Savernake View Care Home

Priory Court, Salisbury Road, Marlborough SN8 4FE
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9.8 101 Reviews
  • Savernake View Care Home, Marlborough
Savernake View Care Home is a purpose-built home that opened in August 2016. Overlooking the Savernake Forest, Savernake View offers 24 hour residential, respite, dementia and nursing care for individuals living in Wiltshire. The highly-skilled team at Savernake View provide professional and compassionate care that is focused on the individual needs of every resident.

Residents at Savernake View benefit from access to a number of communal living areas including dining and living rooms, a café, a cinema, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room for celebrating special occasions. Savernake View also has a secure landscaped garden perfect for a morning stroll, some exercise or simply a cup of tea with a view! All residents at Savernake View have their own spacious and uniquely decorated bedroom with an en suite wetroom.

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Care Provided by Savernake View Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Khan-Lowe (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Savernake View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Savernake View Care Home Reviews (101)

Total of 101, showing 81-100
9.8

Savernake View Care Home has a Review Score of 9.8 (9.769) out of 10, based on 36 reviews in the last 2 years. Over all time Savernake View Care Home has 101 reviews.

Overall Experience

  • 79
  • 17
  • 4
  • 1
  • 0

Date Published

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Review from S C (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for 2 years. She is well looked after and her care there had given the family peace of mind. We no longer have to worry about her. She gets family visits at least 3 times a week and we are always made very welcome by the staff who respond quickly to any concerns which
we might raise.

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Review from Donna K (Niece of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring and loving staff.
Great to see the wider community e.g. Scouting groups, schools are actively encouraged, brought into the home to do activities with residents. Welcoming to everyone who visits residents.

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Review from Vanessa R (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had deteriorated to the extent that she needed full tie care quite rapidly. We viewed Savernake view Care Home and were very impressed. The care she received was wonderful - everyone was kind, interested and caring, treating her with dignity and compassion. Sadly, she only lived for a further
8 days, but the staff ensured that her death was pain-free and extremely peaceful. Thank you.

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Review from S G (Power of Attorney of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Needs greater continuity of information/care from shift to shift.


Great building, very good environment for care.


Residents on dementia ward are really quite restricted in how far they can move (unattended). They are limited to 2 rooms and 40 metres of corridor. This is in no way stimulating and

whilst many are subject to DOLS, a larger and safe environment would be good, especially when taking into account gardens and ground floor reception room.

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Review from C M N (Sister of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have noticed sometimes that messages don't get passed on from one member of staff to another. I wish each client had a book in their room so their family can put down what they want to tell staff (or remind them), that would save walking around before they leave to say what's what. Why don't you have
a green small bin to put in dead flowers when family bring new in, then they can put it outside the client's door for emptying, or show family where the green bin is then they do it. It saves the smell in the client's bedroom.

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Review from Mary H (Wife of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard of care excellent.
Quality of accommodation excellent.
Quality and variety of food excellent.
Standard of cleanliness very good.

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Review from Neville M (Son of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment to the last the quality of service, care and welcome given to my mother during her convalescence at Savernake was excellent. She was very happy there and sorry to go home again as it felt like a holiday as well as being somewhere to recover after surgery.

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Review from Marie D (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good generally.


Extra staff needed at times.


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Review from Elizabeth H (Respite Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect.

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Review from L Y (Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely pleasant and spoiling experience. I would suggest a tea and coffee trolley used in the mornings for distribution once in the morning instead of staff distributing individually. Needs to have air con or fan in the bathrooms and main bathroom shower hose is not long enough. Bathroom cabinet
needs to be repositioned. More shelving required in bathroom.

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Review from Victoria L (Daughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival one is met with smiles and often one offer a drink.
Help is always on hand if required but my mother is pleased that everyone always knocks on her door before entering. A very congenial atmosphere is always here.

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Review from J Y (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is lovely to spend some quality time with mum in a beautiful relaxed environment. All the staff are very friendly and always have time to chat to mum. She is kept busy joining in with all the activities provided, often going out in the minibus to the wildlife park, b&q and the pub. Mum is very well
cared for and is happy, the food is delicious, I occasionally have lunch with mum. Her bedroom is beautiful and all areas are spotless. Mum enjoys walking in the garden and chatting to her friends. If mum is happy, I'm happy. Mums new home is a lovely home.

