Savernake View Care Home

Priory Court, Salisbury Road, Marlborough SN8 4FE
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9.8 101 Reviews
  • Savernake View Care Home, Marlborough
Savernake View Care Home is a purpose-built home that opened in August 2016. Overlooking the Savernake Forest, Savernake View offers 24 hour residential, respite, dementia and nursing care for individuals living in Wiltshire. The highly-skilled team at Savernake View provide professional and compassionate care that is focused on the individual needs of every resident.

Residents at Savernake View benefit from access to a number of communal living areas including dining and living rooms, a café, a cinema, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room for celebrating special occasions. Savernake View also has a secure landscaped garden perfect for a morning stroll, some exercise or simply a cup of tea with a view! All residents at Savernake View have their own spacious and uniquely decorated bedroom with an en suite wetroom.

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Care Provided by Savernake View Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Khan-Lowe (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Savernake View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Savernake View Care Home Reviews (101)

Total of 101, showing 61-80
9.8

Savernake View Care Home has a Review Score of 9.8 (9.769) out of 10, based on 36 reviews in the last 2 years. Over all time Savernake View Care Home has 101 reviews.

Overall Experience

  • 79
  • 17
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Review from Rosalind V (Respite Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Savernake View on the 14th of April after coming from the hospital. I must admit, I found it hard adjusting to my new surroundings with such stringent Covid rules in place, but appreciate that this was just more of the Government guidelines. I am happy to say, after a couple of days, I
began to appreciate Sakernake Views for what it is... lovely and beautifully runs. The staff are amazing, and nothing and I mean nothing, is too much trouble. The food is good and nicely presented - hopefully, I have put on weight! I liked the small dining rooms, they were spotlessly clean and being small made making friends easier. The carers were always taking less able patients out for fresh air and sunshine in their wheelchairs. The night staff were friendly and helpful - I am already missing my mugs of hot chocolate. If I wasn't well, I would be very happy to return to Savernake View. Best wishes to you all.

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Review from Jean A (Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I enjoy laughing with the staff, and the food is rich and excellent.

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Review from M W (Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for.
Very clean.

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Review from Christine N (Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, well looked after - standards very high.

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Review from Alan W (Respite Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant and friendly atmosphere and a change of scenery.

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Review from P W (Sister of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is well cared for. The staff are friendly and easy to approach with suggestions for my sister's well being. Although the chef has many awards for food provided in this care home, I still believe that a week a month it would be nice to see plain and simple lunches provided as people in the
over 60's bracket would love the menu to include simple, wholesome lunches like Lancashire hotpot, cottage pie, beef stew, shepherds pie and tomato or chicken soup, not all fancy stuff with courgettes, squash, celeriac, etc. Even the Sunday roast is jazzed up and the only time gravy is provided.

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Review from Helen W (Daughter-in-law of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always very happy with the carer, as are we. Recently, when there was an outbreak of D and V, not only were we told about it quickly, her key worker took the trouble to call to let us know that Mum has made a full recovery from her symptoms.

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Review from Joyce B (Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and helpful.
Delay in getting up until nearly lunchtime - three times.

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Review from Valerie P (Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and kind.
I had a nice rest.

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Review from Elsa W (Respite Resident) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a care home it is very good. I was misled at my hospital who said it was for rehab, which was not the case but this was not the fault of Savernake. I was recovering from a hip replacement. I was not here long enough to comment on the activities.

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Review from Michael S (Son of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a visitor for respite care for two weeks. Overall, we were satisfied with the home which is relatively new and seemed to be in excellent condition. The rooms appeared to be good and the general facilities impressive although COVID measures had obviously limited what could be achieved.
The home had a pleasant garden although it is adjacent to a very noisy road which was an unwelcome addition to outdoor visits. My mother was especially impressed with the catering. The individual staff was always helpful, although we found that internal communication between the administrative and care staff was less impressive. This led to uncertainty regarding both visiting arrangements and care. Requests made to staff, including the general manager, were not passed on or actioned efficiently. To our regret and, despite repeated requests from family members, my mother received no bathing support during her two-week stay. We are unlikely to use this facility again.

