Ascot Grange Care Home - Avery Collection

Bagshot Road, Ascot SL5 9PR
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9.7 91 Reviews
  • Ascot Grange Care Home - Avery Collection, Ascot
In a lovely leafy location with extensive landscaped gardens, Ascot offers something for everyone. With private en-suite accommodation coming in various sizes and styles, all complemented by either Assisted Residential Living, Respite, Dementia and Nursing Care.

Ascot is a very comfortable homely environment offering 96 studios or one-bedroom apartment with excellent dining options for residents. Ascot Grange also has a separate industry leading dementia suite in keeping with Stirling University's Gold Framework for those living with Dementia.

Ascot happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories together.

The home features two dining rooms and a further private dining room for special occasions. In addition, there is a cinema, hair salon, spa and treatment room as well as an activity and entertainment lounge.

The beautiful, landscaped gardens, which are easily accessible are tended by the award-winning landscape gardener and his team weekly and offer many different areas to sit out and enjoy the weather whilst the hospitality team are on hand to ensure your ongoing comfort and enjoyment.

Ascot Grange is at the very pinnacle of senior care with comfortable surrounds at competitive prices.

Care Provided by Ascot Grange Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mark Deadman (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (88)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Ascot Grange Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,680
    • Self-Funded Residential Dementia Care from £1,940
    • Self-Funded Nursing Care from £1,680
    • Self-Funded Nursing Dementia Care from £1,940
  • (these prices are only a guideline, please contact Ascot Grange Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Residents able to have visitors regardless of time. There is a private dining room for special occasions or simply for enjoying a Sunday roast with friends and family.


  • Parking
  • Parking for residents and visitors is available on site


Ascot Grange Care Home - Avery Collection Reviews (91)

Total of 91, showing 1-20
9.7

Ascot Grange Care Home - Avery Collection has a Review Score of 9.7 (9.655) out of 10, based on 20 reviews in the last 2 years. Over all time Ascot Grange Care Home - Avery Collection has 91 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Walking into Ascot Grange is like stepping into a warm bath. My Mum moved in for respite care but, sadly, was far sicker than we all realised and passed away a couple of weeks later. The staff were absolutely wonderful. From the moment we arrived, right through to the very end, they couldn't do enough
for Mum or the family and all done very professionally, with a friendly smile and a hug when needed. Nothing was too much trouble. The lovely surroundings helped too, Mum's room was so comfortable and everything was of such good quality while retaining a homely feel. I just wish she could have moved in a little earlier, I'm convinced she would have enjoyed the atmosphere, facilities and food.

Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection

Dear Karen and family, thank you so much for your kind words. I have passed on your comments to the whole staff team. Your mother was very special to everyone here at Ascot Grange and has left a vast 'emotional hole' within our loving community. This is a huge testament to the impact that Mum made, during her short stay with us. We are all here to support you, please do reach out if you need anything. Take care of yourselves.


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Overall Experience  Overall Experience 5.0 out of 5

Ascot Grange Care Home is more like a 5-star hotel run by a family. Everyone is so friendly and helpful and makes a real effort to make the residents feel at home. The food is exceptional and nothing is too much trouble. There is always something interesting to do to keep everyone engaged and stimulated.
The best place for my mother as it is so good to see her laughing again.

Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you for your review. It has been our pleasure to get to know your Mum and yourself and we are delighted that she settled in so quickly.


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Overall Experience  Overall Experience 5.0 out of 5

A lovely friendly and caring environment. Dad is well cared for and has plenty of things to get involved with if he wishes. Dad particularly likes going out in the minibus and being involved in the gardening club. The staff are always kind to Dad and make us welcome when we visit.

Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection

Thank you for your review and kind words. Your father is a big part of the community, here at Ascot Grange. He is very popular with all of the team and as you say, he really enjoys our excursions out. We appreciate you taking the time to feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My father went for respite in April 2024 and felt so comfortable and at home at Ascot Grange that he is now a permanent resident. All the staff have been so warm, friendly and caring, such a wonderful place.

Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection

Thank you so much for your review. We are really pleased that your father has decided to make Ascot Grange his permanent home, following a respite stay. He really is popular with everyone here. We look forward to continuing to support him over the coming years.


