Shipston Lodge Nursing Home

Armistice Close, Tilemans Lane, Shipston-on-Stour CV36 4QG
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9.8 79 Reviews
  • Shipston Lodge Nursing Home, Shipston-on-Stour
Life should be lived to the fullest, and Shipston Lodge Nursing Home provides an environment that champions this ethos. Nestled in Shipston-on-Stour, Warwickshire, Shipston Lodge is a purpose-built nursing home that opened its doors in autumn 2019. As a family-run establishment, it offers a unique blend of all-inclusive care in an ambience that exudes both luxury and comfort.

Set amidst beautifully landscaped gardens, the home offers a genuine sense of belonging. The interior boasts high-end furniture and tasteful décor, making Shipston Lodge not only a haven for its residents but also an inviting space for family and friends to gather.

Beyond the aesthetics, the team's commitment shines through in the diligent care the provide. The experienced team of nurses and care staff work tirelessly, ensuring that every resident receives personalised attention around the clock. They recognise the individuality of each resident, and thus, care plans are co-developed with residents and their families to cater to unique needs and preferences.

A vital part of the ethos at Shipston Lodge is the holistic well-being of residents. This is reflected in the diverse range of activities scheduled throughout the week, each tailored to resonate with the desires of residents. Whether it's indulging in a book at the onsite library, savouring a beverage at the home's pub, or catching up over coffee at the on-site café, there's always something engaging at Shipston Lodge.

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Care Provided by Shipston Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Gabriella Russell (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (65)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Shipston Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Delightfully, all our fees are All-Inclusive. This translates to zero hidden charges or additional costs for any services within our home. From engaging activities to delectable food and drinks, and from professional hairdressing to expert chiropody services, even transportation is encompassed within our comprehensive package.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Shipston Lodge Nursing Home Reviews (79)

Total of 79, showing 61-79
9.8

Shipston Lodge Nursing Home has a Review Score of 9.8 (9.836) out of 10, based on 40 reviews in the last 2 years. Over all time Shipston Lodge Nursing Home has 79 reviews.

Overall Experience

  • 75
  • 2
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Date Published

79
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Review from Dorothy W (Wife of Resident) published on 22 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I went in for respite care - I stayed for six weeks, and my husband is still a patient. I was really spoilt and got my "life" back again after caring for my husband at home for a few years. All the staff have become my family, and I always get a great welcome from them every visit - which
always lifts me up.

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Review from Karen P (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great personal care for my father and such lovely support for my mum when she visits.

Reply from Ela Solomon, Manager at Shipston Lodge Nursing Home

Thank you for the lovely comments. I will share these with the team, who take great delight in what they do. We are grateful to have the opportunity to give care and support that enhances people's lives. Thank you.


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Review from J O (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Shipston Lodge Nursing Home.
The care she receives is excellent; the carers are always greeting you with a friendly smile.
Mum enjoys the food; great care is made with the meals to suit Mums dietary needs. There is a good variety of meals to choose from.
Communication from
the nursing staff at the home is very good. If there is a problem, I get told, informed of the course of action and the outcome.
Since moving Mum to Shipston Lodge, she is happy and very settled. It’s a great comfort to know Mum is well cared for, safe and secure. Keep up the great job you are all doing.

Reply from Ela Solomon, Manager at Shipston Lodge Nursing Home

Thank you very much for your words. We will make sure we carry on providing high-quality care to all of our residents. I will share your nice review with my team. Thank you.


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Review from Elaine K (Daughter of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always distressing to think that we may spend our sunset days in what was once called 'Old Folks Home'. "You are not putting me in a home" is a frequent cry from those of a certain age and ability.
Consequently, my brother and I were dismayed and concerned when the decision was made that after
a long fit and healthy life at the age of 95, we had to decide that he was no longer capable of physically or mentally looking after himself. So with trepidation, I visited the Lodge, and soon all my worries and concerns were swept away. I received a warm welcome from the staff, who clearly understood my fears, and convinced me that my father would receive the best of care, comfort and support.
My father has been in residence at the Lodge for 7-months. I cannot praise the staff enough for their professionalism and positive attitude, and I know that my father is in good hands.
Although Father's capacity continues to decline, we are comforted that Dad is in safe hands and happy in his environment.

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Review from V R (Daughter of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager down, all staff are very caring. Mum loves her room, has lovely food and looks forward to mealtimes. There is a large amount of varied activities for Mum to join in. The nursing staff always let the family know if any health issues occur, and Mum's health care is fantastic. I have only
praise for all the staff at Shipston Loge. I'm so pleased Mum is very happy and well cared for; it is a huge worry taken away from our family. Thank you!

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Review from Christine S (Daughter-in-law of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and team have communicated well regarding my mother-in-law's arrival. They have worked hard trying to accommodate her needs, which has not been an easy task. (Handicapped by the surgery, slow response to doctor visits and prescription being delayed regularly).

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Review from Susan P (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the home on Christmas Day 2020 after having a bad experience in hospital. She was struggling to eat. Nothing seems too much trouble for the staff; they were very kind and caring, and my mother soon picked up and felt very content and much happier. Everything seems to run very smoothly,
and the home always looked lovely, clean and very welcoming. I feel very lucky to have found such a lovely, friendly home for her final years.

Reply from Michelle Rogers, Manager at Shipston Lodge Nursing Home

Many thanks for your very kind words!
It is our pleasure to look after your mum and we are happy that you are happy with the care and surroundings provided.


