Savernake View Care Home

Priory Court, Salisbury Road, Marlborough SN8 4FE
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9.8 101 Reviews
  • Savernake View Care Home, Marlborough
Savernake View Care Home is a purpose-built home that opened in August 2016. Overlooking the Savernake Forest, Savernake View offers 24 hour residential, respite, dementia and nursing care for individuals living in Wiltshire. The highly-skilled team at Savernake View provide professional and compassionate care that is focused on the individual needs of every resident.

Residents at Savernake View benefit from access to a number of communal living areas including dining and living rooms, a café, a cinema, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room for celebrating special occasions. Savernake View also has a secure landscaped garden perfect for a morning stroll, some exercise or simply a cup of tea with a view! All residents at Savernake View have their own spacious and uniquely decorated bedroom with an en suite wetroom.

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Care Provided by Savernake View Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Khan-Lowe (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Savernake View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Savernake View Care Home Reviews (101)

Total of 101, showing 1-20
9.8

Savernake View Care Home has a Review Score of 9.8 (9.769) out of 10, based on 36 reviews in the last 2 years. Over all time Savernake View Care Home has 101 reviews.

Overall Experience

  • 79
  • 17
  • 4
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Review from R E (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in well, the staff have been very welcoming to both my mother and myself during move. The care has been friendly and professional. There are many and varied activities for residents, provided by a very caring and fun team. The catering team are amazing, wonderful food delivered
with pride and more friendly faces. It is a happy place.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your fantastic feedback. I am pleased to hear you are happy with all aspects of life at Savernake View.


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Review from James E (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mum and dad are receiving. The move into Savernake has been very smooth and they have both adjusted well to the change. The staff are very attentive and the atmosphere in the home is very friendly and welcoming every time I visit. Thank you.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

It is great to hear your mum and dad are settling into life at Savernake View well and that you are happy with the care they are receiving.


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Review from David B (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly reception and nurses.
Good atmosphere.
Mum is now bed-bound so no activities.
Needs help for all her care needs, and nurses seem caring and helpful. She is sometimes critical of her nurses, but I'm afraid that is probably because she now has no ability to help herself, which must be difficult
for her.
Thank you for her care.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your review. We appreciate that these changes in dependence can be difficult for our residents, so our team work hard to ensure the transition is as smooth as possible and independence is still honoured in as many ways as it can be.


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Review from S C (Son of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement in both physical and mental health since they moved in is amazing. They are now bright, breezy and interested in life again. Everyone we have come across has been so helpful and genuinely supportive and caring.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

What wonderful feedback, thank you. Seeing our residents' lives improved by our care and companionship is truly why we do what we do.


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Review from Caroline T (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Savernake for almost 3 years. She has received the best care for her dementia. The staff are caring, friendly and understanding of her needs. The whole team, from reception to the carers and catering team, are always welcoming with a smile and time to chat about how mum is.
My dad
was also at Savernake before he passed following a period of illness. The staff could not have been more supportive at a difficult time.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your five-star review. It is a pleasure to have your mum with us, and it was an honour to care for your dad, who many of our team remember fondly.


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Review from Anne-Marie R (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in well to the care home and I feel extremely confident in the level of care that she receives. She has a new lease of life and has transformed from someone who literally sat around all day in her pants to someone who is dressed, clean and interested in the world around her. She
is taking pride in her appearance and is enjoying joining in some of the activities now. Personally I believe this has been the best move for her and having experienced another care home this one is far superior in every way. Most importantly the staff are kind and caring and make sure she is comfortable putting her needs as priority. The staff have taken on board all our concerns about my mother and have actioned anything we know about her character and how best to encourage her to enjoy these latter years ahead. We are all enjoying watching her bloom again so thank you so much.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your incredibly rewarding feedback. It is marvellous to hear the improvements you have seen in your mother since she joined us. It is a pleasure to have her at Savernake View.


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Review from K K (Daughter-in-law of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Savernake View Care Home for almost 18 months, the staff are very welcoming and friendly to both myself and my dog and we are welcomed with unrestricted visiting times. She has a lovely room with a little patio area of her own so it feels very homelike. The food
smells delicious with a 3-course lunch which she can select from the daily menu and if she doesn't fancy anything on the menu they are happy to make an omelette or something instead. They have tried extremely hard to find activities that interest her and we have made use of the very comfortable cinema. The orangery has activities going on every day with cakes and drinks available for guests as well as residents. Having her nails and hair done is a real boost. She receives excellent care from all the staff who are easy to approach and readily available to answer any concerns.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

It is wonderful to hear that your mother-in-law is comfortable at Savernake View and that you are impressed with all aspects of our home.


