Shipston Lodge Nursing Home

Armistice Close, Tilemans Lane, Shipston-on-Stour CV36 4QG
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9.8 79 Reviews
  • Shipston Lodge Nursing Home, Shipston-on-Stour
Life should be lived to the fullest, and Shipston Lodge Nursing Home provides an environment that champions this ethos. Nestled in Shipston-on-Stour, Warwickshire, Shipston Lodge is a purpose-built nursing home that opened its doors in autumn 2019. As a family-run establishment, it offers a unique blend of all-inclusive care in an ambience that exudes both luxury and comfort.

Set amidst beautifully landscaped gardens, the home offers a genuine sense of belonging. The interior boasts high-end furniture and tasteful décor, making Shipston Lodge not only a haven for its residents but also an inviting space for family and friends to gather.

Beyond the aesthetics, the team's commitment shines through in the diligent care the provide. The experienced team of nurses and care staff work tirelessly, ensuring that every resident receives personalised attention around the clock. They recognise the individuality of each resident, and thus, care plans are co-developed with residents and their families to cater to unique needs and preferences.

A vital part of the ethos at Shipston Lodge is the holistic well-being of residents. This is reflected in the diverse range of activities scheduled throughout the week, each tailored to resonate with the desires of residents. Whether it's indulging in a book at the onsite library, savouring a beverage at the home's pub, or catching up over coffee at the on-site café, there's always something engaging at Shipston Lodge.

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Care Provided by Shipston Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Gabriella Russell (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (65)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Shipston Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Delightfully, all our fees are All-Inclusive. This translates to zero hidden charges or additional costs for any services within our home. From engaging activities to delectable food and drinks, and from professional hairdressing to expert chiropody services, even transportation is encompassed within our comprehensive package.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Shipston Lodge Nursing Home Reviews (79)

Total of 79, showing 21-40
9.8

Shipston Lodge Nursing Home has a Review Score of 9.8 (9.836) out of 10, based on 40 reviews in the last 2 years. Over all time Shipston Lodge Nursing Home has 79 reviews.

Overall Experience

  • 75
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Date Published

79
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12
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39

Review from A F (Son of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Shipston Lodge for well over two years and during this time we have both been very happy with the care that he has received. Management is diligent in the pursuit of high standards and is both attentive and approachable, being amenable to seeking a swift resolution if
concerns are raised. Contactable in person, by telephone or by email, they also instigate regular meetings at which relatives can discuss the running of the home, in person, with both management and heads of department. The excellent communal facilities are continually maintained to a high standard, both inside and out, making the whole environment a very pleasant place to be and residents are encouraged to accessorise their rooms as they see fit to make them more homely. Staff are professional in their approach and cheerful in their demeanour and, as a relative, I am fully informed, being contacted and updated whenever the need arises or a change has occurred.

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Review from Anna C (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how amazing the staff at Shipston Lodge have been, especially when Mum was at the end of life. The genuine care, compassion and respect for not only Mum but for us was second to none. The night staff who were on duty the night Mum passed supported us as a family, offering drinks and
a bed if we needed to sleep. They were professional in what they did, however, this was also done with compassion. Mum's care from the staff was outstanding. I want to thank all the staff at Shipston Lodge.

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Review from Tom C (Respite Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended by a medical professional to explore the possibility of respite care following a severe medical condition which had left me isolated, without food or drink for 36 hours, alone in my bedroom. I contacted the manager of Shipston Lodge who immediately arranged for me to come and stay
the following day. Following admission, I integrated into the care home community and was well treated, enabling me to make a full recovery and return home.

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Review from Margaret R (Ex Family Member) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband lived at Shipston Lodge for his final eighteen months with a rare condition, corticobasal degeneration. During that time he received first-class care and comfort. The staff were outstanding in their efforts to give him the best quality of life within the confines of his condition. They were
simply wonderful to me and our daughter as his life came to a close. We will never forget their compassion and understanding. Thank you so much.

Reply from Ela Solomon, Manager at Shipston Lodge Nursing Home

Thank you very much for your kind words, will be shared with all team. It was a privilege for us to look after your husband, was an honour.


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Review from Suzanne C (Friend of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a short stay in hospital, a very dear friend of mine required some respite care. Wanting somewhere close to where I live, I made some enquiries in the area and Shipston Lodge came to my attention. Following a personal visit, I then had a very friendly and reassuring meeting with the manager,
who was warm and very welcoming. What followed was almost three months of a caring and very friendly stay at Shipston Lodge. My friend was very content and it was very apparent that he received first-class care in a very pleasant environment and, although not a recipient of the care, I would have no hesitation in recommending Shipston Lodge and its very warm and friendly staff.

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Review from L J (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first entering Shipston Lodge Nursing Home, I felt heard and understood. A Father with dementia and a Mother with a broken hip required very different care. Food was and is tailored to their needs; it is prepared by talented chefs. I cannot recommend this nursing home highly enough. It has the
most professional nursing staff, who, with the support of the kindest care assistance, housekeeping, maintenance and activity coordinators, deliver exceptional care!

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Review from Henrietta S (Wife of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and understanding - go beyond. My husband came to Shipston Lodge in January before Covid - he has been extremely well looked after as his condition gets worse. The quality of care is really good and all the carers care. The food etc is second to none.

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Review from H A (Husband of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything possible was done to put my husband and me at ease, as this was his first residential experience. At the end of his respite, my husband was full of praise for everything about his experience - food, staff, facilities and activities.

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Review from S H (Son of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom came here at very short notice after an acute deterioration in physical and mental status. The staff have been kind, itself, indeed "fantastic" to use my mum's words. We have changed from a family of constant worry about Mum's frailty to one which has every confidence she is as safe as it is
practically possible to achieve, and we can really enjoy our times visiting her.

