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Saxon Manor Care Home - Avery Collection has a Review Score of 9.8 (9.800) out of 10, based on 19 reviews in the last 2 years. Over all time Saxon Manor Care Home - Avery Collection has 19 reviews.
Review from S A (Wife of Resident) published on 12 March 2025
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Review from Janet N (Relative of Resident) published on 11 December 2024
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Reply from Gemma Wilson, Home Manager at Saxon Manor Care Home - Avery Collection
Thank you for your lovely review, it has been our pleasure to look after her.
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Review from L V (Niece of Resident) published on 28 November 2024
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Review from Sally C (Daughter of Resident) published on 31 October 2024
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Review from G P (Wife of Resident) published on 26 September 2024
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Review from K T (Daughter of Resident) published on 17 September 2024
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Review from C T (Grandson of Resident) published on 16 September 2024
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Review from Terence S (Brother of Resident) published on 5 September 2024
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Review from John P (Husband of Resident) published on 26 August 2024
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Reply from Gemma Wilson, Home Manager at Saxon Manor Care Home - Avery Collection
We sincerely apologise for the disappointment you experienced following your wife's stay with us. We value and appreciate your feedback which will help us improve our services at Saxon Manor.
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Review from J S (Respite Resident) published on 10 May 2024
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Reply from Gemma Wilson, Home Manager at Saxon Manor Care Home - Avery Collection
Thank you, for taking the time to review Saxon Manor with a 5-star rating. Your feedback is truly invaluable to us and our team, who strive for the best standards of care for our residents.
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Review from P W (Wife of Resident) published on 24 April 2024
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Reply from Gemma Wilson, Manager at Saxon Manor Care Home - Avery Collection
Thank you for taking the time to write a very kind review. It is a pleasure caring for your husband at Saxon Manor and we enjoyed all our conversations and time with him too. We do take pride in our facilities, supporting families and most of all, the care we provide to our residents.
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Review from Stephen W (Son of Resident) published on 22 April 2024
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Reply from Milly Bunning, Customer Service Advisor at Saxon Manor Care Home - Avery Collection
Thank you for your kind words about Saxon Manor. We are so pleased you have seen the positive impact that your Mum has had since she joined us. She is an absolute pleasure to support and we do take pride of providing person-centred care for the happiness and wellbeing of our residents.
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Review from M C (Son-in-law of Resident) published on 5 March 2024
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Reply from Milly Bunning, Customer Service Advisor at Saxon Manor Care Home - Avery Collection
Thank you for taking the time to write a very kind review. It is a pleasure caring for your Father-in-law at Saxon Manor and we are pleased you chose us to support your loved one. We do take pride in our facilities, supporting families and most of all, the care we provide to our residents.
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Review from Lisa J (Daughter of Resident) published on 23 January 2024
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Reply from Kirsty Price, Home Manager at Saxon Manor Care Home - Avery Collection
Thank you for your kind words, Lisa. We strive to deliver the best care for our residents, and your mum was a pleasure to support! We would be delighted to welcome her back anytime to see us.
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Review from Kevin T (Son of Resident) published on 11 January 2024
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Reply from Kirsty Price, Home Manager at Saxon Manor Care Home - Avery Collection
Thank you Kevin for your kind words. Your feedback is truly invaluable to us and our team who strive for the best standards of care for our residents. We are pleased that you chose us for your mum, she is an absolute pleasure to support.
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Review from Sarah G (Daughter of Resident) published on 10 January 2024
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Reply from Kirsty Price, Home Manager at Saxon Manor Care Home - Avery Collection
Thank you for your kind review, we strive to give exemplary care to our residents and appreciate the feedback.
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Review from Natalie B (Daughter of Resident) published on 30 November 2023
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Reply from Kirsty Price, Home Manager at Saxon Manor Care Home - Avery Collection
Thank you for your review; we really appreciate the feedback, and it's an absolute pleasure to support your father! We strive for the highest standards of care at Saxon Manor and, of course, excellent food, as this is such an important aspect!
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Review from Martin H (Son of Resident) published on 16 November 2023
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Reply from Kirsty Price, Home Manager at Saxon Manor Care Home - Avery Collection
Thank you Martin for your kind words. Your feedback is truly invaluable to us and our team who strive for the best standards of care for our residents. We are pleased that you chose us for your mum, she is an absolute pleasure to support.
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Review from Karen W (Daughter of Resident) published on 31 October 2023
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Reply from Kirsty Price, Home Manager at Saxon Manor Care Home - Avery Collection
Thank you, Karen, for taking the time to review Saxon Manor with a 5-star rating. Your feedback is truly invaluable to us and our team who strive for the best standards of care for our residents. It also makes us incredibly happy that your dad is thriving and is an absolute pleasure to support. Thank you.
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The Review Score of 9.8 (9.800) out of 10 for Saxon Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.800 for Saxon Manor Care Home - Avery Collection is calculated as follows: ( (191 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 220 Ratings = 4.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Saxon Manor Care Home - Avery Collection is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Avery Healthcare Group
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