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Review from Barbara B (Wife of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident of the care home. As a family we are very happy with the care he receives. His needs are met with kindness and dignity.
As a family we are welcomed by friendly staff on all levels. We are informed of events and any changes that he might need.
Each time I leave him I know
he is in good hands.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

It fills me with pride to hear you feel confident in the abilities of our team to care for your husband.


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Review from Giles E (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother originally came in for respite care as there were delays in purchasing her new home which nearer myself. She was there for 6 weeks and always was happy and engaged. On moving her to her new home she struggled with the change of environment and ultimately it was her decision to return to Savernake
View Care home as she felt happier, safer and more engaged then living with a live in carer.
It is a very hard decision to move a loved one into a care home as it does come with some preconceived ideas. I and all her family, though have been delighted with everything Savernake View offers to its residents and tailors it's care to the specific needs whether physical or mental. The home has a wonderful feel and the staff are all kind, helpful and caring and the facilities, activities and the wonderful choice of food make each day feel unique and different.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

I am overjoyed to hear we assisted in changing your perception of care homes and have been able to provide a comfortable, kind and engaging place for your mother to live.


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Review from Joy K (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had the care we hoped he would have when we were looking for loving, friendly care in a homely atmosphere. We have had a couple of issues that have always been dealt with immediately and resolved with the greatest of care.
I leave my visits feeling relaxed for my father and myself. I
always recommend the service to anyone looking for care for their loved ones.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

It is fantastic to hear that you would recommend our home to others and that your father receives the high level of care you had hoped for.


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Review from Fiona G (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Savernake View Care Home has been absolutely wonderful for both Mum and Dad. The staff are incredibly supportive, always going above and beyond to ensure they're comfortable and happy. The activities are engaging and well-organised, the food is of high quality and it's heartwarming to see how lovely
the residents are. The home itself is beautiful, particularly the inviting Orangery, creating such a warm and welcoming environment. We couldn't be more pleased.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

It is great to hear your parents are happy at Savernake View - it is a pleasure to have them with us.


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Review from Sarah W (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely thrilled with the care my parents receive at Savernake View Care Home. From the moment we arrived, the staff were warm, welcoming and genuinely invested in ensuring a smooth transition. The atmosphere is always bright and inviting, with a real sense of community among residents and staff.
The caregivers are incredibly compassionate, treating each resident with dignity, respect and kindness.
The facility itself is impeccably clean and well-maintained, offering a range of activities tailored to the interests and abilities of the residents. There is a perfect balance between social opportunities and quiet spaces, ensuring that everyone's needs are met.
What really sets Savernake View apart is the personalized approach to care. The staff take the time to get to know each resident individually, providing support that feels both professional and heartfelt. Communication is seamless and I always feel informed and involved in my loved one's care plan.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for taking a moment to leave us such a fantastic five-star review. It is great to hear that you are happy with all aspects of life at Savernake View and feel your loved one receives high-quality care.


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Review from J S (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Savernake View Care Home for over 18 months where he receives diligent care, with patience and understanding. The medical support is also well managed and professional. My father does not walk so they provide modern equipment to move him around the room with access to a wheelchair when
necessary.
The home is jam packed with activities which adds a great atmosphere when residents get together almost everyday but there is no pressure to take part particularly as my father prefers mainly to stay in his room. Staff initiate dad's haircut and other personal services, keeping a close eye on his needs. The food is special, providing 3 course meals at lunch and dinner with options, from a professional in house kitchen. Dad is never hungry and visitors are spoilt with a range of homemade cakes.
The management, who are easily accessible, have responded quickly to any issues or requests and try hard to make the experience pleasant as dad is a reluctant but pragmatic resident.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

What a brilliant review - thank you! It is our goal to provide for every one of our residents' needs, whether they be social, physical or mental, so I am glad to hear all aspects of your dad's care are covered.


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Review from Ray C (Husband of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been in Savernake View in Marlborough for 4 months. We looked at several homes and Savernake View stood out head and shoulders above the others, so this was the one we chose and we were certainly glad we made the choice! The staff are excellent - caring and friendly, treating the residents
with dignity and respect. There are lots of activities to get involved with and trips out in the mini-bus which all enjoy. The residents are encouraged to be with the others as much as possible, so they make friends and enjoy each others' stories!
And then there's the meals! All delicious and individual tastes are catered for as much as possible. Plenty of hot and cold drinks and home-made cakes throughout the day, all help to make this truly a home-from-home!
All in all, a real blessing for my wife, and it's lovely to know she is in good hands!
So, well done, Savernake View - onwards and upwards!

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

It is a joy to hear your wife is happy at Savernake View and that you are both confident you made the right choice with us.