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Overall Experience  Overall Experience 5.0 out of 5

To all at Ascot Grange,
I would like you to know how much I appreciate the care and love that was given to my dad, while he was with you!
The level of care you all provided, surpassed my expectations and is something that all care homes should aspire to!
He truly loved you all and knowing this gave
me peace of mind during this difficult time.
Each and every one of you at every level should be immensely proud of yourselves. You are all a credit to Avery Care Homes.
My very kind regards

Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection

We do miss your father very much. He has been a big character here at Ascot Grange for such a long time. His cheery approach to life lit up all of us. Thank you very much for your kind words as well as for the compliments you sent through to the client liaison manager previously: it has been shared with all of the staff team here. We are very fortunate to have such kind, caring and compassionate staff that genuinely aspire to support both our residents and community. We all send our love. Please take care of yourself.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Ascot Grange for almost 18 months and it’s been a life changer. When Mum’s mental health deteriorated, and it became obvious she could no longer look after herself in her own home, it was heartbreaking having to make the decision to move her into residential care but boy
was it a good decision. Thanks to the patience, understanding and guidance offered by the staff at Ascot Grange Mum settled wonderfully and I can sleep easy knowing she is safe. I have the luxury of living just around the corner so I can, and do, pop in every day but if I go away I can rest assured that she’s being well looked after. The staff are friendly and dedicated and any issues are quickly resolved by the approachable and professional management team.

Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection

Thank you so much for your kind words and feedback. I cannot believe it has already been 18 months since Mum moved in! It is great to see Mum fully enjoying the community here at Ascot Grange. The staff are very fond of Mum and enjoy supporting and caring for her. It is always lovely to see you visiting regularly too: both you and Mum are a big part of our community. I will pass your comments on to the whole team. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Ascot Grange for over 5 years and I cannot recommend it more highly. The care she receives is amazing and the patience and kindness of the staff is endless. There are a multitude of activities and the food is fantastic.

Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection

Thank you so much for your kind feedback. I will ensure this is passed onto the teams. Mum has been a large part of our community for many years here at Ascot Grange. The staff love interacting, supporting and caring for her. We appreciate the support you too have given us in ensuring we understand Mum, her life history and her needs. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My parents had been residents for eighteen months at Ascot Grange Care Home and I have always given the staff and home glowing reports for their care but following my mother's passing in January, I have been amazed at the outpouring of genuine love and care for my father and to us, as a family. Although
part of the larger Avery Group, the manager is very hands-on, runs his own ship. I would recommend Ascot Grange without hesitation.

Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection

Thank you very much for your feedback. Your mother and father have always been very popular characters here at Ascot Grange. The team were extremely sad at your mother's passing earlier this year and we are all making sure that your father feels loved, cared for and supported. Thank you for the privilege of letting us care for your parents.


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Overall Experience  Overall Experience 5.0 out of 5

In the four months my mother has been there, seen her moral improve from not being able to have a conversation with my mum, to seeing her as happy as she can be, and have normal conversations with her. I can only put this down to the quality of care she is getting.

Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection

Thank you for your feedback: I have shared this with the team. Your mother is relatively new to Ascot Grange and has settled in very well. The team are very fond of her and it is great to see your mother engaging in our community's activities and events. Thank you for providing us with thorough and detailed information on your mother's background and needs: this really helps us understand the person we are caring for.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Ascot Grange, the staff and care they give are exceptional. I would not hesitate to recommend it. My Father was so well looked after and enjoyed his time there. If you are looking for a home for your elderly loved one I can heartily recommend it.

Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection

Thank you for your feedback. We were privileged to support and care for your Father over the last year. He is missed by all of us. Please do let us know if we can be of any further assistance. Take care.


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Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Ascot Grange for 18 months until her death in January 2024. We cannot speak highly enough of Ascot Grange in every respect. The manager and his management team have established a positive, caring culture throughout Ascot Grange - they lead by example. The staff are fantastic - caring,
respectful, good-humoured and interested in the residents as individuals.
We are a large family so Mum had a lot of visitors in her time there at different times of day and night and we were always made to feel welcome and the team made time to answer any of our questions. Mum's health and wellbeing greatly improved when she moved in and she really appreciated the quality of the care she received.
When Mum fell ill in December and we agreed on an end-of-life care plan the support we received as a family throughout those difficult weeks was exemplary. The staff were empathetic, professional, caring and considerate and helped make a difficult time better than it would otherwise have been.
Thank you.

Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection

Dear reviewer, thank you so much for your generous feedback and comments. As you know, the staff greatly miss Mum and we have fond memories of her time here at Ascot Grange. Please do reach out if you need any support and take care.


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Overall Experience  Overall Experience 5.0 out of 5

I visited (2nd time) friends at Ascot Grange. A wonderful environment; spotlessly clean. All staff are warm, welcoming and professional. We dined in the dining room - excellent. Thank you.

Reply from Mark Deadman, Manager at Ascot Grange Care Home - Avery Collection

Thank you, for your feedback. Glad you enjoyed your visit and hope to see you at Ascot Grange again soon.


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Overall Experience  Overall Experience 5.0 out of 5

The property quality is excellent. The facilities are excellent and so are the activities for the residents. Food is high quality and most of all the people working there at all levels, they do genuinely care.

Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

It has been our pleasure to get to know you and your family and to look after your wife. Thank you for your kind words, we will share them with the whole team here at Ascot Grange.


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Overall Experience  Overall Experience 5.0 out of 5

I came to Ascot Grange in a very weak state having been diagnosed with Anaemia but with no discernable cause and pulled muscles in my back. I was almost bedridden when I arrived but with care, support and nourishing food I became stronger. Unfortunately, I caught Covid which drained all my strength
again. I am now much stronger and my walking has improved with lots of exercises. I was very happy to come to Ascot Grange which is very convenient for my daughter to visit. I would like to thank everyone here, the catering staff, the lovely carers and support staff, the cleaners and laundry staff and all other staff and management for their friendliness and humour who have all been so encouraging.

Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

It was our pleasure to look after you and to help your recovery.
You are always welcome to pop in for a coffee and a catch-up with our staff and residents.


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Overall Experience  Overall Experience 5.0 out of 5

Very caring and efficient staff very polite and pleasant. The food is good with varied menus. The health care was good and the nurses very understanding. Both my wife and I spent time there and were very impressed. A well-run unit.

Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you both. We are grateful you chose Ascot Grange for your respite stays and glad you are both back on the golf course!


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Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at Ascot Grange for the last 2 months of her life and was extremely happy there. All the staff were so friendly, kind, caring and compassionate. Ascot has a very friendly, happy and welcoming atmosphere and nothing was ever too much trouble.
Lovely gardens, bright and airy rooms
and delicious food.

Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you for your kind words. It was a pleasure to get to know your aunt and yourselves and to look after her even for a short while.


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Overall Experience  Overall Experience 5.0 out of 5

My mum came to Ascot Grange for two weeks of respite. She was safe and well cared for. After some confusion regarding meds, this was rectified. Every member of staff she/we came into contact with was so friendly and caring, which makes a huge impact on a respite break. Thank you.
(My only negative
is the minimum stay of two weeks, which would deter me from using it at times).

Reply from Louise Palmer, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you for your review and comments; it is much appreciated, and of course, all feedback is noted and shared.
We really did love having your mother stay with us and hope to see her once again in the near future.


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Overall Experience  Overall Experience 5.0 out of 5

Everything totally professional.
Caring and friendly.
All staff are most charming and helpful in all ways.

Reply from Gill Bonham, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

We are delighted you chose Ascot Grange for your convalescence and loved your company while you were here, but we are also glad you were able to return home so quickly.
We already miss your stories! Please come back soon to lead some art classes with our residents.


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Overall Experience  Overall Experience 5.0 out of 5

My dad is being extremely well looked after. The staff are friendly and helpful. A very welcoming care home. Dad's room is cleaned thoroughly every day. And Dad looks clean. I love seeing the activities you all do with the residents.

Reply from Louise Palmer, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you for your review, and we are delighted to be looking after Dad and pleased that he has settled in so well and with much ease. Look forward to seeing you on your next visit, and thanks once again for choosing Ascot Grange.


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Overall Experience  Overall Experience 1.0 out of 5

Posh aesthetics on the inside, but poor management, nursing care that is non-existent even though you pay £650 per week for and complete lack of any care.
We put my mother in for respite care while we were on holiday. She had a sore on her back about a pea size but when she came home after 4 weeks
the sore had become infected and grew 5 times the original size. They lost half of her clothing and had someone else's underwear. She lost 3 stone in weight in 4 weeks. She was due to have a catheter change while in the nursing home but they refused to carry this out and again causing a UTI. We told the home and my mum told them multiple times but was ignored.
Use this so-called nursing home at your own risk. Be warned.

