Residents able to have visitors regardless of time. There is a private dining room for special occasions or simply for enjoying a Sunday roast with friends and family.
Parking for residents and visitors is available on site
Ascot Grange Care Home - Avery Collection has a Review Score of 9.7 (9.655) out of 10, based on 20 reviews in the last 2 years. Over all time Ascot Grange Care Home - Avery Collection has 91 reviews.
Review from Michael U (Respite Resident) published on 10 November 2017
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5.0 out of 5
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Review from Kevin O (Son of Resident) published on 30 October 2017
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5.0 out of 5
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Review from Caroline (Daughter of Resident) published on 21 September 2017
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5.0 out of 5
I could not have imagined my father settling into any care home setting after receiving live-in care in his own home, but he has settled at Ascot Grange far better than I could have ever anticipated. All the staff are warm and friendly and they show my father great kindness, compassion and support. I feel that he is in entirely safe hands.
I feel that the homes of the Signature Group are in a league of their own.
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you so much, Caroline for your kind words about our home. We are delighted with how well your father has settled and it is so lovely to see him enjoying his daily walks which highlights the importance of treating our residents as individuals.
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Review from S F (Wife of Resident) published on 8 September 2017
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Overall Experience
5.0 out of 5
Reply from Wendy Westbury, Senior Lient Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you so much for your kind words and for choosing Ascot Grange. We are delighted that you are happy with what we are offering and take great pride in being able to support our residents and their families.
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Review from Robert W (Friend of Resident) published on 25 August 2017
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Overall Experience
5.0 out of 5
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you Robert, we are delighted with how well your friend has settled in and are pleased you are all happy with everything here at Ascot Grange.
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Review from Marianne B (Daughter of Resident) published on 22 August 2017
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5.0 out of 5
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you Marianne, we are delighted with how well Dad has settled and are thrilled you are so happy! We are all one big family here so it is important everyone is supported.
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Review from Graham T (Son of Resident) published on 14 August 2017
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Overall Experience
5.0 out of 5
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you so much Graham, we are delighted with how well Mum has settled and adapted to her new home. It's wonderful to see her enjoying so many of the daily activities too!
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Review from Sheila (Power of Attorney of Resident) published on 2 August 2017
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Overall Experience
5.0 out of 5
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you, Sheila, we are pleased you are happy with everything here at Ascot Grange.
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Review from Charles P (Nephew of Resident) published on 31 July 2017
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Overall Experience
5.0 out of 5
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you, Charles, we are so pleased you have felt supported moving your Uncle to Ascot Grange. More importantly, we are thrilled with how well he is adapting to his new home and he is settling so well.
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Review from Caroline H (Daughter of Resident) published on 31 July 2017
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Overall Experience
5.0 out of 5
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you, Caroline, we are so pleased that you are all happy with how Mum and your family have been supported. It is lovely to see how much Mum has flourished and is happily enjoying so many of our daily activities.
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Review from Linda D (Daughter of Resident) published on 31 July 2017
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Overall Experience
5.0 out of 5
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection
Thank you, Linda, we are delighted that you are happy with our home and it is so lovely to see Mum enjoying her new life and becoming part of our every growing family.
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The Review Score of 9.7 (9.655) out of 10 for Ascot Grange Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.759 for Ascot Grange Care Home - Avery Collection is calculated as follows: ( (201 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 232 Ratings = 4.759
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.896 Points relating to the number of positive Reviews for Ascot Grange Care Home - Avery Collection is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 19 Positive Reviews ÷ 21.2 = 0.896
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jul 2021
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Job Title: General Manager
Joined: 2022
Thank you for taking the time to read our bios. We love to see prospective customers, families and friends, new members of staff and the local community taking an interest in our community.
I am the General Manager for Ascot Grange. My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our customers and community, inspiring and leading the onsite team and ensuring high standards of governance and compliance are achieved.
Over the last 20 years, I have had the privilege of serving the healthcare sector by managing and leading frontline care services for our elderly population. I have come into contact with many individuals who have willingly shared their life experiences and wisdom. This has reinforced my sense of duty and heightened my level of respect for our elders.
Over that time, I have been proud to lead and work alongside some amazing team members who have had a genuine passion for care and a true desire to serve. I have learned a great deal from these colleagues along my career journey.
I am very much a people person. I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.
I was immediately drawn to Ascot Grange because of the culture and principles the organisation aspires to. After visiting the home and meeting some of the residents and staff, I knew that this was where I wanted to work. I subsequently joined the Ascot Grange team in January 2022. I am now passionately working with the community and team here to take the home’s services forward. The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity into the Ascot Grange community.
Please note that my door is always open: do not hesitate to come and talk to me, should you need anything or if I can assist.
Thank you again for your interest in our community.
Job Title: Dementia Care Manager
Joined: 2022
I am delighted to join the team at Ascot Grange as the Dementia Care Manager working with the Devenish Community and other residents on the dementia pathway. I strongly believe that all residents should be supported in living their life to the full and ensuring all are supported as an individual.
I have spent my career working in care with companies including Somerset Care and more latterly McCarty and Stone as an Area Manager.
When not at work I love to travel. I am from a large family and am lucky to have them close by so we are all able to spend lots of time together.
Job Title: Client Liaison Manager
Joined: 2021
I have been part of the Ascot Grange team since June 2021. My role involves meeting prospective new residents and their families and supporting them through the often emotional decision of choosing the right home. I feel very privileged to be part of the wonderful team here at Ascot Grange.
When not in the office I love the outdoors and all forms of sport and recreation including running, golf, paddle boarding and skiing.
Job Title: Nurse Care Manager
Joined: 2022
I started my career in care 25 years ago when I worked as a care assistant in a nursing home. This is where I found my love of caring for our older generation and I was inspired to become a nurse. I have been qualified for 14 years now working in various roles in the NHS, mainly in day surgery and surgical wards; in care homes as a senior nurse and deputy manager.
I began my journey with Ascot Grange as Nurse Care Manager in April 2022. It is a great privilege to be given the opportunity to work with such a wonderful team. It is my passion to make sure all residents at Ascot Grange have the best quality of care.
Job Title: Hospitality Manager
Joined: 2020
Having started my journey at Ascot Grange in 2020, I still feel privileged to have been given the opportunity to work in such a wonderful place with caring residents and staff alike. I have seen the home go from strength to strength and with the addition of new heads of department to the team, I am sure the home will continue to grow and increase from the solid foundations being built. I will continue to bring my knowledge from my past experiences and the experiences over the past year and continue to pair it with the vision and values that Ascot Grange and the people, both staff and residents here embody. I am looking forward to meeting you all when our current climate allows. My door will always be open if you want a chat.
