Review from R A (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience

My mother received fabulous nursing and care at Savernake View. Her room was lovely, the communal areas were of the highest quality and the staff (care staff, admin and nursing) were exceptional. After years of live-in care at home, it was a big change, but definitely a change for the better. Whilst

Savernake View is a higher cost than some other care homes, the difference is definitely worth it. Mum's needs were always met, and the family felt Mum was exceptionally well cared for.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for taking a moment to leave us such a heartfelt review. It was a pleasure and an honour to care for your wonderful mother, and I am glad to hear you and your family were happy with the care and support she received.

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Review from Sarah H (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience

All of the staff are caring and communicative with both me and my mum.
They are patient and flexible to my mother's needs and the home as a whole has accommodated my mum's needs and financial situation to allow her to continue to stay in her new home.
Thank you all.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

I am glad to hear we have been able to make things a bit easier for you and your mum and that you feel she is being well-cared for and having her needs met.

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Review from Jonathan G (Son of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience

Residents well cared for! All seem very happy. Activities need looking at although it's hard to keep them happy at the same time. Laundry improved and food wonderful. Gardens well maintained. Staff very friendly and compassionate.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your feedback. I am glad to hear you are happy with most aspects of our home, and I will be sure to take your comment about our activities schedule into consideration.

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Review from Vivien S (Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience

I have been happy here and very well cared for. The premises, the staff, the gardens and the food, are all first-class.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

I am glad to hear you are happy at Savernake View. It is a joy to have you with us!

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Review from Nic H (Son of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience

To all the Team at Savernake View, thank you for your continued care of mum. It is a huge reassurance to know that she is being looked after and is safe. The understanding of mum's needs and then tailoring the care to those needs means that mum is engaged, included, challenged and ultimately happy.

The variety of entertainment/activities provided including external trips really helps with this. Mum enjoys the company of the other residents and there are plenty of opportunities to spend time with them, but also has the option of her own space in her lovely room with a view over the beautiful gardens. Whenever I visit, I can always find a quiet place to sit and chat with mum and enjoy a coffee and a slice (or two) of homemade cake. The whole experience is very good including the friendly and interested staff. Thank you again for all you do.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your kind feedback. I am glad to hear your mum enjoys taking advantage of all on offer here at Savernake View and that you have a good time when visiting us.

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Review from J K (Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience

I entered the care home to get treatment following a brief hospital stay for a major neck injury. I received all the necessary medical care, including the daily fitting of the neck brace. In addition, the general welcome and attention was exemplary.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you so much for taking the time to leave us a review of the care you received whilst staying with us at Savernake View. I am so pleased you felt welcomed and that the team's attention was exemplary. Please feel free to pop in and join us for tea and cake, or attend one of our events from our monthly planner.

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Review from Nicola C (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience

I would like to thank the staff at Savernake View for the care they gave my Mother during her six months with you. Mum arrived to a lovely welcome, a room with a view, and flowers from the staff to greet her.
During her time she enjoyed her room and facilities, the well-kept garden and a great variety

of lovely home-cooked meals.
After some weeks I realised how she was getting to know the staff and they were getting to know her, this was lovely and gave me reassurance she wasn't lonely and had opportunities for friendships.
Towards the end of Mum's time with you the staff couldn't have been more supportive and open to our needs as a family, I was allowed open visiting and felt I was being looked after too! Mum said she felt very lucky to be with you and knew 'she was in the right place'. Thank you to you all.

Reply from Rachael, Home Manager at Savernake View Care Home

Thank you so much for taking the time to review Savernake View. I will certainly pass on your thanks to our team. I am so happy that your mum felt lucky to be with us. It is an honour to be chosen to care for people, and I am always delighted to read that people have had such a great experience during their time with us.

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Review from Sylvia C (Wife of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience

I chose this home for my husband because of good reviews. I visited him every day for 6 months. The care was not good. It was comfortable and there were individual kindnesses by individual members of the staff. The home has separate areas for dementia, nursing and residential residents but these are

not utilised well. Staff are not allocated to specific areas so they get to know a small group of residents but are rotated across the home with 60-plus residents. There is no continuity of care. Care plans are written but not read, and information is given but not shared. Only a few of the dozens of different carers made any real attempt to get to know him. On occasions, he was left all day without his teeth in or his glasses on. His position was not changed as frequently as needed and he died with bed sores. The ethos of this home is about presentation, not care. If your relative has high dependency needs I would not recommend this home.

Reply from Marketing Porthaven, Marketing Assistants at Savernake View Care Home

Thank you for your feedback. We will be in touch to discuss this with you in due course.

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Review from R T (Husband of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience

My wife suffers from dementia and a lack of mobility and has been a resident of Savernake View, Marlborough for the past six months. To date, I have no reason to query anything about her overall well-being. I must thank everyone involved, management and staff, for the care and attention that is always

offered. As I have found on a couple of occasions, I will be notified immediately of any important concerns/updates regarding her day-to-day health. With all this in mind, I am more than happy to award an excellent rating.
As a result of my present visits, I must admit I have a somewhat limited knowledge of all the facilities and activities that are offered. I am sure I will discover a lot more on an ongoing basis.
I would particularly like to thank management and staff for the respect, kindness and friendship they always offer me. Upon leaving the home, I know for certain that I leave my wife in everybody's very capable hands.

Reply from Rachael, Home Manager at Savernake View Care Home

Thank you so much for taking the time to write such a kind review of our Savernake View Care Home. I am so pleased that you have had a good experience of our home, and the kindness from our staff team. I know it is a hard decision to choose a care home for a loved one, and I am really pleased that you feel confident that your wife is well looked after with care and attention always offered.

