Ascot Grange Care Home - Avery Collection

Bagshot Road, Ascot SL5 9PR
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9.7 91 Reviews
  • Ascot Grange Care Home - Avery Collection, Ascot
In a lovely leafy location with extensive landscaped gardens, Ascot offers something for everyone. With private en-suite accommodation coming in various sizes and styles, all complemented by either Assisted Residential Living, Respite, Dementia and Nursing Care.

Ascot is a very comfortable homely environment offering 96 studios or one-bedroom apartment with excellent dining options for residents. Ascot Grange also has a separate industry leading dementia suite in keeping with Stirling University's Gold Framework for those living with Dementia.

Ascot happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories together.

The home features two dining rooms and a further private dining room for special occasions. In addition, there is a cinema, hair salon, spa and treatment room as well as an activity and entertainment lounge.

The beautiful, landscaped gardens, which are easily accessible are tended by the award-winning landscape gardener and his team weekly and offer many different areas to sit out and enjoy the weather whilst the hospitality team are on hand to ensure your ongoing comfort and enjoyment.

Ascot Grange is at the very pinnacle of senior care with comfortable surrounds at competitive prices.

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Care Provided by Ascot Grange Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mark Deadman (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (88)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Ascot Grange Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,680
    • Self-Funded Residential Dementia Care from £1,940
    • Self-Funded Nursing Care from £1,680
    • Self-Funded Nursing Dementia Care from £1,940
  • (these prices are only a guideline, please contact Ascot Grange Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents able to have visitors regardless of time. There is a private dining room for special occasions or simply for enjoying a Sunday roast with friends and family.


  • Parking

  • Parking for residents and visitors is available on site


Ascot Grange Care Home - Avery Collection Reviews (91)

Total of 91, showing 61-80
9.7

Ascot Grange Care Home - Avery Collection has a Review Score of 9.7 (9.655) out of 10, based on 20 reviews in the last 2 years. Over all time Ascot Grange Care Home - Avery Collection has 91 reviews.

Overall Experience

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Review from D M (Daughter-in-law of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good teamwork. Everyone is kind and very interested in people. I cannot fault anyone.

Reply from Mariam Rafiq, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you so much for taking the time to leave a review, your feedback is important to us and will be shared with the team.


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Review from Antony M (Son of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Staff all know my parents and take time to interact with them. Their dignity and autonomy are always respected and there is a lovely, friendly caring atmosphere. The facilities are excellent.

Reply from Mariam Rafiq, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you so much for your kind words.
Your feedback means a lot to the team. It is also useful for other families to hear your views.


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Review from S L (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and previously dad have received excellent care whilst they have been at Ascot Grange. Although the permanent staff have to cope with being short-staffed they manage brilliantly and manage to remain cheerful especially with the residents. The staff has been very supportive of me during difficult
times and have helped mum after the loss of my dad and kept us informed of how she was coping.

Reply from Mariam Rafiq, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you so much for your review. It has been our privilege to care for Dad and now Mum. Your review means a great deal to all the staff here.


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Review from T P (Nephew of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was well looked after by some very attentive staff - my thanks to his carers during his time at Ascot Grange.

Reply from Mariam Rafiq, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Many thanks for taking the time to review us, we really appreciate this.


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Review from David K (Son of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at Ascot Grange to be extremely helpful and caring. It's a lovely place to live and a real home from home. I would recommend it to anyone.

Reply from Mariam Rafiq, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you very much for your very positive comments. It is so helpful for other families to have the opportunity to hear your experience. The team really value such wonderful compliments too.


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Review from C L (Wife of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard is good/excellent. My husband requires a great deal of care and this can be demanding. There are not enough carers at weekends but the care they give is good and they are committed. Meals vary in quality and temperature. The residents who are mainly room bound should be given fresh
fruit which should be available at all times. Proper fluid charts should be available where appropriate.

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Review from H S (Friend of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seemed well looked after.

Reply from Mariam Rafiq, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you for taking the time to leave your review. Your feedback is important to us and will be shared with the Ascot team.


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Review from S S (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are excellent and very caring, but there is not enough of them.
Good staff are continually leaving suggesting that their pay and conditions are not good.
The home is in a lovely setting but not easy to get to except by car, maybe another factor discouraging new carers etc.
This home
could be brilliant with sufficient staff. Mangement need to find ways to make staff want to stay.

Reply from Mariam Rafiq, Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you for taking the time to review us at Signature at Ascot Grange. You couldn't be more right when you say our staff are excellent, and above all, caring - we agree.
We pride ourselves on our robust recruitment process, selecting high calibre skilled employees and have been putting more emphasis on recognising and rewarding performance, encouraging career progression. In addition, we held a recruitment Open Day on the 15th Oct which was a huge success. Although there are no bus links, staff have a dedicated parking area and we offer incentives for car sharing.