Reply from Ascot Grange, Care Team at Ascot Grange Care Home - Avery Collection

Hi Steven


We are sorry to hear Mum did not have as good a stay here as the last time.
As you are aware your feedback is being investigated by our Senior Regional Support Team to understand what happened during this stay and we will be feeding back to you by the end of the week.


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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Ascot Grange Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Ascot Grange Care Home - Avery Collection is calculated as follows: ( (201 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 232 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for Ascot Grange Care Home - Avery Collection is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 19 Positive Reviews ÷ 21.2 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (5)

Mark

Mark Deadman

Job Title: General Manager

Joined: 2022

Thank you for taking the time to read our bios. We love to see prospective customers, families and friends, new members of staff and the local community taking an interest in our community.


I am the General Manager for Ascot Grange. My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our customers and community, inspiring and leading the onsite team and ensuring high standards of governance and compliance are achieved.


Over the last 20 years, I have had the privilege of serving the healthcare sector by managing and leading frontline care services for our elderly population. I have come into contact with many individuals who have willingly shared their life experiences and wisdom. This has reinforced my sense of duty and heightened my level of respect for our elders.


Over that time, I have been proud to lead and work alongside some amazing team members who have had a genuine passion for care and a true desire to serve. I have learned a great deal from these colleagues along my career journey.


I am very much a people person. I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.


I was immediately drawn to Ascot Grange because of the culture and principles the organisation aspires to. After visiting the home and meeting some of the residents and staff, I knew that this was where I wanted to work. I subsequently joined the Ascot Grange team in January 2022. I am now passionately working with the community and team here to take the home’s services forward. The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity into the Ascot Grange community.


Please note that my door is always open: do not hesitate to come and talk to me, should you need anything or if I can assist.


Thank you again for your interest in our community.


Rhian

Rhian Prall

Job Title: Dementia Care Manager

Joined: 2022

I am delighted to join the team at Ascot Grange as the Dementia Care Manager working with the Devenish Community and other residents on the dementia pathway. I strongly believe that all residents should be supported in living their life to the full and ensuring all are supported as an individual.


I have spent my career working in care with companies including Somerset Care and more latterly McCarty and Stone as an Area Manager.


When not at work I love to travel. I am from a large family and am lucky to have them close by so we are all able to spend lots of time together.


Gill

Gill Bonham

Job Title: Client Liaison Manager

Joined: 2021

I have been part of the Ascot Grange team since June 2021. My role involves meeting prospective new residents and their families and supporting them through the often emotional decision of choosing the right home. I feel very privileged to be part of the wonderful team here at Ascot Grange.


When not in the office I love the outdoors and all forms of sport and recreation including running, golf, paddle boarding and skiing.


Andrea

Andrea Morgan

Job Title: Nurse Care Manager

Joined: 2022

I started my career in care 25 years ago when I worked as a care assistant in a nursing home. This is where I found my love of caring for our older generation and I was inspired to become a nurse. I have been qualified for 14 years now working in various roles in the NHS, mainly in day surgery and surgical wards; in care homes as a senior nurse and deputy manager.


I began my journey with Ascot Grange as Nurse Care Manager in April 2022. It is a great privilege to be given the opportunity to work with such a wonderful team. It is my passion to make sure all residents at Ascot Grange have the best quality of care.


Greg

Greg Novelli

Job Title: Hospitality Manager

Joined: 2020

Having started my journey at Ascot Grange in 2020, I still feel privileged to have been given the opportunity to work in such a wonderful place with caring residents and staff alike. I have seen the home go from strength to strength and with the addition of new heads of department to the team, I am sure the home will continue to grow and increase from the solid foundations being built. I will continue to bring my knowledge from my past experiences and the experiences over the past year and continue to pair it with the vision and values that Ascot Grange and the people, both staff and residents here embody. I am looking forward to meeting you all when our current climate allows. My door will always be open if you want a chat.


Frequently Asked Questions about Ascot Grange Care Home - Avery Collection

What types of Care is Ascot Grange Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ascot Grange Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ascot Grange Care Home - Avery Collection have?

There are 88 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Ascot Grange Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ascot Grange Care Home - Avery Collection to the centre of Ascot?

1.0 mile(s) as the crow flies, distance by road may be significantly further.