worked in the educational setting as a support worker in a children's home.
She is looking forward to warmly welcoming residents and visitors to Sandmere Care Home and will do her utmost to ensure all residents, families and external visitors feel comfortable and supported the moment they arrive.
Job Title: Receptionist
Joined: 2024
Vicky brings a wealth of experience having worked in customer services for 35 years. She is very much looking forward to greeting and meeting our residents, families and visitors.
Outside of work she likes to keep fit and enjoy time with friends and family.
Job Title: Senior Care Assistant
Joined: 2025
Rosie is one of our Senior Care Assistants, who supports our nurses on day shifts.
Job Title: Senior Care Assistant
Joined: 2025
Meet Odion our Senior Care Assistant on nights.
Job Title: Care Assistant
Joined: 2024
Meet Zoe one of our daycare assistants.
Job Title: Care Assistant
Joined: 2024
Meet Rob - one of our day care assistants!
Job Title: Care Assistant
Joined: 2025
Meet Nicky one of our day Care Assistants.
Job Title: Care Assistant
Joined: 2025
Meet Sarah one of our day Care Assistants.
Job Title: Care Assistant
Joined: 2024
Meet Tanya one of our night care assistants!
Job Title: Care Assistant
Joined: 2024
Meet James one of our night Care Assistants.
Job Title: Care Assistant
Joined: 2024
Meet Chelsea one of our night Care Assistants.
Job Title: Kitchen Assistant
Joined: 2024
Meet Kane one of our kitchen assistants!
Job Title: Kitchen Assistant
Joined: 2024
Meet Barry one of our Kitchen Assistants!
Job Title: Domestic Assistant
Joined: 2024
Meet Katrina one of our lovely housekeepers!
Job Title: Domestic Assistant
Joined: 2024
Meet Donna one our domestic assistants!
Job Title: Domestic Assistant
Joined: 2024
Meet Margo one of our housekeepers!
Job Title: Well-being Manager
Joined: 2024
Frank is a friendly Cavachon, who belongs to our Administrator - Hollee. He is always very willing to greet those who enjoy some canine company with a cuddle!