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Review from Elfie K (Wife of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with Ascot Grange overall. The residential staff are exemplary, although we feel that there are not enough! Too many agency carers brought in to offset the shortage.

Reply from William Burke, CLM at Ascot Grange Care Home - Avery Collection

Thank you for taking the time to review us at Signature at Ascot Grange. We are so proud of our excellent team here and your feedback will mean a lot to them. We always ensure we have a full team here to respond to our residents' needs in a timely manner, and at times we must bridge a gap with the use of pre-qualified agency staff. Please rest assured we are very selective about who we use and expect the same high standards from them as we do from our own employees.


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Review from F B (Daughter-in-law of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A careworker noticed my mother-in-law was finding it difficult to put on her makeup whilst standing in the bathroom. After asking her, she rearranged a mirror on a table in her living room so my mother-in-law could sit and spend time on her makeup.

Reply from William Burke, CLM at Ascot Grange Care Home - Avery Collection

Thank you for your review of Signature at Ascot Grange. It is always lovely to hear our team take the time on the little touches that mean so much and that they don't go unnoticed.


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Review from Jennifer P (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother fell and broke her thigh bone and after 2 weeks in hospital, they insisted on discharging her, even though she couldn't stand.
She came to Ascot Grange and received wonderful care. She had enriched food and milkshakes to build up her strength, but the staff are the home's greatest
asset.
They are loving, caring, patient and always cheerful and my mother was always treated with dignity and respect.
They are the best of the best.

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Review from L D (Daughter of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Signature at Ascot Grange since August '17. The care and attention of all staff have been excellent. They are now both in the dementia unit where they are looked after with patients and dignity. The staff are approachable and friendly. They keep us well informed. The activities
team are especially dedicated and include families as well.

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Review from Frances W (Sister of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say a big thank you to everyone at Ascot Grange for the wonderful two weeks of respite care.
The reception staff are so kind and helpful. The carers always available and happy to help. A big thank you to all the catering staff (lovely food) and to the nurses, just amazing, 100%. Also to housekeeping
and the ladies who did the laundry.
Thank you to all of you.

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Review from Kevin V (Friend of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew a chap in my street for 4 years and due to illness was not managing to look after himself or his home. I asked him if I could help find a care home as my friend was simply not going to survive at home, I was having to feed and bath him as he could just not manage. Social services were just not
moving fast enough and were more worried about filling in forms than picking up a sponge and cleaning him. His clothes were 4 sizes too big and tripping him up as he walked. One night I had the police and ambulance services at his home after his trousers tripped him. Basically nobody was helping him.
All it took was one call to Ascot Grange and the ball was rolling. It took, I think, 6 days and he was in the home and looked after to the highest standard. Amazing food. Nursing needs met and friendship.
Ted passed away just a few months later. But the few months he had were to him, and me, very special.
Ascot Grange. thank you so, so, so much.
1000 words really not enough to express what you did.

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Review from C W (Husband of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had a stroke April 2018 and had a setback in June. After more time in hospital, it was said she was ready for discharge but needed care arrangements at home. This would not only have meant changes to make it safer but we would have been reliant on visiting Carers plus I'd be responsible for
all daily household duties. I felt this would put too much pressure on our relationship at a time we needed to concentrate on our remaining time together.


Living locally, I knew of Ascot Grange and called for information. From the first phone call, they made it clear they were willing to help in any way possible. Ultimately, I chose to move into a 1-bed apartment here with my wife. Everything is taken care of and I have nothing to do. All of my time is devoted to my wife and in particular, she loves it and feels very safe. It is like living in a 5-star hotel; nothing is too much trouble. The facilities are brilliant as are the staff. I cannot recommend it highly enough.


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Review from Vanessa P (Friend of Resident) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring, professional, courteous, polite, cheerful and friendly. They were always helpful and went the extra mile. They genuinely care for the residents. Nothing was too much trouble.

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Review from Dominic S (Son of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has previously rejected the idea of moving into a retirement/care living. However, she is obviously very comfortable and at home in Ascot Grange. Her apartment has a feel very much like her previous house. She has not had any complaints. The staff have all been so supportive and caring not
only to my mother but to myself and family. I live in Australia and my visit over the last week has been very enjoyable. This is set up for visitors just as much as for residents and I'm very grateful.

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Review from MJVL (Daughter of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a respite resident in late 2017 following a fall and has received excellent care from Ascot Grange. Since then she has become a permanent resident and our family are pleased with the care she is still receiving. The nurses, carers and all other staff are professional, friendly and
caring and we have taken great comfort in my Mother being in Ascot Grange. The staff are attentive and always look ahead on things they could be doing for the care of their residents.


The room she is in is comfortable, light and airy and the whole building is one of cleanliness and calm, but also homely. It is beautifully finished from decoration to furniture, amenities and layout and the garden is very pleasant.