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Review from Lynda L (Next of Kin) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shipston Lodge was fantastic. The care and compassion that was shown to my friend were outstanding. Lovely rooms, wonderful food, first-class nursing, lots of activities. The end of life care was emotional but extremely caring and loving. Wonderful place.

Reply from Michelle Rogers, Manager at Shipston Lodge Nursing Home

Thank you for your kind words and great review of our staff and home.


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Review from Patricia P (Sister of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient friendly staff. Very high standard of accommodation. No additional costs. All needs are met e.g. hairdressing and chiropody etc. Social activities including a pub on the top floor. Pleasant gardens. Spacious, comfortable rooms with french windows.

Reply from Michelle Rogers, Manager at Shipston Lodge Nursing Home

Thank you so much for your lovely review; it remains our pleasure to care for your loved one.


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Review from Katie L (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clearly giving excellent care to my mother. Really valuable feedback from all the staff I’ve spoken with. This has helped enormously to lift a lot of the worry and stress from my shoulders, being stuck, as I am a long way from the home, in a foreign country, unable to travel or visit during the pandemic.
Knowing that Mum is in a safe and in a genuinely caring environment - well there is nothing more important. Thank you.

Reply from Michelle Rogers, Manager at Shipston Lodge Nursing Home

We are so sorry that you have been unable to visit. Thank you for such a lovely review.


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Review from K W (Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Purpose-built. New parking. Everything satisfactory.

Reply from Michelle Rogers, Manager at Shipston Lodge Nursing Home

Thank you for a great review. We are very happy to be caring for you at Shipston Lodge and will take your rating seriously and look to be improving in the above areas.


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Review from M B (Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shipston Lodge is next best to being in your own home!

Reply from Michelle Rogers, Manager at Shipston Lodge Nursing Home

Thank you for such a great review, we will continue to provide a safe and caring environment for you and all our residents.


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Review from Debi W (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved here in February from another care home and within days I saw an immediate positive change. My dad has late-stage vascular dementia and the care he has received from day one has been outstanding. The entire team are amazing, caring and extremely professional. The home is welcoming and there
is an air of a relaxed and happy "home" not just for my dad but all the residents. Nothing appears to be too much trouble and I can't thank all of them enough for making my Dad's stay so comfortable (and so cared for) in these last few months.

Reply from Michelle Rogers, Manager at Shipston Lodge Nursing Home

Thank you so much for taking the time to give us such a lovely review. It is our pleasure to care for your Dad.


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Review from S B (Son of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother could not have been looked after better. We had complete confidence in the care provided she came out well and very happy. Thank you.

Reply from Michelle Rogers, Manager at Shipston Lodge Nursing Home

Many thanks for taking the time to write a review. It was our pleasure to provide respite care for your mother and I am glad she felt well and happy on her return home.


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Review from S W (Resident) assisted by family/friend published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful and comfortable. The staff was friendly and I enjoyed their company.

Reply from Michelle Rogers, Manager at Shipston Lodge Nursing Home

It was a great pleasure meeting you, and we are happy that you enjoyed your time with us.


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Review from N W (Daughter-in-law of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shipston Lodge Nursing Home has helped us through a difficult time when they themselves were trying to adapt to the COVID pandemic. My Mother in Law had a fall in the first week of lockdown, where she had to attend A&E. We were all upset and a little frightened with the COVID, But, the Lodge provided
us with the support and helped my Mother in Law to stay in a safe, luxurious, comfortable environment to recover. The staff was amazing and she now considers them her friends. She really enjoyed their company. her every need was catered for, emotionally and physically too.

Reply from Michelle Rogers, Manager at Shipston Lodge Nursing Home

Thank you so much for taking the time to do the review. It was our pleasure to help in such a difficult time, and we are so pleased that your mother-in-law was able to recuperate and return home, we would welcome her back any time.


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Review from Bryan M (Husband of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shipston Lodge which opened in the autumn of 2019 is an excellent Nursing Home with wonderful staff and facilities. My wife has been a resident since November 2019 and the level of care that she has received could not be bettered.

Reply from Charles Taylor, Director at Shipston Lodge Nursing Home

Dear Bryan,
Thank you for your positive feedback. It is always great to hear from our satisfied customers. We will continue to try and live up to the high expectations that have been set so far!


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Review from Karen D (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you just doesn't sound quite good enough.
Have visited Shipston Lodge 3 times, it is like a 5-star Hotel. Each time felt so comfortable, spoilt, very friendly.
We have just checked my father in for a 24hour stay, while my mother had to go into hospital for a pacemaker.
We had peace of mind
knowing he was safe, couldn't get out and go walkabout. His room is huge, also the bathroom.
The whole of the home is very tastefully decorated. Lovely, beautiful, tastefully made. All the staff from management and your team are so professional, nothing was too much, all very friendly, easy, comfortable.
All that cake, lol..
First Class, hope I can help when you are promoting, definitely recommend. Hope to see you soon. If it was 10 out 10, yes yes yes.

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Review from M M (Son of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, efficient and professional staff/nurses. Clean comfortable rooms. Nice friendly atmosphere. Very good facilities. My father celebrated his 90th birthday at Shipston Lodge and the chef organised a very good lunch for 6 of us in a comfortable private dining room and sitting room.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Shipston Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Shipston Lodge Nursing Home is calculated as follows: ( (423 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 470 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shipston Lodge Nursing Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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