Residents able to have visitors regardless of time. There is a private dining room for special occasions or simply for enjoying a Sunday roast with friends and family.
Parking for residents and visitors is available on site
Ascot Grange Care Home - Avery Collection has a Review Score of 9.7 (9.655) out of 10, based on 20 reviews in the last 2 years. Over all time Ascot Grange Care Home - Avery Collection has 91 reviews.
Review from Karen F (Daughter of Resident) published on 17 December 2024
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Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection
Dear Karen and family, thank you so much for your kind words. I have passed on your comments to the whole staff team. Your mother was very special to everyone here at Ascot Grange and has left a vast 'emotional hole' within our loving community. This is a huge testament to the impact that Mum made, during her short stay with us. We are all here to support you, please do reach out if you need anything. Take care of yourselves.
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Review from Michelle D (Daughter of Resident) published on 26 November 2024
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Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you for your review. It has been our pleasure to get to know your Mum and yourself and we are delighted that she settled in so quickly.
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Review from Sue W (Daughter of Resident) published on 16 July 2024
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Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection
Thank you for your review and kind words. Your father is a big part of the community, here at Ascot Grange. He is very popular with all of the team and as you say, he really enjoys our excursions out. We appreciate you taking the time to feedback.
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Review from Gail E (Daughter of Resident) published on 17 June 2024
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Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection
Thank you so much for your review. We are really pleased that your father has decided to make Ascot Grange his permanent home, following a respite stay. He really is popular with everyone here. We look forward to continuing to support him over the coming years.
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Review from Jacqualine R (Daughter of Resident) published on 17 June 2024
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Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection
We do miss your father very much. He has been a big character here at Ascot Grange for such a long time. His cheery approach to life lit up all of us. Thank you very much for your kind words as well as for the compliments you sent through to the client liaison manager previously: it has been shared with all of the staff team here. We are very fortunate to have such kind, caring and compassionate staff that genuinely aspire to support both our residents and community. We all send our love. Please take care of yourself.
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Review from Tracey B (Daughter of Resident) published on 13 May 2024
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Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection
Thank you so much for your kind words and feedback. I cannot believe it has already been 18 months since Mum moved in! It is great to see Mum fully enjoying the community here at Ascot Grange. The staff are very fond of Mum and enjoy supporting and caring for her. It is always lovely to see you visiting regularly too: both you and Mum are a big part of our community. I will pass your comments on to the whole team. Thank you.
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Review from Anne C (Daughter of Resident) published on 10 May 2024
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Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection
Thank you so much for your kind feedback. I will ensure this is passed onto the teams. Mum has been a large part of our community for many years here at Ascot Grange. The staff love interacting, supporting and caring for her. We appreciate the support you too have given us in ensuring we understand Mum, her life history and her needs. Thank you.
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Review from B B (Daughter of Resident) published on 15 April 2024
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Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection
Thank you very much for your feedback. Your mother and father have always been very popular characters here at Ascot Grange. The team were extremely sad at your mother's passing earlier this year and we are all making sure that your father feels loved, cared for and supported. Thank you for the privilege of letting us care for your parents.
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Review from Jeffrey D (Son of Resident) published on 15 April 2024
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Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection
Thank you for your feedback: I have shared this with the team. Your mother is relatively new to Ascot Grange and has settled in very well. The team are very fond of her and it is great to see your mother engaging in our community's activities and events. Thank you for providing us with thorough and detailed information on your mother's background and needs: this really helps us understand the person we are caring for.
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Review from David C (Son of Resident) published on 19 March 2024
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Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection
Thank you for your feedback. We were privileged to support and care for your Father over the last year. He is missed by all of us. Please do let us know if we can be of any further assistance. Take care.
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Review from Sharon M (Daughter of Resident) published on 18 March 2024
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Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection
Dear reviewer, thank you so much for your generous feedback and comments. As you know, the staff greatly miss Mum and we have fond memories of her time here at Ascot Grange. Please do reach out if you need any support and take care.
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Review from S M (Friend of Resident) published on 18 March 2024
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Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection
Thank you, for your feedback. Glad you enjoyed your visit and hope to see you at Ascot Grange again soon.
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Review from Michel K (Husband of Resident) published on 8 March 2024
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Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection
It has been our pleasure to get to know you and your family and to look after your wife. Thank you for your kind words, we will share them with the whole team here at Ascot Grange.
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Review from V L (Resident) published on 12 February 2024
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Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection
It was our pleasure to look after you and to help your recovery.
You are always welcome to pop in for a coffee and a catch-up with our staff and residents.
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Review from Brian N (Respite Resident) published on 22 January 2024
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Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you both. We are grateful you chose Ascot Grange for your respite stays and glad you are both back on the golf course!
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Review from Lynn H (Niece of Resident) published on 22 January 2024
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Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you for your kind words. It was a pleasure to get to know your aunt and yourselves and to look after her even for a short while.