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Review from D M (Resident) assisted by family/friend published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience

Good experience.
Made to feel cared for.

Reply from Rachel Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your kind review, and we are glad that you feel genuinely cared for; all the staff work hard to provide a home-from-home feel here at Savernake, and they will be pleased to know that this is appreciated.

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Review from E B (Niece of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience

My aunt is so well looked after, beyond my expectations. She couldn't be any happier.

Reply from Rachel Khan-Lowe, Home Manager at Savernake View Care Home

Your lovely comments so concisely cover some of the key objectives we have in delivering the best in care and resident experience; that we truly look after our residents, aim to exceed their expectations and that of their families, and that the life that we provide leads to their real happiness. That we have done this for you and your aunt is so pleasing and the whole staff team will be grateful for your acknowledgement of their dedication and care. Thank you.

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Review from Donald K (Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience

Everything was first class, and all the staff were lovely.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you so much for your review. We are delighted that you received such a great experience of our home.

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Review from D W (Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience

Very helpful.

Reply from Rachael, Home Manager at Savernake View Care Home

Thank you so much for your review. I am delighted that you found our team helpful.

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Review from Susie G (Respite Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience

My father visited Savernake Care Home for two weeks as a respite package. The whole process was amazing, from booking, viewing, administration and attending. All of the team were incredible, I felt they really ‘loved’ my father and made him so welcome. The rooms were great, the food and activities all

superb. The care home manager was particularly excellent in settling Dad in and communicating with me. The care and fun my dad received exceeded all of my expectations. A fantastic caring team. Thank you from the bottom of my heart.

Reply from Rachael, Home Manager at Savernake View Care Home

Thank you so much for taking the time to share your experience of Savernake View Care Home with us. We are delighted to hear about your positive impressions of our home during your father's respite stay. Our dedicated team strive to create a warm and welcoming environment for all of our residents and it is great to know that you felt that your father was genuinely cared for. We believe in providing the best possible care, and your kinds words mean the world to us.

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Review from S R (Respite Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

Perfect location for my recovery. All my personal needs were met. The staff are professional, considerate, caring and respectful. An excellent environment for personal care to take place. I would strongly recommend this nursing home to anyone who required short or long term care.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for such positive feedback - it was a pleasure to assist you with your recovery. We wish you all the best, and do come and visit us sometime!

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Review from Peter A (Husband of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience

My wife has stayed for two weeks on two occasions. After each one she has left in tears, not on account of mistreatment (I hasten to add) but because she enjoyed it so much that she wanted to stay. Several features contributed to her enjoyment. The buildings are modern and nicely equipped. The arrangements

for visiting are welcoming and relaxed. The food and beverages are pleasant and well presented. But most of all, the staff are a delight, keen to please, and watchful. I think my wife is looking forward to her next visit more than she looked forward to coming home. Top marks all round.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

It is wonderful to hear that your wife had such a marvellous time with us, and your kind comments are greatly appreciated. You are both welcome back anytime!

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Review from A G (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

Excellent should be the lowest score for these staff who are all amazing, kind, caring and professional and going the extra thousand miles is the norm. While clean and well-kept, the rooms are impractical for such things as storing incontinence pads but are otherwise excellent. The overall layout shows

residents the dignity of hosting visitors which is amazing. The activities are normally excellent and inspiring but there have been staffing issues, despite this, they have been interesting and humorous.

Reply from Kelly Smith, Client Services Manager at Savernake View Care Home

Thank you so much for your glowing review. I'll ensure I share the wonderful comments "Staff who are all amazing, kind, caring and professional and going the extra thousand miles is the norm" with the rest of the team. They will be thrilled!

The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback.

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Review from H M (Respite Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience

I have been very happy and well. The staff are caring, the young ones especially. I want my next stay permanent.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

We are absolutely delighted you have chosen to stay with us at Savernake View. I will be sure to pass on your wonderful comments to the wider team, as I know they will be extremely grateful!

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Review from Alison M (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience

My mother had dementia that deteriorated over the course of her stay at Savernake view, and unfortunately, it was during Covid. The staff are amazing, so caring and kind. Residents were treated with the utmost respect. My mother passed in November, and although end-of-life care for a dementia patient

is not what it should be (no fault of the staff), she was looked after with kindness right to the end. I would highly recommend this home. The manager is making fantastic changes, and she is also kind and caring.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

Thank you so much for your glowing review, especially in such sad circumstances. Your mum is missed by all at Savernake View, and we thank you for entrusting us with her care.
I'll be sure to pass on your comments regarding "the staff are amazing, so caring and kind". Residents were treated with the utmost respect". The team pride themselves on delivering the highest standards of care, and I know they will be extremely grateful!

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Review from Christopher F (Nephew of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience

My aunt was a resident at Savernake View Care Home for a few days over six years until she died just before Christmas. She was a very challenging woman to care for, with extremely difficult eating issues and progressive blindness. Despite her often expressed lack of appreciation, the management, carers,

nursing and catering staff never gave up on giving he the highest standards of care and compassion in striving to make her life as comfortable as possible.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your aunt. She is missed by all at Savernake View.
The team will be delighted to hear you feel they delivered the highest standards of care and compassion in striving to make your aunt's life as comfortable as possible.
The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback.

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Savernake View Care Home

Care Provided by Savernake View Care Home

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Funding & Fees Guide for Savernake View Care Home

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