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Review from Paul T (Respite Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am coming towards the end of my stay at Shipston Lodge, having been here for a little over two months undertaking respite care.
I received a very warm welcome from the outset, and all the staff have been tremendously helpful throughout.
Although requiring a relatively low level of care, my experience
has been first-class.
The food is excellent, with a varied menu and a daily choice. Whilst residents are encouraged to take meals in the restaurant, there is equally an option to have them in their room, which has been my preference.
There is a range of activities for those who wish to participate, and facilities include a pub, hairdressing salon and cinema.
Minor issues have been minimal, and those that have arisen have always been addressed promptly and effectively.
All in all, the ‘home’ can arguably be compared with a five-star hotel.
I have no hesitation whatsoever in recommending Shipston Lodge to anyone requiring high-quality, permanent or respite care.

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Review from Sally C (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I found it a very challenging, emotional and stressful relocating both our parents at the same time into a nursing home. Both have major mobility issues, and one has dementia as well. On arrival, we were welcomed by many members of staff. All staff are very friendly and always eager to
help. Shipston Lodge is very clean, bright and well-appointed. Food is excellent, laundry efficient, and nursing care is excellent. Mum loves getting her hair done, and both enjoy the wonderful and carried activities. Our parents are treated with dignity and respect at all times. Phone calls and emails are answered promptly and efficiently. We are always informed if there are any issues. Care reviews have been useful. We are so pleased with their transition into Shipston Lodge.

Reply from Ela Solomon, Manager at Shipston Lodge Nursing Home

Thank you for taking the time to complete the review of our home. Thank you for your kind words; I will share them with our staff, as your feedback is very important to us, and we determent to provide high-quality care to our residents as well as support to the family.


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Review from Jacqueline R (Daughter-in-law of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has settled into Shipston Lodge really well. She has everything done for her in a kind and empathetic manner. He demeanour has changed as she's settled, and her smile has come back! We are always made to feel welcome and are met with a lovely smile from the receptionist. The carers
really care. The home offers a safe, modern and clean environment with so much to do and be involved in.

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Review from M H (Son of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very clean, modern, luxurious home with warm, friendly, efficient staff.

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Review from Claire P (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last nine months of his life at Shipston Lodge. From the outset, we were extremely impressed with the professional, caring environment created and the variety of activities provided - my mother came away thinking Dad was in a hotel! All of the staff were absolutely amazing, led by
an incredible manager. The team really engaged with both family and residents, making everyone feel special, and nothing was too much trouble. This is a happy place with super service provided. Heartfelt thanks to you all.

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Review from Melanie O (Wife of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to you and your team for the excellent nursing care you gave my husband during his final days.
The atmosphere in Shipston Lodge felt like a 5-star hotel, and everyone exuded warmth and support throughout.
We couldn’t have asked for better care.
The nurses, carers and hospitality
teams did go the extra mile for my husband and the family in making sure he was comfortable, and we were well catered for on every visit.
A special thank you for including a family Sunday lunch for eight of us and offering a dedicated room for family members staying overnight during his final hours. It meant a lot.
Your dedicated team maintained respect and dignity at the end, for which we will be eternally grateful.
When we first met the manager, she said, “Shipston Lodge offered the best death experience”, and my husband certainly experienced that.
Sincere thanks again. from all our family.

Reply from Ela Solomon, Manager at Shipston Lodge Nursing Home

Thank you for your review. We endeavour to give our residents and family the best possible experience. Your words are much appreciated, and I will share them with my team.


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Review from Liz J (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone at Shipston Lodge enough for the exceptional care and kindness shown to my mum during her short stay and the support given to us, the family, during her last few days; it is a very special nursing home. Thank you.

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Review from Charles J (Son of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my mother was only in Shipston Lodge for a few months, my sisters and I lost count of the times we said, “we can’t fault” it. The facilities are obviously first rate but much more importantly so are the staff and management. Nothing was too much trouble when caring for both my mother and her
family as visitors. Exceptional care, communication, sensitivity and dignity at a difficult time. Thank you so much.

Reply from Ela Solomon, Manager at Shipston Lodge Nursing Home

Thank you for your feedback. Your review is very important to us and will be shared with all teams.


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Review from Harriet G (Granddaughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the care home enough for the outstanding care given to my nan. The staff are so attentive, kind and caring, and Nan loves them. The home is clean, and the reception you get from the staff is exceptional. Thank you, Shipston Lodge, for all you do.

Reply from Ela Solomon, Manager at Shipston Lodge Nursing Home

Thank you for your feedback. Our intention is to provide high-quality care for our clients. We do appreciate any feedback from relatives that will help us to improve our service and patients' experience.


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Review from Stephen H (Son-in-law of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has stayed recently, and we were overwhelmed with Shipston Lodge staff, especially with the manager. She is absolutely wonderful, as is all the staff. The treatment, food, everything is unbelievable. Everywhere is so clean and fresh. I wouldn't think of ever going to another care home
with my mother-in-law. She absolutely loves her time here. I would recommend Shipston Lodge to anybody who is in need of care.

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Review from Susan H (Daughter of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had been trying to find somewhere for my mother to go into respite care, and Shipston Lodge was recommended. As soon as we walked in through the door, we fell in love with the place straight away. When we arrived, on admission day, the manager and the staff were so friendly, as if we have known them
for years. The rooms and all areas of the home are absolutely beautiful. Since then, four times we returned for respite, knowing she will be well looked after. I can not stress enough how wonderful and caring the manager and her team are with my mother. She treats her like she is her own mother. I will recommend Shipston Lodge to everybody who wants quality care.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Shipston Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Shipston Lodge Nursing Home is calculated as follows: ( (423 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 470 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shipston Lodge Nursing Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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