Savernake View Care Home

Priory Court, Salisbury Road, Marlborough SN8 4FE
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9.8 101 Reviews
  • Savernake View Care Home, Marlborough
Savernake View Care Home is a purpose-built home that opened in August 2016. Overlooking the Savernake Forest, Savernake View offers 24 hour residential, respite, dementia and nursing care for individuals living in Wiltshire. The highly-skilled team at Savernake View provide professional and compassionate care that is focused on the individual needs of every resident.

Residents at Savernake View benefit from access to a number of communal living areas including dining and living rooms, a café, a cinema, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room for celebrating special occasions. Savernake View also has a secure landscaped garden perfect for a morning stroll, some exercise or simply a cup of tea with a view! All residents at Savernake View have their own spacious and uniquely decorated bedroom with an en suite wetroom.

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Care Provided by Savernake View Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Khan-Lowe (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Savernake View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Savernake View Care Home Reviews (101)

Total of 101, showing 41-60
9.8

Savernake View Care Home has a Review Score of 9.8 (9.769) out of 10, based on 36 reviews in the last 2 years. Over all time Savernake View Care Home has 101 reviews.

Overall Experience

  • 79
  • 17
  • 4
  • 1
  • 0

Date Published

101
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Review from J A (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved my mother to Savernake View after viewing many nursing homes caring for people with severe Dementia. We were very happy with the introduction to the home and were given all the information we needed. We felt the team were extremely welcoming and friendly. My mother has settled very well, and
the staff are very friendly and helpful towards her. We are very pleased with the home.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

Thank you for your incredible comments and such high praise for the team. We're delighted your mum has settled in well at Savernake View, and thank you for entrusting us with her care. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback.


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Review from Audrey C (Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Naturally, I did not want to leave my London home, but being in Savernake compared to living in a hotel - extremely comfortable. Wonderful, hardworking and very friendly staff. Many amenities and activities. It is a delight to be a resident. Thank you all.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with my team. It is fantastic to hear that you are enjoying being part of the Savernake View family, and we certainly enjoy having you here.


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Review from David M (Son of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind and attentive. Extremely easy to arrange admission. Staff came out to the local hospital to assess and transfer arranged by them. All very smooth. Dad is doing very well now and has gone home; thanks to all.

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Review from James P (Friend of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved to Savernake View from the NHS hospital under palliative care, our dear friend was visibly more comfortable at Savernake Vire. Her short stay was made as supported as humanly possible by all staff.

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Review from S G (Friend of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my friend was at Savernake Vire for just one week before she died, I was so thrilled with the sensitivity of the staff. Would definatley recommend!

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Review from Jo Y (Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for 4-years at Savernake View, and I enjoy my time here. I especially like my garden room and being in the garden. I like gardening and being part of the gardening club. I like the exercise classes, and hand pampering is one of my favourite things to do.

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Review from P H (Wife of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is looked after well. Most of the time, a little more encouragement would be good for washing and dressing, especially when visitors or going out. There is recently, in the last six months approx, a large turnover of staff. These seem to be staff that work over and above and are not appreciated
for it, so move on, which is a real shame for consistency of care.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

Thank you for taking the time to complete the review. We highly appreciate your kind words regarding your husband being well looked after. I look forward to meeting you to discuss your constructive feedback.


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Review from Samantha B (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long hospital stay, my father confirmed he would rather go to a nursing home than have 24/7 care in his own home. His only instruction to me was, "it has to be a nice one".
Having heard good things about Savernake View, it seemed a good place for me to start. From my initial enquiry, a subsequent
visit to look around and now three weeks into my father's stay, the staff have been extremely helpful, informative, kind, considerate and accommodating. It appears that nothing is too much trouble, and every member of the staff is friendly, welcoming and incredibly kind.
Although my father isn't eating and drinking as well as he used to (before his hospital stay), the staff are doing their best to try and encourage and help him to sample the outstanding food on offer (and they keep me updated on his condition).
Everything is beautifully maintained (both inside and out), and the bedrooms are clean and comfortable.
I am very grateful to everyone at Savernake View.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations, and the team will be thrilled to receive this feedback.
We're incredibly honoured you entrusted the care of your father to us.


