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Shipley Manor Care Home has a Review Score of 9.4 (9.391) out of 10, based on 29 reviews in the last 2 years. Over all time Shipley Manor Care Home has 29 reviews.
Review from Katharine N (Daughter of Resident) published on 20 June 2023
Submitted via Website •
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Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Katharine, many thanks for taking the time to review our home. It is always our pleasure to care for your Mum, and we are delighted with how she has settled with us. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.
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Review from Sally K (Daughter-in-law of Resident) published on 12 June 2023
Submitted via Postal Card •
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Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Sally, many thanks for taking the time to review our home. It was our pleasure to care for your mother-in-law, and we are delighted she enjoyed the soup! Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.
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Review from Charlotte R (Niece of Resident) published on 9 June 2023
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Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Charlotte, many thanks for taking the time to review our home. It is our pleasure to care for your loved ones, and are delighted they settled in so well. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley family.
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Review from Pauline M (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card •
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Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Pauline, many thanks for taking the time to review our home. It has been our pleasure to care for your parents. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.
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Review from Jane G (Daughter of Resident) published on 6 June 2023
Submitted via Website •
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Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Jane, many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.
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Review from Nadia C (Wife of Resident) published on 2 June 2023
Submitted via Website •
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Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Nadia, Many thanks for taking the time to review our home. It was our pleasure to care for your husband are delighted that he settled in so well, and his experience was such a positive one. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.
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Review from Brian S (Friend of Resident) published on 19 May 2023
Submitted via Website •
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Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Brian, many thanks for taking the time to review our home. It is our pleasure to care for your friend, and as a visitor, we are delighted that your experience has been such a positive one. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.
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Review from Wendy M (Daughter-in-law of Resident) published on 19 May 2023
Submitted via Website •
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Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Wendy, many thanks for taking the time to review our home. It is our pleasure to care for your father, and we are delighted that your experience has been such a positive one. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.
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Review from Sue M (Wife of Resident) published on 10 May 2023
Submitted via Website •
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Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Sue, many thanks for taking the time to review our home. We are delighted that you have chosen Shipley Manor, and it is our pleasure to care for your husband. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.
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The Review Score of 9.4 (9.391) out of 10 for Shipley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.391 for Shipley Manor Care Home is calculated as follows: ( (252 Excellents x 5) + (33 Goods x 4) + (9 Satisfactorys x 3) + (11 Poors x 2) + (30 Very Poors x 1) ) ÷ 335 Ratings = 4.391
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Shipley Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
I am a registered nurse and have worked within the healthcare sector for 35 years gaining valuable experience in all sectors including adult social care.
I have a strong record of achievements as a Director of Nursing and Governance in hospitals as well as in Care Home Commissioning. More recently I have successfully opened 4 new care homes building them into the thriving homes they are today.
I believe a significant part of my role is to develop the skills and knowledge of the care team to deliver the best possible care and bring the home Outstanding. Having an MBA and business experience ensures the home has a strong future, something that is extremely important in the current economic climate.
I have 2 sons and a grandson and I have a passion for 1950s vintage weekends. I also have a French bulldog called Eric who loves meeting the residents and visitors at the home