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Review from J L (Relative of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Savernake View Care Home is an excellent care home. The home is very well led. The staff are well trained and unfailingly friendly, providing empathetic and professional care. The food is varied and appetising. There is a diverse range of activities for residents every morning and afternoon. Family
members are made to feel most welcome, with unrestricted visiting hours and excellent communication as care needs evolve and change.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for taking a moment to leave us a review. It is great to hear you feel welcome in our home.


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Review from Julia M (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After one visit we moved both my parents into Savernake Care Home in September 24. The Deputy Manager also came for a home visit to meet my parents, put them at ease, and understand their needs prior to their move which went very well. My expectations have been exceeded on every level. All the staff
are warm, welcoming, super helpful, and very kind. The facilities are clean and attractive and the various sitting areas/rooms are really enjoyed by them, with my mum really enjoying their library. There are so many activities and so much going on and the food choices are amazing. Any queries I have with either the management or nursing staff are dealt with quickly and kindly. My brother and I are so pleased they made the move.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

I am overjoyed to hear we have exceeded your expectations and that your parents are enjoying life at Savernake View.


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Review from M W (Respite Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best care homes I used, with 5-star food, and really good staff. Can't say I like being away from home but it was very good.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

We appreciate being away from home, which can be unsettling, so I am glad to hear that your stay with us was enjoyable. Please know that you are always welcome at Savernake View should you wish to visit us again.


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Review from Claire F (Next of Kin) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mum has been at Savernake Care Home, she has received excellent care. The care staff are always very friendly and respond to requests very promptly. The admin and management side are always very pleasant and respond to telephone calls and requests very quickly too.
My Mum's needs have been
well accommodated and I have been very impressed with the care overall. My Mum also seems to be happy there and enjoys her visits from the PAT dogs.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your feedback. It is fantastic to hear your mum has settled well into life at Savernake View.


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Review from B S (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted my mother has joined Savernake View Care Home. She has dementia and can no longer manage at home. The staff are simply amazing so gentle and kind but full of fun not only to Mum but also to her family. It's a difficult decision to make to give care of a parent to someone else but I've
found everyone I've spoken to had time to listen and be supportive of a wonderful team. The range of activities and outings is great I can hardly keep up! Finally not to mention the wonderful catering crew just delicious! Many thanks to all.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for taking a moment to leave such positive feedback. As you mentioned, it is a hard decision to move a loved one into a care home, so I am glad to hear our team has been reassuring throughout the process.


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Review from A N (Daughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy. This is our top priority. She says the carers are lovely. The staff are caring, responsive, and understanding to residents and their families. The home provides a range of activities. There is always something going on to interest Mum.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

It is great to hear that your mum is happy living with us at Savernake View and is taking advantage of the range of activities on offer in our home.


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Savernake View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Savernake View Care Home is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 424 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Savernake View Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Top 20 Large Care Home Groups 2025

Recipient: Porthaven Care Homes

Date: Friday 31 Jan 2025 More details

Top 20 Mid-size Care Home Groups 2024

Recipient: Porthaven Care Homes

Date: Wednesday 31 Jan 2024 More details

Top 20 Mid-size Care Home Groups 2023

Recipient: Porthaven Care Homes

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (2)

Rachael

Rachael Khan-Lowe

Job Title: Home Manager

Joined: 2023

Hello, my name is Rachael Khan-Lowe, and I am the Home Manager here at Savernake View.


I have worked in care since 2015 after qualifying as a general nurse from Sheffield Hallam University. Since qualifying as a nurse, I have worked in various settings, including nursing homes, acute settings, primary care and within charities. I have recently completed a master’s degree in integrated health and social care to develop my leadership and management skills, which are essential parts of running a successful care home.


When I am not spending time with our residents and team, you will find me with my husband travelling around in our campervan exploring the local area. I was brought up in Yorkshire but lived in Nottingham until recently, and we are enjoying living in the beautiful Wiltshire countryside.


Robyn

Robyn Owen

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Robyn, and I am the Client Services Manager here at Savernake View.


I have been working in the care sector since October 2021. I really enjoy working here in Marlborough, and our residents and team members here at Savernake View are all incredibly friendly, welcoming and ready for a good laugh! In addition to this, we are really lucky to be here in Marlborough surrounded by a lovely local community.


Finding the right environment for yourself or a loved one’s future care can be a difficult and daunting choice, so it is my role to provide guidance and support throughout the process to ensure that you are fully informed ahead of any decision you may make.


The best way to find out more about the care we provide is to come and visit our beautiful home and experience it for yourself, during which time I will be able to discuss your requirements with you in more detail and answer any questions you may have concerning your circumstances. I would be delighted to show you around our home, and I hope to meet you in the very near future.


Frequently Asked Questions about Savernake View Care Home

What types of Care is Savernake View Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Savernake View Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Savernake View Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Savernake View Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Savernake View Care Home to the centre of Marlborough?

0.7 mile(s) as the crow flies, distance by road may be significantly further.