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Review from Maighread D (Sister-in-law of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with Savernake View, I have received support, understanding and kindness. When eventually, my brother-in-law was admitted to Savernake View Care Home, I felt a weight lifted as I knew he was now in the right place to receive the care and dignity he needed and deserved. Although
his time there was short, he received excellent care from everyone who dealt with him. The staff went to great lengths and were very patient in trying to get him to eat and or drink. It is such a comfort to know that he was happy there and had excellent care.
You are all much appreciated.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances.
It was our pleasure to have been entrusted with the care of your brother-in-law during the latter stage of his life; he is missed by all of the team here at Savernake View.
Knowing our efforts supporting you and your brother-in-law have been acknowledged and are greatly appreciated is heartwarming. I'm incredibly proud of the staff at Savernake View.
I pass on your sincere thanks and appreciation to the team; I know they will be delighted to hear your kind words.


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Review from A A (Son of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home's staff all really nice. It was my mum's decision to go into a care home, and she wanted to be in Marlborough, and this was one of the only homes that could cater for the care she needed, and she was really happy and settled there. When she came to move up there, the manager let
me start to take the belongings she was taking up with her a bit before she arrived there, and they also got some of the pictures hung on the wall in her room for her.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

We're so grateful for your appreciation. I will pass this feedback to our staff, and I'm delighted that you feel that your mum is looked after.


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Review from Natalie S (Private Carer of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I came in with a resident as their private carer for 3-years. I was at Savernake View every day and interacted with staff. I found everyone very welcoming and friendly and happy for me to be there for the month that I was there every day. The food was always good quality and well presented with two
choices for our lady to choose from. Although we didn’t take part in any activities, there was always plenty on, and the grounds are lovely to walk around.
Staff were very warm and caring towards the lady who I was supporting. The home/bedrooms were cleaned on a daily basis.
I am giving four stars due to there usually being a shortage of staff, and with the cost of living there, it’s a shame that there can’t be more on. Unfortunately, I know this is common at care homes, and the care given by the staff who are there was great.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

Thank you so much for your positive review. This will mean such a lot to the whole team. I will make sure that the review is being shared with them.


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Review from Christine F (Relative of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's aunt has been a resident in Savernake View from the time it opened. We recognise that her needs are complex, but her wishes are always considered. Moreover, management and staff in all areas are always willing to take the time to discuss her needs with us. As Visitors to Savernake View,
we are delightedly the friendly greeting we receive.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

Thank you so much for your positive review. This will mean such a lot to the whole team. I will make sure that the review is being shared with them.


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Review from Janet M (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a full-time resident since August 2021; she is settled and well cared for.
It is very clean and well maintained, even though it was difficult for them during Covid.
The staff are always friendly and helpful and will always call if there is a problem.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

Thank you so much for taking the time to complete such a glowing review; we highly appreciated your feedback, and it shall be shared with the team here at Savernake View.


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Review from Amy B (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite challenges with current circumstances, all staff have been extremely helpful and kind. We are very grateful for their hard work and dedication, especially the way the permanent staff are, their kindness and ability to work with agency staff and still maintain a high standard.

Reply from Desireé Jooste, Home Manager at Savernake View Care Home

Thank you for your kind comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
Desireé Jooste


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Review from W M (Nephew of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my aunt receives. The home always contacts myself or my sister if there are any problems.

Reply from Kelly Smith, Client Services Manager at Savernake View Care Home

Thank you for your kind review. It's great to see how well your aunt has settled in at Savernake View and is now part of our extended family here.