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Review from A H (Daughter of Resident) published on 19 July 2023
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Reply from Louise Palmer, Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you for your review and comments; it is much appreciated, and of course, all feedback is noted and shared.
We really did love having your mother stay with us and hope to see her once again in the near future.
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Review from John M (Respite Resident) published on 19 May 2023
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Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection
We are delighted you chose Ascot Grange for your convalescence and loved your company while you were here, but we are also glad you were able to return home so quickly.
We already miss your stories! Please come back soon to lead some art classes with our residents.
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Review from Kim B (Daughter of Resident) published on 10 May 2023
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Reply from Louise Palmer, Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you for your review, and we are delighted to be looking after Dad and pleased that he has settled in so well and with much ease. Look forward to seeing you on your next visit, and thanks once again for choosing Ascot Grange.
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Review from Steven H (Son of Resident) published on 4 April 2023
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Reply from Ascot Grange, Care Team at Ascot Grange Care Home - Avery Collection
Hi Steven
We are sorry to hear Mum did not have as good a stay here as the last time.
As you are aware your feedback is being investigated by our Senior Regional Support Team to understand what happened during this stay and we will be feeding back to you by the end of the week.
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The Review Score of 9.7 (9.655) out of 10 for Ascot Grange Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.759 for Ascot Grange Care Home - Avery Collection is calculated as follows: ( (201 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 232 Ratings = 4.759
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.896 Points relating to the number of positive Reviews for Ascot Grange Care Home - Avery Collection is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 19 Positive Reviews ÷ 21.2 = 0.896
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jul 2021
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Job Title: General Manager
Joined: 2022
Thank you for taking the time to read our bios. We love to see prospective customers, families and friends, new members of staff and the local community taking an interest in our community.
I am the General Manager for Ascot Grange. My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our customers and community, inspiring and leading the onsite team and ensuring high standards of governance and compliance are achieved.
Over the last 20 years, I have had the privilege of serving the healthcare sector by managing and leading frontline care services for our elderly population. I have come into contact with many individuals who have willingly shared their life experiences and wisdom. This has reinforced my sense of duty and heightened my level of respect for our elders.
Over that time, I have been proud to lead and work alongside some amazing team members who have had a genuine passion for care and a true desire to serve. I have learned a great deal from these colleagues along my career journey.
I am very much a people person. I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.
I was immediately drawn to Ascot Grange because of the culture and principles the organisation aspires to. After visiting the home and meeting some of the residents and staff, I knew that this was where I wanted to work. I subsequently joined the Ascot Grange team in January 2022. I am now passionately working with the community and team here to take the home’s services forward. The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity into the Ascot Grange community.
Please note that my door is always open: do not hesitate to come and talk to me, should you need anything or if I can assist.
Thank you again for your interest in our community.
Job Title: Dementia Care Manager
Joined: 2022
I am delighted to join the team at Ascot Grange as the Dementia Care Manager working with the Devenish Community and other residents on the dementia pathway. I strongly believe that all residents should be supported in living their life to the full and ensuring all are supported as an individual.
I have spent my career working in care with companies including Somerset Care and more latterly McCarty and Stone as an Area Manager.
When not at work I love to travel. I am from a large family and am lucky to have them close by so we are all able to spend lots of time together.
Job Title: Client Liaison Manager
Joined: 2021
I have been part of the Ascot Grange team since June 2021. My role involves meeting prospective new residents and their families and supporting them through the often emotional decision of choosing the right home. I feel very privileged to be part of the wonderful team here at Ascot Grange.
When not in the office I love the outdoors and all forms of sport and recreation including running, golf, paddle boarding and skiing.
Job Title: Nurse Care Manager
Joined: 2022
I started my career in care 25 years ago when I worked as a care assistant in a nursing home. This is where I found my love of caring for our older generation and I was inspired to become a nurse. I have been qualified for 14 years now working in various roles in the NHS, mainly in day surgery and surgical wards; in care homes as a senior nurse and deputy manager.
I began my journey with Ascot Grange as Nurse Care Manager in April 2022. It is a great privilege to be given the opportunity to work with such a wonderful team. It is my passion to make sure all residents at Ascot Grange have the best quality of care.
Job Title: Hospitality Manager
Joined: 2020
Having started my journey at Ascot Grange in 2020, I still feel privileged to have been given the opportunity to work in such a wonderful place with caring residents and staff alike. I have seen the home go from strength to strength and with the addition of new heads of department to the team, I am sure the home will continue to grow and increase from the solid foundations being built. I will continue to bring my knowledge from my past experiences and the experiences over the past year and continue to pair it with the vision and values that Ascot Grange and the people, both staff and residents here embody. I am looking forward to meeting you all when our current climate allows. My door will always be open if you want a chat.