Seacroft Green Care Centre welcomes visitors between the hours of 08.00 until 20.00.
Seacroft Green Care Centre operates a protected meal time system to allow the team to focus on the residents and making sure they get the most from their dining experience.
The home politely asks visitors to observe these meal times, to allow residents to enjoy their meal in a quiet and relaxed environment. Visitors are more than welcome to join their loved one at meal time with prior arrangement.
Seacroft Green Care Centre has an onsite visitor car park.
Seacroft Green has a Review Score of 9.6 (9.622) out of 10, based on 10 reviews in the last 2 years. Over all time Seacroft Green has 42 reviews.
Review from David J (Son of Resident) published on 17 August 2017
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ernest W (Husband of Resident) published on 17 August 2017
Submitted via Postal Card •
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Reply from Sally Rasmussen, Head of Marketing & Communication at Seacroft Green
Thank you for the review, we're pleased to note how highly you rated our staff and the care provided which we'll pass on to the team. Obviously, we are disappointed that our management and value for money were not as well rated but appreciate that this may well be linked to something specific that took a long time to resolve.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.622) out of 10 for Seacroft Green is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.955 for Seacroft Green is calculated as follows: ( (105 Excellents x 5) + (5 Goods x 4) ) ÷ 110 Ratings = 4.955
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.667 Points relating to the number of positive Reviews for Seacroft Green is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 10 Positive Reviews ÷ 15 = 0.667
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2020
The most important part of my role as a home manager is to make sure residents feel safe and cared for.
Every day is busy but my favourite part of it is spending time chatting with residents. It is incredibly rewarding when we receive positive feedback from either a resident or their family. It shows that we really are making a difference.
Being a home manager needs patience and experience. I think you also need a level of confidence and a good dose of tolerance.
My background is in nursing, and I have recently started a level five qualification. Previously, I worked as a clinical development nurse, so I have first-hand knowledge in this area too.
When I am not at work, I enjoy swimming, walking and travelling.