Warm regards


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Review from David F (Husband of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent over a year at Savernake View Care Home. Her condition meant that she was a high dependency resident requiring one to one nursing care.
The reception staff were professional and welcoming whilst dealing with the Covid testing restrictions etc.
The care and nursing staff were excellent
when it came to my wife's care. Quite often, Savernake staff were supplemented with agency staff, which were well briefed as to my wife's requirements and care.
There were occasions when my wife had a fall and needed paramedic attention, I was kept informed at all times.
In the last few weeks, before my wife passed away, I was allowed to visit when I wished, despite Covid restriction. In fact, I was able to be with her as she passed; this was a great comfort to me. The staff were very supportive at this time, and every care was taken with my wife.
The lounge areas are furnished to a high standard, and the facilities are excellent. Resident's rooms are spacious and well equipped. A very impressive care home.

Reply from Kelly Smith, Client Services Manager at Savernake View Care Home

Thank you for your kind review David, I and many other staff and residents too, were very fond of your wife.
I shall certainly miss seeing that beaming smile daily she always gave and not to mention waiting to see what nail colour polish she was going to pick this week.
She was a wonderful lady and it was our honour and pleasure to care for her.
Warmest wishes
Kelly and the team at Savernake View


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Review from Enid L (Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my third visit. I came here three years ago following an unheralded heart attack. Soon after discharge, I developed Colo-rectal problems, and following appropriate surgery, I returned here for two weeks. This visit (respite care and two weeks) following further Angioplasty. I am learning basic
words in Romanian!

Reply from Anita Moore, Home Manager at Savernake View Care Home

Thank you for taking the time to complete a review of our home. It's a pleasure taking care of you. I will ensure the whole team get to see your kind comments, thank you so much.


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Review from Elizabeth C (Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Thank you all for your kind care. I am so grateful to be here.

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Review from J T (Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very friendly and helpful.

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Review from David F (Partner of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst the care that my wife received during her time with you from 13. 01. 21 – 8. 5. 21 was very good and exactly as promoted in your brochures.
The care that she and I received from your whole team during her final week from 9th May to her passing on Saturday evening 15th May was absolutely beyond
anything that could be expected; they were utterly professional, but at the same time, kindness itself to us both.
Do please pass this to all departments, I really don’t want to want to mention one particular name because we were literally surrounded by warmth and care by everybody we came in to contact with.
I will be writing to the CQC to bring to their attention the excellence of care my wife and I have received.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Savernake View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Savernake View Care Home is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 424 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Savernake View Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Rachael

Rachael Khan-Lowe

Job Title: Home Manager

Joined: 2023

Hello, my name is Rachael Khan-Lowe, and I am the Home Manager here at Savernake View.


I have worked in care since 2015 after qualifying as a general nurse from Sheffield Hallam University. Since qualifying as a nurse, I have worked in various settings, including nursing homes, acute settings, primary care and within charities. I have recently completed a master’s degree in integrated health and social care to develop my leadership and management skills, which are essential parts of running a successful care home.


When I am not spending time with our residents and team, you will find me with my husband travelling around in our campervan exploring the local area. I was brought up in Yorkshire but lived in Nottingham until recently, and we are enjoying living in the beautiful Wiltshire countryside.


Robyn

Robyn Owen

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Robyn, and I am the Client Services Manager here at Savernake View.


I have been working in the care sector since October 2021. I really enjoy working here in Marlborough, and our residents and team members here at Savernake View are all incredibly friendly, welcoming and ready for a good laugh! In addition to this, we are really lucky to be here in Marlborough surrounded by a lovely local community.


Finding the right environment for yourself or a loved one’s future care can be a difficult and daunting choice, so it is my role to provide guidance and support throughout the process to ensure that you are fully informed ahead of any decision you may make.


The best way to find out more about the care we provide is to come and visit our beautiful home and experience it for yourself, during which time I will be able to discuss your requirements with you in more detail and answer any questions you may have concerning your circumstances. I would be delighted to show you around our home, and I hope to meet you in the very near future.