As a healthcare professional myself, I cannot see anything I could do better for my Mother from Ascot Grange and I am so pleased my Mother is living there. Other relatives of residents we see also speak highly of Ascot Grange.


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Review from Sylvia S (Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot Grange is a lovely friendly place where you feel very safe. The staff are fair and kind to your every need. The food is delicious. You can have more or different and if you want, in your own room. So many lovely people here. I have made friends. We laugh and go to the cinema, dancing, playing
cards and scrabble. A lot of entertainment for us. Lots of day trips shopping. Fish and chips is great.

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Review from Lynda Y (Godmother of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to put a valued relative into care can be a really difficult decision, especially if the person does not want to go into care.
I cannot thank the staff, carers, management and nurses for the total support, help and attention to small details that made this process easier.
Since the first day,
the standard of care has been of the exemplary, but also the support that is given to the relatives, we are always made to feel welcome. After two weeks, I feel part of an extended family, that genuinely cares, from the offer of a bowl of soup or a cup of tea, especially when I am having to deal with difficult situations around end of life.
I really like the concept of Ascot Grange, as soon as you walk in you are greeted by a lovely receptionist , who always seems to know where your relative is in the building, to the lovely violet cafe, the cinema and more importantly the restaurant and food, the quality of the food and variety, rivalling any in the local area.
Thank you.

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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Ascot Grange Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Ascot Grange Care Home - Avery Collection is calculated as follows: ( (201 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 232 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for Ascot Grange Care Home - Avery Collection is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 19 Positive Reviews ÷ 21.2 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (5)

Mark

Mark Deadman

Job Title: General Manager

Joined: 2022

Thank you for taking the time to read our bios. We love to see prospective customers, families and friends, new members of staff and the local community taking an interest in our community.


I am the General Manager for Ascot Grange. My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our customers and community, inspiring and leading the onsite team and ensuring high standards of governance and compliance are achieved.


Over the last 20 years, I have had the privilege of serving the healthcare sector by managing and leading frontline care services for our elderly population. I have come into contact with many individuals who have willingly shared their life experiences and wisdom. This has reinforced my sense of duty and heightened my level of respect for our elders.


Over that time, I have been proud to lead and work alongside some amazing team members who have had a genuine passion for care and a true desire to serve. I have learned a great deal from these colleagues along my career journey.


I am very much a people person. I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.


I was immediately drawn to Ascot Grange because of the culture and principles the organisation aspires to. After visiting the home and meeting some of the residents and staff, I knew that this was where I wanted to work. I subsequently joined the Ascot Grange team in January 2022. I am now passionately working with the community and team here to take the home’s services forward. The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity into the Ascot Grange community.


Please note that my door is always open: do not hesitate to come and talk to me, should you need anything or if I can assist.


Thank you again for your interest in our community.


Rhian

Rhian Prall

Job Title: Dementia Care Manager

Joined: 2022

I am delighted to join the team at Ascot Grange as the Dementia Care Manager working with the Devenish Community and other residents on the dementia pathway. I strongly believe that all residents should be supported in living their life to the full and ensuring all are supported as an individual.


I have spent my career working in care with companies including Somerset Care and more latterly McCarty and Stone as an Area Manager.


When not at work I love to travel. I am from a large family and am lucky to have them close by so we are all able to spend lots of time together.


Gill

Gill Bonham

Job Title: Client Liaison Manager

Joined: 2021

I have been part of the Ascot Grange team since June 2021. My role involves meeting prospective new residents and their families and supporting them through the often emotional decision of choosing the right home. I feel very privileged to be part of the wonderful team here at Ascot Grange.


When not in the office I love the outdoors and all forms of sport and recreation including running, golf, paddle boarding and skiing.


Andrea

Andrea Morgan

Job Title: Nurse Care Manager

Joined: 2022

I started my career in care 25 years ago when I worked as a care assistant in a nursing home. This is where I found my love of caring for our older generation and I was inspired to become a nurse. I have been qualified for 14 years now working in various roles in the NHS, mainly in day surgery and surgical wards; in care homes as a senior nurse and deputy manager.


I began my journey with Ascot Grange as Nurse Care Manager in April 2022. It is a great privilege to be given the opportunity to work with such a wonderful team. It is my passion to make sure all residents at Ascot Grange have the best quality of care.


Greg

Greg Novelli

Job Title: Hospitality Manager

Joined: 2020

Having started my journey at Ascot Grange in 2020, I still feel privileged to have been given the opportunity to work in such a wonderful place with caring residents and staff alike. I have seen the home go from strength to strength and with the addition of new heads of department to the team, I am sure the home will continue to grow and increase from the solid foundations being built. I will continue to bring my knowledge from my past experiences and the experiences over the past year and continue to pair it with the vision and values that Ascot Grange and the people, both staff and residents here embody. I am looking forward to meeting you all when our current climate allows. My door will always be open if you want a chat.