Reply from Anita Moore, Home Manager at Savernake View Care Home

Thank you for taking the time to share your experience. I am somewhat surprised to read some of the comments given Mum expressed to us how much she enjoyed her stay. Whilst I cannot comment on personal circumstances, I should point out that when it comes to receiving a bath, or any personal care assistance, we are duty-bound to respect the wishes of the resident and should they choose in their capacity to decline our assistance, or offer of certain services, we document such instances thoroughly in their care documentation. I would welcome the opportunity to meet with you to review such documentation to provide reassurance as to the steps taken during Mum's stay. We do our very best to get things right the first time, but if we don’t, we listen and act upon the feedback. We would love to see Mum again in the future and so I hope you will give us the opportunity to rectify any concerns that remain. Best wishes, Anita


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Review from C L (Respite Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although initially difficult to book I needed a two-week stay after having had an operation. Once we were all organised I found Savernake View and its staff terrific. Everybody was helpful. The food was delicious. the bed, however, was very narrow and hard, but I loved my time there and they set me
up beautifully.

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Review from M S (Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had excellent service from all staff and would not hesitate to recommend Savernale View Care Home.

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Review from Angie P (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is beautifully looked after and every consideration made for her wishes and well being. She has lie-ins when she wants, relishes the delicious three-course meals served so beautifully, enjoys films in the cinema, and simply sitting at the nurses' station chatting at any time of night or day.
The team from carers and entertainment to reception are fully joined up and totally committed to the residents. It has been wonderful to visit and, over lockdown, zoom call my mother while knowing she is in the best possible care.

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Review from Alana P (Daughter of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Savernake View Care Home for 2 weeks respite care earlier this month. It was a very difficult decision to make but, as my father has been caring for my mum full time for 5 years, he was in desperate need of a well-earned break. My mum has very limited mobility, is in constant pain and,
due to high doses of pain medication, has issues with short term memory. Unfortunately, due to Covid-19, we were not able to visit my mum as much as we would have liked but it was very reassuring to hear from her that she was receiving excellent care, her room was very comfortable and the food was of an excellent standard. We were able to have a visit with my mum in the garden which is a really beautiful and calming place for the residents to walk or relax. In my mum's words, "I cannot fault the place".

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Review from George W (Son-in-law of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, efficient administration, clean and welcoming. Couldn't go beyond reception, so can't comment on food etc. I was told how nice the staff were, and the room was nice.

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Review from E H (Daughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely building and garden. Staff are friendly and caring, activities are good for the brain and body.
Food is enticing for an older person with limited appetite.

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Review from Donna T (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Savernake View since early July for end of life care with motor neurone disease. From the very first day, he has had excellent care. The staff are welcoming, friendly and approachable and have made a very distressing situation more bearable. My father always looks comfortable and
clean and well looked after. The staff have also been super with my mother who has had to see her husband leave her side and be cared for by others. We are very happy and cannot fault Savernake View at all.

Reply from Catherine Fountain, Home Manager at Savernake View Care Home

Thank you for your kind feedback. It makes all the wonderful work my team do worthwhile so thank you for taking the time to review your experience of our home. Warm wishes.


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Review from Christine R (Wife of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care, compassion and empathy given and shown to my husband throughout his residency was outstanding, and especially so during the last months and days of his life. Nurses were always efficient, professional and pre-emptive.
Without exception, the home's support and management staff too
treated my husband, his relatives and friends with kindness and concern.

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Review from Doreen H (Wife of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As good as can be under very difficult circumstances.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Savernake View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Savernake View Care Home is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 424 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Savernake View Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Rachael

Rachael Khan-Lowe

Job Title: Home Manager

Joined: 2023

Hello, my name is Rachael Khan-Lowe, and I am the Home Manager here at Savernake View.


I have worked in care since 2015 after qualifying as a general nurse from Sheffield Hallam University. Since qualifying as a nurse, I have worked in various settings, including nursing homes, acute settings, primary care and within charities. I have recently completed a master’s degree in integrated health and social care to develop my leadership and management skills, which are essential parts of running a successful care home.


When I am not spending time with our residents and team, you will find me with my husband travelling around in our campervan exploring the local area. I was brought up in Yorkshire but lived in Nottingham until recently, and we are enjoying living in the beautiful Wiltshire countryside.


Robyn

Robyn Owen

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Robyn, and I am the Client Services Manager here at Savernake View.


I have been working in the care sector since October 2021. I really enjoy working here in Marlborough, and our residents and team members here at Savernake View are all incredibly friendly, welcoming and ready for a good laugh! In addition to this, we are really lucky to be here in Marlborough surrounded by a lovely local community.


Finding the right environment for yourself or a loved one’s future care can be a difficult and daunting choice, so it is my role to provide guidance and support throughout the process to ensure that you are fully informed ahead of any decision you may make.


The best way to find out more about the care we provide is to come and visit our beautiful home and experience it for yourself, during which time I will be able to discuss your requirements with you in more detail and answer any questions you may have concerning your circumstances. I would be delighted to show you around our home, and I hope to meet you in the very near future.