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Review from Amanda S (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with every aspect of the care and support at Savernake View.


All staff have shown a true professional approach at all times.


I feel I have always been able to discuss any concerns.


I would highly recommend Savernake View.


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Review from Trevor A (Resident) assisted by family/friend published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very kind, helpful and supportive.


Nothing is too much trouble, I just ask.


Comfortable in every way.


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Review from Emily S (Friend of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care staff, wonderful. Lovely place to visit.

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Review from Eileen T (Sister of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my brother and found all the staff very friendly and helpful. We were extremely well looked after while we were here with coffees, teas and cakes! Great.

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Review from John G (Brother of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This is the first time I have visited my brother in the home. All the staff have been very polite, welcoming and helpful. The atmosphere in the home is lovely and he appears to be happy living here and his needs are being met. First impressions are great.

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Review from Jeanette H (Daughter of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The warmth and caring approach that is shown by all the staff to both residents and family members is outstanding. My mother describes it as "being in heaven and living with a team of angels". Best described as professional care in a beautiful, friendly and clean environment where people are treated
with real dignity and respect. Highly recommend.

Reply from Cathy Fountain, Home Manager at Savernake View Care Home

Thank you for taking the time to review your experience at Savernake View. These are such kind words indeed and I will ensure feedback is given to the whole team! Best wishes, Cathy


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Review from Gail G (Wife of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in residence here for two weeks. It has been a hard time for the whole family. However, it has been made so much easier because he is happy, comfortable, healthy and stimulated. He says that the people are good here, there are lots of things to do and the food is excellent.
The rest of us have found the staff to be helpful, informative and supportive. The surroundings are lovely. What more can I say.

Reply from Sarah Jackca, Client Services Manager at Savernake View Care Home

Thank you so much for your kind comments. The whole team will be delighted to hear your feedback from your experience of Savernake View. Best wishes,


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Review from JR (Wife of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression was very good. Standard of rooms, decor, furniture and fitting and spaciousness was excellent. On our initial meeting, my husband and I were introduced to the staff he would encounter during Respite care - we were delighted by the warmth and friendliness shown to us. This early impression
was amply justified by care throughout the fortnight spent in August and subsequent visits. The home is newly opened, so I had time to acquaint myself with the managerial staff who not only represent the excellent accommodation and services available at Savernake View Care Home also the ethos, together with personal enthusiasm to deliver and exceptional quality of care for patients with dementia. Activities will be organised and will be supported.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Savernake View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Savernake View Care Home is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 424 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Savernake View Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (2)

Rachael

Rachael Khan-Lowe

Job Title: Home Manager

Joined: 2023

Hello, my name is Rachael Khan-Lowe, and I am the Home Manager here at Savernake View.


I have worked in care since 2015 after qualifying as a general nurse from Sheffield Hallam University. Since qualifying as a nurse, I have worked in various settings, including nursing homes, acute settings, primary care and within charities. I have recently completed a master’s degree in integrated health and social care to develop my leadership and management skills, which are essential parts of running a successful care home.


When I am not spending time with our residents and team, you will find me with my husband travelling around in our campervan exploring the local area. I was brought up in Yorkshire but lived in Nottingham until recently, and we are enjoying living in the beautiful Wiltshire countryside.


Robyn

Robyn Owen

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Robyn, and I am the Client Services Manager here at Savernake View.


I have been working in the care sector since October 2021. I really enjoy working here in Marlborough, and our residents and team members here at Savernake View are all incredibly friendly, welcoming and ready for a good laugh! In addition to this, we are really lucky to be here in Marlborough surrounded by a lovely local community.


Finding the right environment for yourself or a loved one’s future care can be a difficult and daunting choice, so it is my role to provide guidance and support throughout the process to ensure that you are fully informed ahead of any decision you may make.


The best way to find out more about the care we provide is to come and visit our beautiful home and experience it for yourself, during which time I will be able to discuss your requirements with you in more detail and answer any questions you may have concerning your circumstances. I would be delighted to show you around our home, and I hope to meet you in the very near future.